- 3 reviews
- Verified customer
Safe, secure, clean storage - friendly customer service
Since 1990 I have been renting storage space on and off from Kennards Self Storage as well as buying boxes and other packing materials from multiple facilities in Ultimo NSW, West End QLD and Murarrie QLD. I have found their facilities safe, secure, clean and convenient. Their staff have been very helpful and friendly. I would recommend using them to store your belongings.
Kennards constant fee increases
Like many others have said Kennards constantly increase my fees by well more than twice inflation and spin the usual nonsense email when they tell you. It sure looks like their business model is to suck you in and then depend on it being too much trouble for you to move.
This particular branch is constructing a massive expansion, which contradicts the standard line they send you................
"Market demands and rising costs affect all businesses including ours. We do continue to source savings and innovations to enhance and add value...to your storage experience.They are not in all cases enough to prevent rising costs completely. "The storage market has limited supply and is experiencing significant customer demand for space.This demand drives the price of storage and is a consideration in assessing your new rental rate. "We are dedicated to providing long term value to our customers. As an existing customer you are insulated from the more extreme market fluctuations these demands cause to the available pricing. Ultimately though these pressures have now made it necessary to adjust the current monthly rent on your storage space".
- Verified customer
Be wary of the terms and conditions
Rented a storage unit, leaking roof damaged my goods. No compensation just pointed to terms and conditions. You hire a unit in good faith it's incredible that Kennards carelessness and lack of attention to building repair. Should turn to be the problem of the customer. Shoddy
Customer service hung up my phone! Hah!
I took my stuffs out from kennard on Anzac Day, I already booked a removalist and found out Kennard was closed on that day.
Its the only time I have time to move my stuff out. So I call them, and a guy picked up a phone and told me there’s nothing they can do due to public holiday.
I told them the situation and at least what I want to hear is this guy to apologise as a representative of Kennard. But instead, he told me that there’s nothing he can do and hung up the phone! What an attitude!
This is definitely the worst customer service I had in my life. I definitely will not recommend Kennard!
Poor customer service at Kennards Fortitude Valley
After having received excellent customer service at other Kennards Storage locations for many years over several moves, this experience at Fortitude Valley was a rude shock to me. Rude, incompetent and unprofessional service by the manager, extremely poor parking and access for trucks as well as for customer cars, old and ill-designed facilities are some problems I faced. While I would still use the facility for convenience of location, I would not use this facility in future if I had a choice nor would I recommend it to anyone else.
Kennards rip off with 300% increase in rates in 2 years
Placed some wine in Kennards Waterloo after being customer for 13 years. Started at reasonable rate but increased by almost 300% in less than 2 years. Had to move all of my wine. Beware - get you in and then bump up the price thinking too much trouble to move. Do not use.
Kennard Browns plains_ Hidden Cost
They charge $66 for security call out fee, just because I open the gate to let the delivery guy get out, and I reopen the unit to put something back. They said this is written on the contract and i request a copy of the contract, I have never received one untill now. I suggest get a storage somewhere else to avoid this. Who knows if they will come up with other reasons to charge you another $66.
- Verified customer
Best customer service from start to end at north Melbourne branch!
Suzanne whom I first spoke over the phone had always been very lovely and helpful. I shopped around and ended choosing them over phone service. In store Azam couldn't be more supportive and helpful throughout. Pay a bit more but store with them! Amazing service Kennards Self Storage!
Kennards Castle Hill
I have been storing with them for about two years, During that time they have nearly doubled my rental rate for a small unit. They claim rising costs in a market where everything else is falling which tells me they either can't control their costs or they believe I am captive and they can up the rates every six months.
They have lost my business
New management have taken over
Since David and his team have been moved on the new management is so poor and difficult to deal with that we are relocating. Their response is that "our customers have been over serviced for years" so don't expect anything more than an overpriced shed and nothing more from now on.
I have stored with kennards for years. I negotiated a low rate to start with. Since then prices seem to increase around 7-20% every year. I have made enquiries into this with "the rates are set by head office and there is nothing I can do about it". I have tried to get onto head office at various times over the years - no luck yet. CPI is around 3% at best in comparison. It appears a customer hostage business model. Disappointing and a little dishonest.
- Verified customer
Terrible experience with insuring our goods at kennards storage
We stored our appliances and other goods at kennard storage Rydalmere in NSW as we were building a house recently.
At the time of sign up, we were offered to also sign up for insurance for an additional amount. We decided to insure everything for up to 35k.
Once we took our goods out of the storage facility we realized that a lot of our stuff has moisture and mould on them and no longer can be used. We have attempted to claim this on insurance only for them to tell us it is not covered.
Basically they are offering a product inside their facility that is not fit for purpose. I will not store with kennards again and certainly not purchase any additional products they offer.
Beware of these Fee Sharks
Here is how the Kennards business model works. Firstly attract you with a reasonable monthly rental. I say reasonable - they are not super cheap to start with.
Then, after a passage of time (6 to 12 months), apply an excessive rental increase - anything from 8% to 20%+. And this is justified by their "rising business costs". I can't imagine how poorly they must be running their business if their costs are growing at that rate. Unless "rising costs" = "rising owners' lifestyles".
Do the same again every 6 to 12 months.
They know they ha...ve your stuff stored and it is a hassle to move it, so most people will cop the increase. After a few years of this I got sick of it and went down to the site to challenge them. Turned out I could open a new storage account for half what I was paying. The staff were apologetic - the fee increases were set by "head office". So I opened a new account - the ridiculous catch was that I had to move it from one storage area to another. But i started off saving more than 50%.
Padstow Kennards Selfstorage Gibson Ave Padstow 2211 the best and cleansest you have ever seen and E
Under the new management the whole complex is the cleanest (everyday) we have seen it in the 5 years we have been here. We occupy 6 outside sheds and the help that we receive is second to none. I would like to congratulate Ali, Bianca and Wendy...Excellent Employees...Strong Team.
Questions & Answers
what are storage rates?
Have you been on their website yet? You can enter your suburb, or postcode, & find 3-5 nearest centres.
prices for most popular sizes shown. Also plenty of helpful info, or contact details for every centre, to speak to friendly, informative staff. I found the whole process easy, & professional, despite some whinging reviews, & would highly recommend Kennards personally.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.