Kennards Kingsgrove - highly not recommend
After change of Manager & assistant, there is no service left. Former Managers did a great job. These 2 new staff are there purely to raise revenue. What happened to all the previous staff who went out of their way to help customers? New staff are rude and have not service minded. Where's the drinking water? Used to have 2 garage bins now there's only 1. Charge customers for every little thing. Definitely not suitable for business operators. What a shame as it used to be such a good storage facility.
Not happy with the new rates
The new rates for the storage units are too high. There are no lights inside the storage units so you're forced to search for things in the dim light. I've been a valued customer for over a year and with these new rates they suddenly threw on me, I'm forced to take my things out. It went up by $10 p/m and that is too extreme
- Verified customer
Raised My Rental An Extra $10 & Yet Wants To Charge Me Fee To Throw Rubbish!
I have been with Kennards since 2008 with some short periods away. I came back because I was used to the centre at Parramatta. I find the new manager disappointing. Last week, I had a small amount of rubbish (not even 1 full gray plastic shopping bag from Woolies). He said I have to pay at least $5 fee to throw rubbish. He didn't ask me what was my name/unit number, how long have I been with Kennards etc. I took my rubbish home feeling really unhappy. Today, I saw another staff member & asked about rubbish situation. He said Kennards is not a N...ot-For-Profit. They have to charge to throw rubbish otherwise people will abuse the system. It costs them $170 to empty the bin. There must be at least 300 units at Parramatta. I saw Unit #305. I went into the office to check if he had found my account. He said he could only see it from 2014. I said I have been with them since 2008. Today, both he & manager told me I can throw my rubbish in the council bins on the street. They said other people who're not happy to pay the $5 throw their rubbish in those bins. When I said I don't like to do that in case Kennards get into trouble from council, they laughed at me. Their customers may be using the council bins to save money. Have complained to HQ. I must have paid at least $9,000 to $10,000 in storage fees over the years. Staff & manager show poor attitude & inability to understand the customers' point of view. Over the time I have been with them, I've hardly used their rubbish bins. The previous manager whom I like has moved to Auburn. They suggested that I move there if I am happier with the previous manager. They don't seem to care about customer service. They cannot even handle my query without getting HQ involved. To get $5 or $10 from me, they risk losing my business. They're already charging me an extra $10 per month with the rental increase.
- Verified customer
Excellent service at Sandgate
I had my things stored with Kennards Self Storage at Sandgate and had nothing but good experience with them.
All the staff were friendly and professional. They explained everything perfectly and were always happy to help me in any way they could. Even if I didn't see a particular staff member for a couple of months they still remembered me and why I had rented a locker. The personal service makes it feel like a very welcoming business. The facility itself was well looked after and clean. There was always a trolley nearby to use in moving my go...
- Verified customer
Awesome service - Don't store anywhere else!
We recently stored our furniture at Kennard's Prospect in NSW. The customer service staff were so helpful and ensured all my needs were met. The staff at Prospect just kept the exceptional customer service going. We were not in Sydney when our goods were collected by the removalists, but Kennard's ensured the removal went smooth.
They went out of their way to assist us at every turn. I will always use Kennard's storage and recommend you give them a call. Competitive rates and great service - very hard to beat!
kennards huntingdale rocks!!
Out of all the storage u it's I tried out I always found kennards to be the best. Why ?? They were always friendly, cheap in prices, flexible with rental agreements, decently clean and best of all they provided free electricity and free WiFi!!! It was great whilst I was between apartments .. I just shifted all my stuff in, set it all up like a lounge room and whoa la.. And that's where I called .home sweet home for 3 months ..it was brilliant :)
Women should avoid the Marrickville Kennards
This morning I was insulted and treated with contempt by the younger man at the Marrickville Kennards. The older man was polite but I do object to being told "not to be smart" and being treated so rudely when I am the customer. I doubt I would have received this treatment if my husband had been present so I would advise women not to use this place.
Kennards Self Storage Panorama SA appears not to cleaned regularly if at all
They appeared to never clean or sweep the floors so each time you open the door to your inside storage unit the wind blows in all of the layers of dust, dirt, fluff feathers and debris covering the corridors.
It was not possible to put a box on the ground in the corridor because it would get filthy dirty. If you put in on the ground then back into your unit while you were trying to find something then it would contaminate your whole unit making it dusty and dirty.
I don’t believe that the floors were ever swept or vacuumed let alone mop...ped. I wouldn’t expect them to mop but in the case of bird droppings then it would be a good idea for hygiene reasons. It was so dirty and dusty that I always needed an antihistamine before going there or I’d be constantly sneezing. I don’t know if they are supposed to clean the roller doors but your hands get filthy after touching them to open and close your unit.
Kennards Self storage at Frenchs Forest is brilliant
I suspect each Kennards Is different depending on the manager, but I found the Kennards at Frenchs Forest to be excellent. It is a new facility and you can tell as everything is really clean and the trolleys and lifts are in good condition.
I did the normal ring around getting quotes for my storage and although Kennards had the cheapest price for the size unit I was looking for, they actually took the time on the phone to discuss what I was storing and suggested I could probably fit my stuff into a smaller unit. They were right - so that sa...
Be wary of Kennards wine storage
I can't speak for other sites, but temperatures at the Camperdown site for supposed climate controlled wine storage can be over 17 degrees. In response to a complaint, Kennards stated "We are unable to guarantee an absolute temperature of any kind in this environment. The equipment is unable to provide this certainty and has a 1C +/- tolerance. This is further challenged by the fact that it is a public space with doors opening and closing, plus the current prevailing weather conditions." I was further told orally that Kennards considers up to 1...8 degrees is acceptable. Virtually all experts consider a temperature of around 13 degrees for long term storage of premium wine and certainly no more than 15 degrees is appropriate, so the Kennards view is either ignorant or misleading. After this ridiculous response, I moved to a competitor rather than pay for a service and not get it at Kennards wine storage. Kennards wine storage also has the habit of increasing storage costs by considerably more than the CPI when you renew. Not getting a product fit for service
Good boxes but rip you off in the buy back of used boxes.
We purchased our moving boxes from Kennards because of their buy back policy. It says on their website that they pay up to 50% of the new price for used boxes depending on the condition. After paying $17.50 each for portarobes, they gave us $3 each for them when we took them back. They were used once and in excellent condition. When we questioned their low price, they grunted and said, 'Company policy.' Don't get sucked in by their buy back. You're better off selling your used boxes on gumtree or ebay.
Good quality boxes
Rip you off when they buy back your second hand ones.
Questions & Answers
what are storage rates?
Have you been on their website yet? You can enter your suburb, or postcode, & find 3-5 nearest centres.
prices for most popular sizes shown. Also plenty of helpful info, or contact details for every centre, to speak to friendly, informative staff. I found the whole process easy, & professional, despite some whinging reviews, & would highly recommend Kennards personally.
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