Best customer service from start to end at north Melbourne branch!
Suzanne whom I first spoke over the phone had always been very lovely and helpful. I shopped around and ended choosing them over phone service. In store Azam couldn't be more supportive and helpful throughout. Pay a bit more but store with them! Amazing service Kennards Self Storage!
I received all the assistance I needed.
I have used Kennards for approximately a year and a half. It was great to have assistance at all odd hours. The space was clean and I felt that my things well watched over. Access was very easy too. I would definitely use Kennards again.
Kennards Castle Hill
I have been storing with them for about two years, During that time they have nearly doubled my rental rate for a small unit. They claim rising costs in a market where everything else is falling which tells me they either can't control their costs or they believe I am captive and they can up the rates every six months.
They have lost my business
New management have taken over
Since David and his team have been moved on the new management is so poor and difficult to deal with that we are relocating. Their response is that "our customers have been over serviced for years" so don't expect anything more than an overpriced shed and nothing more from now on.
I have stored with kennards for years. I negotiated a low rate to start with. Since then prices seem to increase around 7-20% every year. I have made enquiries into this with "the rates are set by head office and there is nothing I can do about it". I have tried to get onto head office at various times over the years - no luck yet. CPI is around 3% at best in comparison. It appears a customer hostage business model. Disappointing and a little dishonest.
Terrible experience with insuring our goods at kennards storage
We stored our appliances and other goods at kennard storage Rydalmere in NSW as we were building a house recently.
At the time of sign up, we were offered to also sign up for insurance for an additional amount. We decided to insure everything for up to 35k.
Once we took our goods out of the storage facility we realized that a lot of our stuff has moisture and mould on them and no longer can be used. We have attempted to claim this on insurance only for them to tell us it is not covered.
Basically they are offering a product inside their facility that is not fit for purpose. I will not store with kennards again and certainly not purchase any additional products they offer.
Beware of these Fee Sharks
Here is how the Kennards business model works. Firstly attract you with a reasonable monthly rental. I say reasonable - they are not super cheap to start with.
Then, after a passage of time (6 to 12 months), apply an excessive rental increase - anything from 8% to 20%+. And this is justified by their "rising business costs". I can't imagine how poorly they must be running their business if their costs are growing at that rate. Unless "rising costs" = "rising owners' lifestyles".
Do the same again every 6 to 12 months.
They know they ha...ve your stuff stored and it is a hassle to move it, so most people will cop the increase. After a few years of this I got sick of it and went down to the site to challenge them. Turned out I could open a new storage account for half what I was paying. The staff were apologetic - the fee increases were set by "head office". So I opened a new account - the ridiculous catch was that I had to move it from one storage area to another. But i started off saving more than 50%.
Massive fee increases
I read October 2015 people complained of huge storage fee increases and in September 2016 mines going up 25%. Ridiculous increase . Called head office and they didn't seem to care,
Padstow Kennards Selfstorage Gibson Ave Padstow 2211 the best and cleansest you have ever seen and E
Under the new management the whole complex is the cleanest (everyday) we have seen it in the 5 years we have been here. We occupy 6 outside sheds and the help that we receive is second to none. I would like to congratulate Ali, Bianca and Wendy...Excellent Employees...Strong Team.
Excellent Marrickville Kennards
Thanks to Marrickville Kennards. Easy sign up process . Didn't need for the whole month and was refunded unused rent.
They won't pay your refund in cash - needs to go to head office then to a bank account
I have paid thousands in storage with kennards. They are very unprofessional when it comes to calculating storage costs upon vacating. I was given different figures by different employees yet they are all accessing the same information!
Waterloo Flooded Again!
I have stored with Kennards facilities in Melbourne, Sydney and Brisbane for many years and based on my experiences the facility at Waterloo in Sydney (Bourke St) is definitely the worst and should be avoided if you value your goods.
Common areas are dirty and often left cluttered with discarded rubbish and damage to storage areas is left unrepaired. Rubbish and cleaning products are left in the toilets with cleaning chemicals in easy reach of children.
Three weeks ago the new section was severely flooded caused by heavy rain and a leak ...in the roof. Both lifts were inoperative for many days due to water damage so large goods could not be removed from the flooded areas. I only found out because I turned up at the facility in the afternoon to store more goods, no one contacted me to let me know that flooding had occurred and it was very difficult to get in touch with anyone at Waterloo to get an update on the condition of the lifts. After being reassured a week later that the leak had been fixed, I moved my items back into storage. Today, I called in on my way to work to grab an item and found one of the staff mopping up water that had leaked into the facility again during the night. Only a small section has flooded this time but the rain during the night was not real heavy which i am thankful for otherwise it could have been much worse! My biggest concern is that Kennards do not keep their customers informed when these issues occur. I do understand the challenges the staff must be facing and feel for them. The staff have been very helpful when dealing with them at the facility but being told "we are trying our best" just isn't good enough in this case.
Kennards Melbourne dd not bother to finalise our rental contract
Enquired on small unit to store boxes of paperwork for a 6 month contract. Contract sent through was not informed about required padlock fee. On contract there was also required an agreement for security call out fee $60.00. What security fee? we are only storing boxes and it this facility supposed to be secure anyway? They also wanted bank information, when we were paying 6 months up front! We have never heard of a security call out fee. Was this so they could charge what they liked? We challenged this but now Kennard's won't respond to our emails. Good Work Kennard's you have now given our business to another storage facility! Avoid unless you don't mind paying for unnecessary extras!!
A company that tries its best
Although I had a poor experience yesterday, Kennards management has done everything they can to help me. I am very appreciative.
Kennards Kingsgrove - highly not recommend
After change of Manager & assistant, there is no service left. Former Managers did a great job. These 2 new staff are there purely to raise revenue. What happened to all the previous staff who went out of their way to help customers? New staff are rude and have not service minded. Where's the drinking water? Used to have 2 garage bins now there's only 1. Charge customers for every little thing. Definitely not suitable for business operators. What a shame as it used to be such a good storage facility.
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