How silly no one in office ring number on door goes to central base who hung up on me twice. When do catch up with office people they were on site just out. How silly is it that they don't have there mobile numbers for them on front door. Makes more sense.
Kennard Browns plains_ Hidden Cost
They charge $66 for security call out fee, just because I open the gate to let the delivery guy get out, and I reopen the unit to put something back. They said this is written on the contract and i request a copy of the contract, I have never received one untill now. I suggest get a storage somewhere else to avoid this. Who knows if they will come up with other reasons to charge you another $66.
I have stored with kennards for years. I negotiated a low rate to start with. Since then prices seem to increase around 7-20% every year. I have made enquiries into this with "the rates are set by head office and there is nothing I can do about it". I have tried to get onto head office at various times over the years - no luck yet. CPI is around 3% at best in comparison. It appears a customer hostage business model. Disappointing and a little dishonest.
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Beware of these Fee Sharks
Here is how the Kennards business model works. Firstly attract you with a reasonable monthly rental. I say reasonable - they are not super cheap to start with.
Then, after a passage of time (6 to 12 months), apply an excessive rental increase - anything from 8% to 20%+. And this is justified by their "rising business costs". I can't imagine how poorly they must be running their business if their costs are growing at that rate. Unless "rising costs" = "rising owners' lifestyles".
Do the same again every 6 to 12 months.
They know they ha...ve your stuff stored and it is a hassle to move it, so most people will cop the increase. After a few years of this I got sick of it and went down to the site to challenge them. Turned out I could open a new storage account for half what I was paying. The staff were apologetic - the fee increases were set by "head office". So I opened a new account - the ridiculous catch was that I had to move it from one storage area to another. But i started off saving more than 50%.
Waterloo Flooded Again!
I have stored with Kennards facilities in Melbourne, Sydney and Brisbane for many years and based on my experiences the facility at Waterloo in Sydney (Bourke St) is definitely the worst and should be avoided if you value your goods.
Common areas are dirty and often left cluttered with discarded rubbish and damage to storage areas is left unrepaired. Rubbish and cleaning products are left in the toilets with cleaning chemicals in easy reach of children.
Three weeks ago the new section was severely flooded caused by heavy rain and a leak ...in the roof. Both lifts were inoperative for many days due to water damage so large goods could not be removed from the flooded areas. I only found out because I turned up at the facility in the afternoon to store more goods, no one contacted me to let me know that flooding had occurred and it was very difficult to get in touch with anyone at Waterloo to get an update on the condition of the lifts. After being reassured a week later that the leak had been fixed, I moved my items back into storage. Today, I called in on my way to work to grab an item and found one of the staff mopping up water that had leaked into the facility again during the night. Only a small section has flooded this time but the rain during the night was not real heavy which i am thankful for otherwise it could have been much worse! My biggest concern is that Kennards do not keep their customers informed when these issues occur. I do understand the challenges the staff must be facing and feel for them. The staff have been very helpful when dealing with them at the facility but being told "we are trying our best" just isn't good enough in this case.
Kennards Melbourne dd not bother to finalise our rental contract
Enquired on small unit to store boxes of paperwork for a 6 month contract. Contract sent through was not informed about required padlock fee. On contract there was also required an agreement for security call out fee $60.00. What security fee? we are only storing boxes and it this facility supposed to be secure anyway? They also wanted bank information, when we were paying 6 months up front! We have never heard of a security call out fee. Was this so they could charge what they liked? We challenged this but now Kennard's won't respond to our emails. Good Work Kennard's you have now given our business to another storage facility! Avoid unless you don't mind paying for unnecessary extras!!
Be wary of Kennards wine storage
I can't speak for other sites, but temperatures at the Camperdown site for supposed climate controlled wine storage can be over 17 degrees. In response to a complaint, Kennards stated "We are unable to guarantee an absolute temperature of any kind in this environment. The equipment is unable to provide this certainty and has a 1C +/- tolerance. This is further challenged by the fact that it is a public space with doors opening and closing, plus the current prevailing weather conditions." I was further told orally that Kennards considers up to 1...8 degrees is acceptable. Virtually all experts consider a temperature of around 13 degrees for long term storage of premium wine and certainly no more than 15 degrees is appropriate, so the Kennards view is either ignorant or misleading. After this ridiculous response, I moved to a competitor rather than pay for a service and not get it at Kennards wine storage. Kennards wine storage also has the habit of increasing storage costs by considerably more than the CPI when you renew. Not getting a product fit for service
Questions & Answers
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prices for most popular sizes shown. Also plenty of helpful info, or contact details for every centre, to speak to friendly, informative staff. I found the whole process easy, & professional, despite some whinging reviews, & would highly recommend Kennards personally.
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