Kennards constant fee increases
Like many others have said Kennards constantly increase my fees by well more than twice inflation and spin the usual nonsense email when they tell you. It sure looks like their business model is to suck you in and then depend on it being too much trouble for you to move.
This particular branch is constructing a massive expansion, which contradicts the standard line they send you................
"Market demands and rising costs affect all businesses including ours. We do continue to source savings and innovations to enhance and add value...to your storage experience.They are not in all cases enough to prevent rising costs completely. "The storage market has limited supply and is experiencing significant customer demand for space.This demand drives the price of storage and is a consideration in assessing your new rental rate. "We are dedicated to providing long term value to our customers. As an existing customer you are insulated from the more extreme market fluctuations these demands cause to the available pricing. Ultimately though these pressures have now made it necessary to adjust the current monthly rent on your storage space".
Good boxes but rip you off in the buy back of used boxes.
We purchased our moving boxes from Kennards because of their buy back policy. It says on their website that they pay up to 50% of the new price for used boxes depending on the condition. After paying $17.50 each for portarobes, they gave us $3 each for them when we took them back. They were used once and in excellent condition. When we questioned their low price, they grunted and said, 'Company policy.' Don't get sucked in by their buy back. You're better off selling your used boxes on gumtree or ebay.
Good quality boxes
Rip you off when they buy back your second hand ones.
Questions & Answers
What are the prices
what are storage rates?
Have you been on their website yet? You can enter your suburb, or postcode, & find 3-5 nearest centres.
prices for most popular sizes shown. Also plenty of helpful info, or contact details for every centre, to speak to friendly, informative staff. I found the whole process easy, & professional, despite some whinging reviews, & would highly recommend Kennards personally.
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