2Kent Removals & Storage

Kent Removals & Storage (page 2)

 Verifiedkentremovalsstorage.com.au
4.2

1,044 reviews · Statistics

PositivevsNegative
80% · 831191 · 18%
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Rates and Fees
3.4 (155)
Job Satisfaction
3.4 (184)
Timeliness
3.5 (171)
Customer Service
3.0 (32)
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Reviews

Kent Removals & Storage1,044 reviews
Charlie
Charlie
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Barbie Fox
Barbie FoxQLDSouth East Queensland, QLD3 posts
  Verified Removals

Brisbane to Magnetic Island. By Road... Train ....Barge

Very competitive Quote by the experienced Michael ,arriving promptly from first contact. Followed up by a very helpful Wendy who co-ordinated everything, staying in contact along the way..
Excellent professional uplift crew of Nate, Calib and Jordyn ..arrived punctually,
Challenged by a record hot summer’s day but calmly checked & listed all items communicating well with each other and packed very methodically ..
The delivery with lots of stairs and no complaints ,was expertly handled by Kane & Seth who were both friendly, polite and efficient Show details ·  1
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Chris G.
Chris G.
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Jenni colwill
Jenni colwillMelbourne4 posts
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John
John
  Verified Removals

Beyond disappointment - I regret using Kent!

Avoid like the plague!

Their truck gearbox blew which meant:
- The move was late (by days)
- They destroyed a number of pieces of furniture (despite the fact it had fragile stickers on it and was wrapped throughly).

Kent management didn't care and referred to the fine print in their contract as to why it was ok to destroy my life's possession. They didn't even offer any compensation. Note, I'm note referring to fragile glasses, they smashed solid timber furniture and everything else.

Save yourself the heartbreak, avoid Kent at all costs. Hire professionals from a company that fulfils its duty of care. Show details

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Kieren
KierenPerth19 posts
  Verified Removals
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To top this off Kent replies to pretend they will be in contact and the contact is an emails saying they have closed the complaint.

Jonathan
Jonathan
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Rachel G.
Rachel G.
  Verified Removals

Abysmal, obstructive, theft

We had a very positive experience with our move from Albury to Adelaide - staff on the ground in Albury and Adelaide excellent. Booked again for a move from Adelaide to Sydney and had an absolutely atrocious experience: broken and dead items, items not delivered when booked with no explanation, no interest in searching for lost items, constant lies, misinformation and obfuscation from all Sydney-based staff. No compensation for costs incurred by us as a result of Kent's errors. We move on an annual basis and have never used Kent again, nor do we recommend them to our network and friends. Show details
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Mark
MarkQLDSouth East Queensland, QLD
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Gillian M.
Gillian M.
  Verified Removals

BEST EVER

We have moved many times
Kent are the best. Friendly helpful professional prompt and efficient and absolutely no damage or breakages Show details ·  1
Linda
LindaWAPerth, WA2 posts
  Verified Storage

Very disappointing service from Kent Relocations, Perth

They wrapped all our leather furniture in plastic and after 22xmonths in their storage facilities it all came out covered in mould, beyond repair. Because I didn’t tick the right box on the insurance form, we were not covered. They offered $5k compensation for destroying around $35k of furniture. This was back in June 2022 and we still have no furniture and no settlement and now they just don’t answer calls or emails. Would never recommend them to anyone. Show details
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Adele
AdeleQLDSouth East Queensland, QLD
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SMI
SMIQLDSouth East Queensland, QLD2 posts
  Verified Removals

Professional firm highly recommend, I travel both overseas and national and found Kent handled the process well

This was a fragile move with antiques and paintings. Their team were professional to ensure wrapping and transport Show details ·  1
Marmot
MarmotTASHobart, TAS12 posts
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justin t.
justin t.VICGreater Melbourne (Inner), VIC3 posts
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Mary
MaryVICGreater Melbourne (Inner), VIC
  Verified Removals

Great service

Kent did a great job, from providing a quote to packing and moving our 2 bedroom house quickly and efficiently. Special shout out to Rodriguez and Caio, who did the heavy lifting in a professional and courteous manner. Show details ·  1
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Ruth S.
Ruth S.2 posts
  Verified Removals

Excellent care and service

4 bedroom house into long term storage.
Everything that Kent have done from my first point of contact till now has been excellent. Wonderful and friendly staff, who went above and beyond to ensure my uplift and storage went smoothly. The communication has been fantastic as well from head office. Thanks so much for your outstanding service. Show details ·  1
Shani
ShaniSAMetropolitan Adelaide, SA6 posts
  Verified Removals

Couldn't be happier

Kent made a full 3 bedroom house move across the country while pregnant and with a toddler so much less stressful, every step went smoothly, we cannot thank them enough. Show details ·  1
Jane H
Jane HVictoria7 posts
  Verified Removals

Requested a quote and never heard from them

Requested a quote, received an email telling me my quote was being prepared and never heard from them again - even after following it up. Wouldn’t recommend. Show details
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Linda
LindaWAPerth, WA12 posts
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Levon Dalziell
Levon DalziellNSWSydney, NSW
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Nathan B.
Nathan B.5 posts
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Adam Milgate
Adam MilgateNSWSydney, NSW2 posts
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Ken I.
Ken I.WAPerth, WA7 posts
  Verified Removals

A removalist company that you can trust from start to finish

Every one that I have been in contact with has been outstanding. From the initial phone call it has been a simple process and I would highly recommend using Kent Removals if I was to move again. The removalist team Tony and Gerry were brilliant and allayed any concerns that I may have have held, a big thank you to them. The move was only 14km, and I was surprised how quickly the team started and finished the move Show details ·  1
Umesh G.
Umesh G.VICGreater Melbourne (Outer), VIC2 posts
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Nadine
NadineVICGreater Melbourne (Inner), VIC2 posts
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Anya
AnyaTASLaunceston, TAS2 posts
  Verified Removals

Very helpful and great communications!

The Kent team picked up my apartment (1 bedroom) items from Brunswick, Melbourne and they arrived in a couple of weeks in Tasmania. A very smooth operation. Thanks especially to Roz Orton who followed up when I was concerned some items were not listed on the inventory (I should have checked more carefully - but was recovering from COVID). She was helpful, efficient and gave assurance that the matter would be resolved. Everything arrived and in very good condition. Show details ·  1
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Gavrose
GavroseQLDSouth East Queensland, QLD3 posts
  Verified Removals

Stress free move

Very happy with Kent for our move of our 4 bed room house from Brisbane to Bundaberg. Peter the estimator was spot on on the capacity required for our items. The uplift and delivery teams were excellent, arrived on time and handled, packed and unpacked (in shipping containers) our items with care. All of our items arrived as when they left, no damage and nothing was broken or missing when it arrived. The items that were disassembled at uplift (beds) were reassembled as new on delivery. Show details ·  1
Ricardo86
Ricardo86AU2 posts
  Verified Removals

Worst Removal Experience Ever

AVOID AVOID AVOID

Not only did they break several items.

They only take partial responsibility for the things that were under insurance and I say partial because it has been almost a month WITHOUT a positive response.

The dining table was destroyed, fragile items broken.

They deviated everything to the insurance company saying that Kent is not taking care of this anymore.

They are not answering my calls, emails, etc.

THERE IS NO EMPATHY, the insurance claim team treated as badly and rude.

I submitted all of this to the ACCC and I'm ready to take them to court because we are obviously not the first ones to deal with it. Show details

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Scott W.
Scott W.
  Verified Removals

Fantastic job transporting vehicle

From initial quote from Jensen to my vehicle being picked up in Brisbane and transported to Darwin it was care free and so easy. Thank all of your team, logistics and drivers for such an easy process and very competitive price. Will use again in the future. Show details ·  1
Julie
JulieWAPerth, WA4 posts
  Verified Removals

Absolutely Fantastic

We have used Kent twice to move Perth to Melbourne. On both occasions their service was faultless from estimation through to final delivery. Perfect stress free experience. Show details ·  1
Hugh M.
Hugh M.VICGreater Melbourne (Inner), VIC9 posts
  Verified Removals
Kathryn
Kathryn2 posts
  Verified Removals

Grateful customers

We were really impressed with the crew who did our move. It was a challenging one, with stairs in our old place, and a small lift leading to our new place, requiring carrying larger items up the stairs - but at all times the three of them were professional, efficient and showed great care with our goods, and ourselves. It was a long day for all of us - but particularly for them and they were still smiling at the end - which meant a huge amount to us. Thank you!!! Show details ·  1
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Jack and Jill
Jack and JillNSWSydney, NSW2 posts
  Verified Removals

Relocation Essential Specialist =Kent Relocation Specialist:

My Kent's estimator Amanda, was professional and engaging. The Bayview upload team were amazing, efficient and courteous. My transit to the destination was extremely efficient. I would highly recommend Kent Relocation specialist to any person or company whom values excellence and professionalism when relocating. Show details ·  1
Geoff
Geoff
  Verified Removals

Grateful Customers

The crew turned up just prior to the time scheduled and were incredibly cooperative and considerate of our needs. Uplift and delivery were done efficiently and in no time at all. Although it was only a short distance to move i.e. 2 km, the crew ensured everything was moved without damage to either furniture or either residences. The guys were efficient, professional and at the same time had a great sense of humour. Hope we don’t need to move again for a very long time but if ever we do hope we can have these guys again. Thanks Kent and crew, we sincerely appreciate you getting us moved! Show details ·  1
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Tom
TomVICGreater Melbourne (Inner), VIC
  Verified Removals

Awesome experience

Terrific service from the office and the pickup and drop off. Items arrived from Hobart to Melb promptly and in good condition. Would use Kent first for any future removal. Show details ·  1
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Jenny B
Jenny BWAPerth, WA2 posts
  Verified Removals

Great service & price

Thank you so very much again to the crew that moved us from Perth to Northam. They were careful with all our belongings though still kept up a fast pace to get the job completed in a timely manner. We cannot recommend these guys enough! 10/10! Show details ·  1
Lucy E.
Lucy E.SAMetropolitan Adelaide, SA
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John C.
John C.
  Verified Removals

Moving made easy

We had Kent move us from a 5 bedroom family home to a townhouse which also meant moving furniture to a storage venue. The uplift crew were punctual, courteous and very careful while moving all contents. The gentleman who provided the quote on behalf of Kent advised of all our options and was very professional. Finally, the admin staff of Keny who coordinated the move were very professional. Show details ·  1
Steven B.
Steven B.3 posts
  Verified Removals

Excellent Move

I have done many moves and this was the best team of all. They just made it all happen and quickly. We had three containers to move including a high-end auto system, home office and computer gear, and everything was done perfectly. I would recommend Ken to anyone. They are the best of the best. Show details ·  1
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