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KG Electronic Online store

KG Electronic Online store

4.0 from 25 reviews

Reviews

4.0

25 reviews
5
(19)
4
(0)
3
(0)
2
(0)
1
(6)
  • Product Quality
    4.2 (22)
  • Return Claim MadeYes (4) · No (15)
  • Shipping
    4.9 (12)
  • Warranty Claim MadeYes (1) · No (19)
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Meredith

MeredithGreater Melbourne (Inner), VIC

Broken upon arrival - seems dodgy.

published

Bought a homedics sound machine. Item that I received was broken. Not easy to get a refund - seems dodgy. I even provided a video to show that the item was not working.

Product Quality

Poor service

published

very cheap product quality and poor customer service Tracking number: GNY4522624
Order number: 25-05378-29933l, staff is not helpful at all. And waste a lot of time and dont provide any solution

Pam

PamGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Great product Excellent Service

published

Bought a Buddee AM/FM Dual Alarm Digital Clock Radio which made a buzzing/humming sound that kept us up at night. I contacted KG who immediately sent me a return sticker that I just had to take to the post office to return. They sent me a new one straight away and it is perfect. Communications was fantastic. Great experience. Thanks so much!

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
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suzannahlrichardson

suzannahlrichardsonGreater Melbourne (Metropolitan), VIC

Bargain! Love it.

published

Bought a Soda Stream, absolutely love it. Took a bit of time to get to me, but unfortunately everything is with Aus Post right now! Not their fault... They were super friendly and responsive when I checked in.
Would recommend!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Ryan W.

Ryan W.Greater Melbourne (Metropolitan), VIC

Tried to charge return fees on faulty product

published

Terrible experience, Ordered product it didn't work (Screen flickered, when in use), returned it and now they want to change me because it works on their end. Have had to go to ACCC

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
2 comments
KG Electronic
KG E.KG Electronic
Ryan W.
Ryan W.
qthet

qthetGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Great quality product

published

I got a branded Belkin Bluetooth charger and item was as described with fast delivery. Price was lower than any other site. Very happy with my purchase. Highly recommend KG

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
KG Electronic
KG E.KG Electronic

Dettol hand sanitizers

published

Bought 3 bottles of dettol hand sanitizer from KG electronic.

One day later I received shipping details from KG, then it had been delivered to my door.

Was easy to purchase through KG and I would highly recommend.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
KG Electronic
KG E.KG Electronic

Fantastic customer service, great product

published

Fantastic customer service. I purchased the wrong product (Sachi 49cm Collapsible/Foldable Picnic Shopping Carry Basket, what I meant to purchase was the insulated Sachi collapsible picnic shopping basket). I sent a email asking whether i can swap it and they got back to me straight away advising I can send it back and they will exchange it for me without any issues. They express posted the new product as promised. I would definitely shop with them again. The service was exceptional. Thank you!

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

Fantastic service, fast delivery and great product range.

published

Easy to navigate, intuitive and logical set up- no drama.
The range of products seems endless and reasonably priced. I haven’t had to leave the house much at all during the pandemic, as almost everything I need could be found here

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
KG Electronic
KG E.KG Electronic
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Sarah

SarahGreater Melbourne (Outer), VIC

Happy customer

published

Mainly purchase from these guys on Catch. Have very fast shipping and products always arrive well packed, but without too much excess packaging. Great range too, i usually buy my kitchen appliances from them

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
KG Electronic
KG E.KG Electronic

Great Product! Fantastic customer service!

published

Bought a Nike running belt.. so happy with my purchase I bought another one for my daughter! Customer service was excellent and very quick delivery! Highly recommended! Will buy again!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
KG Electronic
KG E.KG Electronic

This is perfect! Can’t live without it

published

I brought a soda stream from these guys on Kogan and it is bloody awesome I love it :) use it everyday! The customer service team was very helpful when I contacted them about getting extra bottles to use with my machine!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
KG Electronic
KG E.KG Electronic

Air fryer!

published

I just received, My Healthy Choice digital air fryer! It is the best thing I have ever bought! Delivery was on time and the customer service team was very helpful as I was not sure what one to buy. Thank you so very much :) will be back again!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
KG Electronic
KG E.KG Electronic
Eric

Eric

  • 2 reviews
  • 1 like

Honorable seller

published

I made a mistake and ordered an incorrect product and they gave me an immediate refund, no questions asked! They even refunded the entire amount regardless of the discount upon purchase.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
1 comment
KG Electronic
KG E.KG Electronic

Hi Eric,

Thank you for your 5 star review :)

Gabby G.

Gabby G.Greater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Great Products

published

Purchased a Pioneer Amplifier from KG Electronics and it came really quickly!
The customer service team was really helpful prior to my purchase.
Amplifier is also awesome and i am very happy with my purchase.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
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Fast delivery and great customer service

published

I bought a few products from KG Electronic, they were delivered promptly and in perfect condition.
No complaints purchasing through this company, highly recommend for anyone shopping online who what great prices and fast delivery!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Christine D.

Christine D.Greater Melbourne (Outer), VIC

Fantastic!

published

So easy to search for the ride on car we purchased for my son for Christmas. We could have chosen so many different products for him! Fast delivery and a great product. He loves zooming around the yard on his Mercedes.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
KG Electronic
KG E.KG Electronic

Hi Christine,

Thank you so much for your lovely feedback and we are so thrilled you son loves the car :)

Great customer service ! Highly recommend

published

Had a fault with my air fryer! the customer service team was so lovely to deal with and sent a replacement straight away, Can not recommend them enough, Thanks !!11

The reviewer stated that an incentive was offered for this review

Shelby E.

Shelby E.Greater Melbourne (Metropolitan), VIC

Ride on car

published

I brought a Mercedes ride on car for my nephew and he absolutely loves it! Best customer service team they were so helpful and fast delivery. Can’t recommend highly enough

Product Quality
Shipping
Warranty Claim MadeNo
Greg

GregMid North Coast, NSW

  • 9 reviews
  • 11 likes

Very Slow Postage, Shocking Customer Service

published

I have purchased 2 times from K.g, both were very slow delivery,
The first purchase was from their own online store, took over 2.5 weeks (Mel to Syd to Perth to Syd to Bulah)
2nd slow purchase was on Ebay, i left a negative feedback, K.g some how had it completely removed,
All they say is Postage is out of our hands but do nothing to help or satisfy you or yet even improve their Postage service.
All this topped off with a side of Rude Customer Service.
Don't bother calling them you may well be treated with hostility like i was.
The perfect Online store to Avoid, never again for me, my Family and Friends.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Page 1 of 2
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Questions & Answers

Patricia N.

Patricia N.asked

Online store

I am a new customer and want to buy a Heller Fan Heater. They have a good rating. My concern is that there are so many negative reviews on your Company that I am questioning my purchase. The complaints on line appear to be 3 years old. Has the online purchasing improved in the last few years.
Appreciate the odd question but your prefer to go direct to the selling Company rather than via Kogan.
Patricia

No answers

Get an answer from our members and KG Electronic representatives

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