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KG Electronic Online store

KG Electronic Online store

3.1 from 36 reviews · View Statistics

Reviews

3.8

24 reviews
4
(0)
3
(0)
2
(0)
  • Product Quality
    4.0 (23)
  • Return Claim MadeYes (3) · No (20)
  • Shipping
    4.4 (14)
  • Warranty Claim MadeYes · No (24)
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Jane

JaneMetropolitan Adelaide, SA

  • 2 reviews

Poor customer service

published

Purchased multiple items- charging dock did not work. Like other customers I was made to reply to at least 8 emails, send photos, & then a video, it was like I was on trial. Will never use this company again, wasted so much of my time with the constant emails asking for something different every time.
Still do not have a satisfactory outcome to the faulty charging dock despite them seeing that it doesn't work in the video.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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BuyGeorge

BuyGeorgeGreater Melbourne (Outer), VIC

  • 29 reviews
  • 46 likes

Misleading

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Avoid at all costs

published

I also have postal addresses issue were defaulting to my alternate as well as my home address. They refuse to acknowledge it and say it is my issue even though I know I put in the right address. even after emailing there team less than 13hr after confirmation of the order the refused to change the address and now after 12 business days and my order not arriving the want to charge another inflated delivery fee.
possibly the worst customer service I have been subjected too.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Prince kalsi

Prince kalsiGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

This is the terrible marketplace in melbourne

published

Ordered a alarm clock from their marketplace and waited for month to arrive and asking for more money to deliver on the same address again and even they do their private delivery partners and they don’t deliver your item and they will ask you for more money to deliver it again

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Megan

MeganDunlop 2615, ACT

Terrible Service!

published

The postal addresses keep defaulting to my name even when sent to other people. They refuse to acknowledge it and say it is my issue even though I know I am putting in the right address.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Pam

PamGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Great product Excellent Service

published

Bought a Buddee AM/FM Dual Alarm Digital Clock Radio which made a buzzing/humming sound that kept us up at night. I contacted KG who immediately sent me a return sticker that I just had to take to the post office to return. They sent me a new one straight away and it is perfect. Communications was fantastic. Great experience. Thanks so much!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
suzannahlrichardson

suzannahlrichardsonGreater Melbourne (Metropolitan), VIC

Bargain! Love it.

published

Bought a Soda Stream, absolutely love it. Took a bit of time to get to me, but unfortunately everything is with Aus Post right now! Not their fault... They were super friendly and responsive when I checked in.
Would recommend!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
qthet

qthetGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like

Great quality product

published

I got a branded Belkin Bluetooth charger and item was as described with fast delivery. Price was lower than any other site. Very happy with my purchase. Highly recommend KG

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
KG Electronic
KG E.KG Electronic
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Dettol hand sanitizers

published

Bought 3 bottles of dettol hand sanitizer from KG electronic.

One day later I received shipping details from KG, then it had been delivered to my door.

Was easy to purchase through KG and I would highly recommend.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
KG Electronic
KG E.KG Electronic
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Fantastic customer service, great product

published

Fantastic customer service. I purchased the wrong product (Sachi 49cm Collapsible/Foldable Picnic Shopping Carry Basket, what I meant to purchase was the insulated Sachi collapsible picnic shopping basket). I sent a email asking whether i can swap it and they got back to me straight away advising I can send it back and they will exchange it for me without any issues. They express posted the new product as promised. I would definitely shop with them again. The service was exceptional. Thank you!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Fantastic service, fast delivery and great product range.

published

Easy to navigate, intuitive and logical set up- no drama.
The range of products seems endless and reasonably priced. I haven’t had to leave the house much at all during the pandemic, as almost everything I need could be found here

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
KG Electronic
KG E.KG Electronic
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Sarah

SarahGreater Melbourne (Outer), VIC

Happy customer

published

Mainly purchase from these guys on Catch. Have very fast shipping and products always arrive well packed, but without too much excess packaging. Great range too, i usually buy my kitchen appliances from them

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
KG Electronic
KG E.KG Electronic
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Great Product! Fantastic customer service!

published

Bought a Nike running belt.. so happy with my purchase I bought another one for my daughter! Customer service was excellent and very quick delivery! Highly recommended! Will buy again!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
KG Electronic
KG E.KG Electronic
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This is perfect! Can’t live without it

published

I brought a soda stream from these guys on Kogan and it is bloody awesome I love it :) use it everyday! The customer service team was very helpful when I contacted them about getting extra bottles to use with my machine!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
KG Electronic
KG E.KG Electronic
Similar opinion? Write a review on ProductReview.com.au!

Air fryer!

published

I just received, My Healthy Choice digital air fryer! It is the best thing I have ever bought! Delivery was on time and the customer service team was very helpful as I was not sure what one to buy. Thank you so very much :) will be back again!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
KG Electronic
KG E.KG Electronic
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Eric

Eric

  • 2 reviews
  • 1 like

Honorable seller

published

I made a mistake and ordered an incorrect product and they gave me an immediate refund, no questions asked! They even refunded the entire amount regardless of the discount upon purchase.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
KG Electronic
KG E.KG Electronic

Hi Eric,

Thank you for your 5 star review :)

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Gabby G.

Gabby G.Greater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Great Products

published

Purchased a Pioneer Amplifier from KG Electronics and it came really quickly!
The customer service team was really helpful prior to my purchase.
Amplifier is also awesome and i am very happy with my purchase.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Fast delivery and great customer service

published

I bought a few products from KG Electronic, they were delivered promptly and in perfect condition.
No complaints purchasing through this company, highly recommend for anyone shopping online who what great prices and fast delivery!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Christine D.

Christine D.Greater Melbourne (Outer), VIC

Fantastic!

published

So easy to search for the ride on car we purchased for my son for Christmas. We could have chosen so many different products for him! Fast delivery and a great product. He loves zooming around the yard on his Mercedes.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
KG Electronic
KG E.KG Electronic

Hi Christine,

Thank you so much for your lovely feedback and we are so thrilled you son loves the car :)

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Shelby E.

Shelby E.Greater Melbourne (Metropolitan), VIC

Ride on car

published

I brought a Mercedes ride on car for my nephew and he absolutely loves it! Best customer service team they were so helpful and fast delivery. Can’t recommend highly enough

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2
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Questions & Answers

Kenny

Kennyasked

Online store

Made my first purchase with KG Electronic today via Catch who I have purchased from previously. Your product price attracted me to deal with KG Electronic ( order # C39323118-A ,
tracking #GNY4841025 ). I have some concerns with some of the negative Feedback on your reviews , However; you have some good positive reviews as well. Can you advise who your courier is , as the tracking # does not register. Your assistance is appreciated.
Regards
Kenny

1 answer
BuyGeorge
BuyGeorge

Kenny, it would be Australia Post. KG assign a tracking number BEFORE they despatch it to Australia Post. Might take up to 72 hours before the tracking info is shown.

Patricia N.

Patricia N.asked

Online store

I am a new customer and want to buy a Heller Fan Heater. They have a good rating. My concern is that there are so many negative reviews on your Company that I am questioning my purchase. The complaints on line appear to be 3 years old. Has the online purchasing improved in the last few years.
Appreciate the odd question but your prefer to go direct to the selling Company rather than via Kogan.
Patricia

No answers
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KG Electronic Online store

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