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KG Electronic Online store

KG Electronic Online store

3.1 from 36 reviews · View Statistics

Reviews

1.0

6 reviews
5
(0)
4
(0)
3
(0)
2
(0)
  • Product Quality
    1.3 (6)
  • Return Claim MadeYes (4) · No (0)
  • Shipping
    1.5 (4)
  • Warranty Claim MadeYes (6) · No
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Just dont waste your time

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Suraj M.

Suraj M.Sydney, NSW

  • 11 reviews
  • 1 like

No post purchase support

published

I purchased soda stream few months ago and it started leaking air. I contacted them assuming they will give me some insight to lodge my issue assuming it has 24 months warranty. They keep giving me bogus solutions like press button for longer time, check if cylinder is tight. I even sent them recording but they keep suggesting stupid things all day. Really had appreciated if they just said can't do instead of wasting my time.

https://streamable.com/jj8nzy

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeYes
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Digital Dual Thermometer Clock

published

Purchase a digital thermometer clock off catch, sold by kg electronics. I requested a replacement, got sick and tire of email back and forth.
arrived. Time display work, but did not display inside or outside temperature!
Email customer service [i sent 8 emails in total with photo's, received 8 back] there response can you email me the instructions, they were on the back of product. Instructions were to set clock, temperature display not working! They said maybe i am doing something wrong, what! I said I will not purchase anything else from them, $15 it cost, i put it in the bin, customer service sucks, stay away from them.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Mark B.

Mark B.Greater Melbourne (Metropolitan), VIC

Olay Cream

published

Received by items crushed and open. Items are nearly 2 years old. Contacted the seller they keep saying its fine. Dates should be listed on your items same as food if the item has a exp date.

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Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeYes
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Bob C

Bob C

  • 2 reviews
  • 1 like

Still waiting for acknowledgement of my complaint

published

Received my Dimplex 26 inch electric fire box around the middle of August this year. The item arrived promptly and well packaged. But upon switching it on for the first time the heater started burning and a part fell into the box. Contacted Glen Dimplex as written in attached form but they referred me to KG Electronics the seller. Over the last two weeks have sent 3 emails asking for assistance and a refund and not received any communication back at all. Cost $1600. Very disappointed so far.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Ryan W.

Ryan W.Greater Melbourne (Metropolitan), VIC

Tried to charge return fees on faulty product

published

Terrible experience, Ordered product it didn't work (Screen flickered, when in use), returned it and now they want to change me because it works on their end. Have had to go to ACCC

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
2 comments
KG Electronic
KG E.KG Electronic
Ryan W.
Ryan W.
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Questions & Answers

Kenny

Kennyasked

Online store

Made my first purchase with KG Electronic today via Catch who I have purchased from previously. Your product price attracted me to deal with KG Electronic ( order # C39323118-A ,
tracking #GNY4841025 ). I have some concerns with some of the negative Feedback on your reviews , However; you have some good positive reviews as well. Can you advise who your courier is , as the tracking # does not register. Your assistance is appreciated.
Regards
Kenny

1 answer
BuyGeorge
BuyGeorge

Kenny, it would be Australia Post. KG assign a tracking number BEFORE they despatch it to Australia Post. Might take up to 72 hours before the tracking info is shown.

Patricia N.

Patricia N.asked

Online store

I am a new customer and want to buy a Heller Fan Heater. They have a good rating. My concern is that there are so many negative reviews on your Company that I am questioning my purchase. The complaints on line appear to be 3 years old. Has the online purchasing improved in the last few years.
Appreciate the odd question but your prefer to go direct to the selling Company rather than via Kogan.
Patricia

No answers
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