Reviewer Photos & Videos
Just dont waste your time
Bought a blender. It stopped working soon although expensive... Spoke to KG. The amount of time that I spent speaking to them was worth more than the actual product. They kept changing their mind about what they wanted me to do. I sent a photo. Then had to use a link to upload a video. I then waa asked to cut the power cable of the item (although you could just put it back anyway - redundant), they then asked me to leave my house during a lockdown - then said after, to go to the post office to send back the sticker at the bottom of the item tha...t has the product info, although I sent them a picture already, they also said I have to pay to send it, I complained they said fine send the item we will give you a prepaid seal bag, I said I would but as you said you didn't need it, it is already deeply covered in the trash by this time - if you want to come grab it awesome but I am not I replied, they said fine send the sticker but you have to pay and go to the post office, I said I refused and will contact consumer protection and the ombudsman and third party agents they are involved with a ridiculous experience that I have incurred and an absolute disgraceful consideration for those with autoimmune and mental health. Do yourself a favour avoid this experience and go elsewhere.
- Online store
- Verified customer
No post purchase support
I purchased soda stream few months ago and it started leaking air. I contacted them assuming they will give me some insight to lodge my issue assuming it has 24 months warranty. They keep giving me bogus solutions like press button for longer time, check if cylinder is tight. I even sent them recording but they keep suggesting stupid things all day. Really had appreciated if they just said can't do instead of wasting my time.
Digital Dual Thermometer Clock
Purchase a digital thermometer clock off catch, sold by kg electronics. I requested a replacement, got sick and tire of email back and forth.
arrived. Time display work, but did not display inside or outside temperature!
Email customer service [i sent 8 emails in total with photo's, received 8 back] there response can you email me the instructions, they were on the back of product. Instructions were to set clock, temperature display not working! They said maybe i am doing something wrong, what! I said I will not purchase anything else from them, $15 it cost, i put it in the bin, customer service sucks, stay away from them.
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Received by items crushed and open. Items are nearly 2 years old. Contacted the seller they keep saying its fine. Dates should be listed on your items same as food if the item has a exp date.
- Online store
- Verified customer
Still waiting for acknowledgement of my complaint
Received my Dimplex 26 inch electric fire box around the middle of August this year. The item arrived promptly and well packaged. But upon switching it on for the first time the heater started burning and a part fell into the box. Contacted Glen Dimplex as written in attached form but they referred me to KG Electronics the seller. Over the last two weeks have sent 3 emails asking for assistance and a refund and not received any communication back at all. Cost $1600. Very disappointed so far.
Tried to charge return fees on faulty product
Terrible experience, Ordered product it didn't work (Screen flickered, when in use), returned it and now they want to change me because it works on their end. Have had to go to ACCC
Questions & Answers
Made my first purchase with KG Electronic today via Catch who I have purchased from previously. Your product price attracted me to deal with KG Electronic ( order # C39323118-A ,
tracking #GNY4841025 ). I have some concerns with some of the negative Feedback on your reviews , However; you have some good positive reviews as well. Can you advise who your courier is , as the tracking # does not register. Your assistance is appreciated.
Kenny, it would be Australia Post. KG assign a tracking number BEFORE they despatch it to Australia Post. Might take up to 72 hours before the tracking info is shown.
I am a new customer and want to buy a Heller Fan Heater. They have a good rating. My concern is that there are so many negative reviews on your Company that I am questioning my purchase. The complaints on line appear to be 3 years old. Has the online purchasing improved in the last few years.
Appreciate the odd question but your prefer to go direct to the selling Company rather than via Kogan.
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