?
? !
1 photo
KG Electronic Online store

KG Electronic Online store

3.1 from 36 reviews · View Statistics

Reviews

2.7

7 reviews
4
(0)
3
(0)
2
(0)
  • Product Quality
    2.7 (7)
  • Return Claim MadeYes (7) · No
  • Shipping
    3.0 (4)
  • Warranty Claim MadeYes (4) · No (3)
Previous
Next

Just dont waste your time

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!

Digital Dual Thermometer Clock

published

Purchase a digital thermometer clock off catch, sold by kg electronics. I requested a replacement, got sick and tire of email back and forth.
arrived. Time display work, but did not display inside or outside temperature!
Email customer service [i sent 8 emails in total with photo's, received 8 back] there response can you email me the instructions, they were on the back of product. Instructions were to set clock, temperature display not working! They said maybe i am doing something wrong, what! I said I will not purchase anything else from them, $15 it cost, i put it in the bin, customer service sucks, stay away from them.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Bob C

Bob C

  • 2 reviews
  • 1 like

Still waiting for acknowledgement of my complaint

published

Received my Dimplex 26 inch electric fire box around the middle of August this year. The item arrived promptly and well packaged. But upon switching it on for the first time the heater started burning and a part fell into the box. Contacted Glen Dimplex as written in attached form but they referred me to KG Electronics the seller. Over the last two weeks have sent 3 emails asking for assistance and a refund and not received any communication back at all. Cost $1600. Very disappointed so far.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
General Merchandise Shops

Find out how KG Electronic Online store compares to other General Merchandise Shops

Know better, choose better.

Compare all
Pam

PamGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Great product Excellent Service

published

Bought a Buddee AM/FM Dual Alarm Digital Clock Radio which made a buzzing/humming sound that kept us up at night. I contacted KG who immediately sent me a return sticker that I just had to take to the post office to return. They sent me a new one straight away and it is perfect. Communications was fantastic. Great experience. Thanks so much!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Ryan W.

Ryan W.Greater Melbourne (Metropolitan), VIC

Tried to charge return fees on faulty product

published

Terrible experience, Ordered product it didn't work (Screen flickered, when in use), returned it and now they want to change me because it works on their end. Have had to go to ACCC

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
2 comments
KG Electronic
KG E.KG Electronic
Ryan W.
Ryan W.
Similar opinion? Write a review on ProductReview.com.au!

Fantastic customer service, great product

published

Fantastic customer service. I purchased the wrong product (Sachi 49cm Collapsible/Foldable Picnic Shopping Carry Basket, what I meant to purchase was the insulated Sachi collapsible picnic shopping basket). I sent a email asking whether i can swap it and they got back to me straight away advising I can send it back and they will exchange it for me without any issues. They express posted the new product as promised. I would definitely shop with them again. The service was exceptional. Thank you!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Eric

Eric

  • 2 reviews
  • 1 like

Honorable seller

published

I made a mistake and ordered an incorrect product and they gave me an immediate refund, no questions asked! They even refunded the entire amount regardless of the discount upon purchase.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
KG Electronic
KG E.KG Electronic

Hi Eric,

Thank you for your 5 star review :)

Similar opinion? Write a review on ProductReview.com.au!
See all KG Electronic reviews

Questions & Answers

Kenny

Kennyasked

Online store

Made my first purchase with KG Electronic today via Catch who I have purchased from previously. Your product price attracted me to deal with KG Electronic ( order # C39323118-A ,
tracking #GNY4841025 ). I have some concerns with some of the negative Feedback on your reviews , However; you have some good positive reviews as well. Can you advise who your courier is , as the tracking # does not register. Your assistance is appreciated.
Regards
Kenny

1 answer
BuyGeorge
BuyGeorge

Kenny, it would be Australia Post. KG assign a tracking number BEFORE they despatch it to Australia Post. Might take up to 72 hours before the tracking info is shown.

Patricia N.

Patricia N.asked

Online store

I am a new customer and want to buy a Heller Fan Heater. They have a good rating. My concern is that there are so many negative reviews on your Company that I am questioning my purchase. The complaints on line appear to be 3 years old. Has the online purchasing improved in the last few years.
Appreciate the odd question but your prefer to go direct to the selling Company rather than via Kogan.
Patricia

No answers
See all KG Electronic questions

Get an answer from our members and KG Electronic representatives

KG Electronic Online store

Other General Merchandise Shops

Previous
Powerland

Powerland

4.9
(1,398)
Rushfaster

Rushfaster

4.6
(248)
Klika

Klika

4.3
(1,248)
The Nile

The Nile

4.3
(3,011)
LatestBuy

LatestBuy

4.5
(144)
OO.com.au

OO.com.au

4.1
(6,077)
Magnamail

Magnamail

4.2
(371)
Mighty Ape

Mighty Ape

4.1
(1,365)
Factory Fast

Factory Fast

4.1
(1,093)
Mytopia

Mytopia

4.0
(996)
Next

See all General Merchandise Shops

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.