The worst dont go
DONT GO. will give zero if that's possible. don't even deserve a single star. Unpleasant and rude services throughout the lease and have done the work with multiple different employees and all had a very low sense of responsibility e.g. not coming to the inspection when it was scheduled (had to do an inspection for 10 mins without the person from the agency), not putting up the ad for the inspection (they begged us to reschedule our s a week in advance) resulting us to wait for an hour for nothing. They lack internal communication e.g. one empl...oyee called me if they can have an inspection scheduled when my lease was already ceased. I had completed a thorough condition report for the property and when we were moving out, they started to tackle us with the scratches that were already there AND mentioned in the condition report. Obviously lack of understanding how pictures can be taken in a different angle and had exchange 4 emails to help their understanding and recommending them to read the condition report before questioning their client. After a number of rudeness experienced and lack of respect, they were just so cocky to say sorry. NEVER EVER go for this agency they are THE worst in Sydney.
Easy, efficient and professional
I've just recently moved into a property managed by Kho & Lee and they could not have made the process quicker or simpler. Very responsive and polite on the phone/email - Selina and Chong have been a pleasure to deal with. Would highly recommend based upon my experience so far.
- Verified customer
Excellent real estate agency
Our real estate manager, Jae, is great. He's very responsive and understanding, whenever we have had a problem with our apartment he immediately responded to our queries and helped us fixing it in timely manner.
I would recommend this agency 100%
Very Professional Property manager
I have an apartment just settled last week, as my property manager, Chong is fantastic. Communicated in time through phone and email, let you know all information ASAP, and I can't believe that only in a week my apartment rent out to a perfect tenant. Much appreciated to Chong!
Wonderful property manager
I rent an apartment managed by Chong from Kho and Lee. Without doubt, Chong is the most professional property manager I have encountered: he listens to tenants, negotiates win-win outcomes with owners to keep properties well maintained and works to ensure that tenants are well supported. He is prompt in dealing with issues as they arise, and can be trusted to deliver on outcomes.
Incompetent and Dishonest People
Throughout our 2 year dealings with Kho and Lee, time and again every staff member has proved their absolute incompetence. No responses, refusal to repair the property, months of overdue documentation. This came to the stage where we decided to move based largely on the opportunity to do so afforded to us by incompetence, after waiting three months for a renewed lease document for us to sign, we instead began looking for alternatives. The final dishonest act of spite, after we had a professional cleaning service thoroughly clean the premises tw...ice (as the agents were unhappy with some cobwebs on the ceiling after the first time) handed back all keys, three weeks later the agents have had at least five inspections with a horde of unknown people, and are now blaming us for marks on a benchtop which were not there three weeks ago. Why has this only come to light now? Why has it taken three weeks for our bond refund to even be considered? How can Kho and Lee blame us for this damage when we have not had any access to the property? This feels like Kho and Lee have just planned it out in order to squeeze a little more money from us. Please take careful consideration before you deal with these dishonest and incompetent people.
Kho & Lee are the worst property managers
If you are tenant looking for a place to rent and you see Kho & Lee as the property manager then be very careful. My experience has been terrible with them. They don't do any maintenance, they try to keep your bond and basically are very unprofessional in how they deal with their clients.
For landlords, if the tenants are unhappy then you won't have long term tenants.
I would suggest trying to work with better agents.
Managed my property and sold it for a record price
This company has managed my investment property for many years, yesterday thev auctioned the property and were able to secure a buyer for more than i ever expected. I have nothing but positive recommendations for the company and all the staff. Regular phone calls, updates on maintance and regular inspection of the property and suggested tental increases. I live in Melbourne and have total confidance in the professional services they provide. I highly recomend Kho and Lee, and thank all the staff for their excellant and professional support.
I am a tenant in an apartment managed by this agent.
Basically, they just try to avoid all responsibility in maintaining the property when somethings are broken. We keep staying here just only because the building is nice with good facilities.
Most of the time, we needed to fix things by ourselves paid from our own pockets.
If you are the owners, I recommend you not to use them as they care nothing about your property.
If you are looking to rent, do not rent from them unless you want to be treated like as if you were begging them to stay in the place for free. If you make a complaint to them, they will make indirect threats to kick you out.
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