CITY KIA - Do not buy a car from them, particularly do not deal with James Meichtry
We bought a Grand Carnival from City Kia. We then put a deposit on a Cerrato but did not sign a contract. We could not go ahead so I asked for my deposit back. No phone calls returned, no emails returned, no text returned. FInally, after I contacted the manufacturer, they sent me an email to refund half the deposit only saying it was in the terms of the (unsigned) contract.
Incompetent with returning money.
$500 left on a car, paperwork was over looked at returning the money to me, left me 600kms from home relaying on the money which left myself in my car over night and missed a major medical appointment.
BEWARE of KIA’S 7 Year Exterior Paint Durability & Finish Warranty
Worst customer service that I’ve ever experienced, seems that KIA Australia customer relations staff need to be re-educated, they should learn to deescalate issues, not make them worse.
I recently reported to KIA Australia that the paint work had deteriorated, but only to a section of the roof on my 2016 Picanto, expecting that it would be covered by the 7 Year Exterior Paint Durability & Finish Warranty. So I was surprised and shocked to be told by KIA Australia that the claim was declined, because it had been determined that this was not a p...roduct defect or fault, but caused by external influences. Obvious questions, 1. How was the decision determined? Since only photos were provided, no official inspection by a real expert. 2. What external influences? Rain, wind friction, sun, temperature (hot/cold), usual environmental external influences. 3. What is the point of the Warranty? If KIA are always going to decline a claim. 4. What does Paint Durability mean in the Warranty? I know what it means to me, the paint finish should last for at least 7 years.
Absolutely appalling Kia Southland, VIC
**edit - today 05/03 Southland Kia have agreed to replace the car**
I purchased a Kia Cerato GT in December 2019, a demo with just over 500km. I have since had nothing but issues and it now at the point where Kia Australia are involved as the dealership, Kia Southland in Melbourne's South East, have not complied with Consumer Guarantees on more than one occassion. My vehicle was sent for warranty repairs as there were paint defects, just to name ONE of the issues with the car, and my car has been returned to me with not only a botched respra...y, but also with damage. There is grit under the paint, craters in the paint from what appears to be silicone contamination, circular marks in the paint, there are scratches in the paint from the use of an orbital buffer, replaced panels have come back scratched along with the adjoining panels. You would be astounded at the condition my car was returned to me in. Before my car was even sent for a warranty, they were meant to flag it with Kia for the warranty request. But no, they decided to cut and polish the defect out of my boot lid without my knowledge or consent and damaged my boot spoiler in the process. I will be taking this to VCAT if Kia Southland do not willingly comply with Consumer Law. I was assured this was a simple and straight forward process, that it would be done to the highest of standards and my car would not be returned to me unless it was 100%. What was meant to take 4 days, turned into a 10 day ordeal. At day 8 my vehicle was returned to the dealership and sent BACK to their repairer as it was deemed unacceptable, then at day 10 it was returned to me in the condition I have described. I went through 3 loan cars during this time from them, the first I was unable to put fuel in as the fuel cap was faulty. If you value your car, steer clear of this dealership. They are beyond incompetent and completely ignorant to your consumer rights. I hope this honest review can help anyone to not go through what I have just gone through and am still going through.
Very happy to find a good dealer ship with a helpful sales person !
Hi everyone ! If you thinking to buy a new car or even a used one from KIA I just deeply recommend to
go to the Lakeside KIA dealership you will be happy to get your next car !!!!!
The reviewer stated that an incentive was offered for this review
Kia Rip off and Lies
My Car Play does not work and the Fawkner dealership lied (despite what they told me and what I have in writing). My car was driven offsite to a back yard operator without my knowledge or permission. I paid hundred more than non Kia quotes because I wanted Kia to do the job properly. THEY DID NOT! Two months later still not fixed (crooked and not operating correctly) will not tell me if they did the same thing with my air conditioning repair. I spent $3,300 all up. I gave Head office all the paperwork and they will not refund me but expect me ...to entrust my car with this unconscionable operator to remove the unit. This is an outrage. I have emailed two of the very most senior Executives [name removed] and [name removed] and still no acknowledgement and end up with the incompetent [name removed] again who will not disclose his manager's name. What a rip off! Kia executives need to be made aware (acknowledge my emails) of this matter and fix it. I made the mistake of trusting the Kia brand and what I was told verbally and in writing.
Do not fall for the 7 years Warranty! Kia is a dishonest and not Trustworthy company
If you buy a Kia pray you’ll never need a warranty service or you’ll need help from customer care. I booked in my car a Kia Cerato 2017 for a warranty check up as when driving it, it’s becoming noisy. Kia Rosebery lost my booking details and despite my clear call back to them advising the car was only for a warranty check up, they decided to do a full service without my authorisation and the concerns with my car were NEVER resolved. When I went to pick up my car suprise I had to pay $480 for the service otherwise I would not be able to take ...my car. After many calls to solve the issue and Kia customer care telling me that they have ‘ NO RESPONSABILiY’ over service stations from Kia. The Manager of Kia Rosebery Mr. Meake said a cheque with a refund of half of the money would be sent to my address, however it never arrived, he also said he could not confirm what he was saying as my email was bouncing back, despite my confirmation over and over of my email address. When calling back Mr Meake to advise the cheque had not arrived he would never answer, plus Kia will transfer me to a lot of different people to get tired and stop calling. Mr Meake never called back to confirm I have received the cheque despite my voicemails telling him that I never received the refund.
Questions & Answers
Which of the two dealers in Canberra offer the better service for a 2017 Kia Sorento. Any bad results or lack of interest in customer issues would be helpful.
Question: has this to anyone else re Werribee Kia and will you also take action over your privacy being abused and/or harrassment? Re employee of Werribee Kia - why would they harrass people and then break privacy laws by going onto CarSales and entering the enquirer's name and number (and wrong email, because they don't have it!) onto a whole lot of random car listings so that the person gets a heap of SMS messages from various Audi dealers and sellers. Luckily for the person that it has happened to they have family involved in law and criminal justice system, so the staff member - who it will be able to be proven made these enquiries, such things can be traced - and who broke privacy law can be dealt with. Please see Privacy and Data Protection Act 2014 (Vic). My question is why would a car dealership employee go to these lengths, just because someone asked an SMS enquiry about the location of a car and when they found out it was too far to go to in Werribee they were constantly called, SMS, harrassed even after asking for the contact to cease, and then have their privacy broken to make malicious enquiries with their phone number? Would like to know if others have gone through this and would also make a report to first the dealership and if no action, then VicPol.
We have a Kia Sorento 2012 Model. We went over on our service by 14 months. We went and had our 60000km service and I mentioned a couple of things that weren't running too well. When I collected it from it's service the same thing was happening still. Next day the car had to be towed back to the dealership and now they are saying we need a whole new engine rebuild because we left it so long for a service the oil separated in the engine and it has clogged it up which is why it's not running right. Also not covered by warranty because we went over on our service. They may be coming to the party for the parts. But we are still looking anywhere between 3-6 grand repair. Car has been there almost a fortnight already. Anyone else ever heard of this sort of thing?
Thankfully this hasn't happened to me first hand but I have heard the warranties are very strict. A friend told me that her oil was sludgy and that she was told that voided the warranty as if you were getting regular services that wouldn't happen. Tricky situation, I hope it all works out for you!
Hi Anne ,Sorry to hear about your engine issue. The car warranty terms are very strict with the service history and that's the first thing they check when you have a major issue like yours. If your service history is not kept up to date they won't honor their warranty terms. You can try the wreckers to check if they have a replacement engine or you can get it rebuilt done from any other place. The dealers are lot more expensive in terms or parts and labour . You can get couple of quotes from different workshops to choose the right ones.
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