I will never buy another KIA car, I am discussed you sponsor the Brisbane Broncos a club full of convicted criminals and Police and women bashers

Booked a second test drive after a good first test and really ready to buy the car (Kia Sorrento GT-line, top of the range $66K). Was told on arrival that the Demo car was now sold and no other cars of the same model were available to test. No phone call to explain this so basically Kia Metro are happy to waste their customers time. I'll be shopping elsewhere and so should you.

Our Kia Rio was at National Capital Motors for 8 weeks with an apparent warranty issue with no resolution. We had it towed somewhere else to be repaired at our cost. Extremely frustrating and unprofessional.

Was excited to purchase my new Kia Seltos and then the sales manager Dominic stepped in and everything went down hill dealing with him, don’t go there if you want to be treated with disrespect and rudeness and he tried to rip me off! Needless to say I have spoken to everyone I know and warned them not to purchase from him and it was very interesting to hear they to have had bad experiences from Kia East Maitland especially the “sales manager” if I can recommend somewhere to go it would be Cessnock to purchase your next car.

My KIA RIO 2015 was involved in an accident the car received 2 separate impacts and was written off. Air bags failed to deploy resulting in my head striking the steering wheel and knee injury and a stat in hospital. My car was not on the recall list for faulty airbags .KIAs response to my complaint was KIA will investigate and get back to me in less than a year .

We bought a Grand Carnival from City Kia. We then put a deposit on a Cerrato but did not sign a contract. We could not go ahead so I asked for my deposit back. No phone calls returned, no emails returned, no text returned. FInally, after I contacted the manufacturer, they sent me an email to refund half the deposit only saying it was in the terms of the (unsigned) contract.

$500 left on a car, paperwork was over looked at returning the money to me, left me 600kms from home relaying on the money which left myself in my car over night and missed a major medical appointment.

today 10/6/2020 went in with my wife to look at purchasing a new stinger at valley kia in traralgon. the first salesman was nice but had no idea about the stinger so he went and got a second salesman who did not want to talk to us ,didn't want to show any features . left us feeling lick we were annoying him . we will not go back and will go somewhere were our money is accepted . that was VALLEY KIA IN TRARALGON

Was told I could collect my car on Friday & it was promised that it would be ready the day before.
Rang on Friday before going to collect it, not ready yet.
Was told it would be delivered on Saturday. When my car had not arrived I contacted the dealership, as I had not even been given the courtesy of a phone call to let me know what was happening.
I have been told 10 different stories about what is happening with my car by 2 employees and the manager.
When I complained about the service I was receiving I was told it was my fault that it wasn't ready, no apology.
The appalling customer service and lack of communication and honesty I have experienced from this business has completely soured the experience of buying a new car.

I purchased a 2018 Kia cerato off National Capital Motors in Canberra. When I discovered the speedo was incorrect by about 12% I returned to the dealer and was told, in no uncertain terms, very rude, they would no fix it because it was not sufficiently inaccurate. I contacted Kia HQ twice and was told to find myself another dealer. Kia was as interested as National Capital motors. The gear box is also faulty, but what is the point of pursuing faults. There is no warranty.

Called Kia Roadside Assist and after one hour & forty minutes I called and stated no one had turned up then got a call from RACV Euroa to say they would attend in twenty minutes. Very poor service

Brand new Sorrento GT only 8 months old!

Engine started to miss so took it in and left if for a day, picked it up that night and engine stopped on the way home!
Took Sorrento back to motorama Kia dealership at moorooka the next morning and has now been sitting in their yard waiting for parts over 4 weeks now and they think the part may arrive 2 days before Christmas which makes it 7 weeks waiting for one part!

The care factor from motorama is 0%.

Kia advertise their 7 year warranty as a selling point but its not worth the paper its printed on !

Be aware !