Kia Cerato TROUBLE less than 40,000 kms
Kia Cerato started & thick black smoke discharged then power died. Car was serviced few months ago & has less than 40,000kms on the clock. Is serviced regularly so its a mystery. I got it towed Fri 22/1/21 to my home because it was just after hours . Rang 2 closest service centres who can't look at it til 3/2/21. Got it towed to service centre today 27/1/21 who did last service. Towing cost $152 so far despite being RAA member over 15 years. It needs a diagnosis BEFORE I can have courtesy car?! So I havent had use of a car for 5 days & won't for another 7 days. That's very inconvenient & disappointing & I wanted others to know what they can expect.
ROADSIDE ASSISTANCE ISN'T VERY GOOD
I phoned KIA dealership, and the receptionist put me through to a incorrect number to start with because she didn't know what Roadside Assistance Number was? and then finally when they got here.
I waited around one hour for the KIA Roadside Assistance mechanic and then we he got here, he realised that he required to head out and find a larger more stronger jump starter for my car because my battery was too flat (at least that's what it sounded like what he said)...still waiting for him to come back?? Cmon Kia, where's the quality in your roadside assistance???
Good Customer Service, but bad servicing / fault resolution@ 45000 Kms Car Servicing at Werribee Kia
No appointments available for one week and Hard to get loan car. Was given a small Loan Car.
Advised that Bluetooth not working properly with phone & other issues relating to speakers. Complimentary outside wash was not done properly. Dash cam plugged removed but not put back.
Bluetooth issue was not resolved, break pads or break not checked properly as making a noise on stopping.
Air conditioning issue which was not present before. Got a text asking if i was happy with the service and advised that not happy. No call back or follow up.
Toowong Kia Service
Done my 30K service for my Cerato today. When drive the car in, without any check, was recommended to do the wheel rotation and aliment. Later on per check with KIA and user's manual found that the rotation is recommended but the wheel alignment was not a required or even recommended item. The front wheel aliment charged us 60$, and the wheel rotation in this shop is not free either, it charged me $30. I won't go there again.
7 years warranty isn't quite it.
I have a 2012 Kia that I bought in 2016. Initially I bought it with a 5 year warranty so ending soon. After some time I got a call from lady at Kia Wangara and asked her if a 7 year warranty was for all Kia's. Answer Yes, so took my Kia with some factory faults (window button and cruise control) that should be covered. Was told we don't have time to fix these, so 5 years expired and so answer now is no, not for this insurance cover, however the price for replacement was sky high. So no warranty = no come back.
Don't hold your breath on new Car delivery
Purchased new KIA promised delivery in 20 days dealer informed me the day before delivery after after i made inquiry's that delivery was on the God knows when plan apparently there words CEVA has had a Catastrophic delays in delivery's to W.A. CEVA of course deny this, So my new Car may arrive befour i die of old age or not
Kia roadside assist
Waited 2.5hrs for Kia assist to help change tyre in Sydney metro on a Thursday night. Some helpful young men did it before Kia arrived. Makes me concerned that If I needed serious assistance they might not come through.
Also realised when I rang roadside assist that Suttons had not registered my car with them.
Concerns about the expediancy with which issues are dealt with as well as the attitude of some staff
We purchased a brand new Picanto from the Narellan branch of Peter Warren in early July 2017. Although the salesperson and purchasing experience were both extremely good, at the actual delivery the vehicle was missing the mud spats we had ordered - yet nothing had been noted down to state they were missing and were thus an outstanding delivery item. This was a little disappointing, primarily in that there was no mention of this (or any paperwork completed in relation to it) until I myself mentioned it to the salesperson. But due credit to the d...ealer - they did subsequently fit the mud spats a couple of weeks later, though I needed to chase them up rather than the other way around. Fast forward to week 6 and up to this point in time, everything had been absolutely perfect with the car. From around week 7, however, the air conditioner started making an obviously intrusive grinding and whining noise, along with quite a noticeable vibration when the compressor was engaged. At the first service (around 10 weeks), I was actually extremely impressed by how the dealer dealt with this issue. When I came to collect the car in the afternoon, the dealer had confirmed the issue and advised that I would be receiving a new compressor. I was even more impressed with Kia and the dealer when I received a call back from the dealer the very next day to book the car in for the compressor replacement. I even excitedly (and happily) said words to the effect of "wow, the part is in stock already", to which I received a rather unexpected reply of "obviously" (I'm not sure what was wrong with simply saying, "yes, that is correct"). I was then disappointed, however, to find it would take a month to book the car in to have the compressor replaced. At this point in time, however, the disappointment merely extended to the one-month delay, though I placated myself on the premise that perhaps the dealer was prioritising warranty work. After all, the air conditioner did still blow cold air, albeit with significantly more noise and vibration than that of the loan Picanto the dealer provided to me during the first service. The day after receiving the car back from that first service, however, and things really started to go downhill with the dealer. The "check engine" warning light came on and then a couple of kilometres further down the road, I felt the engine almost stall several times. I then rang the dealer stating my concerns with this and was told I could keep driving it if I felt it seemed OK to do so and they would look at it when the air conditioner was due to be repaired - so a month down the road. Over the next two days, however, the engine issue progressively became much more serious, with it feeling like it wanted to stall multiple times on each journey. Furthermore, the engine was vibrating significantly at much over around 1800 RPM. Since I am a DIY home mechanic and have serviced my own cars (out of warranty) for several decades, I decided to simply connect my OBD scanner and found that the vehicle had a misfire on one of the four cylinders. I then reported this back to the dealer, telling them that I felt the car was no longer safe to drive as the misfires were much more prevalent and I felt that this was now beyond a mere drivability issue.
Make a sale, then don't care
In October I bought a Cerato from the Toowoomba Auto Group.
Availability was quoted as next day but actually happened nearly 2 weeks later.
During that time a $500.00 factory bonus was offered and was still valid when we got delivery, so I figured we might actually qualify for that.
The sales yard was very unhelpful so I contacted Kia direct on their website. Then followed that up several weeks later.
NEVER got any response WHATSOEVER!!!
That makes me suddenly very afraid of what will happen if I ever have a warranty claim????
So, keep that in mind when considering your next car!
Extremely Poor New car Purchasing Experience
There are some professional and nice people at this dealership and there was a couple of extremely unprofessional staff. We have bought a few cars over the years and this experience was absolutely terrible. We picked up a $50k plus brand new car with 100km range of fuel in the tank,and over 100km on the clock indicated by an extremely high economy meter on the dash (has been thrashed) no nice gifts or anything, not even a cargo mat which was negotiated upon purchase. The handover was absolutely disgusting and the sales lady was simply extremely...rude. We placed a complaint against this dealership and to let Kia Australia know of their representation from this platinum rated yard. Kia called back to confirm issues and will follow up. We haven't heard anything since, not even a call or email from the dealership. WE WILL NOT BE TAKING OUR NICE KIA TO THEM FOR ANY AFTER WORK / SERVICES. My advice is be very wary of this yard. Some staff are excellent and highly recommend while others, just walk away and ask for other staff to help. Do not expect any effective after sales support. We wont be recommending this yard to our friends and wont be buying any future cars from them.
Thumbs down to Central Victorian Kia.
5 years ago I bought a $7000 car from Plaza Auto Sales. I got a full tank of fuel and some complementary mats, as a thank you for shopping with us.
This morning picked up my new Kia, top of the range, worth $42000. I got messed around with the delivery dates, and have waited an extra 3 weeks. Everytime I spoke to them, they would slip into the conversation mutiple times, that they did not get paid, until I had my car.
No Kidding!, But it's bad customer service to keep harping on it.
Half a tank of fuel, no mats, no extras, no nothing!! Customer service is seriously lacking here. Bad form, Central Vic Kia, Bad Form.
Will review their servicing dept and the vechicle in a few months.
Great I see know they have a 7 year warranty. All great until you need to claim something. I have a front seat that has totally collapsed. Foam has broken down and gone to crumbly powder. KIA advise this is normal wear and Tear. What at 80K ! Yeh great sales pitch until you need something repaired
Just had our Kia Rio serviced, 3000km, had the oil and filter changed, went to a new dealership, Berwick Kia, advertised as being the best, they are nothing special, took the car to them clean, detailed inside and out, engine bay spotless, had grease and oil prints on the car all over, oil spilled on to engine, burning oil not a pleasant smell, spent an hour re-cleaning car after service, quite expensive for an oil change, $99.00 for 3.3 litres of Castrol Magnetec and a new oil filter, Would have preferred Shell synthetic oil instead,as recomme...nded in the Kia manual,it took all of ten minutes, $43.00 labour, wish I made that amount for ten minutes work, can't seem to find a decent dealership. Update: The Rio has 20,000kms on the clock, things should have settled down, the car had a starting issue, it took a lot of cranking to get it started when cold, this has some what settled and is a little better,dealership found no problems, as they have not found the noise from the pulleys which are still noisy, have to put up with this car until we can afford to replace it, avoid this make of car, service is disappointing, sales are ordinary, do yourself a favor and buy something else, oh and engine sounds like a diesel engine not a petrol engine, they also have no respect for your property as well. Don't respect people's property
Questions & Answers
Which of the two dealers in Canberra offer the better service for a 2017 Kia Sorento. Any bad results or lack of interest in customer issues would be helpful.
Question: has this to anyone else re Werribee Kia and will you also take action over your privacy being abused and/or harrassment? Re employee of Werribee Kia - why would they harrass people and then break privacy laws by going onto CarSales and entering the enquirer's name and number (and wrong email, because they don't have it!) onto a whole lot of random car listings so that the person gets a heap of SMS messages from various Audi dealers and sellers. Luckily for the person that it has happened to they have family involved in law and criminal justice system, so the staff member - who it will be able to be proven made these enquiries, such things can be traced - and who broke privacy law can be dealt with. Please see Privacy and Data Protection Act 2014 (Vic). My question is why would a car dealership employee go to these lengths, just because someone asked an SMS enquiry about the location of a car and when they found out it was too far to go to in Werribee they were constantly called, SMS, harrassed even after asking for the contact to cease, and then have their privacy broken to make malicious enquiries with their phone number? Would like to know if others have gone through this and would also make a report to first the dealership and if no action, then VicPol.
We have a Kia Sorento 2012 Model. We went over on our service by 14 months. We went and had our 60000km service and I mentioned a couple of things that weren't running too well. When I collected it from it's service the same thing was happening still. Next day the car had to be towed back to the dealership and now they are saying we need a whole new engine rebuild because we left it so long for a service the oil separated in the engine and it has clogged it up which is why it's not running right. Also not covered by warranty because we went over on our service. They may be coming to the party for the parts. But we are still looking anywhere between 3-6 grand repair. Car has been there almost a fortnight already. Anyone else ever heard of this sort of thing?
Thankfully this hasn't happened to me first hand but I have heard the warranties are very strict. A friend told me that her oil was sludgy and that she was told that voided the warranty as if you were getting regular services that wouldn't happen. Tricky situation, I hope it all works out for you!
Hi Anne ,Sorry to hear about your engine issue. The car warranty terms are very strict with the service history and that's the first thing they check when you have a major issue like yours. If your service history is not kept up to date they won't honor their warranty terms. You can try the wreckers to check if they have a replacement engine or you can get it rebuilt done from any other place. The dealers are lot more expensive in terms or parts and labour . You can get couple of quotes from different workshops to choose the right ones.
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