Most unreliable car and unprofessional service delivery to resolve the problem!!
We bought a brand new Kia Sorento GT AWD top model in Feb 2021 with no discount offered.
This is second time, our car broke. First time, it did not start, called the roadside assistance and they told us that the headlights were left turned on, however, we always kept the settings on auto.
Second time, it broke on 23rd June. Just post doing the weekly groceries, I attempted to unlock the boot with no luck, apparently, warning on the screen indicated errors and instructions, which I followed at-least 25-30 times with no luck.
I had to call ...my husband in meetings to come and fix, my brother tried to figure out with nil success. Husband called Kia straightway and they advised roadside assistance will be there within 45 minutes, which came nearly after two hours; the guy could not diagnose the problem and advised that car needs to be towed away to the Service Centre. Husband had to cancel his meetings to come back just to ensure that they tow the car properly as we spent a lot on this one and did not want to take any risk. Tow truck came after few hours of wait and continuous calling as they never bothered to update. After car being towed away, they advised us they would diagnose the problem today and will get back to us and if they can’t, it won’t happen until 5th July due to their fully busy schedule. They still cannot figure out what is wrong, we are the one chasing for an update with no help in return. Our work commitments were getting compromised because of their unprofessional behaviors. Husband called them multiple times to request them for a rental car which they were never willing to offer. After many calls, they told us that they only have Kia Sportage available, take it or leave it. We spent $67000 to buy this 7- seater car to accommodate our family needs and this is what they rudely offer to us. We tried to negotiate with them and after several calls, they gave us Holden Captiva which is not a clear replacement for 70k price tag. Left with no option, husband had to take it to work for one day. Apparently, that car had a single USB which never worked. Seriously, we are paying big installments for Kia Sorento and this is what we have to drive. Are they going to pay the installments since the car is broken and with them.
Purchased in February 2021.
Great car. Very good performance and fuel economy. It has lots of legroom. The boot can hold a pram and a lot of additional there things. The heating and cooling is very good. It has broken down once yet. I feel very safe and protected in this car. Great for ppl with children
Recently purchased a Sorento GT.. Initial reaction was WOW, after living with the vehicle for a month now you realise whilst quality is up there, you need to be wary of a couple of things that may annoy you after a while. I noticed a lot of "road noise" from the 19" wheels on GT model, i've read that the 18' and 17' don't suffer from this. The standard tyres are Hankook, I think i'll swap out for Michelin or something quieter. The new 8 speed transmission is really smooth, although I notice around 60kph it gets a bit confused which gear it shou...ld be in and chooses 3 different spots before settling in place, It also feels quite disconnected when going downhill I think this is a characteristic of this transmission rather than a fault - It also may well be because the vehicle is still new and all parts are still settling in. I had a really poor dealership experience which turned me off a little bit, but it's not the cars fault. I would prefer this offering over anything from Germany as I believe it would be more reliable in the long term. If you purchase this vehicle for mainly city driving or short trips, you should note the GT only comes in Diesel and is fitted with a DPF (Diesel Particulate Filter) and will need a regular run of 20+ mins at a temp hot enough to burn the ash. The dealers tend not to tell you this, but it is not a problem for myself as I have mixed driving but city dwellers may want to consider the petrol version (although not an option in GT!) As said above the Hankook tyres are crap they're really noisy in this model which is a shame as they have fitted so much sound deadening material. The rear brakes are noisy at low speed also but this could be due to being new, time will tell I guess. At the end of the day a vehicle maker will not back their product with a 7 year warranty if they think they will see you all the time with vehicle problems, I note at this goes for the diesel model as with other makers the "DPF" is not covered under warranty, so if you clog this up and the dealership cannot clean/unblock it, it will cost $1000's of dollars to replace so keep this in mind when choosing this vehicle.
Don't buy a KIA Sorento
Transmission faulty after 100k km ( 3 years ) only have FWD now not AWD.
Kia are hopeless when it comes to warranty claims.It's under warranty but they keep dragging it on. Dealer is ready to go with replacement transmission but need Kia to give go ahead . Waiting ...waiting.... Doubt I would ever buy another one if this is how they treat the customer.
Maybe a lemon
Good driving experience, easy to handle considering it’s a 7 seater. However I regret the purchase as it is a Kia and is spot on with the bad reputation. Not very reliable. The navigation sometimes doesn’t work, radio doesn’t turn on each time, randomly says out of petrol even after we fill it up.
The turbo has malfunctioned, no power when excelerating. Very dangerous to drive. This car left us stranded interstate. Out of pocket 2 k while it was being repaired. Kia dealer and Kia Australia know about it and do not want a bar of it. Do not purchase a Kia.
Love my car
Moved from a carols to the Sorrento upon the birth of my daughter. Love how it drives like a small car and is so good on fuel (diesel). Very quiet car, however the warning systems can be very loud and annoying (red light camera etc)... however I need to work out how to turn these off.
Took family (5) to see this car, I was surprised how much space there is inside, my 10 yo fit perfectly in the 3rd row and even I tried and felt comfortable. The way to get to the third row is a bit narrow, wish they have put seat as the caravan to access back row. The only down part is that the nice safety features (line departure warning, emergency braking, blind spot warning, cross traffic warning) are not standard and only available in the top range which requires like an extra 12k......which makes car not too affordable. The SLI interio...r is very luxury looking and does not look plastic or cheap. Being an AWD is pretty good, the only thing to think about is the tow bar vertical capacity of 100kg, for me is very low as they claim a breaked 2000kg capacity. Make your own conclusion. I test drove the car and feels plenty of power and handles well.
My Stylish Baby
I have been driving this stylish baby for 2 years now. No problems so far and why worry when the services are great. Excellent performance, great pick up and speed(few speeding fines :( ). Running cost is very low, couldn't be happier. I am driving Sorento Diesel, with $70 fuel, it can go up to 650km mileage, with this sort of consumption I am only fueling up twice a month.
The back seat legroom which is the 6th and 7th seaters are great, in fact, the best in the market. I haven't come across another 7 seaters with such spacious legroom. The back seats can be used by adults as well.
It is a reliable, spacious, comfortable and stylish family car. Love it !!
Brand Snobs need not apply!
Fifty years driving experience and so many car species behind me has made me pretty particular! Prime requirements at this stage of life are best bang for my diminishing nest egg, versatility, comfort, running costs and utter reliability. In July 2016 I bought a Kia Sorrento Platinum model. Not the most macho profile of the AWD machines, dark interior makes it a bit of a heat sink and a wider wheelbase would enhance the feeling of security when pushing it but on balance the vehicles positives far outweigh any negatives. The fit and finish of th...e car is excellent, layout and detailing of the interior far more European than Oriental, enough driver aids and info / safety gadgets to make a pilot blush.....in fact so many bells and whistles I fear that, if they eventually become more common, young drivers of today may never develop the range of skills required to survive in " the olden days! " The features of this car are too extensive to list...needless to say after 6 months of ownership I am still discovering stuff. So, in a nutshell, this car s a comfortable, seamless driving experience where everything works as it should. The engine is a gem...gutsy lazy torque for towing for just poking around, rapid fire speed and acceleration if you kick in the turbo ( a wee bit of lag there but..), thoroughly excellent fuel economy tha has fallen as low as 6.5 liters to the 100 on some occasions with the climate control engaged! Enough! All this with a seven year warranty ( extendable to 10 if I service with the seller ), once a year fixed price servicing, 7 year roadside assist, affordable insurance premiums! Nothing in the market comes close!
No reviews yet
No reviews yet
|Category||Large / 7 Seater SUVs||Large / 7 Seater SUVs||Large / 7 Seater SUVs||Large / 7 Seater SUVs|
|Drive Type||All Wheel Drive (AWD)||All Wheel Drive (AWD)|
|Wheels||18" Alloy||18" Alloy||18" Alloy||18" Alloy|
|Fuel Consumption||7.2 L/100km||7.2 L/100km|
|Engine||4 Cylinder 2.2L||4 Cylinder 2.2L|
|Max Power||147kW @ 3800rpm||147kW @ 3800rpm|
|Max Torque||441Nm @ 1750-2750rpm||441Nm @ 1750-2750rpm|
|Country of Manufacture||South Korea||South Korea||South Korea||South Korea|
|Maximum Towing Capacity (unbraked)||750 kg||750 kg||750 kg||750 kg|
|Release date||Oct 2016||Oct 2017||Sept 2020||Jan 2021|
Other Large / 7 Seater SUVs
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.