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Kia Sorento

Kia Sorento Questions & Answers (page 2 of 3)

BL, XM, UM
4.2 from 142 reviews

53 questions from our users

Gazza

Gazzaasked

Sorento

2016 Sorrento Platinium I low tyre pressure alarm flashes. I have checked the tyre pressure and pumped all types to 31 psi and drove at less than 20 km per hour for about 2 Kms The alarm still flashes with all pressures showing 31 psi. How do I stop this?

No answers
Janet Knowles

Janet Knowlesasked

Sorento BL (2003-2009)

I have a 2008 kia sorento diesel 4 cylinder when I start it's making a loud noice. Any ideas?

1 answer
Filip E.
Filip E.

If its the 2,5 crdi. Had the same sound. First minute terrible and then a lot less but you could still here that the engine was to loud. I opened up the cover of chain c... It was a plastic chain guide. With 12 mm socket you can do Al the work. You don't have to dismantle anything else to perform this task. I have the sorento 2008 crdi 163hp 120 kw

Nikko

Nikkoasked

Sorento XM (2009-2014)

I wish to know if the 6 speed auto is strong enough for towing a 1500kg Gvm Caravan. Is the factory transmission cooler good enough or does it require an aftermarket add on? thanks, Dave.

2 answers
Sam
Sam

Hi mate. I haven't yet towed anything yet, don't have a tow-bar. But so far whatever the specs say on caradvice and other car reviews online, Sorrento that I have has matched it in real life.

Cooler ia pretty ok I suppose. I drove through QLD in 40C days for 3 weeks, it flew like a kite. No issues with anything.

Nikko
Nikko

Thanks for answering Sam.

Aaron

Aaronasked

Sorento UM (2015-2020)

I purchased a 2016 Kia Sorento Platinum which unfortunately only has a tow ball weight of 100kg. This rules out any caravan or even some camper trailers.Its pointless being able to tow 2000kg but only having a 100kg tow ball weight. does anyone know a way of increasing the tow ball weight. i understand Hyundai have an upgrade kit but Kia doesnt seem to?

3 answers
Boris Yasminsky
Boris Yasminsky

Ball weight and towing weight are very different.
We tow a lot and our ball weight limit is 150kg and our caravan weighs 1700kg. The down force or ball weight is 142kg.
Each rig you tow will have a different down force to the ball and it can usually be measured with good bathroom scales (150kg) and a piece of wood about 100 x 100mm square/round and about 450mm long placed between the hitch and scales.
Cheers

PeterJ
PeterJ

Kia do offer a rear spring upgrade which increases the ball weight to 150Kg. This should be a lot closer to the towing limit of 2000kg.

"Jurgens" brand caravans have a 16ft Sungazer model which has a tow ball download weight of only 75 kgs. The maximum allowable loaded weight of the van is 1650kgs. The Sorento should tow it with ease.

Fed up

Fed upasked

Sorento BL (2003-2009)

I have a 2008 kia sorento diesel 2.5 turbo. I have had it since August last year. I have a problem with it since i got item i go to start it and it doesn't turn over. You pull the key and and then go to start it and it goes. So far its had a new immobilizer put in, a new diesel pump and a new celonoid valve put in. Its still has the problem. Has anybody had a problem like this???car dealership have nio idea whats happening. I think it could be computer or starter motor. Other than that i love my car

7 answers
Noel 54
Noel 54

Had same problem given same answer from kea dealer didnt replace any parts but when refulling tank put jet cleaning agent in with fuel haven't had any worries since .Also when turning key on wait till car symbol comes on dashboard before starting all the best I've had my vehicle since 2013

Fed up
Fed up

I rang the old owner whos had it since new and said if the key light doesn't appear it wont start and too pull the key out and it wil start. Its only happened once since. I will get to the bottom of it lol

JAMS
JAMS

Had the same problem with 2009 EX BL 2.5 DIESEL.(The engine turned over but did not start)Something to do with the key and the and the immobiliser/sender.
Took it back to the Kia dealer in Osborne Park ,Perth,WA 3 times about18 months ago, each time they replaced transponders ,sensors etc, etc.
Eventually they found the fault and I haven't had a problem since. Ring them.

Reggie_Downunder

Reggie_Downunderasked

Sorento UM (2015-2020)

Hi my knowledge with Diesel engines is very limited would anyone know if the 2016 Kia Sorento 2.2 Diesel engine has a timing belt or timing chain or does it not have one because it's a Diesel engine? Just would like to know as I just bought one and love it. I just don't want to make the same mistake I did many years ago with my car which was not Diesel??

3 answers
Emms
Emms

I don't know answer to this question, you might have to call KIA for an answer

Reggie_Downunder
Reggie_Downunder

@ Emms. Thanks for your response. I'm very happy with the Kia Sorento....Great Family Car!, However To my disappointment I have asked people at the service/parts desk and the response I've gotten (Twice) Is......Please wait a minute and I'll ask the mechanic...and both instances when the person returns.....The answer is our head mechanic hasn't had to changed a timing belt or chain on the Sorento so he's not sure. Hopefully when you come in for the next service we will have an answer for you.

I think because dealership service centres are combined with makes of cars such Kia, Ford, Honda & Subaru and fall under the same service centre they have mechanics that are 'Jack of all trades and experts of none'!.

Grazier
Grazier

It has a chain that should last the life of the engine.

Kevbigy

Kevbigyasked

Sorento UM (2015-2020)

I would like to mount a led light bar to my um platinum sorento 2015. I am told that because of the smart (radar) cruise control and front parking sensors this is not possible. Any one achived this successfully? I am not interested in roof mounting.

2 answers

Mount it from the underside not the topside - always best to ask an auto electrician to be sure

Ariel C
Ariel C

Yeah the smart sensor is located on the left side of the smooth black piano finish area. If you have one that's small and doesn't cover that. It's worth giving it a try. Worse case is you just take it off if the smart cruise radar isn't working. Otherwise roof is the best area. You could also experiment on mounting it higher or lower to see if it interferes. I'll have a look at that area next time I open up the bumper. It's relatively easy to take out the whole bumper to do install work like this. Do let us know if it works please. I have a 27" light bar but yet to attempt It as mounting location is a little tight in that area.

chami

chamiasked

Sorento BL (2003-2009)

Jeep stop while driving & suddenly starts. Any ideas?

1 answer

Did you wave to the Jeep as you passed by in your Sorento ?.

ironmandreamer

ironmandreamerasked

Sorento XM (2009-2014)

Have any drivers of a 2014 Sorento with leather seats found the foam is breaking down and as a result there are large creases in the leather? For a $42000 vehicle I believe the seats should last way beyond 25000km.

It should be noted wear signs were evident at the first intermediate service at 7500km but KIA brushed me off.

3 answers

A long time problem for Kia. They make a great car however, the leather and foam quality is less than adequate.

davew
davew

Our 6 year old XM front leather seats have collapsed side bolsters on the door side of the seat base. Were like that when we bought it second hand. Leather is hard and crappy quality but at least it hasn't cracked or split ... yet. In your case I would be hassling Kia Australia directly over that one. I stepped out of a 2010 X Trail with lovely leather pews in great condition after 120000ks. I would have thought Kia had it sorted by now.

Kia/Hyundai are as likely to resolve the Asian leather/plastic crisis as they are in resolving the demilitarised zone between north and south.

mattw1992

mattw1992asked

Sorento XM (2009-2014)

having an issue with the bluetooth.
My wife and i share the car and have both our phones setup but it wont automatically connect to whoever is driving the car.
ie.
Thursday I drive the car and it is connected to my bluetooth.
Friday: Wife drives car and it wont automatically connect to her phone and will come up saying it cant find my phone.

is this normal? because its ridiculously stupid.

1 answer
Product Review
Product Review

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Rudolph

Rudolphasked

Sorento BL (2003-2009)

The 4WD Coupling on my KIA 2010 Sorento needs to be replacing, this is an electronic compent that should not be subject to mechanical wear and tear process. However because the 4WD coupling is part of the Clutch Assembly, I have been quoted over $4,000
to supply and fit a new one. Has any body else experienced this problem and does any body know the cause(s) the 4WD Coupling failing?

5 answers
Geoff D
Geoff D

I don't know I have a 2015 kia

Rudolph
Rudolph

Many thanks Geoff D, for taking the trouble to respond my question.

Bob The Blender
Bob The Blender

Do you mean the transfer case needs replacing or the 4wd on the fly controller or both ?.

Tracey.M

Tracey.Masked

Sorento

Purchased our 2014 Sorento last year have travelled 37,000 kms, last serviced at the end of last year. Went on holiday for 3 weeks and noticed a noise on turning. Followed this up when we got back and the service centre could not find a problem. Took it back 2 weeks later and the CV joint needs replacing. Rubber boot protecting it is damaged -Grease has escaped and dirt etc. has got in. Service centre told Kia the rubber boot was damaged by a stone, now Kia are telling us they won't fix it because as boot not covered by warranty. Cost is over $1600, also not covered by insurance. Others say it should be covered by warranty. Who do we talk to and find out our rights? Kia say their hands are tied because of what the service manager has told them, service manager say it is Kia refusing. Advice so far includes hassle Kia -they might come to the party. A possible solution that may last 30,000 kms or so but I am concerned that will void other aspects of the warranty.

4 answers
PT18
PT18

Yes, certainly raise it with Kia directly. If it was caused by a stone, why did the Service centre not find a problem when they had a first look? If you are not satisfied with outcome, probably raise with Consumer Affairs/Fair Trading. Not a great quality build for an AWD which are expected to be driven off-road and hit by lots of stones!

Geoff D
Geoff D

Write to Paul Glover he's a journo that has a motoring column in Sydney and Melbourne he seems to get action from car companies one person doesn't get much response but an article in a newspaper dedicated to motoring news has a fair impact

Bob The Blender
Bob The Blender

CV boots, tyres, brake pads etc. are always excluded under warranty, plus any further damage these items cause but______
The only way to solve this matter is to have a second and third opinion.
As you are in Mildura (and probably purchased there), why not visit the Kia dealer in Swan Hill and don't mention the previous Kia visit.
If they come back with the same opinion, your chances are looking slim, but don't feel defeated.
Finally, have an RACV independent inspection done on the whole car - they may pick up other things that need attention under warranty too.
If the RACV inspection is in your favour, you now have some real bargaining power with any Kia service centre, Kia Australia and VCAT for that matter.

Ren

Renasked

Sorento UM (2015-2020)

What drive away price are people paying for the Kia Sorento 2015 model?

3 answers
Ren
Ren

Anyone?

Josh
Josh

We bought the SLI Diesel for $49K, but have heard people haggle for less. Platinum's have been sold for around $55-$56K with a few extras. Good negotiators can do well at KIA.

Josh4571
Josh4571

We just went through a broker and negotiated on a brand new 2017 Sorento GT-line for $55950 drive away.

Harry

Harryasked

Sorento UM (2015-2020)

Hi Thank you for reading this, we are about to purchase a Kia Sorento platinum in the platinum graphite colour and I am wondering if you have the two tone interior because I was wondering how dirty it gets and is the air conditioning good on hot days? Just wondering how the engine is performing also Thank you Enjoy

2 answers
davew
davew

We have the 2011 Platinum with the dark charcoal leather so can't answer your first Q. Our vehicle air con struggles if the vehicle has been sitting in the sun. It gets quite hot inside even though the exterior colour is silver and it has factory tinted windows. particularly if the front seats have been in the sun, and noticeably more so than our last vehicle, a Nissan X Trail with similar specs. We try and make sure we use a sun shade when parked. The dual climate system works well on a longer run but i can,t answer for the 3rd row as we havn't used it back there. I had it re-gassed recently which helped slightly. The engine is operating well and has plenty of grunt despite age, although I haven't run it on a dyno to check specs against factory. Oil usage has been insignificant between changes. It does have a rough spot / vibration at low revs below 1300rpm but is otherwise typical diesel and works well with the 6 speed auto. The fuel economy is excellent for the size and performance.
All the best with your purchase.

Lesley Sullivan
Lesley Sullivan

We have the 2015 Kia Sorento Platinum in sunset red. We have the two tone upholstery - no probs. Air con is very very efficient. Love the heated and cooler seats. Read my earlier post on product review re e gone missing.
Lesley

Michelle

Michelleasked

Sorento XM (2009-2014)

How does your 2011 xm-my11 Kia Sorento tow? I have a 1700 van plus 2 adults a 3 adult teenagers would this car do this ok without killing the motor. Looking at going across to Perth from Sydney.

1 answer
joep7
joep7

To be honest I never towed with it but I believe it's rated to pull 2T capacity. Just bear in mind that the 3.5 V6 is only front wheel drive so that might have
some bearing on how well it tows...As much as I love the V6's silky smooth powerful motor, I'm guessing the 2.2 Diesel AWD is a better option for towing...due to AWD?
My car is the MY 12...not sure how different from the MY11.
Good luck.
Joe

Mars_from_oz

Mars_from_ozasked

Sorento XM (2009-2014)

Interested in other peoples experience with towing a caravan with the Sorento Diesel. I have a 2014 build model purchased in mid 2015 as a run-out model. Done 15,000 klms and very happy with the car but have not done any towing as yet.

1 answer
davew
davew

Sorry Mars, haven't towed anything bigger than a box trailer but did spy these 2 reviews. Cheers.
http://www.motoring.com.au/reviews/2014/medium-4x4/kia/sorento/kia-sorento-2014-tow-test-45077
http://www.caravancampingsales.com.au/editorial/advice/2013/tow-test-kia-sorento-si-4wd-36606

Lesley Sullivan

Lesley Sullivanasked

Sorento

Purchased the 2015 Kia Sorento Platinum Diesel in June 2015. Since new we have encountered the following problem that the dealership can't find a solution to as yet.

The engine at approx 60kph and 80kph misfires/shunts/surges. It happens when you ease your foot off the accelerator and then gently increase the speed. It happens often when driving but is more prevalent when the engine is cold e.g. after sitting in the garage all night and then go out in the morning.

We initially thought it was the engine then changed our minds that it was the transmission. However, it happened again when my husband drove the car in manual when it was in 5th gear.

Has anybody else encountered this problem? If so would love to hear from you.

19 answers
Ronel
Ronel

Hi Lesley,

Very strange, we have exactly the same issue. Same scenario. It happens one or twice a day so we thought that we would leave it till the 15000km service (we are now at 7500km).

I personally thought that it could be a fuel flow issue since it happens at very low engine load/fuel flow rate. Transmission would be my second guess.

I would like to stay in contact in case either of us get a fix. My email address is aallttuussvirus@gmail.com.au

Best regards,
Ronel

Lesley Sullivan
Lesley Sullivan

Hi Ronel
Thanks so much for taking to the time to reply. We thought it was the transmission until it happened when my husband was driving it in manual - 5th gear. Thanks also for your e-mail address. I will e-mail you.

Sagar Rajpura
Sagar Rajpura

Hi Lesley,

Yes felt the same issue in the same manner you described. I had my 3000 kms check-up on Saturday and informed them about this. They took it for a test drive and found nothing but the service manager said they have re-programmed the engine an all. But I do feel the issue is still there.
I am in Sydney and would be great to keep in touch, just in case if/when things might get worse.

My email is
Sagrihomebiz@gmail.com

smit010

smit010asked

Sorento

I have been looking at buying Kia Sorento Platinum 2014. Family and friends advise against this and say if I want to spend close to $50k, why don't I go for more reliable options like the toyota kluger. I think that you don't get many features in the well known brands as you do in the sorento. I am really in a dilemma. Does kia really still have reliability issues? Build quality of the sorento seemed fine to me. In fact dare I say it felt superior to its sister company's Santa Fe.

4 answers
BM
BM

We had no issues in the 4 years we had ours and would probably still have it if my sons legs werent getting so long and needed more leg-room for him in the back seat. As for build quality, it's my opinion that the Koreans now match and probabaly even have passed some of the Japanese in quality and technology. Look at the tired old diesel motors Mitsubishi are still using in the Challenger and Pajero! Even our Prado diesel engine is inferior to the Sorentos if you compare the specs. Don't get me started on why they dont do a diesel option for the Kluger either.
Even the bottom spec'd Sorento gets a lot of bells and whistles compared to the rest so I would have no hesitation in looking at a Sorento if it suited my needs again. You have two options, wait til Jan to look at the new model coming out ( it looks impressive) or get a great deal now on the current one that the salesmen will be keen to move out the door asap with the new year and the new ones around the corner. Bargain hard!

Pyropeter
Pyropeter

My platinum Sorento started off fine then all the issues started. I laugh when I see/hear the 7 year warranty. In my experience they will look for any reason NOT to correct the issue. My GPS/Computer played up from day 1. it took over 18th months a very supportive and assertive service manager to get it replaced. Front tail shaft issues, seal in sun roof. Roof took over 12 months and the same old story a parts supply issue. The latest is a crumbling seat. You heard right the foam is actually crumbling and falling onto the floor ( to be clean up each week by vacuum) but hey that's normal wear and tear, and of course not using the seat correctly.!! WT&^@ The bells and whistles are fine when they all work but soon as you have any trouble watch then run for cover when you mention warranty claim !

smit010
smit010

Thank you for sharing your experience. This is my dilemma exemplified! One positive review and one negative. I just hope there are no serious issues involving the engine/drive train which it shares with hyundai. Kia seemed to rank 5 in a US warranty claim survey with 17% of owners making a warranty claim (whether small or big). This is behind toyota at 11%. So still very commendable. Maybe my fears are unfounded.

Tom Fullery

Tom Fulleryasked

Sorento

Hi this is a question for Scorpio MB - you mentioned the additional 3 years warranty and capped price serivcing. I haven;t come across that before. Can you tell me whether this is something that comes from Kia or is unique to your particular dealer?

1 answer
Susan Sharpe
Susan Sharpe

Nothing in my review was said about capped servicing or extra warranty

Tom Fullery

Tom Fulleryasked

Sorento

One of the reviewers mentioned a three year extension to the five year warranty. Does anyone know more about this please?

1 answer
Grazier
Grazier

An eight year warranty sounds to good to be true. I have not been advised of this or offered one. My vehicle continues to operate well, only real gripe is that the speedometer needle is hard to see. If I turn the display brightness up the numbers become too bright and distracting for night driving.
grazier

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