Not built to last.
Unfortuneatly I bought a King Cloud III in 2017, for around $5500.00 Since then, the couches have had several issues and have need 4 callouts to fix with issues still persisting. King customer service is lack lustre at best and issues can take months to resolve. These don't last, save your money until they can improve the quality of their products. @King happy to accept a refund or replacement on the couches if you can fix the issue.
Purchased in December 2017 for $5,500.00.
Quality poor and Customer Service not existent
Purchased King Cloud III sofa late October 2020. The electrics broke down in December and we are still waiting to have this repaired 3 months later. Absolute silence from King Customer Service and Management despite our repeated attempts and calls for help. The sofa is not of the quality expected at that price range either. If you ever consider buying into the 'wonderful' service and 25 year warranty, think twice before purchasing - it has been terrible and distressing experience for us.
Purchased in October 2020 at King Living QLD, Gold Coast.
Don’t get what you pay for
We bought King cloud 3 less than 12 months ago. We loved it in showroom and disappointed when we received it 6 months after order. Disappointed from go to woe from installation, to follow up service and to continually having issues with electric reclining mechanisms. Do not recommend this product to anyone you are better off at Amart !
Purchased in June 2020.
Should have gone to Amart
We bought the king cloud III late last year and have been nothing but disappointed. For a lounge that cost so much you'd really expect a higher quality. The centre console, nor the side tables don't sit flat, they bragged about their charging tables that can barely charge my phone overnight.... The stitching is nowhere near even, the memory positions just stop working (no loss of power required), the head rest gets stuck upright consistently on recline, the foot rest gets caught on non existent obstructions, yes we have carpet but the lounge was professionally installed. It has taken forever to get a response from king. For a premium store and product the whole experience has been absolutely horrendous.
Purchased in October 2020 at King Living NSW, Castle Hill for $12,000.00.
Big on style - Short on substance
The couch is designed for very short people. The recliner has no extension on the foot rest which results in it only providing support to the top half your lower leg. This results in your feet dangling with no support which quickly becomes uncomfortable. We had to place another foot stool at the end of the recliner which given the high price is not acceptable. While the lounge looks and feels great it is not practical or comfortable.
Cloud = hell
Do NOT buy this couch .
Our couch is 1 year old ;the upholstery has just collapsed , the seat , back and leg rest are now like a wrinkled prune . It is uncomfortable and ergonomically badly designed .
The basic structure is inferior, the electrics are difficult to access , are jerky, chunky and other buyers have had disaster experiences with their purchases- repeatedly breaking down and not so great responses by King Living.
The leather is reasonable but the upholstery is a disaster , feels like a 10 year old purchase from a cheap second hand o...
Purchased in September 2019 for $11,000.00.
lovely sofa but the recliner breaks constantly
I'm so sorry I purchased the king cloud, I thought I was buying a premium product.
The recline mechanism is like something from a two dollar shop, they should change their name to fantastic furniture if they continue to sell crap like this
Purchased in December 2018.
The Worst Quality - Major Mechanical Failures - King Cloud 11
Firstly we purchased just over a year ago 2018.....the King Cloud single leather reclining armchair, the jasper new style sofa (with wooden side shelves and charging table) coffee table, large ottoman and a king size bed.
All of these were astronomically expensive and theres not 1 piece we think is worth the price tag, in fact the quality of everything is so inferior, we now regret not having a more thorough look at what is out there in the market, I was too consumed with their 50% tv advertising and am so regretting these purchases! I think...Freedom furniture is superior, probably half the price, Early Settler also has beautiful styles and quality, now I realise there is so much better out there.... so this review is for those thinking of purchasing from King Living, look around.... they look the part, but certainly do not stand the test of time! 1) Our king cloud leather reclining armchair, has had 3 major mechanical failures, approximately 4 months apart, the headrest just stops! We have had the technician out 3 times(twice organised by king living customer service, who were rude to deal with and once by the technician himself, as I had called his no. by mistake and he just came immediately) The same technician did a major overhaul each time. I complained to King asking for a refund, due to a MAJOR faulty product and had I known that this armchair was faulty, I would never have purchased, but they declined, so hence why Im doing this review in hope that you do not make the same purchase blunder as I did! In fact I would compare the quality/comfort of there products to Amart Furniture Australia. King products look the part, but sadly decline in quality and comfort. Even when you look at King Living products for sale second hand, for their age they look appalling! This chair was bought for my husband who is 6 ft 3 and he could never get comfortable in it, he was too tall for it. Anything mechanical I would not touch! 2) He no longer uses the recliner and is now sitting on the jasper sofa on the chaise part and in just over a month, the area where he has been sitting has sagged so badly, you cannot even bash it back into shape, the filling just seems so inferior, I can literally lift the fabric up from the sofa its so loose..... now when we went into King which was quite often, not once did we see any sagging on the sofas on the floor, which is one thing that annoys the hell out of me and again I would never have purchased had I seen this. Also,
Purchased in June 2018.
We live in Tasmania and purchased our King Cloud in Sydney in 2015. We were assured when we purchased the lounge that a technician would be available in Tasmania to respond to any required repairs.
The electronics in the lounge have malfunctioned twice since we have purchased it. We have been waiting since early September for a technician to repair the side of the lounge that is electrically non functioning.
We were informed that a technician only visits Tasmania once a month but we have still not had the lounge repaired.
Purchased in April 2015.
Major disappointment. Sub-standard to say the least.
We received delivery of our 2 x 2.5 seater King Could III lounges late 2018. This was bought as a show piece for the main living room and was only to be used when we have guests as we have a secondary family room. We had bought a fabric lounge from King for our family room which is used daily that we are very happy with. We were so excited about the King Cloud III. This lounge was sold to us as the Rolls Royce of all lounges. We were told the true touch leather is the same leather that is used in Mercedes Benz and Audi vehicles. A huge s...elling point. Based on the all information provided to us when we purchased the lounge and the price tag, we were expecting a very high quality lounge. I cannot emphasis how disappointed we are with the King Cloud III. I am left to believe there is no quality control what-so-ever. Problems starting appearing within the first 2 months and have not stopped since. Sub-standard for a lounge which has been barely sat on. Initially we thought all the chrome parts were tarnished and corroding. A tech man came out fairly quickly and thankfully it turned out that is was glue that was never wiped off properly. He also checked the lounges as they were not aligning next to each other properly. He told us that the cushions need to be fluffed up from time to time. A couple of months further down the track, it turns out that is not the case. Both seats got stuck in the reclined position. A tech man came out again and checked them. He said the lounges were not aligning next to each other as the guys who installed them didn't do it properly and that the tracks had buckled. He managed to get them back into their normal position and advised he needed to order new parts which would take up to 8 weeks to come in. We waited nearly 12 weeks before ringing King as we didn't want to sound like we were over the top customers. We finally called King for update only to find out that they did not know about the parts to be ordered and they had the status as all fixed in their system. For 3 months plus, we have not allowed anyone to sit on the lounges in fear of doing any damage to them. Another tech is due to come out soon to finally replace all necessary parts. In the meantime, we have discovered the leather is delaminating in various places. How can this be!!! This lounge is 8 mths old and hardly been used as it has been waiting for repairs more often than not. The leather is suppose to be the same top quality leather as used in Mercedes and Audi's. I cannot imagine this happening to those cars and most cars are in sunlight all day. From reading other reviews, I can see distinct similarity of faults with this lounge. It is not good enough for an allegedly high quality expensive lounge and a high profile company. I have never in my life written a bad review regardless of some bad experiences with products along the way, but the King Cloud III experience has seriously left me no other option. I do believe in fairness, and as such, I cannot fault the design and comfort of the lounge. Nor can I complain about other pieces of furniture we bought from King. I also, cannot complain about the customer service as the staff have dealt with all the issues quickly. The problem is, this lounge should not have these issues and especially this early in the piece. There were other errors made but they did not impact on the quality. Just the wrong item delivered which I understand can happen. I may as well bought a budget lounge from a budget place. What can go wrong, has gone wrong. Think twice before you buy.
Purchased in November 2018 at King Living for $14,000.00.
$10,000 recliner sofa that doesn't recline!
When we bought the 3-seater King Cloud sofa in Brisbane around 4 years ago, we were all incredibly excited. It was the most expensive sofa we bought and we were given such high expectations by the sales person. The leather started de-laminating on one of the seats after two years. To be fair they replaced the sofa seat pad promptly. However, the other two seats are now also de-laminating. The worst problem however is that the recliner wiring has completely failed and two of the three recliners no longer work. The wiring is poorly designed...and of a cheap quality. Only one of the 3 seats actually works now. One seat is stuck with the backrest permanently down while the other are up. Most of the cost presumably went into the recliner mechanism. Basically we have paid Rolls Royce prices for a Hyundai (except without the unlimited warranty and servicing)! Whilst the marketing is all about the Australian design, it is basically just an unreliable China-made product with a made in Australia price-tag. I have written to King Living to repair the wiring. The electrics only have a 12 month warranty so I hope iot does not cost a fortune to repair.
Questions & Answers
We purchased our King Cloud 3 in 2016. We want to move the lounge to another room and do not know how to dismantle it. Can you advise please.
Thank you for your enquiry. Yes the King Cloud lll is module based and can be dismantled, see link below -
If you require further assistance, please let us know firstname.lastname@example.org.
Why King needs to ask the complainant to email to them for their further action? Believe King should have records of their complaints too.
We are sorry to hear about the issues you have experienced and we do apologise, and if you require further assistance, please let us know email@example.com.
My query is clearly described. Why can't you just reply here instead of giving me such formal answer?
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