Good after sales service to resolve my issues
This began as a negative review as I wasn't happy with the padding in the seats of my sofa and chair. But before posting the review a popup invited me to give King Living the opportunity to mediate and see if they could resolve my issues. I thought this was only fair and so I agreed to that process and I am mostly happy with the results. I do still have one reservation though about this particular product.
I bought a King Cloud III 2.5 seater and separate armchair in premium leather. Within a few days of sitting in my preferred seat I co...uld feel the mechanism under the seat padding starting to poke into me (not piercing the leather, just that I could feel the hard bits underneath the seats). As others have said, it's nowhere near as comfortable as I remember the showroom model being - that really was like sitting and reclining on a cloud. There were also some issues with the mechanism being clunky. I am very happy with the quality of the leather and stitching, and the attached side tables. After submitting the review for mediation by King they contacted me and sent out an upholsterer to take a look at the seat padding issues. They then made new thicker foam inserts for the seats and returned to fit them into the sofa. The new seat padding is much more firm than the original thinner padding, which was softer. I can no longer feel the mechanism under the seats - so that issue is resolved. The new firmness does give me confidence that the furniture will last a long time, but it's not really "cloud like." I think they've done everything they could to resolve the issue caused by the thin seat padding, at no cost to me. My one remaining reservation is that I find the design of the seating is actually not that comfortable for long periods of time, e.g. when watching TV. I find myself getting restless, not able to find a comfy position for very long and I usually end up bringing the seat back up to the upright position. And even that's not great for me as the seats are very deep and my legs are not very long so I need cushions behind me to get my feet to the floor when sitting upright. I think it would be better if the reclining action allowed your legs to stretch out flat instead of being raised up at the knee. For that reason, I wish I had bought a stationary chaise instead of the moving sofa. I feel that would be more comfortable than the odd angle when the sofa is fully reclined. I can't fault the quality of the leather and workmanship (once the seat padding issue was sorted), nor their efforts to fix my issues. But I think I made the wrong choice for my own comfort. However, I would buy from them again as the quality does live up to the image.
We love the couch, its leather, colour and comfort.
Very comfortable and the tilt mechanism adjusts well to our individual needs. Laurel colour is beautiful and matched the sop swathe. Works well with our bamboo floors. Sometimes the two sections come unhitched and we reattach them. The memory settings don't always work.
Loving the King Cloud III in Fabric
So far so good . We were extremely happy with the customer service and also really happy so far with the quality of the King Cloud. It’s so very comfortable to sit on and recline. It’s the most expensive lounge we have purchased. I do believe it is overpriced especially after ordering knowing it comes from China was a disappointment. Seeing all the negative reviews is a bit concerning especially because we hope to get a jasper in the near future.. However we really cannot complain at this stage. It’s been about 7 months that we have had it and ...everyone that has sat on it absolutely loves how comfortable it ..Initially wanted leather but the price was just too much but surprisingly love the fabric. Castle Hill was where we purchased it and their service was great.
Questions & Answers
We purchased our King Cloud 3 in 2016. We want to move the lounge to another room and do not know how to dismantle it. Can you advise please.
Why King needs to ask the complainant to email to them for their further action? Believe King should have records of their complaints too.
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