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Unforgivable delay, unreliable and dishonest
It’s a Covid year! We are having a staycation and with that in mind decided to buy an outdoor lounge. The longe was ordered 3 months ago, was due to arrive on the 12th December and was delayed till 11th January. We ordered well in advance to make sure it arrived before Christmas and 2 weeks before the arrival we find out it’s 1 month late, so we’re not going to enjoy it over the Christmas break which is why we bought the lounge to start with. It’s disgusting disappointing and dishonest in my view. They offer 5% discount for our trouble. King fu...rniture is not transparent unreliable and dishonest in my view. The Covid excuse won’t stick either, your delivery times are very generous and if time was tricky we should have been told at time of purchase so we could make an informed decision and choose to buy else where. King Furniture you totally suck! Never ever again. There are plenty of good furniture suppliers out there. LOOK ELSEWHERE. BTW product review is terrible because we don’t have a product to review only a substandard experience.
Great delivery and assembly by Sam and Karl
Awesome service from Sam and Karl. Punctual, polite and careful. They took care in assembling the furniture and showed & explained everything.
Sam and Karl were great in delivering and setting up our bed. Very professional and friendly. Thanks Guys for great service.
Sam and Karl did an amazing job. On time great set up of out newbed and ultra friendly and professional.
Sam and Karl were friendly, helpful and super efficient in assembling our King Living furniture and removing the waste! Really happy with their service.
Friendly and helpful
Sam & Karl were friendly, helpful with the delivery of the sofa to our storage shed. Looking forward to them coming back to assist with the assemble when we move the sofa to the house.
Awesome delivery crew
Just had our new lounges delivered by Sam and Karl. 2 very pleasant and courteous guys. Did a great job of installing and explaining everything and cleaned up and took away all the packaging. Many thanks for a great job guys.
Delivered and installed furniture on a very warm day
Wezz and Dennis did an excellent job in delivering my buffet, day bed and sideboard. Overall very good customer experience.
Thank you Sam & Karl for a great customer service!
We just had our King Living Lounge delivered this morning by Sam & Karl, who did such a great job. They were spot on, really polite and professional. They took all the delivery inside with great care and professionally installed it.
Very happy with their service, thank you again.
Great delivery team
I big shout out to Sam and Karl who delivered my lounge this morning. They were professional, courteous and cleaned up after. Well done boys
One Stop Quality Shop
I placed an order at The Northmead Branch for a Sofabed with a specific fabric to match the existing chairs. The delivery took place last Saturday morning. I received a text two days prior to the delivery and Jimmy on the day phoned to say they have left the warehouse and that I was the 3rd delivery. Jimmy contatced 30 minutes before they arrived. On arrival they unpacked the sofa and assembled it and then gave me a run down on the features and operation. From the initial visit to the Northmead King Living Branch to the delivery, the staff have been most helpful and know their products. Thank you again. Kind Regards Mal
Professional, polite, efficient.
Sam and Karl were great delivering our couch. They got it up to level 17 and assembled perfectly. They even trouble shooted when our loading dock was no immediately available. Easy to contact.
Great pickup team (Wezz & Dennis) from King Living - Recovering 20yr old Delta set.
Looked to replace our 20yr old Delta set in a games room. Kind suggested as it was still in good condition we could save a bucket and simply recover. Fee included pick up and return. Today Wezz and Dennis picked up. Really nice guys, nothing too much trouble. Great service King, Wezz and Dennis
Super smooth delivery
Wezz and Dennis were professional, polite and efficient.
Product delivered and assembled without a hitch.
They are a great asset to your company.
Sam & Karl were a delight!
Sam & Karl are super helpful and friendly. Delivered and assembled my lounge professionally, and kept the place nice and clean, they also explained how the storage and different components work patiently.
Sam & Karl were exceptional - a great example of professionalism in delivery services - ensuring the continuing quality of the King Living brand - communicated well with me pre - arrival, were extremely courteous and professional - and made receiving my goods (dining chairs) a pleasure.
Excellent delivery service
Sam and Karl provided an excellent delivery service - they were professional, on time and friendly - would definitely recommend them in the future.
Delivery of King lounge
Ordering and processing the order was seamless. Staff were excellent.
Delivery was excellent
Sam and Karl were outstanding. Clean, efficient, fast and friendly.
The best experience in delivery service I ever had.
Exceptional delivery service from Sam & Karl (not King Living)
Sam & Karl were on time, friendly and super efficient in delivering and assembling our 5 lounge pieces. These two were considerate of our home and took off their shoes, left everything neat and took all the rubbish with them. Sam & Karl were only positive experience to do with King Living!
King Living demonstrated no sense of customer service or value. Delivery was 4 weeks late on top of a 16 week wait, with no offer of interim furniture, discount or partial refund, where a lot of other furniture companies were for the inconvenience. Also to find out 3 weeks into our 4 week extra wait that they'd been lying about delivery times all along with a container still to arrive. Will never buy from King again.
Efficient and friendly
Sam and Karl communicated well about time of delivery, and were careful and efficient in their delivery of a loan couch.
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