King Living Delivery Service
Part of King Living 4.6 

King Living Delivery Service

 Verifiedkingliving.com.au
King Living Delivery Service
4.7

1,450 reviews

PositivevsNegative
93% · 1,342102 · 7%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Appearance As advertised · Not as advertised
Product Quality
4.7
Customer Service
1.0

Reviews

1,450 reviews
Sana
SanaGreater Melbourne (Metropolitan), VIC9 posts
  Delivery Service

Perfect 10 star delivery

My delivery of my new Kings Sofa went incredibly well thanks to Rehan who reassured me that everything will be done well and true to his word it was delivered through a small passageway and stairs without a hiccup and assembled nicely. He was friendly with a professional and he knew exactly what he was doing. Thank you Rehan Show details
Ana
Ana2 posts
  Delivery Service

Delay delay delay, shop elsewhere!

Stay away! We made a purchase before Christmas and the order has been delayed 5 times with a new ETA of May 2024. A 6 month wait for a simple lounge setting with no special orders or changes. Customer service is poor, I’ve spoken to them many times on the phone each of them saying the delays are unexpected and beyond their control and that there should not be any further delays. Show details
King Living
King Living   DM   
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Andja
AndjaGreater Melbourne (Metropolitan), VIC
  Delivery Service

Delivery

Dylan was professional and kind and very helpful most importantly he was on time. Great customer service Show reply
David Harrison
David Harrison
  Delivery Service

10/10

Great technician, very knowledgable. Made the experience nice and easy. Show details ·  1
Michelle M
Michelle M5 posts
  Delivery Service

Delivery of King Bed

Polite, punctual, professional. Went above and beyond - placed the mattress on the bed once it was built. All rubbish cleared - Thank you Puna and Lipa Show details ·  1
jodie w.
jodie w.2 posts
  Delivery Service

Delays and more delays

Ordered a couch, told me 8 weeks for making and delivery, then as the 8 weeks came closer, emailed running behind, add another 2 weeks, a few days out from the 2 weeks. Another email, 10 more days delays! Constant delays and lies! Will not buy from them again Show details
King Living
King Living   DM   
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Anne Wolfers
Anne WolfersIllawarra, NSW3 posts
  Delivery Service
Amy
AmyGreater Melbourne (Inner), VIC2 posts
  Delivery Service

Expect to wait months!

I had read delivery times weren't great before purchasing from King Living. What I did not expect was for it to take 3 months for out couch to be delivered (missing a piece) and another 2 months and waiting for the missing piece.) Show details
Product Quality
King Living
King Living   DM   
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Not happy
Not happyPerth, WA2 posts
  Delivery Service
King Living
King Living   DM   
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Lisa
LisaSydney, NSW5 posts
  Delivery Service

Disappointing product and service

Ordered a sideboard , delivered 4 times damaged !!!
Each time I received the usual text - apologies a customer service consultant will contact you shortly . On every occasion I had to follow up. Trying to also speak to a manager is difficult- always not available or they will call us back - still waiting …… Show details
King Living
King Living   DM   
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Greg
GregPerth, WA3 posts
  Verified Delivery Service
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King Living
King Living   DM   
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Rachel
Rachel2 posts
  Verified Delivery Service

Still not received my bed after being promised

After trying to cancel my order as I hadn’t received my bed after five months I was advised if I made payment I would receive my bed Thursday.
Final payment made, and guess what I receive another text, that they have moved the delivery date again. I am so annoyed, not even a phone call and since I have been getting text messages monthly pushing the delivery date back I feel very disappointed. I have taken a day off work and I still really don’t know when I’m getting my bed. The customer service is nonexistent and I am so disappointed with this company. Show details
King Living
King Living   DM   
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G Belle
G BelleSydney, NSW15 posts
  Delivery Service
King Living
King Living   DM   
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Sue
Sue
  Verified Delivery Service

False promises.. delivery delayed 4 times now and still waiting!

We purchased a sofa in late October '23 with the salesperson saying he booked us in for a mid-December pre-Christmas delivery.
In November, we received a generic email saying it will be delayed by 1 week.
Mid-December we still had not received a delivery date so we followed up - was given an expected delivery date of 29.12.23.
Just one day later, we received a generic email saying it will be delayed till 12.1.24.
Now, on the week it's meant to be delivered, we received a generic email AGAIN saying it will be delayed till 2.2.24.

For a premium product, continuous delays with nothing but generic emails citing "unforeseen circumstances" is simply unacceptable. You need to do better.

King Living
King Living   DM   
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Neaf Z
Neaf ZSydney, NSW6 posts
  Delivery Service

Worst Customer Service

Worst Service Ever. We bought 3 lounge suites and dining chairs. Delivery has been a nightmare. Delayed since October, 2023 and put back every week thereafter. Our lounges are coming a week apartment even when we tried to request 1 delivery. They don't answer the phone or address your concerns at all - even in the showroom. We have 2 damaged dining chairs and they won't reply to our email and photos of damaged fabric. Disgusting service. How a retailed can exist with pathetic customer service is beyond me. We will never buy from or recommend King again. They don't deserve 1 Star as their after service after purchase is non existent. Show details
Neaf Z
Neaf Z  
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Questions & Answers

Madeline
Madeline · Delivery Service

Will beds be deli to a bedroom or dumped inside somewhere?

King Living
King Living   DM   

Hi Madeline, Our delivery team can assemble your furniture.

Wellington27
Wellington27  

But you first need to get it.

Details

Compare all King Living listings
CategoryFurniture ShopsFurniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and Sofas
Awards 202120212020 and 20212020 and 2021
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