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Amazing service
The whole process of purchasing our new service was easy and very straightforward. This was helped by the knowledgeable staff who talked us through all our options and details.
In particular, the delivery was seamless. Sam and Karl were incredibly professional, friendly and so helpful in making sure we knew how to modify our sofa on our own once they had left. 10/10!
So happy with our beautiful new sofa!
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Anna
- 2 reviews
2 Men - 1 Couch!
Due to multiple unplanned moves last year I was unable to set up my couch after purchasing it.
However, I organised for it to be put together today after 4 moves (hopefully the last for a while!) Sam and Karl were AMAZING! So helpful and very efficient in putting it all together. They not only helped me set up in the shape I wanted but positioned it until I was happy with its location. Super grateful - Thank you Sam and Karl!
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Delivery
Sam and Karl delivered and installed furniture very impressively
Their attention to detail and careful treatment of the new furniture was reassuring
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GeoffSydney, NSW
Thanks guys
Sam and Karl did a great job. On time and did their best to provide good service. We are very happy!
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Tim and Sharz Brownfoot Sydney, NSW
Fast, efficient and super friendly
Sam and Karl, were fantastic!
They carefully and quickly, delivered and assembled our 7 piece sofa in the arrangement we wanted and removed the boxes and packing.
Highly recommend!
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JEFFREYSydney, NSW
Excellent delivery and assembly service
Sam and Karl from King Living where very professional and excellent. They did everything. It was a challenging delivery up 3 flights of stairs but they handled it with ease. They arrived when they said they would. They were polite and kept me informed on everything they were doing. Highly recommended a nd the best furniture delivery I've ever experienced.
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Colin C.Sydney, NSW
Professional, efficient and friendly.
Sam and Karl were efficient and professional in delivering all our bed and living room furniture. They were friendly and explained the whole assembly process and considerations of how things should be orientated. It made our day so much easier. Definitely recommend them.
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Great team. Delivery was efficient
Sam and Karl were respectful, thorough and efficient. Explain the assembly process and were overall a pleasant experience. Thank you guys.
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Great delivery service
Sam and Karl delivered my lounge today. They were very professional, respectful of my home and took the time to show me how the lounge configurations. Excellent delivery service
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Charlie Sydney, NSW
Excellent delivery & assembly service
Brilliant and professional delivery and assembly service from Sam and Karl today with our new Jasper lounge. They were efficient and courteous and had no problem despite challenges of a city apartment and a three level walk up. Their knowledge of product was obvisiously very good. Thank you
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WstoneSydney, NSW
King delivery service
Sam and Karl delivered our furniture. They arrived early within the delivery window, introduced themselves politely, and promptly delivered our furniture without fuss. I barely knew they were in our house. Thank you to Sam, Karl, and King Living.
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Excellent Service
Sam and Karl delivered and assembled our lounge. They were on time, courteous and efficient (and even removed their shoes at the door!). Very happy.
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JulieSydney, NSW
- 2 reviews
The delivery process
The 2 guys who delivered, Sammy and Mooky were excellent. They advised us as they were approaching, understood the challenge of a 15 Storey building delivery and having to park in a very overcrowded area. They were approachable and professional in the unpacking and setting up of the furniture
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Jasna S.Sydney, NSW
Service Review
Karl went over and above to ensure that I was satisfied with my Oliver Tub Chair even before we discovered that it was not assembled correctly, which he managed to fix. We also found a tear in the cover, he noted it on the delivery report & confirmed the notification to the customer service department via text message only minutes after leaving. It’s obvious that Karl takes pride working for King Living & customer’s to him come first.
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KimNew South Wales
- 2 reviews
- 1 like
- Delivery Service
- Verified customer
Delivery no show
Had delivery booked for today between 12-4. Rang despatch 4:38 to see where it is. Despatch contacted driver and left message for them to call us to advise a rough time. No call back from driver. Reached out to King again thru ‘Chat online’ to be told to contact despatch. Rang them again at 6, person tried contacting driver again no answer said she would look into it tomorrow.. (2nd call to despatch said it wouldn’t be coming now, first call to despatch said they wouldn’t return to dock with item on board) reached out again thru ‘Chat’ to get C...Read more
CO’s email to lodge formal complaint couldn’t help me have passed on my request. Still waiting for delivery to show now 7:50pm. I must say service has dropped off completely we have purchased in Sydney, QLD and now thru Canberra (this our 3rd delivery) wouldn’t recommend given the lack of service/communication . Told despatch under extreme workload in first call but not too much to get you to pay for your order in full only to not give you the courtesy call of saying your delivery isn’t going to happen. Will not be a repeat customer again sorry King you’ve lost us.3 comments
Given when we spoke to dispatch around 5:45-6pm we were told no advice had been rec’d regarding truck issues or delivery issues and the driver could not be contacted we can only assume our order has b... Read more
een lost (this is the final piece of our lounge we have purchased thru yourselves being a total of $9700+) a piece we could have collected ourselves only to be informed it must be delivered and of course delivery fee attached. We were told we would receive a call back from Fatima who took our call (?) first thing this morning to inform us what has happened. We are still waiting.Update 3:00 called despatch given there has been no contact from King furniture since they posted their reply ^ only to be informed by one of their staff our delivery was NEVER on the truck and they d... Read more
on’t know where it is! Given it’s coming from Sydney south not one staff member informed us it never made it on the truck. No call what so ever, have again asked for CCO details as this ‘customer service’ if that’s what you call it is the worst we have experiencedSimilar opinion? Write a review on ProductReview.com.au!
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Rob
- 2 reviews
King delivery guys better than royalty!
Clear communication. Friendly service. Put the sofa together took away the rubbish. What more do you want? Thanks Sammy and Mooki. Top service!
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CherylSydney, NSW
- 2 reviews
Great delivery & Installation
We had our king furniture delivered today (after waiting 5 months) by Sam & Karl. They were meticulous and mindful of furniture, floorboards etc. they placed the furniture exactly where we wanted it and cleaned up the packaging and plastic after so there was no mess. Nothing was too hard for these guys, thank you again Sam & Karl you were exceptional. McMahons Point
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Great Delivery Service !
The communication from Sam & Karl was excellent. They kept me informed of their arrival and were polite, and extremely careful in the delivery of the product; checking for imperfections before leaving with the packaging. A great delivery service
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Sam and Karl were great!
Punctual. King kept me in touch about the delivery time and Sam called to confirm. They were very neat and careful when bringing in the couch. Seamless
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The Easiest delivery!
Amazing service provided by the delivery team, Sam + Karl. Smooth transition from old to new, the products are of highest quality and the delivery only positively added to the experience.
1 comment
Elizabeth R.King Living
Hi Jenny
Thank you for sharing your amazing delivery experience. We are delighted to hear that you appreciate the high quality King products offer, and also that Sam and Karl ensured your delivery was faultless. Thank you for choosing King Living.
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Details
Category | Furniture Shops |
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Type of Furniture Offered | Bedroom, Dining, Mattresses, Outdoor and Sofas |
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Elizabeth R.King Living
Hi Kim
We are sorry to hear about your disappointing experience and your delivery delay yesterday. We have escalated to our Despatch Manager and Senior Managers to look into this further and resolve ASAP.