I have to agree with a lot of the negative feedback regarding delivery windows from this company. Ordered 2 ETO Desk packages on the 7th of January and was assured by the sales person that they would be available around the middle of March. When I checked in March and asked to have the invoice resent I noticed that the ETA for delivery was now April. After checking again ahead of the delivery week that they were on schedule I was told to give the Head Office a call. Then funnily enough the week of delivery comes comes and I'm sent a message to ...call them, and no surprise - told the delivery is now slated for the 20th of May. When we I spoke to them over the phone to question this, especially considering the sales staff assured us that they would originally be available in March, we were dismissed and told that's it's because of what's happening around the world and they can't control it if containers don't arrive, no apology and no offer of a refund or any help whatsoever. I understand that global logistics can be challenging but they obviously knew this was not on schedule and that the ETA's for delivery are completely unrealistic, but we are not told until the last possible moment, and only after having to repeatedly chase them up. Yet given how hard it is for King to actually deliver what they are selling I don't see any attempt to inform customers of these issues, my inbox is constantly bombarded with sales material and they never stop advertising endless sales on TV, obviously for products that they seem to have great difficulty in obtaining and supplying. I think King needs to immediately focus on their supply chain logistics and be more honest with customers about this, as waiting this long for two desks that are essential for our work from home needs is just unacceptable.
- Delivery Service
- Verified customer
MARKETING CAMPAIGN suggestion 'NO LIVING' rather than KING LIVING.
Do not purchase goods unless the items are available in stock in AUSTRALIA.
Logistics for goods are terribly disorganised.
To the sales and despatch team,
Seriously, before your team sells anymore items at your store. Rethink your marketing campaign. Perhaps call your store NO LIVING rather than KING LIVING.
I had a call from your NSW State manager at 12.36 pm informing me of another new story and the arrival date of the reo grande sofa. I’m furious and sad. If it wasn’t custom made I would return the damn item and purchased something off th...e shelves. I’ll be in touch again to re-confirm this new date April 19. Hopefully the whole item, not just the mattress? I'm not paying any more cash until this item is delivered or I can speak to your driver to confirm it's on its way!!!!!
Delta back cushion did not fit on sofa and no idea when it will be repaired and returned after waiting 18 weeks for it to be delivered. iPhone compatible side table did not work and was told by installers that this often happens. Also, not advised when this can be fixed/swapped over.
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Worst delivery team
The actual service from the store was average. It was hard to get served and when we did, the person made mistakes with our order. The team were too busy it seemed. However, we really liked and wanted the bed.
We were told the delivery team would call 30 mins before delivery (they didn't) and we were told they would be covid safe - wearing masks and gloves (they weren't). When they arrived, they ignored our instructions for how to get into our apartment and were seemingly lost and begrudged having to walk up stairs.
When in our apartment (...after banging walls and furniture) they were stuck on how to actually put the bed together. There were instructions I found later, but they instead decided to yell into a phone for 1.5 hours to figure out how to put the bed together. My husband had to provide guidance on how to put the bed together too. Not altogether their fault - training should be provided. When they left, we realised the base of the bed was the wrong colour and a fabric facing had been left off. This was supposed to be done early in the assembly. My husband had to do this himself. We paid for deliver and would have expected better for a $3k bed. We rang the store and sent pics, they didn't care. We are so disappointed with the lack of customer care that we were going to buy a couch - but simply can't face the process of having to endure the lousy delivery and lousy service again. Bed is fine - not great - just fine. Would be better off going somewhere with less pomp about itself for an equally good product and better customer service.
The store in Cheltenham Victoria was superb A gentleman called [name removed] was extremely polite and helpful.
The product range was excellent.
The Quality of the products we bought was varied.
However the delivery service and after sales service is unacceptable.
The first delivery was early March a round glass ding table was delivered and very badly damaged by the delivery guys in their work boots by standing on it whilst assembling it.
The Office table was made inoperable due to one of the guys hammering one of the legs in unsuccessfully and...
Sam and Karl did a good job, they moved and assembled my new sofa carefully and professional, they unboxed the furniture and left no mess behind. They were friendly, polite and courteous .
Sam $ Karl
The two people Sam & Karl who delivered our King Cloud 3 lounge arrived on time and were very good, polite, and friendly, plus they did a good job assembling the lounge and taking away all the packaging.
Lounge Delivery Delay - Customer Service Not Responding
Ordered sofa and was assured of a delivery date early April 20. Due to COVID-19 delivery of the sofa is unknown... We have received generic updates and phone calls stating that the sofa is in Australia but not available for delivery? I kindly asked for a refund (was willing to pay an admin fee) of our deposit in order to purchase an alternative sofa as we had already sold our sofa and was told to "read the fine print". I am not entitled to a refund. I also raised the issue of bio-security measures in place and was specifically advised by the ma...nager that they have "more trust in the Chinese government than Australian govt" when it came to bio security measures in place. I'm yet to receive a response from Customer Service or the manager. I've had to follow up correspondence myself - with no resolution to date.
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