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KimNew South Wales
- 2 reviews
- 1 like
- Delivery Service
- Verified customer
Delivery no show
Had delivery booked for today between 12-4. Rang despatch 4:38 to see where it is. Despatch contacted driver and left message for them to call us to advise a rough time. No call back from driver. Reached out to King again thru ‘Chat online’ to be told to contact despatch. Rang them again at 6, person tried contacting driver again no answer said she would look into it tomorrow.. (2nd call to despatch said it wouldn’t be coming now, first call to despatch said they wouldn’t return to dock with item on board) reached out again thru ‘Chat’ to get C...Read more
CO’s email to lodge formal complaint couldn’t help me have passed on my request. Still waiting for delivery to show now 7:50pm. I must say service has dropped off completely we have purchased in Sydney, QLD and now thru Canberra (this our 3rd delivery) wouldn’t recommend given the lack of service/communication . Told despatch under extreme workload in first call but not too much to get you to pay for your order in full only to not give you the courtesy call of saying your delivery isn’t going to happen. Will not be a repeat customer again sorry King you’ve lost us.3 comments
Given when we spoke to dispatch around 5:45-6pm we were told no advice had been rec’d regarding truck issues or delivery issues and the driver could not be contacted we can only assume our order has b... Read more
een lost (this is the final piece of our lounge we have purchased thru yourselves being a total of $9700+) a piece we could have collected ourselves only to be informed it must be delivered and of course delivery fee attached. We were told we would receive a call back from Fatima who took our call (?) first thing this morning to inform us what has happened. We are still waiting.Update 3:00 called despatch given there has been no contact from King furniture since they posted their reply ^ only to be informed by one of their staff our delivery was NEVER on the truck and they d... Read more
on’t know where it is! Given it’s coming from Sydney south not one staff member informed us it never made it on the truck. No call what so ever, have again asked for CCO details as this ‘customer service’ if that’s what you call it is the worst we have experiencedSimilar opinion? Write a review on ProductReview.com.au!
Rob
- 2 reviews
King delivery guys better than royalty!
Clear communication. Friendly service. Put the sofa together took away the rubbish. What more do you want? Thanks Sammy and Mooki. Top service!
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CherylSydney, NSW
- 2 reviews
Great delivery & Installation
We had our king furniture delivered today (after waiting 5 months) by Sam & Karl. They were meticulous and mindful of furniture, floorboards etc. they placed the furniture exactly where we wanted it and cleaned up the packaging and plastic after so there was no mess. Nothing was too hard for these guys, thank you again Sam & Karl you were exceptional. McMahons Point
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Great Delivery Service !
The communication from Sam & Karl was excellent. They kept me informed of their arrival and were polite, and extremely careful in the delivery of the product; checking for imperfections before leaving with the packaging. A great delivery service
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Sam and Karl were great!
Punctual. King kept me in touch about the delivery time and Sam called to confirm. They were very neat and careful when bringing in the couch. Seamless
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The Easiest delivery!
Amazing service provided by the delivery team, Sam + Karl. Smooth transition from old to new, the products are of highest quality and the delivery only positively added to the experience.
1 comment
Elizabeth R.King Living
Hi Jenny
Thank you for sharing your amazing delivery experience. We are delighted to hear that you appreciate the high quality King products offer, and also that Sam and Karl ensured your delivery was faultless. Thank you for choosing King Living.
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DesSydney, NSW
Exceptional Service by Sam&Karl
Received our King Living Furniture today..our delivery team was amazing!! Sam & Karl you are the best. Highly recommend these guys!
2 comments
Elizabeth R.King Living
Hi Des
Thank you for sharing your exceptional delivery service experience. It is wonderful to hear that Sam and Karl were amazing, they are grateful for the high recommendation.
Looking fwd to having them back to.assemble.everything for us!!
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Excellent service by Sam and Karl
We love our table from King Furniture delivered and assembled by Sam and Karl this morning. Very personable abd polite guys. Job done quickly without any fuss
1 comment
Elizabeth R.King Living
Hi Jenny
Thank you for sharing your excellent delivery service experience. We are delighted to hear that you love your new King Table and that Sam and Karl were very helpful and efficient when they d... Read more
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Great delivery service
Our sofa was delivered this morning. Sam and Karl were great. Professional, friendly, quick and tidy. Great experience, thank you!
1 comment
Elizabeth R.King Living
Hi Tanja
Thank you for sharing your great delivery service experience. It is terrific to hear that Sam and Karl were professional and efficient when delivering your lovely new King sofa. Sam and Kar... Read more
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Jasmine Sydney, NSW
Install & Delivery. Sam and Karl
Sam & Karl were so careful and assembly went without any hiccups. Professional and so kind! Both set the industry standard
1 comment
Elizabeth R.King Living
Hi Jasmine
Thank you for your wonderful five star review. We are delighted to hear that Sam and Karl were very kind and professional as they delivered and installed your new King furniture. Sam and K... Read more
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Sarah Sydney, NSW
Sam and Karl are great
Sam and Karl delivered our living room furniture before Christmas and were extremely professional, kind and efficient. There are plenty of steps up to our place but they were more than happy to sort everything out and bring everything up. They took care with everything and also spent the time showing me how it all worked.
We’re getting some more bits delivered soon, hopefully these guys come back!
1 comment
Elizabeth R.King Living
Hi Sarah
Thank you for your wonderful five star review. We do apologise for the delay in acknowledging our appreciation of your excellent review due to closure over the festive season. We are delighte... Read more
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Rachael
- 2 reviews
Sam and Karl
We ordered a lounge from King Living in June and received it by mid-December, which we were suprised that it would take so long. However, on the day of the delivery, Sam and Karl came to deliver the lounge and they were efficient and helpful with explaining to us all the different ways we could set up our couch to our preferences. They were patient in demonstrating to us the different parts we would need to move. It was greatly appreciated, thank you to Sam and Karl for your exceptional service!
1 comment
Elizabeth R.King Living
Hi Rachael
Thank you for your wonderful five star review. We do apologise for the delay in acknowledging our appreciation of your excellent review due to closure over the festive season. We are so gla... Read more
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RobSydney, NSW
Thanks fella’s
Thanks Sam and Karl, great customer service and went above and beyond getting our new bed upstairs, thanks again lads!!
1 comment
Elizabeth R.King Living
Hi Rob
Thank you for your wonderful five star review. We do apologise for the delay in acknowledging our appreciation of your excellent review due to closure over the festive season. We are so glad to... Read more
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Impressive delivery service
Mooky and Sammy were very professional in delivering and assembling our King Living bed base and were friendly, polite and courteous.
But.......
Unfortunately we discovered that King Living had not sent the mattress even though, when they contacted us the week before we had requested that we wanted both mattress and base delivered at the same time.
( At that stage the base had been cleared by customs and they expected the mattress to also be cleared in a couple of days which would have been the Friday.)
So when contacted by KL again to say they would deliver the following Wednesday we assumed that the order was complete.!
Evidently the mattress may now come in January. !!!!
What good is a base without a mattress. ????
...Read more
1 comment
Elizabeth R.King Living
Hi Annie and Laurie
Thank you for your wonderful five star review. We do apologise for the delay in acknowledging our appreciation of your excellent review due to closure over the festive season. We ... Read more
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YueSydney, NSW
Delivery of Bed Frame
The guys Mooky and Summy are absolute legends. Delivery upto the apartment was smooth sailing solid effort. Assembly the bed frame was easy as they were able to teach me how to assemble and disassemble. Packages and wraps were taken away. Very Clean and seamless. Guys! Thank you so much!!!!
1 comment
Elizabeth R.King Living
Hi Yue
Thank you for your wonderful five star review. We do apologise for the delay in acknowledging our appreciation of your excellent review due to closure over the festive season. It is fabulous t... Read more
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Sam & Karl were fantastic. On time and very friendly
Thanks Sam & Karl, great service. Thanks for being on time and unpacking and taking away the boxes. Have a great Xmas
1 comment
Elizabeth R.King Living
Hi Steve
Thank you for your wonderful five star review. We do apologise for the delay in acknowledging our appreciation of your excellent review due to closure over the festive season. We are so plea... Read more
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Michael Petersham Sydney, NSW
Perfect Service!
Wezz and Dennis delivered our King furniture lounge. Wezz and Dennis acted professional, extremely friendly and helpful. The whole delivery process was seamless.
I would highly recommended these boys for your delivery needs!!!
1 comment
Elizabeth R.King Living
Hi Michael
Thank you for your wonderful five star review. We do apologise for the delay in acknowledging our appreciation of your excellent review due to closure over the festive season. Wezz and Denn... Read more
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BeckerSydney, NSW
- 2 reviews
Fast efficient and friendly service :)
Wezz Dennis and his team were here when they said they would be and had it all assembled in minutes with all packaging taken away. Couldn't be more impressed with the service :)
1 comment
Elizabeth R.King Living
Hi Becker
Thank you for your wonderful five star review. We do apologise for the delay in acknowledging our appreciation of your excellent review due to closure over the festive season. We are so plea... Read more
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10 out of 10
Sammy and Mooky were an absolute delight on 2 scheduled deliveries. Both men were friendly, polite, respectful, efficient and courteous. They treated our purchases with care. The bed was perfectly assembled and placed within the bedroom. The wrapping was taken away leaving our home clean and tidy. 10 out of 10 for both deliveries.
1 comment
Elizabeth R.King Living
Hi Steph
Thank you for your wonderful five star review. We do apologise for the delay in acknowledging our appreciation of your excellent review due to closure over the festive season. Sammy and Mook... Read more
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AmySydney, NSW
- 2 reviews
Perfect service!
Sam & Karl were fantastic. Kept me updated on when they were arriving and were very professional. They set up my couches and helped position them perfectly - nothing was too much trouble. Thank you both!!
1 comment
Elizabeth R.King Living
Hi Amy
Thank you for your wonderful five star review. We do apologise for the delay in acknowledging our appreciation of your excellent review due to closure over the festive season. We are so pleased... Read more
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Details
Category | Furniture Shops |
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Type of Furniture Offered | Bedroom, Dining, Mattresses, Outdoor and Sofas |
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Elizabeth R.King Living
Hi Kim
We are sorry to hear about your disappointing experience and your delivery delay yesterday. We have escalated to our Despatch Manager and Senior Managers to look into this further and resolve ASAP.