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KimNew South Wales
- 2 reviews
- 1 like
- Delivery Service
- Verified customer
Delivery no show
Had delivery booked for today between 12-4. Rang despatch 4:38 to see where it is. Despatch contacted driver and left message for them to call us to advise a rough time. No call back from driver. Reached out to King again thru ‘Chat online’ to be told to contact despatch. Rang them again at 6, person tried contacting driver again no answer said she would look into it tomorrow.. (2nd call to despatch said it wouldn’t be coming now, first call to despatch said they wouldn’t return to dock with item on board) reached out again thru ‘Chat’ to get C...Read more
CO’s email to lodge formal complaint couldn’t help me have passed on my request. Still waiting for delivery to show now 7:50pm. I must say service has dropped off completely we have purchased in Sydney, QLD and now thru Canberra (this our 3rd delivery) wouldn’t recommend given the lack of service/communication . Told despatch under extreme workload in first call but not too much to get you to pay for your order in full only to not give you the courtesy call of saying your delivery isn’t going to happen. Will not be a repeat customer again sorry King you’ve lost us.3 comments
Given when we spoke to dispatch around 5:45-6pm we were told no advice had been rec’d regarding truck issues or delivery issues and the driver could not be contacted we can only assume our order has b... Read more
een lost (this is the final piece of our lounge we have purchased thru yourselves being a total of $9700+) a piece we could have collected ourselves only to be informed it must be delivered and of course delivery fee attached. We were told we would receive a call back from Fatima who took our call (?) first thing this morning to inform us what has happened. We are still waiting.Update 3:00 called despatch given there has been no contact from King furniture since they posted their reply ^ only to be informed by one of their staff our delivery was NEVER on the truck and they d... Read more
on’t know where it is! Given it’s coming from Sydney south not one staff member informed us it never made it on the truck. No call what so ever, have again asked for CCO details as this ‘customer service’ if that’s what you call it is the worst we have experiencedSimilar opinion? Write a review on ProductReview.com.au!
Andrew A.Gippsland, VIC
- 2 reviews
- 1 like
NIGHTMARE
The store in Cheltenham Victoria was superb A gentleman called [name removed] was extremely polite and helpful.
The product range was excellent.
The Quality of the products we bought was varied.
However the delivery service and after sales service is unacceptable.
The first delivery was early March a round glass ding table was delivered and very badly damaged by the delivery guys in their work boots by standing on it whilst assembling it.
The Office table was made inoperable due to one of the guys hammering one of the legs in unsuccessfully and...Read more
2 comments
Elizabeth R.King Living
Hi Andrew,
We are sorry to hear about your disappointing experience, and we do apologise for the issues you have experienced.
We would like to refer to our Customer Care Manager to look into this furt... Read more
Action speaks louder than words
There has been very little action and its been over 12 months since we first ordered the furnishings from Kings.
You have my contact details.
Similar opinion? Write a review on ProductReview.com.au!
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4.9(419)ChuckaLucka
- 2 reviews
- 1 like
$8000 sofa that takes 9 months for delivery
This is a complaint regarding the worse services we've received from King furniture.
First our order got delayed for 2 months and therefore the lead time for our new sofa became 5 months contrary to the usual 3 months. When the items arrived, the delivery team realised that the sales person in Southbank had taken the wrong order for one of the piece and therefore can't be connected to the end of the sofa. We have since been living with half a sofa for 3 months.
So we were promised the correct piece that had to be re-order but they need anot...Read more
her 3 months at least to have this made and delivered...but of course the same thing happened again, that delivery was supposed to occur on the 7th of Oct and I've checked with your showroom few days prior and was promised that there was no delays...nevertheless, a call came advising that this will be delivered on the 27th of October and today I received another call that we should expect our delivery on the 5th of November. We made this order in February 2020, received first part of the order in July and the last piece of the order to be delivered in November (if by some miracle there are no further delays). Of course we have tried to be understanding that these delays are due to shipping, etc which is outside of their control...however, if you were to purchase an $8000 sofa, you tell me if having to wait 9 months to receive the entire order and living with no sofa for 5 months and then half a sofa for another 3 months is reasonable. We made all payments on time and the mistakes were all from their end and we were provided with no compensation...when things go this bad, it comes to a point where just providing apologies is not sufficient to rectify the issues. This is the most appalling service we have ever received from a high-end furniture store. I will not be recommending King Living to anyone and if i could have provided negative stars I would have.1 comment
Elizabeth R.King Living
Hi ChuckaLucka
Thank you for reaching out and letting us know about your disappointing experience. We are so sorry to hear about your dissatisfaction and we would like the opportunity to look in to t... Read more
Similar opinion? Write a review on ProductReview.com.au!
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ossGreater Melbourne (Metropolitan), VIC
My delivery has been late for a month and I still haven’t been given a delivery date.
I am very disappointed with Kings Living. I ordered a sofa on 4th April for delivery on 17th July.
I got a msg 2 days ago asking me to call them urgently! I called and they told me the sofa is delayed again! ETA maybe 7th Sept. they will call me on Sept to discuss. What a joke!?
I ordered furnitures from other places and have been delivered in schedule. Why only yours cannot deliver?
I won’t buy again from King livings again!
1 comment
Elizabeth R.King Living
Thank you for reaching out. We are sorry to hear about your disappointing experience with the delays. Can you please email your contact details to customercare@kingliving.com.au, or send in a private message?
Similar opinion? Write a review on ProductReview.com.au!
Not HappySydney, NSW
Lounge Delivery Delay - Customer Service Not Responding
Ordered sofa and was assured of a delivery date early April 20. Due to COVID-19 delivery of the sofa is unknown... We have received generic updates and phone calls stating that the sofa is in Australia but not available for delivery? I kindly asked for a refund (was willing to pay an admin fee) of our deposit in order to purchase an alternative sofa as we had already sold our sofa and was told to "read the fine print". I am not entitled to a refund. I also raised the issue of bio-security measures in place and was specifically advised by the ma...Read more
nager that they have "more trust in the Chinese government than Australian govt" when it came to bio security measures in place. I'm yet to receive a response from Customer Service or the manager. I've had to follow up correspondence myself - with no resolution to date.2 comments
Elizabeth R.King Living
Thank you for reaching out. The information and emails we do have not reflect the statements above. We have referred to our Senior Manager as we do believe this matter has already been resolved.
Hi Elizabeth - Just to clarify the only reason this issue is in the process of being resolved (finally) is because i had to take the initiative to find the CEO's email address and contact them directl... Read more
y otherwise i would still be waiting for a response from King Living. I'm happy to provide a full recount of all details relating to this issue on Product Review, which will reflect the statement above including my most recent conversation with Customer Service Manager earlier this morning. Perhaps prior to posting your response you should have followed up with the correct people instead of insinuating my post is not factual.Similar opinion? Write a review on ProductReview.com.au!
AlirezaSydney, NSW
Disappointed
I bought a lounge in December 2019. I supposed to deliver on late January 2020. I still haven't received it and they said wait another month. They ripped me off. I wish I bought my furniture from IKEA.
1 comment
Elizabeth R.King Living
Hi Alireza, we are sorry to hear about your disappointment regarding your delayed delivery and we do sincerely apologise. If you are able to please leave your contact details in a private message or ... Read more
email customercare@kingliving.com.au, we will follow up with our Despatch Team ASAP.Similar opinion? Write a review on ProductReview.com.au!
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Details
| Category | Furniture Shops |
|---|---|
| Type of Furniture Offered | Bedroom, Dining, Mattresses, Outdoor and Sofas |
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Elizabeth R.King Living
Hi Kim
We are sorry to hear about your disappointing experience and your delivery delay yesterday. We have escalated to our Despatch Manager and Senior Managers to look into this further and resolve ASAP.