Terrible delivery service
Heard nothing for months after inital deposit months ago. Then got a call with a randomly assigned date and time. Requested to reschedule given I would be at work but delivery customer service was not helpful at all and since then no news about delivery. I assume my deposit would just be taken away and this delivery will never take place ever. Extremely disappointed and probably will have to spend time and effort to take legal action. Do not waste your money on the..
QLD King Living Company - All Purpose POOR SERVICE
Poor service. I have purchased from King Living Furniture a couple of times now and All Purpose Transport are the delivery company. I received a delivery recently (second one) from this company with the same poor quality of service.
The delivery window was between 12:00pm and 04:00pm. I had to leave work early to wait around for this company. 04:00pm comes around and no phone call or update. Had to keep calling King Living delivery centre to get some middle man update. Finally get a call at 04:50pm from the delivery driver to advise they have...a delivery from Fantastic Furniture (completely wrong and unprofessional) and that they were 40 mins away (05:30pm). They arrive at 06:00pm. Delivery the boxes in my foyer of my house (see photos) previously they have taken the cardboard boxes away, this time they didn't (agreement with King Living). My first delivery last year is shown in the photos. The expensive furniture was dumped on the street light pole. Very unprofessional, poor communication and can't operate on schedule and communicate with the customer. Spent quite a bit of money with King Living and the quality is excellent. The showroom customer service is on the average side with extremely long lead times 6-8 weeks. However, the delivery service company they continue puts me off their furniture with the added stress the expensive furniture will be mishandled by a delivery company that offers extremely poor service.
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