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Reviews

Review distribution

5 star
741
4 star
41
3 star
8
2 star
9
1 star
40

Brought back from the brink

published

Was just perusing through the feedback to see if anyone had similar issues to me with my sofa when it arrived when I saw a review for Tallis.

I have to say that the only reason I am a happy customer after all of this is due to Tallis and the work he put in to correct others mistakes. I am so glad that he picked up the phone because he reassured me and delivered. He was open, honest and instilled trust again.

Without him, I may not have kept my purchase. A true asset and ambassador for King.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationAnnandale
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Ana S

Ana SSydney, NSW

Great products, service and delivery

published

Thank you for another piece to my King Furniture collection. Again great product (recliner), service and delivery by Sam & Antonio. Highly recommend for high quality furniture, worth the wait for customised options.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
See all answers
Karan L

Karan L

  • 2 reviews

Perfect service

published

In a few words..i have never had better service than that given by Carlos!A true professional & a pleasure to deal with!An asset to King furniture! Many thanks to Carlos for perfect job!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationAnnandale
See all answers

Ask for Sam & Antonio for your delivery!

published

Love the furniture delivered today. HUGE shout out for Sam & Antonio! They were the delivery guys, my apartment not easy to get into (lift & stairs). They persevered, with assembly they were here for 2 hours!! They are the best!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoore Park
See all answers

rdelli

rdelliHunter Region, NSW

Great Service

published

Carlos is a friendly and courteous Service Technician. Very knowledgeable, knows his job extremely well. I have all the confidence in his workmanship. Carlos is an asset to King Living.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationMoore park
See all answers

Moo

MooSydney, NSW

New lounge, great service

published

I've just ordered my new sofa - took 3 visits to the store for me to make up my mind, Suzanne was incredibly knowledgeable, patient and had excellent advice. Strongly recommend. Now just the 2 month wait for arrival ... and fingers crossed for a win in the November promo too!

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationChatswood
See all answers

Rocia Barba

Rocia BarbaSydney, NSW

Exceptional service. Quality products.

published

Exceptional service by Sharon Kwan. Very helpful, knowledgeable, and friendly. King living furniture is quality at its best! Highly recommend the king living products if you want peace of mind.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNorthmead
See all answers

Tonya

TonyaSydney, NSW

Excellent customer service

published

Came in a few weeks ago and want to complement a young lady maria whom was very helpful and pleasant, a great addition to your company. She went out of her way to explain the product

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationANNANDALE
See all answers
1 comment
King Living
Elizabeth R.King Living
Melissa

MelissaSydney, NSW

Ordered

published

I have just ordered my new lounge which was quite a complicated affair due to strange shape room. Chelsea was amazing helping me to find the perfect arrangement. Now the excited wait for delivery

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationChatswood nsw
See all answers
2 comments
King Living
Elizabeth R.King Living
Melissa
Melissa

Amazing, professional and super friendly!!!

published

I had Carlos and Joe pop out today to have a look at my King Cloud as the headrest is sitting slightly on an angle. They were both so persistent in making sure they fixed the issue. Carlos and Joe were also here to reupholster my Jasper lounge and they have done an amazing job! They are both super friendly and even offered me advice on cleaning, aftercare and maintenance. I would love to see both Carlos and Joe again for my next King Living service. I wish everyone had the service, care and dedication as Carlos and Joe. Thank you!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationCastle hill
See all answers
1 comment
King Living
Elizabeth R.King Living

Jenny G.

Jenny G.Sydney, NSW

  • 3 reviews

Wonderful & Genuine Store Manager

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnadale
See all answers
1 comment
King Living
Elizabeth R.King Living

Emma Lloyd

Emma LloydSydney, NSW

  • 2 reviews
  • 6 likes

Perfect service and exceptional product quality

published

So happy with my purchases from King Living Castle Hill. Leila was exceptional! She had so much patience with me as I took my time to make the right choices for me. She also has a true talent for interior decorating. Troy was awesome too, both of them really helped me with style in my home. Thanks so much.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
King Living
Elizabeth R.King Living

Erin Dawson

Erin DawsonSydney, NSW

Amazing, genuine attention to customer service

published

When we were purchasing our lounge there were a lot of decisions to be made - fabric, leather, feather, memory foam, extras etc. Jizette helped us throughout the process with a lot of patience, advice and no pressure.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park, NSW
See all answers
1 comment
King Living
Elizabeth R.King Living

Jen

Jen

  • 2 reviews

Excellent

published

Thanks for your time Carlos! Thank you for repairing my lounge. You are an asset to the company. A prompt text notification came and it was all done swiftly. Thank you again!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationMoore park
See all answers
1 comment
King Living
Elizabeth R.King Living
Steve002

Steve002Sydney Surrounds, NSW

  • 2 reviews
  • 2 likes

Great showroom. Fantastic Service.

published

This was our first time at the Northmead showroom but won't be the last. Parking is free and easy with ample spots. The showroom is comprehensively stocked with the quality products King is renowned for. Our King Assistant Sharon, was a no pressure , honest and open ambassador of the company. Well worth the visit to this showroom for the purchase of your next King furnishing.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorthmead
See all answers
1 comment
King Living
Elizabeth R.King Living
Jason

JasonSydney, NSW

Professional service, customer oriented

published

Sam and Antonio were punctual, courteous and professional in the delivery and installation of our furniture today. They assembled and tested the furniture efficiently without any difficulty and without any disruption. Good team work, well led by Sam. I commend and recommend Sam and Antonio for future delivery and installation work.

Product Quality
Customer Service
Product Appearance As advertised
1 comment
King Living
Elizabeth R.King Living

Sam & Antonion were great!

published

The delivery was exactly on time.
Sam & Antonion were fantastic assembling the lounge. Great attention to detail.
The product is also excellent. Great quality and extremely comfortable.
We made one mistake with the order though, but probably our fault!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
King Living
Elizabeth R.King Living

Brian

BrianIllawarra, NSW

Excellent service

published

Purchased our new outdoor setting at your Northmead store from Sucheta, she was excellent in every respect, extremely friendly, helpful, knowledgeable, we would highly recommend her to friends, if they were planning to purchase from King furniture

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead
See all answers
1 comment
King Living
Elizabeth R.King Living

Nhung

Nhung

  • 2 reviews

Worst customer experience and support received

published

Poorest customer experience ever received.
4 people were in store and no one approached us activitly to provide support and options on outdoor furniture. After calling on product availibility they confirmed per phone that the product was in stock. However, when we walked in the store, they then couldn't find the product. Falsely claimed they had product in stock while that was not the case, we transferred deposit and required input.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBondi
See all answers
1 comment
King Living
Elizabeth R.King Living

Delivery + Overall Experience

published

King just went up a new level.... We had great store service Chatswood choosing our item with expert knowledge of products. Clear & precise communication of when delivery would occur... then delivery team of Sam & Antonio were nothing short of excellent. Overall a great experience King / Chatswood !

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationChatswood
See all answers
1 comment
King Living
Elizabeth R.King Living

Page 1 of 42

See all King Living reviews

Questions & Answers

Beate L

Beate Lasked

NSW, Moore Park

Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.

3 answers
King Living
Elizabeth R.King Living

Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: service@kingliving.com.au, and they will be able to have a look and advise.

Roberta Bell
Roberta Bell

Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now

Beate L
Beate L

Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.


Get an answer from our members and King Living representatives

Details

King Living NSW, Annandale
  • Award Winner 2020

King Living NSW, Annandale

4.7
(148)
King Living NSW, Bondi Junction
  • Award Winner 2020

King Living NSW, Bondi Junction

4.9
(35)
King Living NSW, Castle Hill
  • Award Winner 2020

King Living NSW, Castle Hill

4.8
(85)
King Living NSW, Chatswood
  • Award Winner 2020

King Living NSW, Chatswood

4.5
(179)
King Living NSW, Moore Park
  • Award Winner 2020

King Living NSW, Moore Park

4.7
(210)
King Living NSW, Northmead
  • Award Winner 2020

King Living NSW, Northmead

4.8
(181)
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and Sofas
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