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King Living NSW
4.8 from 1,274 reviews · View Statistics

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Shikha Sharma

Shikha SharmaSydney, NSW

Sucheta was quite professional, kind & helpful. She suggested good choices & was patient to understand our requirements.

published

Sucheta was quite professional, kind & helpful. She suggested good choices & was patient to understand our requirements. She made the process of buying furniture with my family quite smooth & personalise.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthmead
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1 comment
King Living
Elizabeth R.King Living
Buddy

Buddy

  • 2 reviews

Great customer service!

published

We were in the market for a new bed frame and visited the Castle Hill Home Hub. We decided to check out King Living and was very happy with Kristine who answered all our questions patiently and so helpful in finding out all the information we needed. We also really appreciate the fabric suggestions she offered. It was almost closing time on a very busy day, but she did not rush us into making any decisions at all. Excellent service and very pleasant to deal, which is so rare these days!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCastle Hill
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1 comment
King Living
Elizabeth R.King Living
Angela

AngelaSydney, NSW

Found the perfect sofa

published

After months of searching I found the perfect sofa! Love the quality, design and flexible engineering of the Plaza. Our customer service rep Melania was patient on the day and quick and efficient with her feedback and emails as we negotiated finding exactly the right size, colour and design.
Thanks so much Melania - I can't wait till it arrives.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthmead
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1 comment
King Living
Elizabeth R.King Living
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Sophie29

Sophie29Sydney

  • 4 reviews
  • 6 likes

Really disappointed with lounge and service post purchase

published

This was our third purchase from King Living Chatswood and will be our last. We purchased the Zaza in leather, and the back cushions constantly slide down the lounge. It’s really uncomfortable, we are devastated to have spent thousands on a lounge and have this problem. We have also had two leather lounges prior to this and never had this issue.
Have spoken to King Chatswood multiple times, they say they will get back to me and haven’t, basically they don’t want to know us. Really disappointed that once they have the sale they don’t care.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationChatswood
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3 comments
King Living
Elizabeth R.King Living

Hi Sophie
We are sorry to hear about your disappointing experience. We would like to look into this further, could you please leave your contact details in a private message, or email customercare@kingliving.com.au?

Sophie29
Sophie29

I’ve been in touch with both customer service and king Chatswood about this. They are yet to get back to me so I have low expectations anyone will
My number is +61435007415

King Living
Elizabeth R.King Living

Thank you Sophie, we are following up with the Manager now.

Kristina was fabulous!

published

This was our 2nd purchase from King Living at Chatswood. Kristina and Amanda were amazing - great product knowledge, friendly, patient, and attentive without being intrusive. Kristina helped us navigate all the product and fabric choices and we were delighted with our final selection!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
King Living
Elizabeth R.King Living
Ray and Fran

Ray and FranSydney, NSW

Great furniture even better service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMoore Park
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1 comment
King Living
Elizabeth R.King Living
Craig  Davis

Craig DavisSydney, NSW

  • 2 reviews

Excellent Service

published

This was my 4th purchase from King Living in Chatswood. Jason provided excellent service once again.
He used his expert knowledge to advise me on size and colour

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationChatswood
See all answers
1 comment
King Living
Elizabeth R.King Living
Matt

MattSydney, NSW

Pree Hiss - a superstar.

published

I walked in not expecting to buy anything and i walked out with a couch and side table. Pree was great she helped and guided me through the purchase and gave me some great advice. I felt very comfortable in signing on the dotted line. I would recommend if you visit the Chatswood story to ask for Pree. Good luck - M

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationChatswood
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1 comment
King Living
Elizabeth R.King Living
Denise

DeniseSydney, NSW

Excellent Customer Service

published

I purchased a couple of leather Bongo Ottomans from King about 15 years ago. They are still in excellent condition by the way. I now wanted to purchase the tray tops for them. I spoke with Leila who helped me with my purchase and her customer service was prompt, efficient and incredibly friendly and accommodating. It was a pleasure to deal with her and a company that clearly values their customer's experience.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorthmead
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1 comment
King Living
Elizabeth R.King Living
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Excellent service

published

This store offered such a great service. Leila from Castle Hill showroom was so patient and spent a great deal of time with us listening to what we wanted and used computer software with our house plans to show us how the pieces were going to sit in our place. We are very grateful to Leila for assisting us and extremely happy with our purchase.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store Locationcastle hill
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Rick

RickSydney, NSW

  • 2 reviews

OUTSTANDING SERVICE

published

Sucheta was very helpful, knowledgeable and professional. She was friendly and patient with the selection process. I would definitely come back to King for this level of service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNORTHMEAD
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1 comment
King Living
Elizabeth R.King Living
Valentina

ValentinaSydney, NSW

Amazing customer service

published

I would personally like to thank Leila Ghaziakar for her amazing customer service. Two time I came into the store changing my mind over the colour of our sofa and both times she was so understanding and sat with us and went through every possible colour and texture until we were satisfied. My husband and I are not the easiest of customers and the way this young lady presented herself and the care she gave us was very much appreciated. Thank you so much and we will definitely be back in the future.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthmead
See all answers
1 comment
King Living
Elizabeth R.King Living
Rosie

RosieSydney, NSW

Thank you Kristina

published

My husband spent 2 hours purchasing our new Jasper lounge. Kristina was incredibly helpful and knowledgeable. Her ideas for styling in our new home were invaluable.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationChatswood NSW
See all answers
1 comment
King Living
Elizabeth R.King Living

Great service and knowledge of range

published

The consultant was extremely helpful with her time and offered advice on choice of fabrics. Highly recommended. She also suggested products that would suit the design of the apartment.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthmead
See all answers
1 comment
King Living
Elizabeth R.King Living
Stella D.

Stella D.Sydney, NSW

Smart sofa system and great customer service

published

We purchased the ZAZA sofa, but needed to change it to 2*2 seater instead of the 3 seaters with chase. Pree was great help, as we were thinking of repurchase and sell the current one, she advised we can actually turn the current one into the style we wanted simply by adding more pieces!

Product Quality
Customer Service
Incentivised ReviewNo
1 comment
King Living
Elizabeth R.King Living
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Dave

Dave

  • 2 reviews

Leila Fadae

published

Our Sales Consultant, Leila Fadae was very helpful & offered excellent advice for us. We are extremely excited to receive our new furniture .
The products look great and our cushions are amazing

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCastle hill
See all answers
1 comment
King Living
Elizabeth R.King Living

Hi Dave,
We are so pleased you are happy with your new King Living products. Thank you for letting us know and for the positive mention of your consultant Leila who was able to help advise you on your purchase.

sinemsahara

sinemsaharaSydney, NSW

Great service

published

Thank you to Sharon Kwan at the Northmead store. She was very lovely , thorough and helpful with my purchase choices . Third time purchasing through them and I Would highly recommended the store and Sharon .

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthmead
See all answers
1 comment
King Living
Elizabeth R.King Living

Hi Sinemsahara,
Thanks for taking the time to let us know about the great service you received from Sharon in the showroom. We are grateful of the recommendation and pleased you were happy with Sharon's thorough and helpful assistance.

A challenge during this COVID period

published

My order has been delayed due the the global effects of COVID-19. The communication if that message was initially handled poorly by King Living but subsequently handled very well after due consideration by management. I’m hopeful of a hassle free relationship from here on in, up until delivery ASAP

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoore Park
See all answers
1 comment
King Living
King L.King Living

Excellent customer service, Sucheta!

published

We were served by Sucheta. She was very professional and friendly and provided excellent customer service and experience. She also helped us with recommendations, which we appreciated. Looking forward to the same service with the delivery and installation and the quality of the products.

Customer Service
Incentivised ReviewNo
1 comment
King Living
Elizabeth R.King Living

Hi Ngo,
Thanks for letting us know about Sucheta's excellent service. It's great to see the consistently positive comments about her friendly professionalism. We are glad you appreciated her recommendations and are looking forward to your order!

Bindu

BinduSydney, NSW

Very helpful. Sacheta helped us to make right choices by patiently answering all our queries.

published

1. Has all the information required for us to make the right choice.
2. Patiently explained the whole process, with all the payment options available.
3. Gave us the sample fabric which makes us to choose the right colour for our home

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthmead
See all answers
1 comment
King Living
Elizabeth R.King Living

Hi Bindu,
We are so pleased that you found the service provided by Sacheta so helpful. It is great to hear you were given swatches to bring home and make sure you selected the right colour for your home. Thank you for passing on this feedback!

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Questions & Answers

Beate L

Beate Lasked

NSW, Moore Park

Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.

5 answers
King Living
Elizabeth R.King Living

Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: service@kingliving.com.au, and they will be able to have a look and advise.

Roberta Bell
Roberta Bell

Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now

Beate L
Beate L

Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.

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CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and Sofas
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