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Reviews

(970)
(49)
(10)
(9)
(39)
  • Product Quality
    4.9 (502)
  • Return Claim MadeYes (10) · No (537)
  • Warranty Claim MadeYes (60) · No (479)
  • Product Appearance As advertised (86%) · Not as advertised (14%)
  • Customer Service
    4.9 (538)

Reviewer Photos & Videos

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Great Service - Pree and Jackie

published

A pleasant experience from the first day I walked into the Chatswood showroom.
After a brief discussion, Pree went out of her way to organise an outcome that met my requirements and budget without any follow-up from myself even after spending 2/3 weeks putting the package together. Never any pushy sales tactics or pressure.
Jackie was very helpful when Pree was not available to seamlessly keep the transaction flowing.
Hoping the same level of service continues right through to delivery date which I’m looking forward to.
Certainly meets expectations of dealing with a premium brand.

Great Service

published

Yes it was easy to navigate the store. There were a range of products available. Gulistan offered great service and was very patient while i was searching the store. She had fantastic customer serivce and would most definitely go back to her for future purchases.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead
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Carlos great job

published

Carlos rang me the day beforeTo organise the appointment with the time which was great he then rang me the morning of the appointment to let me know he was on his way which was fantastic he arrived on time he was very professional and courteous and very helpful And great service with a smile and also showed us how to use the new lounge if anything else goes wrong will only want Carlos to come out and service our lounge thank you

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Great service not pushy knowledgeable consultant

published

Carol was very helpful, she was approachable and gave really sound advice after scoping out what our living style/preference is. She was not pushing for sales but simply wanted to be helpful, which we appreciate. Her honest opinion gave us confidence that we’ve come to the right place. Furniture is a long term investment especially from king living, we were very happy with our purchase. Wrote this review after we had received the delivery and assembly. Top notch service end to end.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale king living
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Carlos and Matt

published

Issue with our lounge chair not reclining. Problem was identified & repaired immediately. Fantastic,.efficient service from King service division. Was also contacted 10 minutes prior. All furniture was put back in place .

1 comment
King Living
Elizabeth R.King Living
jwl5061

jwl5061Sydney

  • 3 reviews

Carlos and Matt great job

published

Very happy, finally solved the problem after many visits from other technicians. Punctual and called when he was on the way, professional service and experienced. Well done boys, keep it up

Customer Service
Product Quality
1 comment
King Living
Elizabeth R.King Living
Martin Anderson

Martin AndersonSouthern and Hills, SA

Purchase of 2 couches.

published

Sucheta provided exceptional customer service. She has been lovely to deal with. She was able to answer our questions and supported us with options as we needed rural delivery. Look forward to receiving our beautiful lounges.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
King Living
Elizabeth R.King Living

Carlos did a great job

published

I found Carlos be extremely helpful and courteous and I was so excellent to do business with him give him 10 out of 10 thank you And I would highly recommend Carlos for any repairs

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
King Living
Elizabeth R.King Living
Ann

Ann

  • 2 reviews

Carlos did a great job

published

Today’s service was a great experience our tech was on time friendly approachable & knowledgeable Fixed our problem without hesitation most efficient. Thank you King Furnature for your afterservice was experience

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
King Living
Elizabeth R.King Living
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Great service

published

This was our second purchase from King. Sucheta's customer service on both occasions was great. She provided all the information we neede and helped us to get exactly what we wanted. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead
See all answers
1 comment
King Living
Elizabeth R.King Living
Buyer

BuyerSydney, NSW

Amazing service great sofa

published

We went to buy a sofa and was served by Sharon Kwan.

She helped us find a sofa and went the extra mile to help map out how to fit the options in our space.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
King Living
Elizabeth R.King Living

Carlos and Mitchell.S great job

published

Prompt. Very helpful , obliging and cheerful.
Very happy with service.Called to let me know the reason why which was fantastic as I have appointments to get to they were professional and great to deal with it

1 comment
King Living
Elizabeth R.King Living
Belle

Belle

  • 3 reviews

Awesome experience! Great service by Sucheta Hegde

published

Love Kings furniture. As a decorator I have always found wow factor in Kings furniture. Wide range of leather and fabrics is really helpful to buy everything under one roof. Sucheta at Northmead was very helpful in selecting products and her knowledge for product was remarkable.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorthmead
See all answers
1 comment
King Living
Elizabeth R.King Living

Great customer service

published

Shannon the sales consultant was very pleasant and knowledgeable, not pushy and interacted with myself and my daughter well. The store is well set out, with a good verity of products, in different sizes, colours and textures, so you can get a better idea of what you really want. Even added an ottoman to my order, after we left the store. Seamless transactions. Thanks for your help today Shannon, it was very much appreciated.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCastle Hill
See all answers
1 comment
King Living
Elizabeth R.King Living

Carlos and Mitchell.S

published

Very good service. Highly professional competent and polite. Recommend to anybody. 6 stars. It is rare to find such competent and genuine people trying to help not just do a job and get out in a hurry.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
1 comment
King Living
Elizabeth R.King Living
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Carlos and Mitchell.S

published

Very happy with the prompt and friendly service. They call to say they were on the way, they explained the problem, fixed it and cleaned up. Highly recommend these guys.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
1 comment
King Living
Elizabeth R.King Living
Angelica

AngelicaSydney, NSW

Carlos and Mitchell.S

published

Carlos and Mitchell called ahead of time arrived on time and did a great job fix the problem very happy Kinga very lucky to have a both great work thank you

Return Claim MadeNo
Warranty Claim MadeYes
1 comment
King Living
Elizabeth R.King Living
Suzie

Suzie

  • 2 reviews

Perfect service.

published

Carlos and Mitchell.S called to check is ok as they were early and arrived on time as advised Fixed our lounge with no problems. Would highly recommend their service and King overall

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
1 comment
King Living
Elizabeth R.King Living
Camille Dagher

Camille DagherSydney, NSW

  • 2 reviews

Excellent products and customer service

published

Leila in the Castle Hill store was very helpful and friendly. We purchased a beautiful couch and the whole process from start to finish was seamless. Would shop there again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill NSW
See all answers
1 comment
King Living
Elizabeth R.King Living
Frank

FrankSydney, NSW

Great customer experience!

published

Sales consultant was very helpful and efficient. Such a nice customer experience when comparing to other furniture stores. Not to mention the variety and quality of furniture King Furniture has.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAnnandale
See all answers
1 comment
King Living
Elizabeth R.King Living
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Questions & Answers

Beate L

Beate Lasked

NSW, Moore Park

Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.

4 answers
King Living
Elizabeth R.King Living

Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: service@kingliving.com.au, and they will be able to have a look and advise.

Roberta Bell
Roberta Bell

Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now

Beate L
Beate L

Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.

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