Reviewer Photos & Videos
Sucheta was quite professional, kind & helpful. She suggested good choices & was patient to understand our requirements.
Sucheta was quite professional, kind & helpful. She suggested good choices & was patient to understand our requirements. She made the process of buying furniture with my family quite smooth & personalise.
Great customer service!
We were in the market for a new bed frame and visited the Castle Hill Home Hub. We decided to check out King Living and was very happy with Kristine who answered all our questions patiently and so helpful in finding out all the information we needed. We also really appreciate the fabric suggestions she offered. It was almost closing time on a very busy day, but she did not rush us into making any decisions at all. Excellent service and very pleasant to deal, which is so rare these days!!!
Found the perfect sofa
After months of searching I found the perfect sofa! Love the quality, design and flexible engineering of the Plaza. Our customer service rep Melania was patient on the day and quick and efficient with her feedback and emails as we negotiated finding exactly the right size, colour and design.
Thanks so much Melania - I can't wait till it arrives.
- NSW, Chatswood
- Verified customer
Really disappointed with lounge and service post purchase
This was our third purchase from King Living Chatswood and will be our last. We purchased the Zaza in leather, and the back cushions constantly slide down the lounge. It’s really uncomfortable, we are devastated to have spent thousands on a lounge and have this problem. We have also had two leather lounges prior to this and never had this issue.
Have spoken to King Chatswood multiple times, they say they will get back to me and haven’t, basically they don’t want to know us. Really disappointed that once they have the sale they don’t care.
Kristina was fabulous!
This was our 2nd purchase from King Living at Chatswood. Kristina and Amanda were amazing - great product knowledge, friendly, patient, and attentive without being intrusive. Kristina helped us navigate all the product and fabric choices and we were delighted with our final selection!
Great furniture even better service
After spending some hours with your delightful staff yesterday obtaining quotes for new furniture for our recent home purchase, we could not be happier with the attention to detail, the courteousness & product knowledge of those involved. It was really great fun both for my wife & I as well it seemed for the staff working with us. The options offered, the concise placement of the items on our floor plan as well as the exchange of ideas made the afternoon a memorable one. We have dealt with King on a number of occasions in the past both at the M...oore Park location as well as Chatswood, Annandale & Northmead, and have found on every occasion, your staff have been customer focussed, knowledgeable & great to work with. A special mention for Dee C. & Maryann P for their outgoing nature and easy smiles. Thank you all at Moore Park. We will be back! A lovely store, well laid out & easy to find exactly what you need.
This was my 4th purchase from King Living in Chatswood. Jason provided excellent service once again.
He used his expert knowledge to advise me on size and colour
Pree Hiss - a superstar.
I walked in not expecting to buy anything and i walked out with a couch and side table. Pree was great she helped and guided me through the purchase and gave me some great advice. I felt very comfortable in signing on the dotted line. I would recommend if you visit the Chatswood story to ask for Pree. Good luck - M
Excellent Customer Service
I purchased a couple of leather Bongo Ottomans from King about 15 years ago. They are still in excellent condition by the way. I now wanted to purchase the tray tops for them. I spoke with Leila who helped me with my purchase and her customer service was prompt, efficient and incredibly friendly and accommodating. It was a pleasure to deal with her and a company that clearly values their customer's experience.
This store offered such a great service. Leila from Castle Hill showroom was so patient and spent a great deal of time with us listening to what we wanted and used computer software with our house plans to show us how the pieces were going to sit in our place. We are very grateful to Leila for assisting us and extremely happy with our purchase.
Sucheta was very helpful, knowledgeable and professional. She was friendly and patient with the selection process. I would definitely come back to King for this level of service.
Amazing customer service
I would personally like to thank Leila Ghaziakar for her amazing customer service. Two time I came into the store changing my mind over the colour of our sofa and both times she was so understanding and sat with us and went through every possible colour and texture until we were satisfied. My husband and I are not the easiest of customers and the way this young lady presented herself and the care she gave us was very much appreciated. Thank you so much and we will definitely be back in the future.
Thank you Kristina
My husband spent 2 hours purchasing our new Jasper lounge. Kristina was incredibly helpful and knowledgeable. Her ideas for styling in our new home were invaluable.
Great service and knowledge of range
The consultant was extremely helpful with her time and offered advice on choice of fabrics. Highly recommended. She also suggested products that would suit the design of the apartment.
Smart sofa system and great customer service
We purchased the ZAZA sofa, but needed to change it to 2*2 seater instead of the 3 seaters with chase. Pree was great help, as we were thinking of repurchase and sell the current one, she advised we can actually turn the current one into the style we wanted simply by adding more pieces!
Our Sales Consultant, Leila Fadae was very helpful & offered excellent advice for us. We are extremely excited to receive our new furniture .
The products look great and our cushions are amazing
Thank you to Sharon Kwan at the Northmead store. She was very lovely , thorough and helpful with my purchase choices . Third time purchasing through them and I Would highly recommended the store and Sharon .
A challenge during this COVID period
My order has been delayed due the the global effects of COVID-19. The communication if that message was initially handled poorly by King Living but subsequently handled very well after due consideration by management. I’m hopeful of a hassle free relationship from here on in, up until delivery ASAP
Excellent customer service, Sucheta!
We were served by Sucheta. She was very professional and friendly and provided excellent customer service and experience. She also helped us with recommendations, which we appreciated. Looking forward to the same service with the delivery and installation and the quality of the products.
Very helpful. Sacheta helped us to make right choices by patiently answering all our queries.
1. Has all the information required for us to make the right choice.
2. Patiently explained the whole process, with all the payment options available.
3. Gave us the sample fabric which makes us to choose the right colour for our home
Questions & Answers
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
Elizabeth R.King Living
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: firstname.lastname@example.org, and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas|
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