- NSW, Annandale
- Verified customer
Best shopping experience ever !!!
From our first visit to the Annandale store we were greeted by Tallis Cole. He spent so much time helping us to get exactly what we wanted. Initially we purchased two lounges but went back a couple of months later and purchased another lounge and 3 leather chairs. Again Tallis helped with fabric/colours and followed up with us to ensure the delivery/installation went well and even assisted with a service call to correct a couple of minor issues. Now we have everything here and we love it. Could not recommend Tallis or King furniture any higher. Mark and Kerrie.
I was very satisfied with the delivery men Sam & Karl because they were very polite and very careful when assembling the furniture.
I would highly recommend them for my future deliveries.
Excellent customer service
Excellent customer service at Annandale King Living. Soo King was very friendly, extremely knowledgable about the sofas and patiently helped us choose the best sofa to fit our space. We highly recommend her to others!
My wife and visited the Annandale showroom. Our Sales Consultant Soo King was very helpful advising on our sofa and armchair purchase. She was very knowledgeable with fabric types and matching colour schemes. We were in a rush, but Soo managed to provide a very efficient service and clear expectations on delivery times, etc
Excellent sales staff
It was a pleasure to deal with Irene from whom I have purchased many items over the years. Irene is knowledgeable, attentive and personable . She has an excellent eye for interior design and makes the experience at King furniture fabulous.
Excellent and friendly service!
We recently purchased a sofa from the Annandale showroom which has a lot of products available to look at. Our sales assistance was Soo King who was excellent in showing us all the features of the sofa we liked. She was very friendly and patient with the many questions we had. Thanks for the great sofa shopping experience Soo and team!
100% Satisfaction. From Carol in the Annandale showroom, delivery of our lounge and Sarah in customer service :)
We had an issue with our corner lounge (which is super comfy and aesthetic) and with no hesitation the service team sorted our issue with absolutely no hesitation.
Great customer service
Just purchased our new lounge & Soo King at Annandale was super helpful. Followed up our queries and ensured we were happy.
Store really well set up to explore range & options.
Very helpful service from Soo at Annandale. Soo laid out all colour, options, sizing, layout, very attentive and not rushed. We cannot wait for the sofa to arrive!! Recommended to others
Worst ever after sales service, product not a premium one
I purchased a three seat leather modular sofa. Sales staff suggested the 3 metre base be in two sections as the lift in my apartment building can only take a 2.2m maximum length. Problem was that the two pieces delivered had no joining mechanism whatsoever. On timber floors when any adult sat on the low line sofa it slid around and the two sections moved apart. After four (4) calls to try and resolve this I was sent two (2) large pieces of VELCRO to join the sections together. Furthermore the timber shelve piece at the end of the sofa also had ...no fixing mechanism and has never been resolved. There is better quality, design and service offered elsewhere. As someone who works in interiors and residential projects I won’t be dealing with this business again.
Couldn’t be happier
My husband and I called up to check the stores opening and what conditions there were in place. We were informed to make an appointment to guarantee ourselves a spot in case too many people were in the showroom. We arrived on the Sunday and Tallis came down to the door to let us in. The poor guy copped so much abuse at the door but stayed calm and explained the restrictions. I can’t believe people would treat him like that when it was so clear he was trying his best to accomodate everyone. He was run ragged around the Showroom trying to manage ...the crowds but, still managed to give us his time and advice to make our purchase easy. He used a program to map out our space for us and put our minds at ease. We are so happy with our purchase and excited to receive it. A bit more compassion for those people in these roles would be go a long way. There is a pandemic going on after all. Thank you Tallis we will be back again.
Carlos service technician
Great customer service, friendly and thorough in his servicing of our nimbus lounge.
Called to advise of the time prior to arrival
Would highly recommend for any future services great job very professional
Great service not pushy knowledgeable consultant
Carol was very helpful, she was approachable and gave really sound advice after scoping out what our living style/preference is. She was not pushing for sales but simply wanted to be helpful, which we appreciate. Her honest opinion gave us confidence that we’ve come to the right place. Furniture is a long term investment especially from king living, we were very happy with our purchase. Wrote this review after we had received the delivery and assembly. Top notch service end to end.
Carlos did a great job
I found Carlos be extremely helpful and courteous and I was so excellent to do business with him give him 10 out of 10 thank you And I would highly recommend Carlos for any repairs
Carlos and Mitchell.S
Very good service. Highly professional competent and polite. Recommend to anybody. 6 stars. It is rare to find such competent and genuine people trying to help not just do a job and get out in a hurry.
Great customer experience!
Sales consultant was very helpful and efficient. Such a nice customer experience when comparing to other furniture stores. Not to mention the variety and quality of furniture King Furniture has.
Excellent showroom service
Carol was wonderful helping and advising me to choose the fabric for the sofa I had already decided upon. Her advice across all areas (fabric color, style, appropriateness) was extremely helpful. Thank you Carol!
I recently ordered an extra cushion back for my Delta louge and the service and quality of the product has been first class. Irene Lujan organised a carrier as we live in the country and it arrived very promtly and intact. Thank you for very personal service.
Carlos and Joe
We had such an amazing experience with Carlos and Joe. Such great customer service and extremely helpful! They both had great knowledge of the product and went above and beyond.
Carlos was fabulous!
Fantastic customer service and very knowledgeable. Was so professional and quick to fix an issue we were having with the lounge. King is by far the best company for furniture.
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