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Mark and KerrieSydney Surrounds, NSW
- 2 reviews
- NSW, Annandale
- Verified customer
Best shopping experience ever !!!
From our first visit to the Annandale store we were greeted by Tallis Cole. He spent so much time helping us to get exactly what we wanted. Initially we purchased two lounges but went back a couple of months later and purchased another lounge and 3 leather chairs. Again Tallis helped with fabric/colours and followed up with us to ensure the delivery/installation went well and even assisted with a service call to correct a couple of minor issues. Now we have everything here and we love it. Could not recommend Tallis or King furniture any higher. Mark and Kerrie.
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IhssanSydney, NSW
Perfect
I was very satisfied with the delivery men Sam & Karl because they were very polite and very careful when assembling the furniture.
I would highly recommend them for my future deliveries.
1 comment
Elizabeth R.King Living
Hi Ihssan
Thank you for sharing your perfect delivery experience from Sam and Karl. We are so pleased to hear that they were very polite and careful when they delivered and assembled your new King Li... Read more
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Jacqui PSydney, NSW
- 2 reviews
Excellent customer service
Excellent customer service at Annandale King Living. Soo King was very friendly, extremely knowledgable about the sofas and patiently helped us choose the best sofa to fit our space. We highly recommend her to others!
1 comment
Elizabeth R.King Living
Hi Jacqui
Thank you for sharing your excellent customer service experience at our Annandale Showroom. We are so glad to hear that Soo was very friendly and knowledgeable as she assisted you in select... Read more
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Sales review
My wife and visited the Annandale showroom. Our Sales Consultant Soo King was very helpful advising on our sofa and armchair purchase. She was very knowledgeable with fabric types and matching colour schemes. We were in a rush, but Soo managed to provide a very efficient service and clear expectations on delivery times, etc
1 comment
Elizabeth R.King Living
Hi Vince
Thank you for sharing your experience at our Annandale Showroom. We are so glad to hear that Soo was very efficient, knowledgeable and helpful in assisting you with selecting the perfect fab... Read more
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Linda LathamSydney, NSW
Excellent sales staff
It was a pleasure to deal with Irene from whom I have purchased many items over the years. Irene is knowledgeable, attentive and personable . She has an excellent eye for interior design and makes the experience at King furniture fabulous.
1 comment
Elizabeth R.King Living
Hi Linda
Thank you for sharing your excellent service experience at our Annandale Showroom. It is wonderful to hear how Irene was warm, attentive and made excellent recommendations during your return... Read more
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Excellent and friendly service!
We recently purchased a sofa from the Annandale showroom which has a lot of products available to look at. Our sales assistance was Soo King who was excellent in showing us all the features of the sofa we liked. She was very friendly and patient with the many questions we had. Thanks for the great sofa shopping experience Soo and team!
1 comment
Elizabeth R.King Living
Hi Susan,
Thank you for sharing your excellent service experience at our Annandale Showroom. It is wonderful to hear that the Showroom displayed a great selection of our products and how Soo was frie... Read more
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KarlSydney, NSW
100% Satisfaction. From Carol in the Annandale showroom, delivery of our lounge and Sarah in customer service :)
We had an issue with our corner lounge (which is super comfy and aesthetic) and with no hesitation the service team sorted our issue with absolutely no hesitation.
Thanks Team
Karl
1 comment
Elizabeth R.King Living
Hi Karl, thank you for sharing your terrific King Living experience. We are so pleased to hear that from Carol at our Annandale Showroom, through to delivery and then with Sarah in our After Sales T... Read more
eam, you have had a seamless outstanding level of customer service. It is great to hear that you love your comfy new sofa and that you are 100% satisfied with King Living care and service, we really appreciate you taking the time to share such valuable feedback.Similar opinion? Write a review on ProductReview.com.au!
Emma BSydney, NSW
- 3 reviews
- 2 likes
Great customer service
Just purchased our new lounge & Soo King at Annandale was super helpful. Followed up our queries and ensured we were happy.
Store really well set up to explore range & options.
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Great service
Very helpful service from Soo at Annandale. Soo laid out all colour, options, sizing, layout, very attentive and not rushed. We cannot wait for the sofa to arrive!! Recommended to others
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Sam A.Sydney, NSW
Worst ever after sales service, product not a premium one
I purchased a three seat leather modular sofa. Sales staff suggested the 3 metre base be in two sections as the lift in my apartment building can only take a 2.2m maximum length. Problem was that the two pieces delivered had no joining mechanism whatsoever. On timber floors when any adult sat on the low line sofa it slid around and the two sections moved apart. After four (4) calls to try and resolve this I was sent two (2) large pieces of VELCRO to join the sections together. Furthermore the timber shelve piece at the end of the sofa also had ...Read more
no fixing mechanism and has never been resolved. There is better quality, design and service offered elsewhere. As someone who works in interiors and residential projects I won’t be dealing with this business again.1 comment
Elizabeth R.King Living
Hi Sam, we are so sorry to hear about your disappointment regarding the issue with your modular sofa and we do sincerely apologise. If you are able to please leave your contact details in a private me... Read more
ssage or email customercare@kingliving.com.au, we will follow up with our Customer Service Team ASAP.Similar opinion? Write a review on ProductReview.com.au!
Couldn’t be happier
My husband and I called up to check the stores opening and what conditions there were in place. We were informed to make an appointment to guarantee ourselves a spot in case too many people were in the showroom. We arrived on the Sunday and Tallis came down to the door to let us in. The poor guy copped so much abuse at the door but stayed calm and explained the restrictions. I can’t believe people would treat him like that when it was so clear he was trying his best to accomodate everyone. He was run ragged around the Showroom trying to manage ...Read more
the crowds but, still managed to give us his time and advice to make our purchase easy. He used a program to map out our space for us and put our minds at ease. We are so happy with our purchase and excited to receive it. A bit more compassion for those people in these roles would be go a long way. There is a pandemic going on after all. Thank you Tallis we will be back again.Similar opinion? Write a review on ProductReview.com.au!
Carlos service technician
Great customer service, friendly and thorough in his servicing of our nimbus lounge.
Called to advise of the time prior to arrival
Would highly recommend for any future services great job very professional
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Cath T.
- 2 reviews
Great service not pushy knowledgeable consultant
Carol was very helpful, she was approachable and gave really sound advice after scoping out what our living style/preference is. She was not pushing for sales but simply wanted to be helpful, which we appreciate. Her honest opinion gave us confidence that we’ve come to the right place. Furniture is a long term investment especially from king living, we were very happy with our purchase. Wrote this review after we had received the delivery and assembly. Top notch service end to end.
1 comment
Elizabeth R.King Living
Hi Cath,
Thanks so much for sharing the wonderful sales service you received from our Annandale showroom team member, Carol. We're delighted to hear that Carol was so attentive and personable; conside... Read more
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Carlos did a great job
I found Carlos be extremely helpful and courteous and I was so excellent to do business with him give him 10 out of 10 thank you And I would highly recommend Carlos for any repairs
1 comment
Elizabeth R.King Living
Hi Wendy,
Thank you for your review outlining the fantastic after sales service of our technician Carlos. It's great to hear that he was so helpful and courteous as he carried out the required service... Read more
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Carlos and Mitchell.S
Very good service. Highly professional competent and polite. Recommend to anybody. 6 stars. It is rare to find such competent and genuine people trying to help not just do a job and get out in a hurry.
1 comment
Elizabeth R.King Living
Hi Glenn,
Thanks so much for sharing such a glowing recommendation of the after sales service you received from Mitch and Carlos. Our technicians really take pride in their work and we're so pleased t... Read more
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FrankSydney, NSW
Great customer experience!
Sales consultant was very helpful and efficient. Such a nice customer experience when comparing to other furniture stores. Not to mention the variety and quality of furniture King Furniture has.
1 comment
Elizabeth R.King Living
Hi Frank,
Thanks for your review highlighting the five star sales assistance you received during your visit to our Annandale showroom. It's wonderful to hear that you appreciated the range and quality... Read more
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Excellent showroom service
Carol was wonderful helping and advising me to choose the fabric for the sofa I had already decided upon. Her advice across all areas (fabric color, style, appropriateness) was extremely helpful. Thank you Carol!
1 comment
Elizabeth R.King Living
Hi Jane,
Thank you for sharing the fantastic sales assistance you received from our Annandale team member, Carol! Carol is a very valued & experienced member of our team and we're delighted to hear th... Read more
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Robyn L
- 2 reviews
Irene Lujan
I recently ordered an extra cushion back for my Delta louge and the service and quality of the product has been first class. Irene Lujan organised a carrier as we live in the country and it arrived very promtly and intact. Thank you for very personal service.
1 comment
Elizabeth R.King Living
Hi Robyn,
Thank you for sharing the wonderful level of service provided by our Annandale showroom team member, Irene. We're so pleased to hear she took your circumstances into consideration, assisting... Read more
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Carlos and Joe
We had such an amazing experience with Carlos and Joe. Such great customer service and extremely helpful! They both had great knowledge of the product and went above and beyond.
1 comment
Elizabeth R.King Living
Hi Emma,
Thanks for sharing the five star service provided by Carols and Joe! It's wonderful to hear that they provided helpful and knowledgable assistance during their visit, ensuring all of your que... Read more
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Carlos was fabulous!
Fantastic customer service and very knowledgeable. Was so professional and quick to fix an issue we were having with the lounge. King is by far the best company for furniture.
1 comment
Elizabeth R.King Living
Hi Tara, thank you for sharing your fantastic customer service experience. We are so pleased to hear that Carlos was fabulous and professional as he promptly rectified any issues with your sofa. We ... Read more
look forward to sharing your glowing 5 star review with Carlos and our Team - we are all very glad to hear that you are happy with King Living.Similar opinion? Write a review on ProductReview.com.au!
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Details
Category | Physical Shops and Furniture Shops |
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Type of Furniture Offered | Bedroom, Dining, Mattresses, Outdoor and Sofas |
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Elizabeth R.King Living
Hi Mark and Kerrie
are so pleased you have chosen King, and Tallis is grateful for your kind words and recommendation.Thank you for your wonderful five star review. We do apologise for the delay in acknowledging our appreciation of your excellent review due to closure over the festive season. We ... Read more