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King Living NSW, Castle Hill

King Living NSW, Castle Hill

4.8 from 137 reviews · View Statistics

Reviews

4.8

137 reviews
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Hannah

HannahSydney, NSW

Terrible customer service

published

Quite possibly the worst customer service I have ever received.

Went in this morning and we weren’t even acknowledged by either of the ladies on the floor, aside from the first lady barking at us to sign in and then turned briskly and walked straight back to her computer before I could get a word in.
We had already chosen online the sofa, sofa bed & desk that we wanted to purchase.
We did a loop of the store and sat on both sofas for a while, then at the desk we wanted for a good 5 minutes, without being acknowledged, before we decided to leave.
Their rude behaviour cost them over $10,000 sale.

Incentivised ReviewNo
Store LocationCastle Hill
1 comment
King Living
Elizabeth R.King Living
Tina H.

Tina H.Sydney, NSW

Awesome experience

published

We went in thinking we knew what we wanted but with the help of a great salesperson got what we really wanted, explained everything and was super patient and helpful.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCastle Hill NSW
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1 comment
King Living
Elizabeth R.King Living
Nahal T.

Nahal T.Sydney, NSW

Leila Fadaei - Truly one of the best sales consultants

published

Had a fantastic experience buying our sofa, dinning table& chairs from King-Living :) Excellent advice from Leila Fadaei. Friendly & professional sales consultant.

she listened to what we were looking for and assisted us to choose the best possible furniture for our place.

I would (and already have) recommend her to everyone I know...

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCastle hill
See all answers
1 comment
King Living
Elizabeth R.King Living
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Buddy

Buddy

  • 2 reviews

Great customer service!

published

We were in the market for a new bed frame and visited the Castle Hill Home Hub. We decided to check out King Living and was very happy with Kristine who answered all our questions patiently and so helpful in finding out all the information we needed. We also really appreciate the fabric suggestions she offered. It was almost closing time on a very busy day, but she did not rush us into making any decisions at all. Excellent service and very pleasant to deal, which is so rare these days!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCastle Hill
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1 comment
King Living
Elizabeth R.King Living

Excellent service

published

This store offered such a great service. Leila from Castle Hill showroom was so patient and spent a great deal of time with us listening to what we wanted and used computer software with our house plans to show us how the pieces were going to sit in our place. We are very grateful to Leila for assisting us and extremely happy with our purchase.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store Locationcastle hill
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Dave

Dave

  • 2 reviews

Leila Fadae

published

Our Sales Consultant, Leila Fadae was very helpful & offered excellent advice for us. We are extremely excited to receive our new furniture .
The products look great and our cushions are amazing

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCastle hill
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1 comment
King Living
Elizabeth R.King Living

Hi Dave,
We are so pleased you are happy with your new King Living products. Thank you for letting us know and for the positive mention of your consultant Leila who was able to help advise you on your purchase.

Always excellent service!

published

The staff at King Castle Hill are always professional, friendly and helpful. Leila Fadaei has assisted me over many months while I have chosen items for a new home. Awesome!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCastle Hill NSW
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1 comment
King Living
Elizabeth R.King Living

Hi JMW,
Thanks for taking the time to provide a 5 star review of your experience with King Living. Leila is always happy to assist with her friendly and professional service. We do hope you enjoy your new furniture.

Nicole L.

Nicole L.Sydney, NSW

Great customer service from Kristine & Jordan!

published

We visited the Castle Hill store on the weekend and were greeted by Jordan who was very helpful with choosing the right Lounge and fabric! We ordered later that evening via email where Kristine was very prompt in phoning me the next day to confirm and organise our purchase. She was very helpful throughout the process, we are very excited for delivery of our new lounge!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCastle Hill, NSW
See all answers
1 comment
King Living
Elizabeth R.King Living
sisi l.

sisi l.Sydney, NSW

  • 2 reviews
  • 1 like

Amazing sofa and exceptional customer service

published

We bought the plaza sofa a couple weeks ago at the castle hill showroom. Shannon was very helpful, patient and with a great sense of humour. Although it is a 3 month wait we are very looking forward to receiving the new sofa.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill
See all answers
1 comment
King Living
Elizabeth R.King Living
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Amazing product, great styling advice and very friendly reception!!!

published

We are currently building our first home... finally it’s that time to choose and order our furniture. It has to be in perfect timing for the hand over and delivery before Christmas!
Selection was a breeze, Shannon (of Castle Hill Showroom) was very professional, yet very friendly... He gave us great styling advice for us to narrow down our choices!
Although we missed our preferred delivery date, fingers crossed we are still hoping it will be arrive just in time for Christmas!
‘Can’t wait to sit and relax on our very elegant King Furniture!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill NSW
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1 comment
King Living
Elizabeth R.King Living
Anthony

AnthonySydney, NSW

Great Service on buying 2 King Nimbus Sofas

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCastle Hill
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1 comment
King Living
Elizabeth R.King Living
Annie

AnnieSydney, NSW

Looking forward with much anticipation to our delivery in Jan 2020 !!!

published

We got wonderful customised service and styling advice with choosing a lounge and dining suite sized appropriately for apartment living. Our salesperson was Leila at your Castle Hill store and she provided us great ideas with furniture design and fabric selection advice that really suited our needs. We visited twice over 5 days and purchased on the second visit. Leila, we thank you for all your assistance and giving us the confidence to make a decision so quickly !!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCastle Hill
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1 comment
King Living
Elizabeth R.King Living
Amanda

AmandaSydney Surrounds, NSW

Happy anniversary to us

published

Tempted for years, finally took decision to buy beautiful, quality lounge with all the extra trimmings.
Bonus was the help from Leila and her patience as we kept changing our minds. Thank you so much.
Only downside we now need to wait till December for delivery.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill
See all answers
1 comment
King Living
Elizabeth R.King Living
Adam

AdamSydney, NSW

Great service

published

We were approached nicely and asked to sign in before entering. We then were assisted by Shannon who explained everything really well and we were very happy with our purchase and great service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationCastle Hill NSW
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1 comment
King Living
Elizabeth R.King Living

Leila Ghaziaskar looked after the sale and after sale process with care and diligence

published

After an in store visit we also looked at chatswood and another king showroom - Leila stayed in contact with regular phone calls from last year - that’s why we made sure to make sure she got the order

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle hill
See all answers
1 comment
King Living
Elizabeth R.King Living
Furniture Shops

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The Endeans

The EndeansSydney, NSW

we can't wait for our new concerto sofa to arrive

published

with some fabulous help & advice from Shannon in store and after much measuring & many design changes by us we have finally placed our order for a new King sofa. I couldn't be happier with our choice, plus the professional & friendly service we received couldn't be faulted. What a great shopping experience. Thanks Shannon, you're awesome.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCastle Hill, NSW
See all answers
1 comment
King Living
Elizabeth R.King Living
Amy

AmySydney, NSW

  • 2 reviews

King Cloud purchase

published

Leila was very helpful with our purchase. She was knowledgeable, honest & gave some great ideas. We went in looking for a coffee table and ended up buying a lounge as well. Thank you Leila!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCastle Hill
See all answers
1 comment
King Living
Elizabeth R.King Living
Rita

RitaSydney, NSW

Purchase of lounge

published

Happy with lounge but disappointed that the colour range was reduced from last year. Store had the configuration we were after. Lighting was a bit dim. Sales staff very good

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle hill
See all answers
1 comment
King Living
Elizabeth R.King Living
Michelle

MichelleSydney Surrounds, NSW

Excellent customer service and follow up

published

Kristine Goudappel was our consultant and she was an absolute pleasure to deal with. She is knowledgable of the King Living products and strikes a great balance of providing information and giving customers space to consider and review. Kristine has also provided great follow up after our in-store experience and the experience has been a very positive one.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCastle Hill
See all answers
1 comment
King Living
Elizabeth R.King Living

Excellent Customer Service

published

Shannon at Castle Hill King Living gave my partner and I excellent customer service in choosing our new couch. He walked us through all fabric and leather choices and was patient throughout all of our questions. We are very excited to receive our Delta iii in October!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill, NSW
See all answers
1 comment
King Living
Elizabeth R.King Living
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CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Mattresses, Outdoor and Sofas
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