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King Living NSW, Chatswood
4.7 from 288 reviews · View Statistics

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Two Sofas delivered on the promised date

published

Sam and Patchy were excellent in delivering and assembling our two new sofas which were delivered at the exact time promised. High quality sofas that fit well in our living room. Very good experience especially when you keep hearing of delivery delays of other retailers.

Product Quality
Customer Service
1 comment
King Living
KingKing Living
Kate
KateSydney, NSW
  • 3 reviews

Beautiful Sofas

published

We purchased the Plaza suite with ottoman in a lovely fabric called Bronte. We waited 4 months but they told us that at the time and it arrived exactly on time. I was contacted by phone to arrange delivery day a week or so before. The delivery guys were most friendly and helpful and changed the config for me when i got it the wrong way around :) The lounges are very comfy and we are really pleased with their quality. I am hoping they will last a long time and maintain their great look. I have no experience with the after sales service people as we have had no issues but the sales person on the day of purchase was extremely helpful. I also used the chat option online to discuss rugs and the lady was also very helpful

Product Quality
Customer Service
1 comment
King Living
KingKing Living
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Murray
MurraySydney, NSW
  • 2 reviews
  • 1 like

A1 Instore Customer Service

published

We visited Kristina at the Chatswood store who provided practical advice to help us make our purchase. Nothing was too much trouble. Great customer service which seems to be a dying art these days. Highly recommended and keep up the good work!

Product Quality
Customer Service
1 comment
King Living
KingKing Living

Thank you Murray!

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Josie and Mike
Josie and MikeSydney, NSW

Pree Hiss excels in her customer service

published

Today we had a lovely experience buying a new sofa and storage bed and that was entirely because of the care, patience and help provided to us by Sales consultant Pree Hiss in the Chatswood store. It took a long time for us to work out all the options of material, configuration, filling, add-ons etc and with each decision Pree tirelessly helped us with explanations, demonstrations, information and support. She was exceptionally patient with us and we appreciated this and her knowledge and her friendly gentle approach. Really the customer service we received was faultless. Thank you Pree. We wanted to make sure we made the right decisions because we want to live with this sofa for years to come and you really helped us.

Product Quality
Customer Service
1 comment
King Living
KingKing Living

Thank you!

Fady M.
Fady M.Sydney, NSW

Late delivery! no updates until i followed up twice! Faulty Product delivered with no updates on a fix!

published
Product Quality
Customer Service
1 comment
King Living
KingKing Living
megan
meganSydney, NSW

Very helpful

published

Excellent warm customer sales approach from Kristina Pain in store.
Kristina displayed the perfect balance of being informative and helpful but also gave us the space to try the lounge and chat between ourselves.

Customer Service
Incentivised ReviewNo
1 comment
King Living
KingKing Living

Thank you for your excellent five star review!

Kim C.
Kim C.Sydney, NSW

Fantastic service

published

We were served by Kristina Pain who was extremely helpful. Kristina was very knowledgeable about the product details and showed us multiple options. The ordering process was very easy and efficient and we would highly recommend the King products and Kristina!

Product Quality
Customer Service
1 comment
King Living
KingKing Living

Thank you for your excellent five star review!

MdB
MdBSydney, NSW

Great service from Kristina at the Chatswood NSW store

published

Kristina Pain was very helpful and professional in helping me make the correct choice of lounge that would meet access requirements and selecting fabrics. Great service!

Product Quality
Customer Service
1 comment
King Living
KingKing Living

Thank you for your excellent five star review!

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Robin H.
Robin H.Sydney, NSW
  • 3 reviews

Exactly What We Ordered!

published
Product Quality
Customer Service
1 comment
King Living
KingKing Living
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Spok
SpokSydney
  • 8 reviews
  • 10 likes

Shonky awards for sure!

published

We ordered our couch 6 months ago and it came a week ago minus the shelving - they called and assured us it woukd be delivered Tues - now it looks like we wont get it before Christmas -useless people and the furniture is ridiculously expensive and looks #shonky Dont order anything from these guys @NSW_FairTrading here we come!!! Just as an update we got told 2 different things by the showroom dispatch and its clear no-one knows whats going on - so we have half a couch for a while - no point in mediation Im going for a full refund !

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Product Quality
Customer Service
1 comment
King Living
KingKing Living
Adam Patch
Adam PatchSydney, NSW

Great Friendly Service

published

If you are looking for a friendly and helpful sales experience, go to the Chatswood store and ask for Pree. As soon as we entered the store we were greeted and welcomed. Pree isn’t pushy, knows her products and nothing is too much trouble.

Customer Service
Incentivised ReviewNo
1 comment
King Living
KingKing Living
Sophie29
Sophie29Sydney
  • 4 reviews
  • 7 likes

Really disappointed with lounge and service post purchase

published

This was our third purchase from King Living Chatswood and will be our last. We purchased the Zaza in leather, and the back cushions constantly slide down the lounge. It’s really uncomfortable, we are devastated to have spent thousands on a lounge and have this problem. We have also had two leather lounges prior to this and never had this issue.
Have spoken to King Chatswood multiple times, they say they will get back to me and haven’t, basically they don’t want to know us. Really disappointed that once they have the sale they don’t care.

Product Quality
Customer Service
3 comments
King Living
KingKing Living

Hi Sophie
We are sorry to hear about your disappointing experience. We would like to look into this further, could you please leave your contact details in a private message, or email customercare@kingliving.com.au?

Sophie29
Sophie29

I’ve been in touch with both customer service and king Chatswood about this. They are yet to get back to me so I have low expectations anyone will
My number is +61435007415

King Living
KingKing Living

Thank you Sophie, we are following up with the Manager now.

Kristina was fabulous!

published

This was our 2nd purchase from King Living at Chatswood. Kristina and Amanda were amazing - great product knowledge, friendly, patient, and attentive without being intrusive. Kristina helped us navigate all the product and fabric choices and we were delighted with our final selection!

Product Quality
Customer Service
1 comment
King Living
KingKing Living
Craig  Davis
Craig DavisSydney, NSW
  • 2 reviews

Excellent Service

published

This was my 4th purchase from King Living in Chatswood. Jason provided excellent service once again.
He used his expert knowledge to advise me on size and colour

Product Quality
Customer Service
1 comment
King Living
KingKing Living
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Matt
MattSydney, NSW

Pree Hiss - a superstar.

published

I walked in not expecting to buy anything and i walked out with a couch and side table. Pree was great she helped and guided me through the purchase and gave me some great advice. I felt very comfortable in signing on the dotted line. I would recommend if you visit the Chatswood story to ask for Pree. Good luck - M

Product Quality
Customer Service
1 comment
King Living
KingKing Living
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King Living NSW, Chatswood

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Compare all 21 King Living
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Mattresses, Outdoor and Sofas
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