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King Living NSW, Chatswood
4.7 from 281 reviews · View Statistics

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MdB

MdBSydney, NSW

Great service from Kristina at the Chatswood NSW store

published

Kristina Pain was very helpful and professional in helping me make the correct choice of lounge that would meet access requirements and selecting fabrics. Great service!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationChatswood NSW
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Robin H.

Robin H.Sydney, NSW

  • 3 reviews

Exactly What We Ordered!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationChatswood
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1 comment
King Living
Elizabeth R.King Living
Spok

SpokSydney

  • 8 reviews
  • 10 likes

Shonky awards for sure!

published

We ordered our couch 6 months ago and it came a week ago minus the shelving - they called and assured us it woukd be delivered Tues - now it looks like we wont get it before Christmas -useless people and the furniture is ridiculously expensive and looks #shonky Dont order anything from these guys @NSW_FairTrading here we come!!! Just as an update we got told 2 different things by the showroom dispatch and its clear no-one knows whats going on - so we have half a couch for a while - no point in mediation Im going for a full refund !

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationChatswood
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1 comment
King Living
Elizabeth R.King Living
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Adam Patch

Adam PatchSydney, NSW

Great Friendly Service

published

If you are looking for a friendly and helpful sales experience, go to the Chatswood store and ask for Pree. As soon as we entered the store we were greeted and welcomed. Pree isn’t pushy, knows her products and nothing is too much trouble.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationChatswood
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1 comment
King Living
Elizabeth R.King Living
Sophie29

Sophie29Sydney

  • 4 reviews
  • 6 likes

Really disappointed with lounge and service post purchase

published

This was our third purchase from King Living Chatswood and will be our last. We purchased the Zaza in leather, and the back cushions constantly slide down the lounge. It’s really uncomfortable, we are devastated to have spent thousands on a lounge and have this problem. We have also had two leather lounges prior to this and never had this issue.
Have spoken to King Chatswood multiple times, they say they will get back to me and haven’t, basically they don’t want to know us. Really disappointed that once they have the sale they don’t care.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationChatswood
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3 comments
King Living
Elizabeth R.King Living

Hi Sophie
We are sorry to hear about your disappointing experience. We would like to look into this further, could you please leave your contact details in a private message, or email customercare@kingliving.com.au?

Sophie29
Sophie29

I’ve been in touch with both customer service and king Chatswood about this. They are yet to get back to me so I have low expectations anyone will
My number is +61435007415

King Living
Elizabeth R.King Living

Thank you Sophie, we are following up with the Manager now.

Kristina was fabulous!

published

This was our 2nd purchase from King Living at Chatswood. Kristina and Amanda were amazing - great product knowledge, friendly, patient, and attentive without being intrusive. Kristina helped us navigate all the product and fabric choices and we were delighted with our final selection!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
King Living
Elizabeth R.King Living
Craig  Davis

Craig DavisSydney, NSW

  • 2 reviews

Excellent Service

published

This was my 4th purchase from King Living in Chatswood. Jason provided excellent service once again.
He used his expert knowledge to advise me on size and colour

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationChatswood
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1 comment
King Living
Elizabeth R.King Living
Matt

MattSydney, NSW

Pree Hiss - a superstar.

published

I walked in not expecting to buy anything and i walked out with a couch and side table. Pree was great she helped and guided me through the purchase and gave me some great advice. I felt very comfortable in signing on the dotted line. I would recommend if you visit the Chatswood story to ask for Pree. Good luck - M

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationChatswood
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1 comment
King Living
Elizabeth R.King Living
Rosie

RosieSydney, NSW

Thank you Kristina

published

My husband spent 2 hours purchasing our new Jasper lounge. Kristina was incredibly helpful and knowledgeable. Her ideas for styling in our new home were invaluable.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationChatswood NSW
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1 comment
King Living
Elizabeth R.King Living
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Stella D.

Stella D.Sydney, NSW

Smart sofa system and great customer service

published

We purchased the ZAZA sofa, but needed to change it to 2*2 seater instead of the 3 seaters with chase. Pree was great help, as we were thinking of repurchase and sell the current one, she advised we can actually turn the current one into the style we wanted simply by adding more pieces!

Product Quality
Customer Service
Incentivised ReviewNo
1 comment
King Living
Elizabeth R.King Living

Always the best customer service

published

This is the third major big ticket item spending we have done over 15 years. We have had different staff members each time, and standout as in tune with customer's needs and style. Kristin was one of these reps. Exceptional service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationChatswood
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1 comment
King Living
Elizabeth R.King Living
Nicole

NicoleSydney, NSW

Easy Purchasing

published

Just bought the Jasper 13 today and found it easy with no pressure. Kristina was very helpful and nice. All the staff are easy going.

Can’t wait to get our new sofa in the early 2021. Nicole

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationChatswood
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1 comment
King Living
Elizabeth R.King Living

Hi Nicole,
Thank you for taking the time to review your experience at King Living. We are pleased you enjoyed Kristina's helpful service. We do hope you enjoy your new Jasper package when it arrives next year!

Exemplary service: makes it all worthwhile

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKing Living Chatswood
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1 comment
King Living
Elizabeth R.King Living
Christine

ChristineSydney, NSW

Great customer service from Suzzanah

published

Suzzanah made our purchase decision easy. She sent us samples of the material we thought we wanted which allowed us to see how it would look in situ and advised us in advance of the wait times. Once we were in store it was then a simple matter of trying out the different options of style and comfort and the decision was made within 30 mins.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationChatswood NSW
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1 comment
King Living
Elizabeth R.King Living
Annie

AnnieSydney, NSW

  • 2 reviews
  • 2 likes

Effortless!

published

The whole process of buying a lounge from King was excellent and easy! Suzzanah our assistant guided us through the process easily and effortlessly! The delivery guys quick and efficient to one small issue that was fixed the next day! And the lounge is beautiful and comfortable!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationChatswood NSW
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1 comment
King Living
Elizabeth R.King Living
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Karen25

Karen25Sydney, NSW

Excellent customer service from Pree

published

Pree greeted me warmly and was so knowledgeable and helpful and very patient as I searched for the perfect modular. Helping me choose the perfect one for my space. I can’t wait to see how it looks on arrival

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationChatswood
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1 comment
King Living
Elizabeth R.King Living

Great product and service

published

I have dealt with both Jackie Cho and Pree Hiss at King Living Chatswood, both have been extremely helpful both in helping us pick our pieces and after sale service. We are very happy with our couch and have a desk, chair and armchair on order, while we love the furniture, the customer service is really what keeps us coming back.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationChatswood
See all answers
1 comment
King Living
Elizabeth R.King Living

A great experience

published

See Wei has been so helpful and I can't wait for our purchases to arrive. If you ever find yourself near the store, pop in and try the couch with the memory foam cushions. Amazing.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationChatswood
See all answers
1 comment
King Living
Elizabeth R.King Living
Linda

LindaSydney, NSW

Exceptional customer service with a smile for the entire experience - Sales Rep Jackie Cho

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationKing at Chatswood
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1 comment
King Living
Elizabeth R.King Living

Excellent Customer Service

published

Spent three hours in store today exploring various lounge options for our new home. From the moment we entered the showroom we were greeted by Pree H and guided through the various options and styles available.

Having our room dimensions with us allowed Pree to prepare computer printed floor plans, which we continually had updated while we were deciding our selections. There was no pushy sales pitch, instead just good old fashioned service. We had no intention of purchasing our lounges today, but we were more than comfortable to do so based on our experience.

Thank you Pree for all your patience.
Nothing was too much trouble, you're an asset to the King Living team.

Looking forward to receiving our lounges.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationChatswood
See all answers
1 comment
King Living
Elizabeth R.King Living
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CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Mattresses, Outdoor and Sofas
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