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MdBSydney, NSW
Great service from Kristina at the Chatswood NSW store
Kristina Pain was very helpful and professional in helping me make the correct choice of lounge that would meet access requirements and selecting fabrics. Great service!
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Robin H.Sydney, NSW
- 3 reviews
Exactly What We Ordered!
This was our first luxury purchase of a couch (Delta III 2S Storage AE Luxe Package) from KL and we love it. We ordered it from KL Chatswood and Katy was very friendly and helpful. Both myself and my pregnant partner (at the time) felt we were looked after and not pressured at all.
Understandably within this predicament, and unplanned strikes with this shipping co., apparently, we were advised that the shipment of the couches were delayed and located in two shipping containers, and thus pushing it back another month.
Originally we wanted the ...Read more
couch to help comfort my partner before the baby, but unfortunately with the delays we had to wait a week after our baby was born. Although frustrated, we understood. However we were greeted a couple of days before receiving it confirming that our couches would be delivered, we were happy it was delivered before Xmas. The lads who delivered it too were very, quick, efficient and tied up after themselves. Safe to say after several weeks of use, along with a baby and as well a 1 year old pup, our couch is doing great! A longer than usual review, but I hope this helps with any future purchases you make.1 comment
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SpokSydney
- 8 reviews
- 10 likes
Shonky awards for sure!
We ordered our couch 6 months ago and it came a week ago minus the shelving - they called and assured us it woukd be delivered Tues - now it looks like we wont get it before Christmas -useless people and the furniture is ridiculously expensive and looks #shonky Dont order anything from these guys @NSW_FairTrading here we come!!! Just as an update we got told 2 different things by the showroom dispatch and its clear no-one knows whats going on - so we have half a couch for a while - no point in mediation Im going for a full refund !
1 comment
Elizabeth R.King Living
Hi Spok
Thank you for reaching out. We do apologise for the delay in acknowledging your review due to closure over the festive season. If you would like to please leave your contact details in a priva... Read more
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Adam PatchSydney, NSW
Great Friendly Service
If you are looking for a friendly and helpful sales experience, go to the Chatswood store and ask for Pree. As soon as we entered the store we were greeted and welcomed. Pree isn’t pushy, knows her products and nothing is too much trouble.
1 comment
Elizabeth R.King Living
Hi Adam
Thank you for your wonderful five star review. We do apologise for the delay in acknowledging our appreciation of your excellent review due to closure over the festive season. We are so please... Read more
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Sophie29Sydney
- 4 reviews
- 6 likes
- NSW, Chatswood
- Verified customer
Really disappointed with lounge and service post purchase
This was our third purchase from King Living Chatswood and will be our last. We purchased the Zaza in leather, and the back cushions constantly slide down the lounge. It’s really uncomfortable, we are devastated to have spent thousands on a lounge and have this problem. We have also had two leather lounges prior to this and never had this issue.
Have spoken to King Chatswood multiple times, they say they will get back to me and haven’t, basically they don’t want to know us. Really disappointed that once they have the sale they don’t care.
3 comments
Elizabeth R.King Living
Hi Sophie
We are sorry to hear about your disappointing experience. We would like to look into this further, could you please leave your contact details in a private message, or email customercare@kingliving.com.au?
I’ve been in touch with both customer service and king Chatswood about this. They are yet to get back to me so I have low expectations anyone will
My number is +61435007415
Elizabeth R.King Living
Thank you Sophie, we are following up with the Manager now.
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Kristina was fabulous!
This was our 2nd purchase from King Living at Chatswood. Kristina and Amanda were amazing - great product knowledge, friendly, patient, and attentive without being intrusive. Kristina helped us navigate all the product and fabric choices and we were delighted with our final selection!
1 comment
Elizabeth R.King Living
Hi Jamie
Thank you for sharing your fabulous experience at our Chatswood Showroom. We are delighted to hear that Kristina and Amanda warmly welcomed you and provided amazing care and assistance suppo... Read more
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Craig DavisSydney, NSW
- 2 reviews
Excellent Service
This was my 4th purchase from King Living in Chatswood. Jason provided excellent service once again.
He used his expert knowledge to advise me on size and colour
1 comment
Elizabeth R.King Living
Hi Craig,
Thank you for your continued support of King Living. We are glad you can expect to receive consistent and excellent service from Jason at Chatswood- and that he was able to advise on the mos... Read more
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MattSydney, NSW
Pree Hiss - a superstar.
I walked in not expecting to buy anything and i walked out with a couch and side table. Pree was great she helped and guided me through the purchase and gave me some great advice. I felt very comfortable in signing on the dotted line. I would recommend if you visit the Chatswood story to ask for Pree. Good luck - M
1 comment
Elizabeth R.King Living
Hi Matt,
Thanks for submitting your feedback on the great service you received from Pree at the Chatswood Showroom. We are glad you felt comfortable with your purchase and were given helpful advice to... Read more
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RosieSydney, NSW
Thank you Kristina
My husband spent 2 hours purchasing our new Jasper lounge. Kristina was incredibly helpful and knowledgeable. Her ideas for styling in our new home were invaluable.
1 comment
Elizabeth R.King Living
Hi Rosie,
We will be sure to pass on your thanks to Kristina who will greatly appreciate your 5 star review. We are glad her helpfulness and knowledge was able to assist your husband deciding on the b... Read more
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Stella D.Sydney, NSW
Smart sofa system and great customer service
We purchased the ZAZA sofa, but needed to change it to 2*2 seater instead of the 3 seaters with chase. Pree was great help, as we were thinking of repurchase and sell the current one, she advised we can actually turn the current one into the style we wanted simply by adding more pieces!
1 comment
Elizabeth R.King Living
Hi Stella,
Thanks for taking the time to review and highlighting both the flexibility of our sofas and the helpfulness of our customer service. We are glad you could experience Pree's knowledge of the... Read more
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- NSW, Chatswood
- Verified customer
Always the best customer service
This is the third major big ticket item spending we have done over 15 years. We have had different staff members each time, and standout as in tune with customer's needs and style. Kristin was one of these reps. Exceptional service.
1 comment
Elizabeth R.King Living
Hi Gordon,
Thank you for your review- and for your continued support of King Living. We are glad that you have experienced consistently positive service from the staff over the years- most recently wi... Read more
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NicoleSydney, NSW
Easy Purchasing
Just bought the Jasper 13 today and found it easy with no pressure. Kristina was very helpful and nice. All the staff are easy going.
Can’t wait to get our new sofa in the early 2021. Nicole
1 comment
Elizabeth R.King Living
Hi Nicole,
Thank you for taking the time to review your experience at King Living. We are pleased you enjoyed Kristina's helpful service. We do hope you enjoy your new Jasper package when it arrives next year!
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- NSW, Chatswood
- Verified customer
Exemplary service: makes it all worthwhile
It was wonderful interacting with Jason at this outlet. He was extremely thorough and answered a number of questions I had, with extreme patience. He also drew out a computerised plan to reflect how the furniture/lounge will look like when placed in the living area, based on a floor plan I gave him. I much valued his advice and he was one of the key factors behind why I chose to purchase furniture from this outlet. He was fine with my paying an advance and asking the outlet to manufacture later etc as per my timelines which was very helpful. Wh...Read more
en I finally went back to book the Jasper lounge, I was a bit skeptical as it turned out it was on a day he was away and I still had some questions:-), but I had the pleasure of meeting with Katy and we were chatting like old friends with common views on fashion and what have you. She was as helpful as Jason was, there was no rush to sort me out so she could deal with others. She was happy to spend as much time with me as required. I also loved the feminine touch as we had very similar views on furniture and accessories. I don't have the furniture yet so can't speak of what it'll be like (it appears to be a great choice when it comes to modular furniture as it offers a number of extra options one can add on), but I would heartily recommend the Chatswood outlet for the services offered by their warm and friendly staff.1 comment
Elizabeth R.King Living
Hi Lalitha,
What a great review- thank you for taking the time, it is really appreciated. We are delighted that you had such a positive experience- firstly with Jason's expertise and patience. The spa... Read more
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ChristineSydney, NSW
Great customer service from Suzzanah
Suzzanah made our purchase decision easy. She sent us samples of the material we thought we wanted which allowed us to see how it would look in situ and advised us in advance of the wait times. Once we were in store it was then a simple matter of trying out the different options of style and comfort and the decision was made within 30 mins.
1 comment
Elizabeth R.King Living
Hi Christine
Thank you for sharing your great customer service experience at our Chatswood Showroom. We are delighted to hear how Suzzanah was very helpful and assisted with an effortless purchase fo... Read more
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AnnieSydney, NSW
- 2 reviews
- 2 likes
Effortless!
The whole process of buying a lounge from King was excellent and easy! Suzzanah our assistant guided us through the process easily and effortlessly! The delivery guys quick and efficient to one small issue that was fixed the next day! And the lounge is beautiful and comfortable!
1 comment
Elizabeth R.King Living
Hi Annie
Thank you for sharing your excellent five star review and the gorgeous photo of your lovely new King Living sofa. We are delighted to hear that the whole process and been smooth and seamless,... Read more
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Karen25Sydney, NSW
Excellent customer service from Pree
Pree greeted me warmly and was so knowledgeable and helpful and very patient as I searched for the perfect modular. Helping me choose the perfect one for my space. I can’t wait to see how it looks on arrival
1 comment
Elizabeth R.King Living
Hi Karen
Thank you for sharing your excellent customer service experience provide by Pree at our Chatswood Showroom. We are delighted to hear how Pree warmly welcomed you to the Showroom, was patient... Read more
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- NSW, Chatswood
- Verified customer
Great product and service
I have dealt with both Jackie Cho and Pree Hiss at King Living Chatswood, both have been extremely helpful both in helping us pick our pieces and after sale service. We are very happy with our couch and have a desk, chair and armchair on order, while we love the furniture, the customer service is really what keeps us coming back.
1 comment
Elizabeth R.King Living
Hi Kylie
Thank you for sharing your great experience at our Chatswood Showroom. It is a pleasure to read how Jackie and Pree have both been so helpful in guiding and assisting you with the perfect fu... Read more
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A great experience
See Wei has been so helpful and I can't wait for our purchases to arrive. If you ever find yourself near the store, pop in and try the couch with the memory foam cushions. Amazing.
1 comment
Elizabeth R.King Living
Thank you for sharing your amazing experience at our Chatswood Showroom. We are delighted to hear that See Wei was very helpful as she assisted you with your purchase. It is great to hear also that y... Read more
ou loved testing the comfy sofas with memory foam cushions, thank you for your five star review and recommendation.Similar opinion? Write a review on ProductReview.com.au!
LindaSydney, NSW
Exceptional customer service with a smile for the entire experience - Sales Rep Jackie Cho
We came into the Chatswood store twice this month to look for a new sofa. We were served by a sales rep named Jackie Cho. The 1st visit we spent 2 hours with Jackie who was super efficient, very informative and really helpful. She knew the system very well and was able to suggest few options in the Jasper 2 in a diagramatic visual for us to see. There were many options. We asked endless questions and she was completely patient and professional throughout the whole time. We walked away with a quote only as we hadn’t exchanged at our new home yet...Read more
and needed to do some measurements. The 2nd time we came we’d finally exchanged and were ready to buy after doing final measurements etc. again serviced by Jackie Cho. We ended up changing our existing quote to a smaller sofa size to accommodate our new space. Again Jackie was super helpful redesigning everything for us again. We spent another hour with her. We were very happy with her customer service and would highly recommend her to any customer. She was really helpful, informative, patient with a smile on her face the whole time. She was not at all pushy and allowed us to make our own final decisions. We are very happy King customers. Thank you Jackie Cho for your assistance. We will definitely recommend our friends to come to see you.1 comment
Elizabeth R.King Living
Hi Linda
Thank you for sharing your exceptional customer service experiences at our Chatswood Showroom. It is wonderful to hear how Jackie was very patient, attentive and knowledgeable and designed a ... Read more
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- NSW, Chatswood
- Verified customer
Excellent Customer Service
Spent three hours in store today exploring various lounge options for our new home. From the moment we entered the showroom we were greeted by Pree H and guided through the various options and styles available.
Having our room dimensions with us allowed Pree to prepare computer printed floor plans, which we continually had updated while we were deciding our selections. There was no pushy sales pitch, instead just good old fashioned service. We had no intention of purchasing our lounges today, but we were more than comfortable to do so based on our experience.
Thank you Pree for all your patience.
Nothing was too much trouble, you're an asset to the King Living team.
Looking forward to receiving our lounges.
1 comment
Elizabeth R.King Living
Hi Ken
Thank you for sharing your excellent customer service experience at our Chatswood Showroom. We are delighted to hear how Pree warmly welcomed you and was patient as she assisted you in navigat... Read more
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Details
Category | Physical Shops and Furniture Shops |
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Type of Furniture Offered | Bedroom, Dining, Mattresses, Outdoor and Sofas |
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Elizabeth R.King Living
Hi Robin
on the birth of your new Baby! and we are so delighted that you love your new King sofa.Thank you for your wonderful five star review. We do apologise for the delay in acknowledging our appreciation of your excellent review due to closure over the festive season. Congratulations... Read more