Reviewer Photos & Videos
Carlos and Mitchell.S
Carlos and Mitchell called ahead of time arrived on time and did a great job fix the problem very happy Kinga very lucky to have a both great work thank you
Carlos and Mitchell.S called to check is ok as they were early and arrived on time as advised Fixed our lounge with no problems. Would highly recommend their service and King overall
Carlos Service Technician
Carlos came out to replace my Jasper shelf. Really impressed, he called me prior to arriving and got the shelf assembled and cleaned up the mess in no time! Thx Carlos, awesome service!
a great example of after sales experience....!
King Living after sales experience has been extremely helpful, proffessional and friendly. Carlos the technician who attended to our request, sshowedhis experience in installing our replaced item and also took the time in answering all our questions regarding the product. Based on our experiemce with Carols ans King Living we would certainly recommend them to anyone...
Carlos service tech
Carlos was very friendly very efficient knew what the problem was fix that straight away with no fuss very professional and great customer service would recommend him for any service in the future
Carlos the technician was great. He came to our place and explained us everything, fixed the problem we had with our couch and made us feel at ease. He sent us a message with a real time tracking to let us know he was on the way. We are very please with his job.
Carlos was very friendly and dealt with thr issue straight away.
He gave valuable advice on how to maintain the leather of my lounge for years to come.
I appreciate the friendly customer service and expert advice.
Joe and carlos are amazing
Carlos and joe arrived early did the job explained everything, couldnt fault them. Their customer service was the best, they gave advice on how to care for my furniture thankyou
Efficient and helpful staff
Great and helpful staff who helped us choose the right sofa for our family and gave great advice on design and configuration. The team were lovely and helped entertain our three rowdy kids.
Great sales and service, but the recliner itself does not go back to original position
Sales and service are great, but I think either the original installation which was not done properly or it is the product itself. We received the recliners on Thursday and had to book service due to not working the next day. The lounge would not go back to its original position. They came promptly, but as soon as the technician left on Monday, it stopped working. Came back Tuesday... the same: it stopped working again, so this is his third visit. First he said it was the sensor, then one of the buttons lose on the side inside was not clicked in. So far I have lost 1.5 days from work because of the new lounge... Quite disappointing and frustrating! The product itself its truly beautiful and so very comfortable, but not worth the hassle!
Repaired Kitchen Stool
Carlos let me know he was on his way and arrived promptly with a friendly smile!He was able to repair the stool straight away.Thanks to Carlos and King Living for sorting the issue within a week!!
Carlos is a friendly and courteous Service Technician. Very knowledgeable, knows his job extremely well. I have all the confidence in his workmanship. Carlos is an asset to King Living.
Thanks for your time Carlos! Thank you for repairing my lounge. You are an asset to the company. A prompt text notification came and it was all done swiftly. Thank you again!
Carlos was perfect
Carlos was very professional and punctual, he called me to let me know he was on his way which was good for me fix the problem quickly and efficient thank you
Carlos fixed recliner
Carlos came this morning in did a fantastic job fixing my recliner very quickly I was very pleased with his attitude he was so friendly and it was very pleasant to have him here and he did a very good job very fast I'm pleased I was very pleased with the way Carlos contacted me early this morning and was very polite in saying if that is ok for you very pleasant experience thank you
Great Service from Carlos!!
Quick and easy, very informative and helpful. We had a broken chair that needed fixing and Carlos came not only on time but early! Very friendly and great customer service. Good representative of King Living.
Excellent professional services by Carlos this afternoon. Carlos is truly knowledgeable and experienced in the understanding and handling of the Electronics / Mechanical technical matters. I am so grateful for his expertise, a real Assets to KingLiving.
Elizabeth - Paddington NSW.
- NSW, Moore Park
- Verified customer
The worst retail customer experience I've ever had!
I purchase Reo 3 seat sofa 12 months ago. I went to King because they advertise their products as being the best, of superior quality and construction. My sofa arrived 3 months later, this is usually the time it takes. A few weeks had past, I started to notice that the metal hinges, allowing the headrest to be adjusted, were visible and protruding, covered only by a thin layer of leather. They were very dangerous, so much so that my girlfriend hurt her back when sitting on the sofa, and caused a nasty bruse. When I contacted King Customer care ...about this, (took 3 weeks to get reply) I was told there was nothing wrong with my sofa, that it's exactly like all their Reo sofas. It was nothing short of exhausting dealing with King Customer service, and after three months of endless correspondence they finally agreed to sent a Technician out and inspect my sofa. The Technician took one look at it, and immediately said it was faulty, he ask what would I like to have done. I asked for a replacement sofa, this was approved one week later. The replacement Reo arrived 3 months later, and by all accounts it seemed to be as I had originally purchased, no visible signs of those metal hinges. Several weeks had past and the exact same fault started appearing, the hinges were once again visible, and this time it was worse than before. I'm a very house proud person, who takes exceptional care of their belongings, I don't have any children or pets who could have inadvertently caused these issues to occur. It's simply a badly designed sofa! Once again I was in touch with KING Living customer care to request that the sofa be removed and a full refund be provided. After another round of exhausting emails, I was told they would collect the sofa and give a full refund. Not once during this entire experience, and dealings with their customer service department, did a representative actually call me, even after I'd reached a point of absolute frustration and asked for a manager to call me to discuss my concerns. I feel utterly let down by King, left with the feeling they do not actually value their customers. No one contacted me to offer an apology, or to somehow attempt to retain my custom. They simply disguarded me, and left me without a sofa. I am now struggling to have my refund transferred to my bank account, and have just been given excuses for why it hasn't been done. BE WARNED, you may receive great service from the sales team at point of sale in their showrooms, however that's where it ends. There is absolutely no level of after sales customer support if you actually need it. This is without doubt the worst retail customer experience I've ever had in my life. Think carefully before you purchase a King Living sofa! I will NEVER deal with King Living again.
Questions & Answers
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: email@example.com, and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
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