Reviewer Photos & Videos
Efficient and helpful staff
Great and helpful staff who helped us choose the right sofa for our family and gave great advice on design and configuration. The team were lovely and helped entertain our three rowdy kids.
Exchange of purchased light and table.
We purchased a lounge with 4 power side tables and LED light. Giselle assisted us with this purchase and could not have been more helpful. She went above and beyond. Recently one of the tables and light failed. I contacted Giselle and nothing was too much trouble, the whole issue sorted in 1 week. Outstanding King Furniture, you have a great product and great staff. Thank you again Giselle!
- NSW, Moore Park
- Verified customer
The worst retail customer experience I've ever had!
I purchase Reo 3 seat sofa 12 months ago. I went to King because they advertise their products as being the best, of superior quality and construction. My sofa arrived 3 months later, this is usually the time it takes. A few weeks had past, I started to notice that the metal hinges, allowing the headrest to be adjusted, were visible and protruding, covered only by a thin layer of leather. They were very dangerous, so much so that my girlfriend hurt her back when sitting on the sofa, and caused a nasty bruse. When I contacted King Customer care ...about this, (took 3 weeks to get reply) I was told there was nothing wrong with my sofa, that it's exactly like all their Reo sofas. It was nothing short of exhausting dealing with King Customer service, and after three months of endless correspondence they finally agreed to sent a Technician out and inspect my sofa. The Technician took one look at it, and immediately said it was faulty, he ask what would I like to have done. I asked for a replacement sofa, this was approved one week later. The replacement Reo arrived 3 months later, and by all accounts it seemed to be as I had originally purchased, no visible signs of those metal hinges. Several weeks had past and the exact same fault started appearing, the hinges were once again visible, and this time it was worse than before. I'm a very house proud person, who takes exceptional care of their belongings, I don't have any children or pets who could have inadvertently caused these issues to occur. It's simply a badly designed sofa! Once again I was in touch with KING Living customer care to request that the sofa be removed and a full refund be provided. After another round of exhausting emails, I was told they would collect the sofa and give a full refund. Not once during this entire experience, and dealings with their customer service department, did a representative actually call me, even after I'd reached a point of absolute frustration and asked for a manager to call me to discuss my concerns. I feel utterly let down by King, left with the feeling they do not actually value their customers. No one contacted me to offer an apology, or to somehow attempt to retain my custom. They simply disguarded me, and left me without a sofa. I am now struggling to have my refund transferred to my bank account, and have just been given excuses for why it hasn't been done. BE WARNED, you may receive great service from the sales team at point of sale in their showrooms, however that's where it ends. There is absolutely no level of after sales customer support if you actually need it. This is without doubt the worst retail customer experience I've ever had in my life. Think carefully before you purchase a King Living sofa! I will NEVER deal with King Living again.
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Questions & Answers
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: firstname.lastname@example.org, and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
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