Reviewer Photos & Videos
Thank you to Mitch for excellent service,
Great advice and a positive attitude - very lovely and polite. I love our King Living lounge and would highly recommend the product backed with an excellent technician and service should you have any small issues.
a great example of after sales experience....!
King Living after sales experience has been extremely helpful, proffessional and friendly. Carlos the technician who attended to our request, sshowedhis experience in installing our replaced item and also took the time in answering all our questions regarding the product. Based on our experiemce with Carols ans King Living we would certainly recommend them to anyone...
We got a jasper 2 sofa and aspen coffee table. Excellent quality and design. The delivery gents, Sam and Karl were very helpful with setting up the furniture too.
The triple layered sofa is thick enough to withstand scratches from our pets and easy to clean. I like how it’s modular so we can shift things around to turn it into a day bed when guests arrive. The coffee table is solid and heavy goes well with the timber shelves on the sofa. All in all we are very happy with the purchase
Great products and service
My review covers my initial face-to-face shopping experience and also follow up action with Nicole at Customer Service via email and phone. The store experience was great. Great products and knowledgeable and helpful service. Nicole was also very helpful in managing the changes that needed to be made to my cushions as the original order was not filled correctly. I am very pleased with the final product.
Everything from the help by Mary Ann during purchase and the great care during the final delivery and assembly by Sam and Karl was top notch.
Mary Ann was very kind and patient which made the decision to buy so much easier. She genuinely helped us get the right furniture for us.
Sam and Karl were awesome. They carefully maneuvered the house to make sure they didn't cause any damage during delivery. They did an equally excellent job at assembly.
Great experience all round.
Excellent Felix Studio Bed Quality
The bed just arrived and may I say I love the quality of it. It was put together by Sam & Karl. They were so polite and professional and obviously know King’s product very well that they breezed in and out of my place without any fuss. Well done boys!
Excellent delivery service.
Sam and Karl the delivery guys worked hard in 40 plus degree heat and carrying everything up through a tight staircase and doorways in an old inner city terrace, assembled everything perfectly. Excellent service from these guys.
I have purchased the Jasper Couch, the sales person was extremely helpful and patient in helping me decide. Delivery was on time as promised, I was called within 20mins of arrival, Dean & Ahmed were very polite, friendly & helpful. Dean & Ahmed assembled my couch and changed the layout without hesitation until I was happy with it.
Thank you Sharon
Great service from sale to delivery
My bed arrived today and it looks just as good as I had hoped.
My parents had a sofa from king living that I just about grew up with. It aged really well (no easy feat with 3 teenagers over 6 feet tall!) and, after being re-upholstered at the 10 year mark was like brand new. So when it came time for my husband and I to upgrade our bed, I was pretty happy to check out King Living and I’m really glad I did.
At the sale point, Adam was a pleasure to deal with and really knew his stuff. We were very indecisive about fabrics and his patience and g...
Excellent service and good value
I browsed the store looking for the right sofa and was assisted by Maryanne (Sales Consultant) who was extremely knowledgable and courteous. She offered lots of advice and was not pushy in any way and let me look at all options. There is such a wide range, but I chose the Delta III as it is easily configurable (like Lego). The quality is excellent and the promised delivery and assembly is another plus. Thank you Maryanne.
Efficient and helpful staff
Great and helpful staff who helped us choose the right sofa for our family and gave great advice on design and configuration. The team were lovely and helped entertain our three rowdy kids.
Exceptional quality & service!
Thank you Maryanne Sev. - v. impressive service! So helpful, polite, knowledgeable and friendly. I found the perfect sofa - premium quality. Extensive range designs, materials & colours. Highly recommend them to anyone!!
Gizelle was amazing!.
Gizelle was knowledgeable and patient, she very quickly identified my style and worked this perfectly into the pieces we chose. We have the ability to furnish our brand new house and choosing beautiful furniture with the help of an informed sales person made me feel very supported
Having an informed representative by our side made making decision decisions for our whole house a little less daunting.
Products are of a very high quality and the ability to customise gives you a very personal outcome.
A big thank you to Maryanne Potonides at Moore Park. Her professionalism, advice , guidance and efficiency were incredible and it was an absolute pleasure dealing with such a competent staff member.Would highly recommend her services.
Great work King Living!
Had a great experience all the way from the show room to delivery and installation. Sam and the guys were top notch, on time and did a great job with the delivery making sure to clean everything up after them.
Highly recommended and great job Sam!
Just had our lounge delivered and wanted to thank Maryanne for all her hard work. We were at the store about lunch time when the sale was on and it was very busy, people everywhere & Maryanne had just finished seeing 2 lots of customers. We were walking around trying to decide between two lounges and Maryanne asked if we needed help. We told her which lounges we were thinking of & the area it was going in to, so she advised us of all product information of each lounge (very knowledgeable of all products) then showed us on laptop how it would fi...t into the space. After we selected a lounge she helped with different colour swatches to co ordinate with our carpet sample & took us outside of shop where there was natural light instead of fluorescent light, which made a big difference. Thanks again Maryanne for making the job of lounge hunting so much easier & your bright & cheerful approach to your work after a long & busy day. I wish all retail staff were like you.
Bought Oscar sofa bed. Great quality, happy with the service
Their sofa beds are very good quality, especially mattress. I looked at other stores trying to find the best quality mattress and easy assembling. So far King Furniture offered the best price-quality product. The bed itself very easy to use. Delivery was prompt, communication great. I'm, happy with my purchase
Amazing service! Everyone must see Jizette at Moore park
I have been eyeing out a king couch for our new house for almost 2 years. I went into the Moore park store and I was served by the amazing Jizette.
In store experience was exceptional, but it didnt stop there both Jizette and I were emailing each other for almost 2 weeks to make sure my new couch was suitable for our new space. Jizette was able to come up with a solution to every concern i had.
Jizette is defiantly an asset to your business. Thank you !
Thanks King Living.
We recently took delivery of a serenade storage bed. Our experience from start to finish was a very positive one and the bed is brilliant! I just want to make a special thank you to our delivery guys, Sam and Karl, who despite having to contend with our very awkward and steep site, got the job done with a smile. Thanks everyone at King.
Exchange of purchased light and table.
We purchased a lounge with 4 power side tables and LED light. Giselle assisted us with this purchase and could not have been more helpful. She went above and beyond. Recently one of the tables and light failed. I contacted Giselle and nothing was too much trouble, the whole issue sorted in 1 week. Outstanding King Furniture, you have a great product and great staff. Thank you again Giselle!
Questions & Answers
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: firstname.lastname@example.org, and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.
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