Reviewer Photos & Videos
best customer service from the showroom to the delivery
ordered several items from king, Kahn from Moore Park was excellent, very attentive and was a pleasure to deal with. Dean and Bill the delivery men, were amazing, very professional and provided excellent customer service. was a very seamless transaction.
Fantastic service from store to delivery !
The experience of our first purchase from King Living has been fantastic.
From the very attentive and thorough explanation of products provided by staff at the Moore Park store, to the friendly and very efficient delivery team. Culminating in the current enjoyment of the workmanship of the Jasper lounge at home. Wish all furniture purchases were as easy.
Second King Sofa Purchase - Happy King Campers!
Bill and Dean have just delivered and installed our new sofa. It looks fab' and the boys were great. Very happy!
Efficient, on time and exactly as ordered - thanks King Living!
Gizelle @ Moore Park: legend
Gizelle could not have been more helpful, honest and knowledgeable. She knows her product and has a great mind for interior design. Surrounded by a great team and a well presented showroom. We’ll be back!
We had a King bed delivered this morning.
Dean & Bill were exceptional, they installed the bed and cleaned up after installation.
Very professional & clearly take pride in their work.
It is refreshing to have such dedicated people.
Their customer service was faultless.
- NSW, Moore Park
The worst retail customer experience I've ever had!
I purchase Reo 3 seat sofa 12 months ago. I went to King because they advertise their products as being the best, of superior quality and construction. My sofa arrived 3 months later, this is usually the time it takes. A few weeks had past, I started to notice that the metal hinges, allowing the headrest to be adjusted, were visible and protruding, covered only by a thin layer of leather. They were very dangerous, so much so that my girlfriend hurt her back when sitting on the sofa, and caused a nasty bruse. When I contacted King Customer care ...about this, (took 3 weeks to get reply) I was told there was nothing wrong with my sofa, that it's exactly like all their Reo sofas. It was nothing short of exhausting dealing with King Customer service, and after three months of endless correspondence they finally agreed to sent a Technician out and inspect my sofa. The Technician took one look at it, and immediately said it was faulty, he ask what would I like to have done. I asked for a replacement sofa, this was approved one week later. The replacement Reo arrived 3 months later, and by all accounts it seemed to be as I had originally purchased, no visible signs of those metal hinges. Several weeks had past and the exact same fault started appearing, the hinges were once again visible, and this time it was worse than before. I'm a very house proud person, who takes exceptional care of their belongings, I don't have any children or pets who could have inadvertently caused these issues to occur. It's simply a badly designed sofa! Once again I was in touch with KING Living customer care to request that the sofa be removed and a full refund be provided. After another round of exhausting emails, I was told they would collect the sofa and give a full refund. Not once during this entire experience, and dealings with their customer service department, did a representative actually call me, even after I'd reached a point of absolute frustration and asked for a manager to call me to discuss my concerns. I feel utterly let down by King, left with the feeling they do not actually value their customers. No one contacted me to offer an apology, or to somehow attempt to retain my custom. They simply disguarded me, and left me without a sofa. I am now struggling to have my refund transferred to my bank account, and have just been given excuses for why it hasn't been done. BE WARNED, you may receive great service from the sales team at point of sale in their showrooms, however that's where it ends. There is absolutely no level of after sales customer support if you actually need it. This is without doubt the worst retail customer experience I've ever had in my life. Think carefully before you purchase a King Living sofa! I will NEVER deal with King Living again.
Great service until you order
Great stylish stores with a nice contemporary range of lounge, sofas, dining tables, chairs and bedroom furniture. The staff are attentive and knowledgeable service is great until after you make payment. After this the customer service goes down hill. Meaning there is none. #retailbullying
My entire experience with King Living was fantastic. This is my second King sofa and my last experience the team are fabulous. A very big thank you to George and Lyall who delivered my sofa. I have a small lift and they got my sofa up to the 4th floor with a smile on their faces. And to top it off I love my new sofa more than I thought I would.
Exemplary Service at Moore Park store from Kahn
Thank you Kahn for not only your exemplary service to us but your customer service and patience shown to customers and staff who were constantly asking you questions and you had time for everyone and dealt with each situation .
Excellent keep it up well done
Sam & Moe came to deliver my new lounge and it was to say the least a BIG job. A large lounge into a smaller apartment with very little room for error and the guys did a fantastic job.
Professional service and job well done, highly recommend these guys!
Choosing something stylish and comfortable that suits your home. King Furniture did just that, very happy with my purchases Jasper lounge stylish coffee table and bedding.
Big thx to stuff..
Fabulous Delivery by Sam and Moe
Friendly and professional delivery performed by Sam and Moe was the icing on the cake for the whole experience of buying new furniture with King Living and the extra effort they put in by taking away the packaging is just great!
Perfect Service from Sam and Moe
The customer experience we have had here at King Living was great, in particular Sam and Moe, your delivery staff. Great attitude, in and out within 15 minutes of arrival.
We recently purchased all King Living pieces for our new home. We were so thrilled with the consultant
Nicole Shalala, she was fantastic. Nothing was too much trouble, Nicole went the "extra mile" with any query. We couldn't have had a better experience. The furniture looks amazing and we are pleased with our purchases.
Thanks Maryanne Pontonides and Gizelle :)
Maryanne P was lovely, very knowledgable about the fabrics and helpful with her suggestions.
Gizelle was very friendly and patient with me on the phone, and went above and beyond to ensure my sofa would be delivered successfully.
Customer Service at its BEST
I have just taken delivery of my beautiful new KING furniture Jasper lounge. Mooky & Moody delivered my pieces with excellent customer service, friendly faces and a "can-do" attitude. Nothing was too much trouble and they triple checked everything for set-up.
They even noted that my storage piece had a broken hinge and advised me to photograph and send to KING while they noted same on delivery docket.
Now waiting to hear back from KING re: next steps, but expecting no problems.
We are long time customers and with service like Mooky & Moody's wi...
- NSW, Moore Park
Excellent customer service
Excellent customer service. Thank to Maryanne Potonides who helped us choose the pieces with variety of fabric and colour. The process was well explained and no hidden information. Yen Lin also helped with phone order. It was easy and pleasure to deal with.
Fabulous service once again by Adam. He was very helpful in selection of fabrics that would suit our family and way of life. Adam pointed out the fabrics that would not suit our dog & may pill. Adam had previously sold us our sofa 8 years ago.
We had one of the best experiences today buying our sofa from King Living at Moore Park. Yen Lin who served us was extremely patient, gave us all the information needed, was very helpful at all times and at no time made us feel pressured. We were comfortable to make the right decision for us. Yen spent enough time with us but also left us alone to discuss the details which we really appreciated. Thank you Yen, I'm sure we will love our new sofa!!
Great service, friendly staff member that served us
All our questions were answered. We love the product and quality. We are told once deliver they assemble and get rid of the rubbish, great service. Would recommend Maryanne at Moore Park!
Questions & Answers
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: firstname.lastname@example.org, and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.
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