My order has been delayed due the the global effects of COVID-19. The communication if that message was initially handled poorly by King Living but subsequently handled very well after due consideration by management. I’m hopeful of a hassle free relationship from here on in, up until delivery ASAP

Sales and service are great, but I think either the original installation which was not done properly or it is the product itself. We received the recliners on Thursday and had to book service due to not working the next day. The lounge would not go back to its original position. They came promptly, but as soon as the technician left on Monday, it stopped working. Came back Tuesday... the same: it stopped working again, so this is his third visit. First he said it was the sensor, then one of the buttons lose on the side inside was not clicked in. So far I have lost 1.5 days from work because of the new lounge... Quite disappointing and frustrating! The product itself its truly beautiful and so very comfortable, but not worth the hassle!

The lounges there are lovely with good quality builds but the customer service is crap. If I’m paying over $10k for a lounge then I’d expect everything to be amazing!! It was very disappointing...

We finally bit the bullet and brought a king cloud 2 three seater in white. When it was delivered the arms were not the ones we requested. We live in a small apartment and had requested the skinny arms but were sent the thick ones. We spoke to the salesperson who tried to convince us that the arms would grow on us and that the skinny arms would not look good. After several stressful phone calls King agreed to send the arms we originally ordered. When they arrived there was a large stretch mark on one of the replacement arms. The delivery guy co...