A challenge during this COVID period
My order has been delayed due the the global effects of COVID-19. The communication if that message was initially handled poorly by King Living but subsequently handled very well after due consideration by management. I’m hopeful of a hassle free relationship from here on in, up until delivery ASAP
Great sales and service, but the recliner itself does not go back to original position
Sales and service are great, but I think either the original installation which was not done properly or it is the product itself. We received the recliners on Thursday and had to book service due to not working the next day. The lounge would not go back to its original position. They came promptly, but as soon as the technician left on Monday, it stopped working. Came back Tuesday... the same: it stopped working again, so this is his third visit. First he said it was the sensor, then one of the buttons lose on the side inside was not clicked in. So far I have lost 1.5 days from work because of the new lounge... Quite disappointing and frustrating! The product itself its truly beautiful and so very comfortable, but not worth the hassle!
Beautiful lounges but crap customer service
The lounges there are lovely with good quality builds but the customer service is crap. If I’m paying over $10k for a lounge then I’d expect everything to be amazing!! It was very disappointing...
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NIce couch, really dissapointing after sales srvice.
We finally bit the bullet and brought a king cloud 2 three seater in white. When it was delivered the arms were not the ones we requested. We live in a small apartment and had requested the skinny arms but were sent the thick ones. We spoke to the salesperson who tried to convince us that the arms would grow on us and that the skinny arms would not look good. After several stressful phone calls King agreed to send the arms we originally ordered. When they arrived there was a large stretch mark on one of the replacement arms. The delivery guy co...nvinced us that it would settle and disappear. It did not. I have called King 3 times and was told the leather specialist would be in contact with me,but still no contact has been made.5 weeks have passed and I am feeling frustrated and angry. Everyone is so nice until you pay them then they don't appear to want to know. I really expected a greater level of service and this has left me feeling really let down.
Questions & Answers
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: firstname.lastname@example.org, and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
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