A challenge during this COVID period
My order has been delayed due the the global effects of COVID-19. The communication if that message was initially handled poorly by King Living but subsequently handled very well after due consideration by management. I’m hopeful of a hassle free relationship from here on in, up until delivery ASAP
Great sales and service, but the recliner itself does not go back to original position
Sales and service are great, but I think either the original installation which was not done properly or it is the product itself. We received the recliners on Thursday and had to book service due to not working the next day. The lounge would not go back to its original position. They came promptly, but as soon as the technician left on Monday, it stopped working. Came back Tuesday... the same: it stopped working again, so this is his third visit. First he said it was the sensor, then one of the buttons lose on the side inside was not clicked in. So far I have lost 1.5 days from work because of the new lounge... Quite disappointing and frustrating! The product itself its truly beautiful and so very comfortable, but not worth the hassle!
Maryanne at King Living Moore Park was great for our first sofa buying experience. She was attentive, diligent and observant and we would
Go back to see her every time! She is amazing
Great sofa delivered by Sam and Moe
I bought my new Zaza sofa at the King Livng Moore Park. The staff there were very helpful and patient while I perused the fabric choices and took some time to decide. The sofa arrived today and I am very pleased with the final product. My only issue was with the delay in delivery. Although the delivery date was 2 months from the date purchase, it was delayed another 2 times due to issues in the workshop. Very frustrating. Sam & Moe delivered and assembled it today and they couldn't have been a more helpful, friendly and professional team.
Beautiful lounges but crap customer service
The lounges there are lovely with good quality builds but the customer service is crap. If I’m paying over $10k for a lounge then I’d expect everything to be amazing!! It was very disappointing...
Great service until you order
Great stylish stores with a nice contemporary range of lounge, sofas, dining tables, chairs and bedroom furniture. The staff are attentive and knowledgeable service is great until after you make payment. After this the customer service goes down hill. Meaning there is none. #retailbullying
Great Service and exceptional company values
It's very clear that the team at King are well trained, passionate, confident and knowledgeable- it truly shows.
Though we came into store on a very busy last day of sale we were still treated by Jizette like we were the only people there and were not made to feel rushed in any decisions whatsoever.
We left extremely satisfied that Jizette had helped us make all the right choices on colours, fabrics, sizes and extras and we know that was because it came from an expert, we really valued Jizette's opinions and advice.
We have never shopped ...
Very happy with King Furniture
We went to Moore Park and went into king Furniture where we meet Kim Lake who showed us around the showroom where she helped us select our lounge suite for our sitting area. She was very helpful and knowledgeable with furniture as well as fabrics. The delivery arrived on time and the delivery men were very helpful and polite. We are very happy with the end result.
great and stress free shopping
Had a great experience - it was so easy to choose the fabric/finish and the furniture. The only hold up was their computer system because it was the last day of one sale and the day before another, and the computer prices weren't in keeping with what was in the store.
Kim the sales rep in Kings was great - very helpful and responds to any changes in my order within a couple of hours.
Thanks - this part of renovations is a breeze!
Great but could be better
Our salesperson Rachael as great very helpful and accommodating. But frustrated at the lack of mattress sample in the layer we required. Delivery driver George M was great he did a get job even though we were both mixed around by times being changed and schedules being changed without both of us being notified. Appreciate the people above and the work they did even with the runaround.
Replacing old Delta couch
Hi bought a Plaza lounge to replace my old Delta lounge which was worn and too dark for my new place.The Plaza lightens up the space and is as comfortable as the Delta was.The delivery men were punctual and polite and helpful in moving my old couch.
NIce couch, really dissapointing after sales srvice.
We finally bit the bullet and brought a king cloud 2 three seater in white. When it was delivered the arms were not the ones we requested. We live in a small apartment and had requested the skinny arms but were sent the thick ones. We spoke to the salesperson who tried to convince us that the arms would grow on us and that the skinny arms would not look good. After several stressful phone calls King agreed to send the arms we originally ordered. When they arrived there was a large stretch mark on one of the replacement arms. The delivery guy co...nvinced us that it would settle and disappear. It did not. I have called King 3 times and was told the leather specialist would be in contact with me,but still no contact has been made.5 weeks have passed and I am feeling frustrated and angry. Everyone is so nice until you pay them then they don't appear to want to know. I really expected a greater level of service and this has left me feeling really let down.
Questions & Answers
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: firstname.lastname@example.org, and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.
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