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Best customer service experience in years!
Wonderful experience at Moore Park. Store is stunningly presented and the staff are patient and knowledgeable. I took my time and did not feel pressured at all. The pricing was great in the sale and the quality is second-to-none. Very happy thanks!
Best couch I have ever owned
Excellent service in store and friendly delivery and installers (Sam & Karl). Pleasant store is accessible for wheelchairs. There are lots of options, styles, fabrics and colours as well as clever design features. Staff are helpful without being pushy. They do not rush you but allow you to get a feel for any products you like.
Ordering and payment easy and simple. And it was on sale, which was a bonus. As our couch was being made to our specifications we had a waiting time which was extended due to COVID holdups.
Service, design and quality. ✅ Pleasant store, helpful staff. ✅ What more can you need from a furniture store?
Amazing service from an amazing team
From the moment we walked in, it was a breath of fresh air compared to the other retailers we had been looking at. A beautiful showroom, gorgeous product, and the team were all so happy to be there which I had not really seen in other stores we visited.
We were served by Nicole who guided us from the moment we entered the store, going through sizing, style and colours and put together a beautiful lounge room for us.
Super excited to get our delivery now!
Superb professional service & support
This was our second King Furniture purchase and once again we were delighted and impressed throughout the whole process. Always enjoy wandering around the King stores. Our purchased was made from the Moore Park store with the excellent help and support of Maryanne Potonides, whose professional service and attention to our needs and requests was exemplary. We were duly notified of our delivery and the delivery chaps, Stan and his colleague who arrived at the agreed time, were courteous and efficient in unpacking and assembling the two sofas. So a great king experience and we thank Maryanne and King.
Great furniture even better service
After spending some hours with your delightful staff yesterday obtaining quotes for new furniture for our recent home purchase, we could not be happier with the attention to detail, the courteousness & product knowledge of those involved. It was really great fun both for my wife & I as well it seemed for the staff working with us. The options offered, the concise placement of the items on our floor plan as well as the exchange of ideas made the afternoon a memorable one. We have dealt with King on a number of occasions in the past both at the M...oore Park location as well as Chatswood, Annandale & Northmead, and have found on every occasion, your staff have been customer focussed, knowledgeable & great to work with. A special mention for Dee C. & Maryann P for their outgoing nature and easy smiles. Thank you all at Moore Park. We will be back! A lovely store, well laid out & easy to find exactly what you need.
Excellent advise and help
My experience with Khan was fantastic. He was so helpful and I couldn’t have asked for better service. Being in Melbourne we are absolutely stuffed during this lockdown but having Khan’s expertise and excellent sales support we have made a fantastic purchase. Very appreciative. Very Happy. Can’t wait to get our outdoor furniture! Cheers !
Beautiful outdoor furniture
I’m from Melbourne and all our showrooms are closed, i rang the Sydney showroom and Kahn promptly
Returned my call, I couldn’t have wished for a better sales consultant, his very knowledgeable and helpful in choosing all my outdoor furniture and very patient in answering all my questions.
Thank you Kahn for your amazing customer service.
Perfect Lounge with perfect service !
We’ve just recently purchased the Delta lll lounge in Roma Tan leather.
On our first visit we had such a warm introduction from Maryanne Potonides. Her warm and professional demeanour was a key that stood out. Not only did we fall in love with the couch we have purchased but the service style was very hard to fault infact she exceeded our expectations. Very informative and very accomodating yet not pushy.
I’m about to give birth to my second child and have been looking around for a new chaise Lounge for a couple of months now but have not s...tumbled on one we knew we wanted until we walked into King Furniture. Maryanne has been so pleasant to deal with. Her approach and positive mannerism is what brought us back. Her patience and enthusiasm in showing us how to configure the lounge should be commended on. She is truly an asset to King Furniture. I wish her the very best.
Great customer service
Jizette our sales consultant was awesome! She was very knowledgeable, helpful, and gave excellent advice when selecting our sofas and fabrics. She clearly loves the products and was able to give insights from her personal experience with the products. She was very patient and a pleasure to deal with. Thank you for your amazing customer service.
Excellent and knowledgeable help
High quality products displayed and presented in well thought out arrangements. Gizelle was very knowledgeable and answered all questions patiently. All the staff were friendly, even when discussing over the phone with Jo when I called a week later, and then with Yen yesterday, when Gizelle was away. Information and quotes by emails were prompt and accurate.
Love love love our new furniture
Our experience with King Living Moore Park was exceptional from our very first visit. Giselle, the sales lady was so helpful in assisting us with all our requirements. She went above and beyond in helping us choose our fabric and style of couch which was delivered last week. The delivery team were so helpful, on time and polite
We love our new couch!
Thank you and grateful for your exceptional service
Great customer service
We had a pleasure of dealing with Maryanne, who was knowledgeable, extremely helpful and fantastic to deal with. Overall, we had a great experience from choosing the products to ordering at Moore Park, King Living. Just wish that delivery date could be sooner!
Best Sales Consultant
I was served by Gizelle Atie, i went and visited several other furniture shops and walked back out cause i didn't like the service or assistance i was getting.. But as soon as i walked in to King, Gizelle greeting me with a friendly face, extremely helpful and very patient as i was going back and forth with my decision.. i dont normally leave a review as i forget or just get too busy but this time i actually sat down to write about what a fantastic sales consultant she was. I placed and order for my lounges and will be back to place one for my outdoor also once i know my space. Highly recommend King and being served by Gizelle.
Excellent customer service and knowledgable advice
I had excellent customer service at the Moore Park, NSW King Living store on three occasions, everyone in the store was very approachable and were attentive to any questions I had. Maryanne helped me out on my second visit with some questions I had on behalf of my client and the service received was A grade. I would recommend going in-store and getting first hand advice from any of the service team at King Living. As a Interior Designer, I valued the knowledge imparted and assistance with getting fabric combinations right - Maryanne and the team know their products and I know my client will be extremely happy with her lounges and other furniture pieces selected. Thank you.
I was unsure which lounge configuration and dining setting would work best in my space. After seeing images of the area Maryanne was very very helpful with her practical advice and made sure the measurements would work. She was able to help with colour options and I now feel confident with my choices.
Fantastic service from Daniel at King Living Moore Park
We couldn't be happier with the excellent service we received from Daniel Warda at King Living Moore Park. It is no small undertaking to invest in furniture that you want to last for a lifetime - not only are the range of options overwhelming, but it also takes a particular eye to envisage how a sofa might look once it is made to order. Daniel was patient, knowledgeable, through, and happy to spend as long as we required to ensure we understood all our options, were comfortable with our choices, and knew the implications of various decisions. ...He never put any pressure on us to make the sale, allowing us to walk out without having committed to anything despite having spent well over an hour with us in the showroom - after a time investment like that, many sales people will be looking to extract your credit card details! When I contacted him later in the week requesting changes to the design, his advice on colour and leather options (he volunteered to take photos of the options so we could be sure of the choice), and a revised quote, he completed everything we asked for and more in a completely professional and timely fashion, and we still didn't go ahead! After we finally committed a week later, Daniel then subsequently learnt that delivery to our address would not be possible, so, unbeknownst to us, obtained a quote from an independent removalist, negotiated with head office to take the additional cost into account, and obtained approval to offer a further 10% discount on our furniture. He then rang us with the great news that as a result of his efforts, we would actually end up paying less than the original sales order, even with the independent removalist charge included. We have not yet taken delivery of our furniture, but I was so impressed by Daniel that I felt it was only fair to write a review specifically about his dedicated and professional service. Thanks Daniel! Your knowledge and made a big and complex task much more manageable. We are really looking forward to seeing our furniture!
Excellent service from day one and through the process
The service we've received by Maryanne at Moore Park store was Amazing! She allocated uninterrupted time, answering all questions and lead us through the steps smoothly.. She got the Order from us. Thank you Maryanne.
Very happy with the service and the quality of our King Cloud lounge. Can't wait for our next delivery next month
Thanks Maryanne for looking after us again. We enjoyed the experience. Michael and Lourice. Look forward to the next deliveries next month and October. I would recommend your product . Thanks
King Cloud 111 is exactly what we were looking for in , style, comfort and colour range
Store was spacious to look around but without the help of Maryanne would have missed the King Cloud 111 display. She helped us team up our 2.5 seater lounge with 2 fabric chairs and made it very easy to decide on the right colour and quality of fabric. We are both very excited to have a new look in our apartment. We already own a king lounge for another room and love the quality, modern yet timeless style of King.
Excellent Customer Service
We received excellent service from Maryanne from the Moore Park store. She assisted us in such warm and helpful manner, not to mention her knowledge on the products. We were also assisted by two other stuff in the store and they were just as pleasant. The quality of the product speaks for itself and Maryanne helped us to decide the best configuration that we will be happy with for a long time to come.
The story gets better, upon delivery we discovered one of the tables had a slight chip and contacted customer service. Sarah swiftly organised for another one to be delivered and we received the table within a couple of days! The entire experience with King has just gone well and above my expectation.
Questions & Answers
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: firstname.lastname@example.org, and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.
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