King Living NSW, Northmead
Part of King Living 4.6 

King Living NSW, Northmead

 Verifiedkingliving.com.au
King Living NSW, Northmead
4.8

320 reviews

PositivevsNegative
96% · 30710 · 3%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Appearance As advertised · Not as advertised
Product Quality
4.9
Customer Service
4.9

Reviews

320 reviews
Franco C.
Franco C.3 posts
  NSW, Northmead

Excellent customer service

We have brought a new two seaters Cloud V lounge.
Robyn at the KING Northmead Showroom was very professional and helpful in assisting us to make the right choice.
She explained to us how it was possible to transform the two seaters into a 3 seater plus single chair or a single 4 seater simply by adding/removing the handrest part of the modules.
We were impressed by the quality and level of comfort of the lounges and the flexibility of the modular components.
Apart from the long delivery time we are happy with our experience.
I guess good things take time.
Look forward to receiving our lounges and start enjoying them. Show details ·  1
Sam
SamSydney, NSW
  NSW, Northmead

Amazing Service and Products

Purchased an end of bed bench (Cassia Ottoman) for our bedroom. Afrouz was amazing in quickly helping us through the options on product and delivery. Amazing quality and price from King with their current sale. The follow up post purchase has also been fantastic. This wont be our last visit to see the King Living team at Northmead. Thank you team! Show details ·  1
Umesh
UmeshSydney, NSW7 posts
  NSW, Northmead

Defective Products

Defective Buffet delivered 2 weeks ago after 3-4 months of wait. And now still awaiting it to be fixed without any definitive ETA - totally at their mercy. Rude call centre people who do dictate their own terms and dont listen and empathize with clients. Why should we not get an immediate replacement for a defective delivery that one cannot use? Would never buy from King again. Show details
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Melissa ishac
Melissa ishacSydney, NSW2 posts
  Verified NSW, Northmead

Exactly what I wanted

Very pleased with my whole experience at your Northmead Store. I was assisted by Sucheta who was amazing. Customer service was outstanding as she listened to what I wanted and helped me decide on the perfect lounge. Her recommendations & eye for detail was amazing. Very happy with my purchase. Such a lovely experience visiting your store Show details
Helen Parkin
Helen Parkin4 posts
  NSW, Northmead

Wonderful relaxed customer service!

Sucheta and Simone were extremely patient and helpful in suggesting suitable sofas for our difficult situation. Simone was very knowledgable of products and colours which definitely steered me to the right decision. Now all I have to do is wait for delivery. It has been a very pleasant customer experience at Northmead King Loving. I definitely recommend this store.
Joy
Joy3 posts
  NSW, Northmead

Excellent customer service

Melania came straight over to assist us and showed us the options and additions available. She was very knowledgeable and listened to our needs. We walked away feeling very confident that we had purchased exactly what we wanted. Show details
Sandeep
Sandeep
  NSW, Northmead

Sharon provided excellent service

We went on a weekday to try to make a decision without the crowd. Sharon helped us by talking us through every detail without rushing us at all. For such a large long term purpose I was very satisfied that I'd been taken through all options and made the right decision. Show details
Halla Chatila
Halla ChatilaSydney, NSW
  NSW, Northmead

Afrouz is an absolute super star! Incredible customer service. Wow!

Afrouz is an absolute professional. She listened to my issues and my frustration regarding an error with delivery date due to multiple items ordered and then solved the issue after taking time away to sort it out with the IT and logistics team. Her can do attitude is refreshing.  Show details ·  1
Diya
DiyaSydney, NSW6 posts
  NSW, Northmead
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Farid
Farid
  Verified NSW, Northmead

Very helpful consultant

We love our delta 3 which was delivered to us this week. Leila at King living helped us with every single decision we had to make and made sure we got what we needed. Leila also did an amazing job with arranging our delivery. Show details ·  1
Lele
LeleSydney Surrounds, NSW5 posts
  NSW, Northmead

Dreadful Service at Northmead, incredible service at Castle Hill

Unfortunately my experience at the Northmead store yesterday was pathetic, truly need to review who is representing your brand. Thankfully Bianca from the Castle Hill store this morning was an absolute treasure in helping me select my new fabric for my sofa.. Bianca, your style, grace and presence this morning was unmatched.. Thank you. Show details
Product Quality
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Sinta
SintaSydney, NSW14 posts
  Verified NSW, Northmead

Delta III

We initially went to King Living Castle Hill, but the lounge we wanted to see was not on display there. We were recommended to go to Northmead. Our experience there was positive. Staff was attentive, and Leila was our helpful sales agent. The general attitude is of listening to the customer and providing advise; we were not pushed to decide, and they operated as a team.

We had our Delta III order confirmed early Feb, and it was delivered end of May. The lead time was explained to us. Happy with our purchase, including delivery and communications. It has a great modular design. Was a bit nervous as our lounge colour was not displayed at Northmead, though they did have big swatches to help.  Show reply

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Jessica
JessicaSydney, NSW2 posts
  NSW, Northmead

Purchase experience

We came into the showroom with an idea of what we wanted, and Sharon made that process so much smoother and simpler than what we thought it would be. She gave us all our options, demonstrated the deeper backrest, and how to rearrange the couch. We're very happy with her service, it was transparent, friendly and efficient. Thankyou Sharon!  Show details ·  1
Mariam
Mariam2 posts
  NSW, Northmead
Scott Bosher
Scott Bosher2 posts
  NSW, Northmead

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Details

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CategoryPhysical Shops and Furniture ShopsFurniture ShopsFurniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and Sofas
Awards 2020 and 2021202120212020 and 2021
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Contact info for King Living NSW, Northmead

Mon9:00 am - 5:30 pm
Tue9:00 am - 5:30 pm
Wed9:00 am - 5:30 pm
Thu9:00 am - 5:30 pm
Fri9:00 am - 5:30 pm
Sat9:00 am - 5:00 pm
Sun10:00 am - 5:00 pm

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