Installation and service calls
After two service calls, an issue (relating to how well the steel pins are inserted into the frame) with the installation of my Neo sofa has been resolved. Despite the run around, I still have confidence in the product and look forward to enjoying the Neo sofa in the future. Just make sure the installers use a mallet to install the pins, which was what both service technicians used, but not the installer! Thanks to Glenn for an outstanding level of service (finally) to fix the problem.
Excellent Customer Service.
I would like to thank Melania from Northmead.
For her help, care, time and knowledge.
I will be telling family and friends what a great experience it was dealing with her.
Such an asset to King Living.
I am so looking forward to the Jasper Metro coming.
We spent a lot of time deciding on the perfect couch for our family and were given lots of help and advice to make the perfect choice. Melania took us through all of the choices to best suit our lifestyle and we didn’t feel rushed or pressured to make a decision. She was extremely helpful and a pleasure to deal with.
Our Second Delta Lounge
We are so pleased we made the effort to drive down from Newcastle to visit the showroom rather than buying online. Caterina made us most welcome and with her advice ensured we were able to select the right lounge in the colour that suited our home. Our only negative experience was that the charge to deliver to our home north of Newcastle was over the top. We drove down and picked our lounge from the warehouse in Sydney and assembly was a piece of cake. Top marks to Caterina and to the Northmead showroom.
We are adding to our suite of King products. Sharon went over and beyond to advise us on best fabric choice for our new armchairs and cushions so we could achieve a coordinated look with our existing King sofas. She has a great eye and the whole look is beautiful. The service provided was excellent and we are looking forward to receiving our new chairs.
Excellent service .
The service of Sucheta Hedge was excellent. She was informative, knowledgeable and provided us with answers to all questions asked of the products. She was an absolute pleasure to deal with.
Fantastic service and superb quality!
I walked into the store after visiting numerous other furniture department stores and instantly felt relieved that I’d finally found what I’d been looking for.
The presentation of the showroom was outstanding and the staff were of the highest quality.
They spent a lot of time making sure I purchased correctly and weren’t pushy for a quick sale. They made suggestions and explained their products informatively.
I’ve been back many times to many different stores but Northmead was a standout for me!
Beautifully presented and great staff!
Both Mellania and Cathy were awesome!
Luxury with comfort
Quality is great, so comfortable. From the moment of selecting the fabric and style everything was explained. It made my choice easy. There was no need to assemble it. It was expensive but i hope it will be a timeless comfortable lounge that will last.
Happy every time with King Living
We always please with Sharon every time we visited Northmead showroom. She is fantastic customer service and very professional with product knowledge and helpful with suggestions and genuine advice on options on which materials to suit what we wanted.
Thanks Sharon for your great service
Great customer service
Fantastic customer service! Staff helped us to find the perfect lounge to suit our family. Very welcoming, friendly and helpful staff. We are looking forward to receiving our new lounge.
Attentive Staff with great products
My family was greeted warmly by all the staff and Robyn was brilliant in assisting us in ordering our couch and gave us genuine advice on the options that we were looking at to make sure that we made the right decision. Now months down the road we are more than happy with our purchase.
The staff at the store are very professional and lovely. In particular Sharon who assisted us each time we visited the store - she was very helpful, informative and did a great job assisting my husband and I to purchase a new couch that we love.
- Verified customer
Good product and good service from the staff
Very satisfied with items.
Excellent service particular one lady. Your staff is very helpful.
Sutheta hegde very helpful and knows her products well.
She handled all our queries from ordering and delivery.
Customer Service is excellent
Staff were helpful and efficient. Products excellent quality - solid construction of sofas. Great value. I had some minor adjustments done to the sofa, and the guys who came over a few times were always helpful and professional. Special mention to Mitchell, great representative of the company, always eager to go the extra mile to resolve any issues!
Amazing product and amazing service!
My husband and I visited the Northmead store to purchase a Neo Modular for our forever home. Immediately upon entering the store we were approached by smiling faces offering help. We’d previously spoken with Sucheta, so she took care of us.
Sucheta was so knowledgeable, so patient and so stylish! She listened to both of us and made sure we were 100% excited.
The bottled water, Nespresso and cookies were lovely touches.
Sharon Kwan from the Northmead store provided excellent service for the purchase of our sofa units. She gave us all the time we needed to design our sofas and went above and beyond. Thank you Sharon, we have taken delivery of the sofas and we couldn't be happier.
- Verified customer
Very professional & excellent customer service
King Living staff Sucheta is very knowledgeable & helpful to us. She has handled all our queries & buying process professionally providing all the options available to us that helped us make the right decision to buy that suits our needs.
Best furniture experience we had
The store has ample space with lots of furniture display. We had the chance to try almost every furniture in the shop. The staff was extremely professional and helpful. Afrouz Sarlak was our sale person. She is extremely knowledgeable about king's furniture and has been very supportive during the process of buying furniture to 4 rooms in our new home. We have been to the shop about 4 times trying to design and match all the 4 rooms. She has been so patient untill we got whst we are really happy with. Excellent experience. We will definitely buy again from king Northmead.
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