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King Living NSW
4.8 from 1,294 reviews · View Statistics

Reviews

4.8

63 reviews
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Craig  Davis

Craig DavisSydney, NSW

  • 2 reviews

Excellent Service

published

This was my 4th purchase from King Living in Chatswood. Jason provided excellent service once again.
He used his expert knowledge to advise me on size and colour

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationChatswood
1 comment
King Living
Elizabeth R.King Living
Sam A.

Sam A.Sydney, NSW

Worst ever after sales service, product not a premium one

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
Store LocationAnnandale
1 comment
King Living
Elizabeth R.King Living

Carlos service technician

published

Great customer service, friendly and thorough in his servicing of our nimbus lounge.
Called to advise of the time prior to arrival
Would highly recommend for any future services great job very professional

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
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Carlos and Mitchell.S

published

Very good service. Highly professional competent and polite. Recommend to anybody. 6 stars. It is rare to find such competent and genuine people trying to help not just do a job and get out in a hurry.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
King Living
Elizabeth R.King Living

Carlos and Mitchell.S

published

Very happy with the prompt and friendly service. They call to say they were on the way, they explained the problem, fixed it and cleaned up. Highly recommend these guys.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
King Living
Elizabeth R.King Living
Angelica

AngelicaSydney, NSW

Carlos and Mitchell.S

published

Carlos and Mitchell called ahead of time arrived on time and did a great job fix the problem very happy Kinga very lucky to have a both great work thank you

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
King Living
Elizabeth R.King Living
Suzie

Suzie

  • 2 reviews

Perfect service.

published

Carlos and Mitchell.S called to check is ok as they were early and arrived on time as advised Fixed our lounge with no problems. Would highly recommend their service and King overall

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
King Living
Elizabeth R.King Living
Stewart Gall

Stewart GallSydney Surrounds, NSW

  • 2 reviews

Great job by Carlos fantastic couldn’t ask for a better person

published

Very good customer service a delight to deal with Carlos his product and gave us some great ideas on how to look after the lounge would recommend him to anyone

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
King Living
Elizabeth R.King Living

Great job by Coles

published

Carlos turned up on time he called me to let him know that he was on his way which was great great communication very knowledgeable on the product done a quick job great work

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
King Living
Elizabeth R.King Living
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reupholstery of 20 year+ King leather sofa

published

Absolutely thrilled with the reupholstery of our 20+ year King leather sofa. Sam & Karl were particularly strong, polite and professional, with absolute care taken delivering the (covered) sofa in the rain.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationAnnadale
1 comment
King Living
Elizabeth R.King Living

Carlos review

published

The store was clear in navigating
Customer service of king living was great once I identified the defect and very accommodating

Carlos was prompt and friendly. Very good customer service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
King Living
Elizabeth R.King Living

Carlos Service Technician

published

Carlos came out to replace my Jasper shelf. Really impressed, he called me prior to arriving and got the shelf assembled and cleaned up the mess in no time! Thx Carlos, awesome service!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationMoore Park, NSW
1 comment
King Living
Elizabeth R.King Living
Michael Bishop

Michael BishopSydney, NSW

  • 2 reviews

a great example of after sales experience....!

published

King Living after sales experience has been extremely helpful, proffessional and friendly. Carlos the technician who attended to our request, sshowedhis experience in installing our replaced item and also took the time in answering all our questions regarding the product. Based on our experiemce with Carols ans King Living we would certainly recommend them to anyone...

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationMoore Park
1 comment
King Living
Elizabeth R.King Living
Steve T

Steve TSydney, NSW

Sam and Karl

published

I have never come across such friendly, helpful delivery folks. Nothing was too hard, They helped and advised on how to manage the bringing together - they helped me with screwing parts and lodging work order request. King must be proud of these guys

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
1 comment
King Living
Elizabeth R.King Living

Carlos great work

published

Carlos arrived on time which was great for me it was very professional a very kind got the job done quickly without a mess and I'm very happy with the outcome and I get my lounge back

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationChatswood
1 comment
King Living
Elizabeth R.King Living
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Carlos service technician

published

Arrived on time was freindly and explained what needed to occur to fix the issue resolved issue quickly and left the house clean. I was happy with hos service and eould use hom again..

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceNot as advertised
Store LocationCastle hill
1 comment
King Living
Elizabeth R.King Living

Carlos - Service Technician.

published

We had a small problem with our King Cloud 3 reclining sofa mechanism not long after we bought it. We contacted the King Living customer service team and they organized for Carlos to come see us. Carlos identified the difficulty and swapped out the entire base of the sofa. Outstanding attitude, outstanding (on time) service and a big smile to go with it!

Thanks Carlos and the customer service team.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationChatswood NSW
1 comment
King Living
Elizabeth R.King Living

Carlos repaired my lounge

published

I was very happy with the service that Carlos provided. He arrived on time and provided honest opinion on options to address the repair on one item of furniture. He also provided handy advice on ongoing care for the furniture.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationAnnandale
1 comment
King Living
Elizabeth R.King Living

Carlos serviced my King lounge

published

Carlos arrived on time was very courteous was very knowledgeable about the product and you exactly what the problem was and fix the problem very quickly I would recommend King Furniture and Carlos to any of my friends and family thank you very much Carlos

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationCastle hill
1 comment
King Living
Elizabeth R.King Living

Carlos service tech

published

Carlos was very friendly very efficient knew what the problem was fix that straight away with no fuss very professional and great customer service would recommend him for any service in the future

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationMoore park
1 comment
King Living
Elizabeth R.King Living
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Questions & Answers

Beate L

Beate Lasked

NSW, Moore Park

Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.

5 answers
King Living
Elizabeth R.King Living

Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: service@kingliving.com.au, and they will be able to have a look and advise.

Roberta Bell
Roberta Bell

Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now

Beate L
Beate L

Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.

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Details

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CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and Sofas
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