- Sign in
- Write a review
Reviewer Photos & Videos
Craig DavisSydney, NSW
- 2 reviews
Excellent Service
This was my 4th purchase from King Living in Chatswood. Jason provided excellent service once again.
He used his expert knowledge to advise me on size and colour
1 comment
Similar opinion? Write a review on ProductReview.com.au!
Sam A.Sydney, NSW
Worst ever after sales service, product not a premium one
I purchased a three seat leather modular sofa. Sales staff suggested the 3 metre base be in two sections as the lift in my apartment building can only take a 2.2m maximum length. Problem was that the two pieces delivered had no joining mechanism whatsoever. On timber floors when any adult sat on the low line sofa it slid around and the two sections moved apart. After four (4) calls to try and resolve this I was sent two (2) large pieces of VELCRO to join the sections together. Furthermore the timber shelve piece at the end of the sofa also had ...Read more
no fixing mechanism and has never been resolved. There is better quality, design and service offered elsewhere. As someone who works in interiors and residential projects I won’t be dealing with this business again.1 comment
Elizabeth R.King Living
Hi Sam, we are so sorry to hear about your disappointment regarding the issue with your modular sofa and we do sincerely apologise. If you are able to please leave your contact details in a private me... Read more
ssage or email customercare@kingliving.com.au, we will follow up with our Customer Service Team ASAP.Similar opinion? Write a review on ProductReview.com.au!
Carlos service technician
Great customer service, friendly and thorough in his servicing of our nimbus lounge.
Called to advise of the time prior to arrival
Would highly recommend for any future services great job very professional
Similar opinion? Write a review on ProductReview.com.au!
Find out how King Living NSW compares to other Furniture Shops
Know better, choose better.
Carlos and Mitchell.S
Very good service. Highly professional competent and polite. Recommend to anybody. 6 stars. It is rare to find such competent and genuine people trying to help not just do a job and get out in a hurry.
1 comment
Elizabeth R.King Living
Hi Glenn,
Thanks so much for sharing such a glowing recommendation of the after sales service you received from Mitch and Carlos. Our technicians really take pride in their work and we're so pleased t... Read more
Similar opinion? Write a review on ProductReview.com.au!
Carlos and Mitchell.S
Very happy with the prompt and friendly service. They call to say they were on the way, they explained the problem, fixed it and cleaned up. Highly recommend these guys.
1 comment
Elizabeth R.King Living
Hi Liz,
Thanks for your five star review highlighting the fantastic service of our technicians Mitch & Carlos. It's great to hear that they were polite, punctual and efficient, resolving your concerns... Read more
Similar opinion? Write a review on ProductReview.com.au!
AngelicaSydney, NSW
Carlos and Mitchell.S
Carlos and Mitchell called ahead of time arrived on time and did a great job fix the problem very happy Kinga very lucky to have a both great work thank you
1 comment
Elizabeth R.King Living
Hi Angelica,
Thanks for sharing the excellent service provided by our technicians Carlos and Mitch during their visit earlier this morning! We're so pleased that you were so happy with their level of ... Read more
Similar opinion? Write a review on ProductReview.com.au!
Suzie
- 2 reviews
Perfect service.
Carlos and Mitchell.S called to check is ok as they were early and arrived on time as advised Fixed our lounge with no problems. Would highly recommend their service and King overall
1 comment
Elizabeth R.King Living
Hi Suzie,
Thanks so much for sharing the great service provided by our technicians Mitch & Carlos during your recent service call. It's great to hear they were courteous and efficient as they skilfull... Read more
Similar opinion? Write a review on ProductReview.com.au!
Stewart GallSydney Surrounds, NSW
- 2 reviews
Great job by Carlos fantastic couldn’t ask for a better person
Very good customer service a delight to deal with Carlos his product and gave us some great ideas on how to look after the lounge would recommend him to anyone
1 comment
Elizabeth R.King Living
Hi Stewart,
Thanks for sharing your recent experience with King Living and the great level of assistance you received from our technician, Carlos. It's fantastic that he was friendly and informative, ... Read more
Similar opinion? Write a review on ProductReview.com.au!
Great job by Coles
Carlos turned up on time he called me to let him know that he was on his way which was great great communication very knowledgeable on the product done a quick job great work
1 comment
Elizabeth R.King Living
Hi Sean,
Thanks so much for sharing the great service you received from our technician Carlos! We're pleased to hear that he was polite and punctual, giving you a courtesy call whilst on his way and t... Read more
Similar opinion? Write a review on ProductReview.com.au!
Find out how King Living NSW compares to other Furniture Shops
Know better, choose better.
reupholstery of 20 year+ King leather sofa
Absolutely thrilled with the reupholstery of our 20+ year King leather sofa. Sam & Karl were particularly strong, polite and professional, with absolute care taken delivering the (covered) sofa in the rain.
1 comment
Elizabeth R.King Living
Hi Ken,
Thanks so much for sharing your glowing review of both the re-cover of your existing King Living sofa and also the excellent delivery service provided by our team Sam & Karl. We're delighted t... Read more
Similar opinion? Write a review on ProductReview.com.au!
Carlos review
The store was clear in navigating
Customer service of king living was great once I identified the defect and very accommodating
Carlos was prompt and friendly. Very good customer service.
1 comment
Elizabeth R.King Living
Hi Yasmin, thank you for sharing your great customer service experience. We are so glad to hear that our Service Team and Carlos were prompt and accomodating in rectifying the issue of concern. We l... Read more
ook forward to sharing your excellent feedback and kind words with Carlos and the Team, they will certainly appreciate you taking the time to write this great 5 star review.Similar opinion? Write a review on ProductReview.com.au!
Carlos Service Technician
Carlos came out to replace my Jasper shelf. Really impressed, he called me prior to arriving and got the shelf assembled and cleaned up the mess in no time! Thx Carlos, awesome service!
1 comment
Elizabeth R.King Living
Hi Jo, thank you for sharing your impressive after sales care experience. We are delighted to hear that Carlos was efficient and did an awesome job in replacing and assembling your Jasper shelf, ensu... Read more
ring any mess was cleaned up promptly. We look forward to passing on your kind words of thanks to Carlos, he will be so pleased to hear that you are very happy with his service.Similar opinion? Write a review on ProductReview.com.au!
Michael BishopSydney, NSW
- 2 reviews
a great example of after sales experience....!
King Living after sales experience has been extremely helpful, proffessional and friendly. Carlos the technician who attended to our request, sshowedhis experience in installing our replaced item and also took the time in answering all our questions regarding the product. Based on our experiemce with Carols ans King Living we would certainly recommend them to anyone...
1 comment
Elizabeth R.King Living
Hi Michael,
Thank you so much for sharing the exceptional after sales service you received from our Technician Carlos during your recent service call. While we're sorry that his visit was necessary, i... Read more
Similar opinion? Write a review on ProductReview.com.au!
Steve TSydney, NSW
Sam and Karl
I have never come across such friendly, helpful delivery folks. Nothing was too hard, They helped and advised on how to manage the bringing together - they helped me with screwing parts and lodging work order request. King must be proud of these guys
1 comment
Elizabeth R.King Living
Hi Steve,
Thanks so much for sharing your recent delivery experience and the fantastic service you received from our team Sam and Karl! It's great to hear that they were friendly and informative, ensu... Read more
Similar opinion? Write a review on ProductReview.com.au!
Carlos great work
Carlos arrived on time which was great for me it was very professional a very kind got the job done quickly without a mess and I'm very happy with the outcome and I get my lounge back
1 comment
Elizabeth R.King Living
Hi Anat,
Thank you for sharing your five star review of your service call carried out by our technician Carlos. We're so pleased that he was friendly and professional as he quickly resolved the issue ... Read more
Similar opinion? Write a review on ProductReview.com.au!
Find out how King Living NSW compares to other Furniture Shops
Know better, choose better.
Carlos service technician
Arrived on time was freindly and explained what needed to occur to fix the issue resolved issue quickly and left the house clean. I was happy with hos service and eould use hom again..
1 comment
Elizabeth R.King Living
Hi Jodie,
Thanks for sharing the great service provided by our technician Carlos during your recent service call! While we're sorry his visit was necessary, it's great to hear he was polite and punctu... Read more
Similar opinion? Write a review on ProductReview.com.au!
Carlos - Service Technician.
We had a small problem with our King Cloud 3 reclining sofa mechanism not long after we bought it. We contacted the King Living customer service team and they organized for Carlos to come see us. Carlos identified the difficulty and swapped out the entire base of the sofa. Outstanding attitude, outstanding (on time) service and a big smile to go with it!
Thanks Carlos and the customer service team.
1 comment
Elizabeth R.King Living
Hi Barrie,
Thanks so much for sharing your experience with King Living and the five star service you received from our After Sales team. We're sorry there was an issue with your sofa soon after it was... Read more
Similar opinion? Write a review on ProductReview.com.au!
Carlos repaired my lounge
I was very happy with the service that Carlos provided. He arrived on time and provided honest opinion on options to address the repair on one item of furniture. He also provided handy advice on ongoing care for the furniture.
1 comment
Elizabeth R.King Living
Hi Nenos,
Thanks for sharing the great after sales assistance you received from Carlos in our service team. We're pleased to hear that he was punctual and efficient, diagnosing the issue present and a... Read more
Similar opinion? Write a review on ProductReview.com.au!
Carlos serviced my King lounge
Carlos arrived on time was very courteous was very knowledgeable about the product and you exactly what the problem was and fix the problem very quickly I would recommend King Furniture and Carlos to any of my friends and family thank you very much Carlos
1 comment
Elizabeth R.King Living
Hi Lisa,
Thanks for your review and for highlighting the fantastic after sales service provided by our technician Carlos. It's great to hear that Carlos was polite, efficient and informative as he ass... Read more
Similar opinion? Write a review on ProductReview.com.au!
Carlos service tech
Carlos was very friendly very efficient knew what the problem was fix that straight away with no fuss very professional and great customer service would recommend him for any service in the future
1 comment
Elizabeth R.King Living
Hi Diana,
Thanks for sharing the great service you received from our technician Carlos during your recent service call. We're so pleased to hear that he was friendly and efficient as he diagnosed and... Read more
Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Beate Lasked
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
5 answers
Elizabeth R.King Living
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: service@kingliving.com.au, and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.
Details
Category | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops |
---|---|---|---|---|
Type of Furniture Offered | Bedroom, Dining, Mattresses, Outdoor and Sofas | Bedroom, Dining, Mattresses, Outdoor and Sofas | Bedroom, Dining, Mattresses, Outdoor and Sofas | Bedroom, Dining, Mattresses, Outdoor and Sofas |
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Elizabeth R.King Living
Hi Craig,
t suitable selection for you. Thanks again for your review and support- we will let Jason know which will make his day.Thank you for your continued support of King Living. We are glad you can expect to receive consistent and excellent service from Jason at Chatswood- and that he was able to advise on the mos... Read more