Reviewer Photos & Videos
This was my 4th purchase from King Living in Chatswood. Jason provided excellent service once again.
He used his expert knowledge to advise me on size and colour
Worst ever after sales service, product not a premium one
I purchased a three seat leather modular sofa. Sales staff suggested the 3 metre base be in two sections as the lift in my apartment building can only take a 2.2m maximum length. Problem was that the two pieces delivered had no joining mechanism whatsoever. On timber floors when any adult sat on the low line sofa it slid around and the two sections moved apart. After four (4) calls to try and resolve this I was sent two (2) large pieces of VELCRO to join the sections together. Furthermore the timber shelve piece at the end of the sofa also had ...no fixing mechanism and has never been resolved. There is better quality, design and service offered elsewhere. As someone who works in interiors and residential projects I won’t be dealing with this business again.
Carlos service technician
Great customer service, friendly and thorough in his servicing of our nimbus lounge.
Called to advise of the time prior to arrival
Would highly recommend for any future services great job very professional
Carlos and Mitchell.S
Very good service. Highly professional competent and polite. Recommend to anybody. 6 stars. It is rare to find such competent and genuine people trying to help not just do a job and get out in a hurry.
Carlos and Mitchell.S
Very happy with the prompt and friendly service. They call to say they were on the way, they explained the problem, fixed it and cleaned up. Highly recommend these guys.
Carlos and Mitchell.S
Carlos and Mitchell called ahead of time arrived on time and did a great job fix the problem very happy Kinga very lucky to have a both great work thank you
Carlos and Mitchell.S called to check is ok as they were early and arrived on time as advised Fixed our lounge with no problems. Would highly recommend their service and King overall
Great job by Carlos fantastic couldn’t ask for a better person
Very good customer service a delight to deal with Carlos his product and gave us some great ideas on how to look after the lounge would recommend him to anyone
Great job by Coles
Carlos turned up on time he called me to let him know that he was on his way which was great great communication very knowledgeable on the product done a quick job great work
reupholstery of 20 year+ King leather sofa
Absolutely thrilled with the reupholstery of our 20+ year King leather sofa. Sam & Karl were particularly strong, polite and professional, with absolute care taken delivering the (covered) sofa in the rain.
The store was clear in navigating
Customer service of king living was great once I identified the defect and very accommodating
Carlos was prompt and friendly. Very good customer service.
Carlos Service Technician
Carlos came out to replace my Jasper shelf. Really impressed, he called me prior to arriving and got the shelf assembled and cleaned up the mess in no time! Thx Carlos, awesome service!
a great example of after sales experience....!
King Living after sales experience has been extremely helpful, proffessional and friendly. Carlos the technician who attended to our request, sshowedhis experience in installing our replaced item and also took the time in answering all our questions regarding the product. Based on our experiemce with Carols ans King Living we would certainly recommend them to anyone...
Sam and Karl
I have never come across such friendly, helpful delivery folks. Nothing was too hard, They helped and advised on how to manage the bringing together - they helped me with screwing parts and lodging work order request. King must be proud of these guys
Carlos great work
Carlos arrived on time which was great for me it was very professional a very kind got the job done quickly without a mess and I'm very happy with the outcome and I get my lounge back
Carlos service technician
Arrived on time was freindly and explained what needed to occur to fix the issue resolved issue quickly and left the house clean. I was happy with hos service and eould use hom again..
Carlos - Service Technician.
We had a small problem with our King Cloud 3 reclining sofa mechanism not long after we bought it. We contacted the King Living customer service team and they organized for Carlos to come see us. Carlos identified the difficulty and swapped out the entire base of the sofa. Outstanding attitude, outstanding (on time) service and a big smile to go with it!
Thanks Carlos and the customer service team.
Carlos repaired my lounge
I was very happy with the service that Carlos provided. He arrived on time and provided honest opinion on options to address the repair on one item of furniture. He also provided handy advice on ongoing care for the furniture.
Carlos serviced my King lounge
Carlos arrived on time was very courteous was very knowledgeable about the product and you exactly what the problem was and fix the problem very quickly I would recommend King Furniture and Carlos to any of my friends and family thank you very much Carlos
Carlos service tech
Carlos was very friendly very efficient knew what the problem was fix that straight away with no fuss very professional and great customer service would recommend him for any service in the future
Questions & Answers
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
Elizabeth R.King Living
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: email@example.com, and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas|
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