Reviewer Photos & Videos
Bought a sofa package after much deliberation and trying different models and looking at various configurations on the shop laptop. Lelia Fadaei looked after us and was extremely patient and helpful. If you go there be sure and ask for her!
Great service from Kristina at the Chatswood NSW store
Kristina Pain was very helpful and professional in helping me make the correct choice of lounge that would meet access requirements and selecting fabrics. Great service!
Professional, Pleasant and a Perfect Palate
Great store, Had lots of help from the staff and manager.
The prefect balance of advice and help in creating living spaces we love!
Great product knowledge! Loved how the staff all helped the customers and each other.
Loved the energy
Visited King whilst passing through the area. Very busy and lots of people about but, I loved the energy. Everyone seemed in great spirits and having a good time. Tallis helped us find the lounge that worked best for us and really gave us all the option he could to fit what we were looking for!
My experience at Newcastle King Living was met with friendliness and interest when I first walked through the door by the lovely staff member Amy.
Amy went above and beyond to make me satisfied
She made me feel welcome from the start to finish all over a week period with a few changes which was driving me nuts as I did not live in Newcastle but 2.5hrs away, so I drove back twice and stayed the night at Quest which was just down the road, which was great, with emails and phone calls in-between
Love your bright, attentive, pleasant calm nature
After my very positive experience in purchasing a new bed last year, i decided to go back and look at sofas to replace my old one. I ensured that i looked at the King Living website and determined which sofa best suited my needs prior to visiting the showroom.
Upon entering the showroom (after sanitising my hands and checking in via QR code) i went and found the sofa that i'd decided was best for me after looking online. The showroom was busy as always and i waited a little while for a consultant to become available. Leila was the staff member...that ended up serving me and she was nothing short of superb. Leila went through all the many options available to me in the configuration that i wanted. Leila was very patient with me and all my questions. Nothing was a problem for her and she went out of her way to find images online of the cover that i chose so that i could see it as ordered. I also changed my mind with regards to a couple of the accessories and Leila made the necessary changes and replied back within the hour. Nothing was a trouble for her. I have no hesitation in recommending Leila for her superb product knowledge and very friendly manner. Leila is a credit to King Living and i very much look forward to receiving my new lounge. Kind Regards, Scott Bosher
Gulistan offers fantastic services every time we're there. Lots of patience , smile and wanting to help you to make the right decision.
All of our family member would always ask for Gulistan, if we're to purchase something.
Keep up with the great and professional services Gulistan.
The Northmead store is well laid out, has many different types of lounges in many finishes to see and sit in and no wait time for a staff member.
Simone W provided us with exceptional customer service.
Simone was very patient with our questions and requests, and assisted us with colour and material selection. Simone was very generous with her time and at no point did we feel rushed.
Would highly recommend Simone and King Living to all!
I received wonderfully personalised help when I called the KING Northmead showroom contact number to ask questions about a planned online furniture order. The staff member, Gulistan, was genuinely engaged with my issues, provided practical advice and ensured I could make my purchase with confidence. Her knowledge of the products was extensive and meant she could give very detailed comparisons of products and options. I couldn't commend her highly enough. This level of service is unusual these days.
Great Customer Service
Great customer service and very friendly and patient. Sucheta was very helpful and knowledgeable. Great savings with current sale. However, wait for Lounge is approx. 3 months.
Exactly What We Ordered!
This was our first luxury purchase of a couch (Delta III 2S Storage AE Luxe Package) from KL and we love it. We ordered it from KL Chatswood and Katy was very friendly and helpful. Both myself and my pregnant partner (at the time) felt we were looked after and not pressured at all.
Understandably within this predicament, and unplanned strikes with this shipping co., apparently, we were advised that the shipment of the couches were delayed and located in two shipping containers, and thus pushing it back another month.
Originally we wanted the ...couch to help comfort my partner before the baby, but unfortunately with the delays we had to wait a week after our baby was born. Although frustrated, we understood. However we were greeted a couple of days before receiving it confirming that our couches would be delivered, we were happy it was delivered before Xmas. The lads who delivered it too were very, quick, efficient and tied up after themselves. Safe to say after several weeks of use, along with a baby and as well a 1 year old pup, our couch is doing great! A longer than usual review, but I hope this helps with any future purchases you make.
We went in thinking we knew what we wanted but with the help of a great salesperson got what we really wanted, explained everything and was super patient and helpful.
Purchased 2 lounges
Waiting on delivery end of April
Sucheta was extremely knowledgeable,very professional her service was impeccable
Ended up purchasing 2 separate lounges with great add ons
Robyn Harber, excellent customer service and King Living best discount , excellent quality and design
Thank you so much to Robyn for spending such a long time with us with all the patience and being so friendly making us very comfortable from beginning to the end, we went to the showroom for 3 days in a row to finalise our purchase and we got the excellent customer srvice everytime .
We loved the whole experience , thanks again.
Shonky awards for sure!
We ordered our couch 6 months ago and it came a week ago minus the shelving - they called and assured us it woukd be delivered Tues - now it looks like we wont get it before Christmas -useless people and the furniture is ridiculously expensive and looks #shonky Dont order anything from these guys @NSW_FairTrading here we come!!! Just as an update we got told 2 different things by the showroom dispatch and its clear no-one knows whats going on - so we have half a couch for a while - no point in mediation Im going for a full refund !
Sucheta was very helpful and responded to all of our questions. She listened to our concerns and came up with solutions. We went ahead with the purchase.
Great Friendly Service
If you are looking for a friendly and helpful sales experience, go to the Chatswood store and ask for Pree. As soon as we entered the store we were greeted and welcomed. Pree isn’t pushy, knows her products and nothing is too much trouble.
- NSW, Annandale
- Verified customer
Best shopping experience ever !!!
From our first visit to the Annandale store we were greeted by Tallis Cole. He spent so much time helping us to get exactly what we wanted. Initially we purchased two lounges but went back a couple of months later and purchased another lounge and 3 leather chairs. Again Tallis helped with fabric/colours and followed up with us to ensure the delivery/installation went well and even assisted with a service call to correct a couple of minor issues. Now we have everything here and we love it. Could not recommend Tallis or King furniture any higher. Mark and Kerrie.
Store was amazing, Sucheta was excellent, we also loved the fact that we could browse without being pressured to buy!
Leila Fadaei - Truly one of the best sales consultants
Had a fantastic experience buying our sofa, dinning table& chairs from King-Living :) Excellent advice from Leila Fadaei. Friendly & professional sales consultant.
she listened to what we were looking for and assisted us to choose the best possible furniture for our place.
I would (and already have) recommend her to everyone I know...
Questions & Answers
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
Elizabeth R.King Living
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: firstname.lastname@example.org, and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas|
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