Reviewer Photos & Videos
After my very positive experience in purchasing a new bed last year, i decided to go back and look at sofas to replace my old one. I ensured that i looked at the King Living website and determined which sofa best suited my needs prior to visiting the showroom.
Upon entering the showroom (after sanitising my hands and checking in via QR code) i went and found the sofa that i'd decided was best for me after looking online. The showroom was busy as always and i waited a little while for a consultant to become available. Leila was the staff member...that ended up serving me and she was nothing short of superb. Leila went through all the many options available to me in the configuration that i wanted. Leila was very patient with me and all my questions. Nothing was a problem for her and she went out of her way to find images online of the cover that i chose so that i could see it as ordered. I also changed my mind with regards to a couple of the accessories and Leila made the necessary changes and replied back within the hour. Nothing was a trouble for her. I have no hesitation in recommending Leila for her superb product knowledge and very friendly manner. Leila is a credit to King Living and i very much look forward to receiving my new lounge. Kind Regards, Scott Bosher
The Northmead store is well laid out, has many different types of lounges in many finishes to see and sit in and no wait time for a staff member.
Simone W provided us with exceptional customer service.
Simone was very patient with our questions and requests, and assisted us with colour and material selection. Simone was very generous with her time and at no point did we feel rushed.
Would highly recommend Simone and King Living to all!
Great Customer Service
Great customer service and very friendly and patient. Sucheta was very helpful and knowledgeable. Great savings with current sale. However, wait for Lounge is approx. 3 months.
Exactly What We Ordered!
This was our first luxury purchase of a couch (Delta III 2S Storage AE Luxe Package) from KL and we love it. We ordered it from KL Chatswood and Katy was very friendly and helpful. Both myself and my pregnant partner (at the time) felt we were looked after and not pressured at all.
Understandably within this predicament, and unplanned strikes with this shipping co., apparently, we were advised that the shipment of the couches were delayed and located in two shipping containers, and thus pushing it back another month.
Originally we wanted the ...couch to help comfort my partner before the baby, but unfortunately with the delays we had to wait a week after our baby was born. Although frustrated, we understood. However we were greeted a couple of days before receiving it confirming that our couches would be delivered, we were happy it was delivered before Xmas. The lads who delivered it too were very, quick, efficient and tied up after themselves. Safe to say after several weeks of use, along with a baby and as well a 1 year old pup, our couch is doing great! A longer than usual review, but I hope this helps with any future purchases you make.
We went in thinking we knew what we wanted but with the help of a great salesperson got what we really wanted, explained everything and was super patient and helpful.
- NSW, Northmead
- Verified customer
Excellent customer service and high-quality offerings at reasonable prices
Sharon (Northmead store) provided exceptional customer service to us. She was very patient with our questions and requests, and was able to draw upon her interior design background to assist us with colour and material selection, as well as potential pairings with cushions and rugs. She was very generous with her time and didn't make us feel rushed at any point of our experience. Would highly recommend Sharon and King Living to all! :)
Robyn Harber, excellent customer service and King Living best discount , excellent quality and design
Thank you so much to Robyn for spending such a long time with us with all the patience and being so friendly making us very comfortable from beginning to the end, we went to the showroom for 3 days in a row to finalise our purchase and we got the excellent customer srvice everytime .
We loved the whole experience , thanks again.
Sucheta was very helpful and responded to all of our questions. She listened to our concerns and came up with solutions. We went ahead with the purchase.
Great Friendly Service
If you are looking for a friendly and helpful sales experience, go to the Chatswood store and ask for Pree. As soon as we entered the store we were greeted and welcomed. Pree isn’t pushy, knows her products and nothing is too much trouble.
Store was amazing, Sucheta was excellent, we also loved the fact that we could browse without being pressured to buy!
Leila Fadaei - Truly one of the best sales consultants
Had a fantastic experience buying our sofa, dinning table& chairs from King-Living :) Excellent advice from Leila Fadaei. Friendly & professional sales consultant.
she listened to what we were looking for and assisted us to choose the best possible furniture for our place.
I would (and already have) recommend her to everyone I know...
Sucheta was quite professional, kind & helpful. She suggested good choices & was patient to understand our requirements.
Sucheta was quite professional, kind & helpful. She suggested good choices & was patient to understand our requirements. She made the process of buying furniture with my family quite smooth & personalise.
Great customer service!
We were in the market for a new bed frame and visited the Castle Hill Home Hub. We decided to check out King Living and was very happy with Kristine who answered all our questions patiently and so helpful in finding out all the information we needed. We also really appreciate the fabric suggestions she offered. It was almost closing time on a very busy day, but she did not rush us into making any decisions at all. Excellent service and very pleasant to deal, which is so rare these days!!!
Found the perfect sofa
After months of searching I found the perfect sofa! Love the quality, design and flexible engineering of the Plaza. Our customer service rep Melania was patient on the day and quick and efficient with her feedback and emails as we negotiated finding exactly the right size, colour and design.
Thanks so much Melania - I can't wait till it arrives.
Great furniture even better service
After spending some hours with your delightful staff yesterday obtaining quotes for new furniture for our recent home purchase, we could not be happier with the attention to detail, the courteousness & product knowledge of those involved. It was really great fun both for my wife & I as well it seemed for the staff working with us. The options offered, the concise placement of the items on our floor plan as well as the exchange of ideas made the afternoon a memorable one. We have dealt with King on a number of occasions in the past both at the M...oore Park location as well as Chatswood, Annandale & Northmead, and have found on every occasion, your staff have been customer focussed, knowledgeable & great to work with. A special mention for Dee C. & Maryann P for their outgoing nature and easy smiles. Thank you all at Moore Park. We will be back! A lovely store, well laid out & easy to find exactly what you need.
This was my 4th purchase from King Living in Chatswood. Jason provided excellent service once again.
He used his expert knowledge to advise me on size and colour
This store offered such a great service. Leila from Castle Hill showroom was so patient and spent a great deal of time with us listening to what we wanted and used computer software with our house plans to show us how the pieces were going to sit in our place. We are very grateful to Leila for assisting us and extremely happy with our purchase.
Sucheta was very helpful, knowledgeable and professional. She was friendly and patient with the selection process. I would definitely come back to King for this level of service.
Amazing customer service
I would personally like to thank Leila Ghaziakar for her amazing customer service. Two time I came into the store changing my mind over the colour of our sofa and both times she was so understanding and sat with us and went through every possible colour and texture until we were satisfied. My husband and I are not the easiest of customers and the way this young lady presented herself and the care she gave us was very much appreciated. Thank you so much and we will definitely be back in the future.
Thank you Kristina
My husband spent 2 hours purchasing our new Jasper lounge. Kristina was incredibly helpful and knowledgeable. Her ideas for styling in our new home were invaluable.
Questions & Answers
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
Elizabeth R.King Living
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: email@example.com, and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas|
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