Reviewer Photos & Videos
Excellent customer service, Sucheta!
We were served by Sucheta. She was very professional and friendly and provided excellent customer service and experience. She also helped us with recommendations, which we appreciated. Looking forward to the same service with the delivery and installation and the quality of the products.
Very helpful. Sacheta helped us to make right choices by patiently answering all our queries.
1. Has all the information required for us to make the right choice.
2. Patiently explained the whole process, with all the payment options available.
3. Gave us the sample fabric which makes us to choose the right colour for our home
- NSW, Chatswood
- Verified customer
Always the best customer service
This is the third major big ticket item spending we have done over 15 years. We have had different staff members each time, and standout as in tune with customer's needs and style. Kristin was one of these reps. Exceptional service.
Always excellent service!
The staff at King Castle Hill are always professional, friendly and helpful. Leila Fadaei has assisted me over many months while I have chosen items for a new home. Awesome!
I was served by Sucheta. Sucheta was friendly and very helpful with talking through specifics about where I'd planned to put the furniture and matching it with the best fit. The showroom was well-kept and had a large range of options, and I was impressed with the measures King Living had taken to manage COVID risk. My furniture is due to be delivered in February; it would have been perfect if I could have gotten it before the end of the year, but I don't blame King Living for the delivery time, since everything is a little bit hectic while COVID is about! If the furniture is anything like the example I saw in the showroom (and I hope it is!), I will be very happy with the quality of the product.
Thanks again for all your help, Sucheta!
Just bought the Jasper 13 today and found it easy with no pressure. Kristina was very helpful and nice. All the staff are easy going.
Can’t wait to get our new sofa in the early 2021. Nicole
Excellent advise and help
My experience with Khan was fantastic. He was so helpful and I couldn’t have asked for better service. Being in Melbourne we are absolutely stuffed during this lockdown but having Khan’s expertise and excellent sales support we have made a fantastic purchase. Very appreciative. Very Happy. Can’t wait to get our outdoor furniture! Cheers !
Beautiful outdoor furniture
I’m from Melbourne and all our showrooms are closed, i rang the Sydney showroom and Kahn promptly
Returned my call, I couldn’t have wished for a better sales consultant, his very knowledgeable and helpful in choosing all my outdoor furniture and very patient in answering all my questions.
Thank you Kahn for your amazing customer service.
Perfect Lounge with perfect service !
We’ve just recently purchased the Delta lll lounge in Roma Tan leather.
On our first visit we had such a warm introduction from Maryanne Potonides. Her warm and professional demeanour was a key that stood out. Not only did we fall in love with the couch we have purchased but the service style was very hard to fault infact she exceeded our expectations. Very informative and very accomodating yet not pushy.
I’m about to give birth to my second child and have been looking around for a new chaise Lounge for a couple of months now but have not s...tumbled on one we knew we wanted until we walked into King Furniture. Maryanne has been so pleasant to deal with. Her approach and positive mannerism is what brought us back. Her patience and enthusiasm in showing us how to configure the lounge should be commended on. She is truly an asset to King Furniture. I wish her the very best.
just what i wanted
very easy to find what I wanted, very satisfied with the range, they are being made, so I hope that goes well. delivery scheduled for 20-1-21 - will let you know then.
Great service, very helpful
We were greeted and assisted as soon as we arrived in store which was great as we were very short on time. We were lacking some details to complete our Zip money application but solutions were suggested throughout the process. Very helpful service.
- NSW, Chatswood
- Verified customer
Exemplary service: makes it all worthwhile
It was wonderful interacting with Jason at this outlet. He was extremely thorough and answered a number of questions I had, with extreme patience. He also drew out a computerised plan to reflect how the furniture/lounge will look like when placed in the living area, based on a floor plan I gave him. I much valued his advice and he was one of the key factors behind why I chose to purchase furniture from this outlet. He was fine with my paying an advance and asking the outlet to manufacture later etc as per my timelines which was very helpful. Wh...en I finally went back to book the Jasper lounge, I was a bit skeptical as it turned out it was on a day he was away and I still had some questions:-), but I had the pleasure of meeting with Katy and we were chatting like old friends with common views on fashion and what have you. She was as helpful as Jason was, there was no rush to sort me out so she could deal with others. She was happy to spend as much time with me as required. I also loved the feminine touch as we had very similar views on furniture and accessories. I don't have the furniture yet so can't speak of what it'll be like (it appears to be a great choice when it comes to modular furniture as it offers a number of extra options one can add on), but I would heartily recommend the Chatswood outlet for the services offered by their warm and friendly staff.
Fantastic Service and products
Great customer service by Gulistan. She very patiently explained the product and even did a follow up call. We were not rushed to make the purchase and were given ample time and swatches to take home and think about the colour we wanted for our sofa. Highly recommend King Living at Northmead.
Great customer service from Kristine & Jordan!
We visited the Castle Hill store on the weekend and were greeted by Jordan who was very helpful with choosing the right Lounge and fabric! We ordered later that evening via email where Kristine was very prompt in phoning me the next day to confirm and organise our purchase. She was very helpful throughout the process, we are very excited for delivery of our new lounge!
Great customer service from Suzzanah
Suzzanah made our purchase decision easy. She sent us samples of the material we thought we wanted which allowed us to see how it would look in situ and advised us in advance of the wait times. Once we were in store it was then a simple matter of trying out the different options of style and comfort and the decision was made within 30 mins.
Amazing sofa and exceptional customer service
We bought the plaza sofa a couple weeks ago at the castle hill showroom. Shannon was very helpful, patient and with a great sense of humour. Although it is a 3 month wait we are very looking forward to receiving the new sofa.
Sales Staff - Gizelle
We found the sales staff to be very pleasant when we visited the Moore Park store. Gizelle who assisted us with our purchase was very helpful and efficient. It made the purchase so easy. I was able to make the final purchase over the phone which was also great. Can't wait for delivery.
The whole process of buying a lounge from King was excellent and easy! Suzzanah our assistant guided us through the process easily and effortlessly! The delivery guys quick and efficient to one small issue that was fixed the next day! And the lounge is beautiful and comfortable!
Excellent customer service from Pree
Pree greeted me warmly and was so knowledgeable and helpful and very patient as I searched for the perfect modular. Helping me choose the perfect one for my space. I can’t wait to see how it looks on arrival
Great customer service
Jizette our sales consultant was awesome! She was very knowledgeable, helpful, and gave excellent advice when selecting our sofas and fabrics. She clearly loves the products and was able to give insights from her personal experience with the products. She was very patient and a pleasure to deal with. Thank you for your amazing customer service.
Questions & Answers
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
Elizabeth R.King Living
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: firstname.lastname@example.org, and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas|
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