Reviewer Photos & Videos
Great customer service
We had a pleasure of dealing with Maryanne, who was knowledgeable, extremely helpful and fantastic to deal with. Overall, we had a great experience from choosing the products to ordering at Moore Park, King Living. Just wish that delivery date could be sooner!
Fantastic service, advice and patience
The store was well presented and we were greetee by Leila who was helpful from the outset. Very patient, willing to explain details, consider options and provide advice, she was fantastic. Highly recommended.
Great customer service
As soon as we walked in we found what we were looking for, we were kindly attended to and left to browse in our own time, the team were great, in particular Sharon, she was very patient and showed us many options explaining all the details from the fabric performance and the lounge itself, she was very honest about lead times and ensured we had a full understanding before the purchase was finalised, she was also very diligent in making sure every detail was confirmed twice. I would certainly go back to this store.
Great Service on buying 2 King Nimbus Sofas
We went to the two stores, the Northmead Store and the Castle Hill one as well as other stores like Nick Scali furniture. We found our sofa at King Living, a Nimbus Recliner which was much more expensive but clearly superior to anything we had seen before that day. The leather is very soft to touch and we were offered a bunch of different colors by our salesperson Leila Fadaei. In the end it was a fairly quick decision to buy the 2 very expensive sofas. Leila took down our details and made the arrangements - the only downside, as mentioned by s...omeone else is the waiting time, we will have to wait until January next year until we can get it. One more quick mention for Leila, who was very friendly and patient with us and wished my dad a happy 65th birthday!
- NSW, Chatswood
- Verified customer
Great product and service
I have dealt with both Jackie Cho and Pree Hiss at King Living Chatswood, both have been extremely helpful both in helping us pick our pieces and after sale service. We are very happy with our couch and have a desk, chair and armchair on order, while we love the furniture, the customer service is really what keeps us coming back.
Looking forward with much anticipation to our delivery in Jan 2020 !!!
We got wonderful customised service and styling advice with choosing a lounge and dining suite sized appropriately for apartment living. Our salesperson was Leila at your Castle Hill store and she provided us great ideas with furniture design and fabric selection advice that really suited our needs. We visited twice over 5 days and purchased on the second visit. Leila, we thank you for all your assistance and giving us the confidence to make a decision so quickly !!!
A great experience
See Wei has been so helpful and I can't wait for our purchases to arrive. If you ever find yourself near the store, pop in and try the couch with the memory foam cushions. Amazing.
On a Cloud
Finally purchased a Nimbus lounge package after some disasters elsewhere
Gulistan Guler couldn't have been more helpful and understanding of our needs and we now await with great expectation our delivery in December
Thank you again Gulistan for making this an enjoyable experience
Andrew & Wilhelmina Gatti
5 STAR service
With our multiple visits with Sucheta, she was fantastic! Highest level of customer service even with all the changes we made over several days. Very warm and extremely knowledgeable with the products.
Great Customer Service Experience
Jackie was very knowledgeable on the product. She listened to our needs and was not pushy or aggressive which was very refreshing. Great Customer Service, King should be very happy to have such a courteous sales rep! Would recommend without question.
Sharon Kwan - Excellent Customer Service !
We were absolutely delighted with the customer service provided by Sharon on the weekend and in following up our enquiries. She had all the answers, explained the different options available in the items we were interested in, offered great suggestions that we adopted. She was very patient and spent a lot of time with us as we explored the store for what suited us best. Congratulations Sharon and Thank You !
We purchased a Jasper today from the Northmead store with the help of Gulistan. Gulistan was fantastic and we loved her honesty when it came to giving advice and made the decision making easy - no pressure. Thanks and so looking forward to our super comfy lounge arriving!
Exceptional customer service with a smile for the entire experience - Sales Rep Jackie Cho
We came into the Chatswood store twice this month to look for a new sofa. We were served by a sales rep named Jackie Cho. The 1st visit we spent 2 hours with Jackie who was super efficient, very informative and really helpful. She knew the system very well and was able to suggest few options in the Jasper 2 in a diagramatic visual for us to see. There were many options. We asked endless questions and she was completely patient and professional throughout the whole time. We walked away with a quote only as we hadn’t exchanged at our new home yet...and needed to do some measurements. The 2nd time we came we’d finally exchanged and were ready to buy after doing final measurements etc. again serviced by Jackie Cho. We ended up changing our existing quote to a smaller sofa size to accommodate our new space. Again Jackie was super helpful redesigning everything for us again. We spent another hour with her. We were very happy with her customer service and would highly recommend her to any customer. She was really helpful, informative, patient with a smile on her face the whole time. She was not at all pushy and allowed us to make our own final decisions. We are very happy King customers. Thank you Jackie Cho for your assistance. We will definitely recommend our friends to come to see you.
Overall fantastic service from Sucheta (Northmead store), Helped us out with everything we needed in the purchase of a new lounge, Highly recommend to anyone wanting new furniture for there home.
Excellent customer service
We received great service from Sharon (Northmead store), she was very patient , helpful and her product knowledge was outstanding. Can't wait for our lounges to be delivered. Would definitely recommend King Living.
Happy anniversary to us
Tempted for years, finally took decision to buy beautiful, quality lounge with all the extra trimmings.
Bonus was the help from Leila and her patience as we kept changing our minds. Thank you so much.
Only downside we now need to wait till December for delivery.
- NSW, Chatswood
- Verified customer
Excellent Customer Service
Spent three hours in store today exploring various lounge options for our new home. From the moment we entered the showroom we were greeted by Pree H and guided through the various options and styles available.
Having our room dimensions with us allowed Pree to prepare computer printed floor plans, which we continually had updated while we were deciding our selections. There was no pushy sales pitch, instead just good old fashioned service. We had no intention of purchasing our lounges today, but we were more than comfortable to do so based on our experience.
Thank you Pree for all your patience.
Nothing was too much trouble, you're an asset to the King Living team.
Looking forward to receiving our lounges.
I was very satisfied with the delivery men Sam & Karl because they were very polite and very careful when assembling the furniture.
I would highly recommend them for my future deliveries.
Excellent customer service
Excellent customer service at Annandale King Living. Soo King was very friendly, extremely knowledgable about the sofas and patiently helped us choose the best sofa to fit our space. We highly recommend her to others!
Very satisfied with the service from King Furniture. Nonci from Bondi Junction exceeded expectations, taking payment, adding additional items to quote and amending the delivery date. This was also all conducted via the phone / email. I would also like to thank Live Chat for their assistance. Great service.
Questions & Answers
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
Elizabeth R.King Living
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: email@example.com, and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas|
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