My order has been delayed due the the global effects of COVID-19. The communication if that message was initially handled poorly by King Living but subsequently handled very well after due consideration by management. I’m hopeful of a hassle free relationship from here on in, up until delivery ASAP

Sales and service are great, but I think either the original installation which was not done properly or it is the product itself. We received the recliners on Thursday and had to book service due to not working the next day. The lounge would not go back to its original position. They came promptly, but as soon as the technician left on Monday, it stopped working. Came back Tuesday... the same: it stopped working again, so this is his third visit. First he said it was the sensor, then one of the buttons lose on the side inside was not clicked in. So far I have lost 1.5 days from work because of the new lounge... Quite disappointing and frustrating! The product itself its truly beautiful and so very comfortable, but not worth the hassle!

I had pre-determined the product I was after prior to visiting the store. On arrival the staff were helpful and able to answer the additional questions I had. Also, the selected product was available in store for my wife and I to try. The only down side is that the colour we choose may not be available. The ability of the staff to get feedback on this matter from the factory in a timely manner and communicate back to me was poor.

After two service calls, an issue (relating to how well the steel pins are inserted into the frame) with the installation of my Neo sofa has been resolved. Despite the run around, I still have confidence in the product and look forward to enjoying the Neo sofa in the future. Just make sure the installers use a mallet to install the pins, which was what both service technicians used, but not the installer! Thanks to Glenn for an outstanding level of service (finally) to fix the problem.

Visited the Annandale store on Sunday and Carol was immediately there to greet us and assist. Although only buying another cushion for an existing outdoor lounge, Carol double checked everything to ensure the cushion was the correct size and colour and suggested a pick up by ourselves to save on a delivery fee. A most enjoyable experience!

The lounges there are lovely with good quality builds but the customer service is crap. If I’m paying over $10k for a lounge then I’d expect everything to be amazing!! It was very disappointing...

The store in Annandale, shop assistant & after sales technician were all excellent. Our sofa however was malfunctioning on delivery & it took a month to be fixed due to miscommunication between the technician & admin staff. I had to call & chase things up as nobody seemed to notice or be overseeing customers who had fault issues. I emailed the customer service manager & didn't even get a reply. I had to get cranky & demand action over the phone and only then did someone try & find out why our issue wasn't being responded too. Very unimpressive and no apology. The technician explained what had gone wrong & why we fell through the net which I appreciated. Customer service needs looking at at head office though

Made three purchases of Coffee tables all had defects unfortunately and one in particular had to be sent out three times!
King Living Service was poor over the phone.
But Technician [name removed] was completely understanding and sorted the issues out.
Problem could of been resolved a lot faster if [name removed] was involved as requested the 1st time.

Annandale NSW sales were very happy to take our money to buy a new bed frame then completely ignored our country relocation scenario (to provide a fixed address for delivery when we actually had a fixed location to move to). This then cascaded into what seemed to be an impossible to get the new bed delivered to our new address. It required a phone call to the CEO's office and a chat to the State Manager (thank you but shouldn't have been necessary) to get our original request managed in a professional manner. The installation team ([name removed] and co) were friendly and efficient. Job well done. Something Sales could learn from as your bad attitude was saved by a few of your team who actually care about their customers.