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King Living NSW
4.8 from 1,294 reviews · View Statistics

Reviews

  • Product Quality
    4.5 (6)
  • Return Claim MadeYes (0) · No (7)
  • Warranty Claim MadeYes (1) · No (6)
  • Product Appearance As advertised (2) · Not as advertised (0)
  • Customer Service
    3.6 (5)
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A challenge during this COVID period

published

My order has been delayed due the the global effects of COVID-19. The communication if that message was initially handled poorly by King Living but subsequently handled very well after due consideration by management. I’m hopeful of a hassle free relationship from here on in, up until delivery ASAP

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoore Park
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1 comment
King Living
King L.King Living
VMC67

VMC67Sydney, NSW

  • 3 reviews
  • 2 likes

Great sales and service, but the recliner itself does not go back to original position

published

Sales and service are great, but I think either the original installation which was not done properly or it is the product itself. We received the recliners on Thursday and had to book service due to not working the next day. The lounge would not go back to its original position. They came promptly, but as soon as the technician left on Monday, it stopped working. Came back Tuesday... the same: it stopped working again, so this is his third visit. First he said it was the sensor, then one of the buttons lose on the side inside was not clicked in. So far I have lost 1.5 days from work because of the new lounge... Quite disappointing and frustrating! The product itself its truly beautiful and so very comfortable, but not worth the hassle!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationMoore park
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5 comments
King Living
Elizabeth R.King Living
VMC67
VMC67
King Living
Elizabeth R.King Living

Rio 2.5 Seat!

published

I had pre-determined the product I was after prior to visiting the store. On arrival the staff were helpful and able to answer the additional questions I had. Also, the selected product was available in store for my wife and I to try. The only down side is that the colour we choose may not be available. The ability of the staff to get feedback on this matter from the factory in a timely manner and communicate back to me was poor.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthmeade
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2 comments
King Living
Elizabeth R.King Living
Mike
Mike
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Installation and service calls

published

After two service calls, an issue (relating to how well the steel pins are inserted into the frame) with the installation of my Neo sofa has been resolved. Despite the run around, I still have confidence in the product and look forward to enjoying the Neo sofa in the future. Just make sure the installers use a mallet to install the pins, which was what both service technicians used, but not the installer! Thanks to Glenn for an outstanding level of service (finally) to fix the problem.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
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1 comment
King Living
Elizabeth R.King Living
Di M

Di M

  • 2 reviews

Fabulous service!

published

Visited the Annandale store on Sunday and Carol was immediately there to greet us and assist. Although only buying another cushion for an existing outdoor lounge, Carol double checked everything to ensure the cushion was the correct size and colour and suggested a pick up by ourselves to save on a delivery fee. A most enjoyable experience!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
King Living
Elizabeth R.King Living
Evan Winje

Evan Winje

  • 2 reviews

Beautiful lounges but crap customer service

published

The lounges there are lovely with good quality builds but the customer service is crap. If I’m paying over $10k for a lounge then I’d expect everything to be amazing!! It was very disappointing...

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
King Living
Elizabeth R.King Living
Chris M.

Chris M.Sydney, NSW

  • 2 reviews

Poor communication & management of issues

published

The store in Annandale, shop assistant & after sales technician were all excellent. Our sofa however was malfunctioning on delivery & it took a month to be fixed due to miscommunication between the technician & admin staff. I had to call & chase things up as nobody seemed to notice or be overseeing customers who had fault issues. I emailed the customer service manager & didn't even get a reply. I had to get cranky & demand action over the phone and only then did someone try & find out why our issue wasn't being responded too. Very unimpressive and no apology. The technician explained what had gone wrong & why we fell through the net which I appreciated. Customer service needs looking at at head office though

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
King Living
Elizabeth R.King Living
Amir

Amir

  • 2 reviews
  • 1 like

Expensive for poor Chinese made furniture

published

Made three purchases of Coffee tables all had defects unfortunately and one in particular had to be sent out three times!
King Living Service was poor over the phone.
But Technician [name removed] was completely understanding and sorted the issues out.
Problem could of been resolved a lot faster if [name removed] was involved as requested the 1st time.

Shop LocationNSW, Northmead
1 comment
King Living
King L.King Living

Hi Amir, we are sorry to hear about your experience. Please can you email customercare@kingliving.com.au with more details so we can look into this for you.

JillyBoo

JillyBooSydney

  • 2 reviews
  • 2 likes

Annandale NSW sales team were poor. But installation guys were great.

published

Annandale NSW sales were very happy to take our money to buy a new bed frame then completely ignored our country relocation scenario (to provide a fixed address for delivery when we actually had a fixed location to move to). This then cascaded into what seemed to be an impossible to get the new bed delivered to our new address. It required a phone call to the CEO's office and a chat to the State Manager (thank you but shouldn't have been necessary) to get our original request managed in a professional manner. The installation team ([name removed] and co) were friendly and efficient. Job well done. Something Sales could learn from as your bad attitude was saved by a few of your team who actually care about their customers.

Shop LocationNSW, Annandale
1 comment
King Living
Harry B.King Living

Hi Jill, we are sorry to hear that you received less-than-ideal service initially and for the great inconvenience. However we are pleased to read that there was a resolution for you. We hope you enjoy your new King Living purchase.

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Linda

LindaNewcastle

  • 3 reviews
  • 1 like

Very disappointed

published
Shop LocationNSW, Chatswood
4 comments
King Living
King L.King Living

Hi Linda, please can you email customercare@kingliving.com.au with your details so we can look into this for you. Thanks.

Linda
Linda

My review was meant to read that the feathers/padding didn't go right into the corners of the arms. Also, I thought that I had given a 3 star rating and not a 4 star.

Linda
Linda

I have already emailed customer care about this so won't be contacting you again. I was told that it was normal for the feathers to move due to gravity. I actually purchased the lounge in October 2016.

NIce couch, really dissapointing after sales srvice.

published
Shop LocationNSW, Moore Park
2 comments
King Living
King L.King Living

Hi Bert, thank you for reaching out to us. Please can you email marketing@kingliving.com.au with your best contact number so a Customer Service representative can give you a call to assist you.

Bert
Bert

Thanks

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Questions & Answers

Beate L

Beate Lasked

NSW, Moore Park

Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.

5 answers
King Living
Elizabeth R.King Living

Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: service@kingliving.com.au, and they will be able to have a look and advise.

Roberta Bell
Roberta Bell

Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now

Beate L
Beate L

Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.

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Details

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CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and Sofas
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