A challenge during this COVID period
My order has been delayed due the the global effects of COVID-19. The communication if that message was initially handled poorly by King Living but subsequently handled very well after due consideration by management. I’m hopeful of a hassle free relationship from here on in, up until delivery ASAP
Great sales and service, but the recliner itself does not go back to original position
Sales and service are great, but I think either the original installation which was not done properly or it is the product itself. We received the recliners on Thursday and had to book service due to not working the next day. The lounge would not go back to its original position. They came promptly, but as soon as the technician left on Monday, it stopped working. Came back Tuesday... the same: it stopped working again, so this is his third visit. First he said it was the sensor, then one of the buttons lose on the side inside was not clicked in. So far I have lost 1.5 days from work because of the new lounge... Quite disappointing and frustrating! The product itself its truly beautiful and so very comfortable, but not worth the hassle!
Rio 2.5 Seat!
I had pre-determined the product I was after prior to visiting the store. On arrival the staff were helpful and able to answer the additional questions I had. Also, the selected product was available in store for my wife and I to try. The only down side is that the colour we choose may not be available. The ability of the staff to get feedback on this matter from the factory in a timely manner and communicate back to me was poor.
Installation and service calls
After two service calls, an issue (relating to how well the steel pins are inserted into the frame) with the installation of my Neo sofa has been resolved. Despite the run around, I still have confidence in the product and look forward to enjoying the Neo sofa in the future. Just make sure the installers use a mallet to install the pins, which was what both service technicians used, but not the installer! Thanks to Glenn for an outstanding level of service (finally) to fix the problem.
Visited the Annandale store on Sunday and Carol was immediately there to greet us and assist. Although only buying another cushion for an existing outdoor lounge, Carol double checked everything to ensure the cushion was the correct size and colour and suggested a pick up by ourselves to save on a delivery fee. A most enjoyable experience!
Beautiful lounges but crap customer service
The lounges there are lovely with good quality builds but the customer service is crap. If I’m paying over $10k for a lounge then I’d expect everything to be amazing!! It was very disappointing...
Poor communication & management of issues
The store in Annandale, shop assistant & after sales technician were all excellent. Our sofa however was malfunctioning on delivery & it took a month to be fixed due to miscommunication between the technician & admin staff. I had to call & chase things up as nobody seemed to notice or be overseeing customers who had fault issues. I emailed the customer service manager & didn't even get a reply. I had to get cranky & demand action over the phone and only then did someone try & find out why our issue wasn't being responded too. Very unimpressive and no apology. The technician explained what had gone wrong & why we fell through the net which I appreciated. Customer service needs looking at at head office though
- NSW, Northmead
- Verified customer
Expensive for poor Chinese made furniture
Made three purchases of Coffee tables all had defects unfortunately and one in particular had to be sent out three times!
King Living Service was poor over the phone.
But Technician [name removed] was completely understanding and sorted the issues out.
Problem could of been resolved a lot faster if [name removed] was involved as requested the 1st time.
Annandale NSW sales team were poor. But installation guys were great.
Annandale NSW sales were very happy to take our money to buy a new bed frame then completely ignored our country relocation scenario (to provide a fixed address for delivery when we actually had a fixed location to move to). This then cascaded into what seemed to be an impossible to get the new bed delivered to our new address. It required a phone call to the CEO's office and a chat to the State Manager (thank you but shouldn't have been necessary) to get our original request managed in a professional manner. The installation team ([name removed] and co) were friendly and efficient. Job well done. Something Sales could learn from as your bad attitude was saved by a few of your team who actually care about their customers.
- NSW, Chatswood
- Verified customer
I purchased the high back neo October 2017. I was not pleased that the filling inside the arms etc were empty as the feathers had moved in transit. A very nice person came to show me how to take off the arms and redistribute the feathers so that they go into all the corners and give the lounge a nice clean look. The lounge looked amazing for a day or two then the feathers moved back down from the corners making it look wrinkly again. King furniture told me this is normal. Would you expect to pull the arms off your lounge every week to redistrib...ute the feathers! I feel there were not enough feathers in the cushions to keep the lounge looking perfect. Would I buy another Kingliving lounge - NO! I had a Moran loung for 28 years and never had to redistribute any filling.
NIce couch, really dissapointing after sales srvice.
We finally bit the bullet and brought a king cloud 2 three seater in white. When it was delivered the arms were not the ones we requested. We live in a small apartment and had requested the skinny arms but were sent the thick ones. We spoke to the salesperson who tried to convince us that the arms would grow on us and that the skinny arms would not look good. After several stressful phone calls King agreed to send the arms we originally ordered. When they arrived there was a large stretch mark on one of the replacement arms. The delivery guy co...nvinced us that it would settle and disappear. It did not. I have called King 3 times and was told the leather specialist would be in contact with me,but still no contact has been made.5 weeks have passed and I am feeling frustrated and angry. Everyone is so nice until you pay them then they don't appear to want to know. I really expected a greater level of service and this has left me feeling really let down.
Questions & Answers
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
Elizabeth R.King Living
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: email@example.com, and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas|
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