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King Living NSW
4.8 from 1,294 reviews · View Statistics

Reviews

  • Product Quality
    4.4 (23)
  • Return Claim MadeYes (1) · No (25)
  • Warranty Claim MadeYes (0) · No (24)
  • Product Appearance As advertised (18) · Not as advertised (2)
  • Customer Service
    4.5 (25)
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VellA Vance

VellA VanceSydney, NSW

Sucheta

published

Sucheta was very helpful and responded to all of our questions. She listened to our concerns and came up with solutions. We went ahead with the purchase.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthmead
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1 comment
King Living
Elizabeth R.King Living
Vickie

VickieSydney Surrounds, NSW

just what i wanted

published

very easy to find what I wanted, very satisfied with the range, they are being made, so I hope that goes well. delivery scheduled for 20-1-21 - will let you know then.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store Locationnorthmead
See all answers

Sales review

published

My wife and visited the Annandale showroom. Our Sales Consultant Soo King was very helpful advising on our sofa and armchair purchase. She was very knowledgeable with fabric types and matching colour schemes. We were in a rush, but Soo managed to provide a very efficient service and clear expectations on delivery times, etc

Product Quality
Customer Service
Incentivised ReviewNo
Product AppearanceAs advertised
Store LocationAnnandale
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1 comment
King Living
Elizabeth R.King Living
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Rita

RitaSydney, NSW

Purchase of lounge

published

Happy with lounge but disappointed that the colour range was reduced from last year. Store had the configuration we were after. Lighting was a bit dim. Sales staff very good

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle hill
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1 comment
King Living
Elizabeth R.King Living

Great Customer Service

published

Jackie was very pleasant to deal with and knew her product well.
SHe made it alot easier to understand what options were available to us which was very helpful. We have always bought our lounges from King Furniture in CHatswood.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationChatswood
See all answers
1 comment
King Living
Elizabeth R.King Living

Customer service

published

Easy to navigate however my husband missed a step when looking at Delta III plus range and tumbled over. Customer service with Sharon was good and she very patient and helpful. However free gift for completing would also be great incentive as we spent nearly 9,000 on lounge today. Josephine and Bernard

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationNorth mead
See all answers
1 comment
King Living
Elizabeth R.King Living
Rosana

RosanaSydney, NSW

  • 2 reviews

Professional Service with a Smile

published

Thank you Sucheta, for your patience, in making a substantial purchase there can be some uncertainty
You provided the right amount of assistance and advice with a smile, and reassured us during the selection process.
We would be happy to purchase from this store in the future

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthmead
See all answers

Customer service

published

Originally it was inconvenient as we come to store and was not able to enter due to Covid.
We made the appointment and were given right level of attention, during our third visit or second appointment we were give further explanation and other options were explored, that were great.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthmead
See all answers
1 comment
King Living
Elizabeth R.King Living
MSc

MScSydney, NSW

  • 3 reviews

The furniture is fine

published

King furniture has a reputation, therefore it was an easy decision to make and I bought a lounge set. But I was disappointed as the rods rusted within 10 months or atleast I realised it within 10 months of the delivery. King furniture was quick to acknowledge and has now replaced the covers and rods free of charge. The service, delivery people were wonderful.. that is your saviour, King furniture! The guys who came to replace the covers and rods were responsible, helpful and polite. They reassured me about the product and my purchase.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
King Living
Elizabeth R.King Living
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Val K

Val KIllawarra, NSW

Delta lounge

published

The store was relaxed and the displays were well laid out. Carol Luciani was excellent - knowledgeable, informative and professional. Carol made it an easy and happy shopping experience and we will be back for more in the future. Val K

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAnnandale
See all answers
1 comment
King Living
Elizabeth R.King Living

Good service

published

It was easy to navigate the store.
I think you need to have various range of products available in material and leather. in the gallery.
the quality is there, however i have to try it first in my own place first.

I'm satisfied with the product I purchase, nevertheless its quite expensive.
The service was good, many thanks to Sucheta Hegde for your patience in assisting us and explained all the options in detail.
looking forward to use your product.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationNorthmead
See all answers
1 comment
King Living
Elizabeth R.King Living
Julie

JulieSydney, NSW

Satisfied with customer service experience

published

Good display of furniture stock and King Furniture staff were knowledgeable and extremely helpful in explaining our options for choosing various products, fabrics and colours. We enjoyed the experience and look forward to receiving our lounge and rug.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthmead
See all answers
1 comment
King Living
Elizabeth R.King Living
Mayumi

MayumiSydney, NSW

Great service

published

Irene, Sam and Karl were all helpful. Very professional delivery service by Sam and Karl !
Made sure If was happy with how they set up. Also took the all boxes away. Very professional!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
King Living
Elizabeth R.King Living

An experience with King Living

published

The sales assistant, Mr. Jason Ma was helpful and was able to provide professional advice during my selection of a TV unit. After I placed the order for the product, he followed up closely on the delivery date and keep me informed of any changes. Working with Jason was a happy experience.

As for the TV unit, it fitted perfectly in my lounge and the colour matches well with my other furniture.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationChatswood
See all answers
1 comment
King Living
Elizabeth R.King Living

Installing cushion covers

published

Excellent customer service from Elias who installed cushion covers to protect us from feathers coming out of the cushions. Elias did a great job. My wife was very happy! Well done Elias.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAnnandale
See all answers
1 comment
King Living
Elizabeth R.King Living
Furniture Shops

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Biannca

BianncaSydney, NSW

Amazing Service

published

Maryanne at King Living Moore Park was great for our first sofa buying experience. She was attentive, diligent and observant and we would
Go back to see her every time! She is amazing

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMoore Park
See all answers
1 comment
King Living
Elizabeth R.King Living

Excellent after-sales service

published

As there were some creases in the new leather furniture when delivered, we requested KingLiving to rectify. The response from the Chatswood store and KingDelivery was understanding and prompt. A service appointment was scheduled within a matter of days. Neil, the service technician, was very knowledgeable and experienced and did an excellent job in addressing the issues. A very positive after-sales experience.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceAs advertised
Store LocationChatswood
See all answers
1 comment
King Living
Elizabeth R.King Living
DonaldT

DonaldTSydney, NSW

  • 3 reviews

GREAT SERVICE:

published

Good location Nd easy to get to. No pressure from Salespeople. Overall quite easy to shop here, but with a limited range of furniture. The salesperson (See Wei) was invaluable with advice and assistance

Incentivised ReviewNo
1 comment
King Living
Elizabeth R.King Living

Wonderful and efficient service

published

We received great customer service from Pree Hiss. Pree explained the product very well and assisted us with our purchase. Overall the experience was pleasant and we would shop here again

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationChatswood
See all answers
1 comment
King Living
Elizabeth R.King Living

Perseverance pays off

published

Sam and Antonio delivered our new beautiful sofa today. While the assembly proved a bit challenging the guys persevered and we worked together to get the job done. I am very grateful!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
King Living
Elizabeth R.King Living
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Questions & Answers

Beate L

Beate Lasked

NSW, Moore Park

Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.

5 answers
King Living
Elizabeth R.King Living

Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: service@kingliving.com.au, and they will be able to have a look and advise.

Roberta Bell
Roberta Bell

Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now

Beate L
Beate L

Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.

Get an answer from our members and King Living representatives

Details

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CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and Sofas
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