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Don’t judge a book by the cover Fancy Pants
Brisbane has always been the same.
Wife and just walked out of the store in disgust. Went there to check over the new Jasper to replace our old Jasper. We waited and waited for over an hour. After being ignored the attendant walked past us and served someone as they came in. Hope you sold that fold out bed my friend. Because you missed a definite sale from us.
I’m sure you will remember me.
Claire is exceptional !
Just wanted to place a call out for Claire from the King Furniture Qld Fortitude Valley store. Claire's interior design knowledge, her ability to listen and provision of personalised service has made my overall experience with King Furniture an exceptional one.
More than happy in my choice to purchase this quality product that places together practicality and comfort and together with Claire's expertise knowledge and guidance in finding the right colours, textiles and finishes has now provided me with an aesthetically pleasing design that se...amlessly fits into my home environment. For my next purchase I will definitely be back to King Furniture Fortitude Valley and have no hesitation in recommending Claire for her personal service and design guidance.
Carleen sales assistant
We are preparing to place our order and we found Carleen in co-ordinating our styles ,colours and pieces to give us a very appealing visual palette which I am sure now will look stunning thanks Carleen from Linda and Greg
Aaron is fantastic!
We love King furniture! There are a number of items in our house. We have kids that jump on the lounge with dirty hands and feet - although not suppose to! The quality of the fabric is incredible and has managed to remain stain free for years from using the fabric cleaners. Even red wine has wiped straight off.
We were seeking to update our lounge room with some more furniture and wanted it to match nicely with our existing setup. Aaron was so helpful, he sent pics of how things could, he provided honest advice on colours, and even the price! We are so happy and cannot wait for the additional pieces to arrive. Thank you!
Genuine Passion for Customer Service
I just wanted to acknowledge the customer service of Richard at the King Living showroom at Fortitude Valley. We had some delivery issues that were outside of anyone's direct control and when I contacted Richard he went out of his way to remedy the situation and ensure we were happy with our purchase. He understood that we, like many, were making a sizeable investment in King Living furniture as we had a passion for the quality they produce. The great news is that Richard matched that quality in his approach to helping us work through the deliv...ery challenges. He took ownership of the issue and worked with the back office teams to bring a speedy resolution to the matter. Thanks for your attention to detail Richard and ensuring that our King Living experience has been an exceptional one !!
We purchased a large/ slightly complex sofa. Aaron had all the patience in the world to explain the various options and find the perfect solution for us. Can't wait to see the beautiful sofa in our house.
We have just recently placed an order for our new couch. The service provided by Megan was exceptional. Megan was more than happy to run through fabric swatches on more than one occasion until we were confident we had picked the right fabric. Very responsive to emails and always willing to help. Thanks Megan!
Very poor quality product and customer service
We have recently purchased a bed from King Living.
Obvious issues were:
- upholstery were made of poor quality, not to mention the wrong colour that we have ordered.
- the bed frame was damaged when delivered
- our property (curtain in the bedroom) was damaged.
To top it of, the customer service was appalling. Our concerns were ignored. Regret ever buying what thought to be Australian made product in view to support local businesses. In hindsight, not worth paying $7k for a poor quality China made goods.
Excellent Product and Fabulous Customer Service!!
I've been buying King Living furniture most of my adult life and love how durable and comfortable the furniture is. I've just replaced the Jasper sofa with another Jasper after having the first for 12 years, chose the same material as the Kingcord is so long lasting and wonderfully comfortable to sit on. The customer service is incredible, Ben from Emporium showroom was so helpful and lovely to work with (thanks Ben!) and overall I'm thrilled with the results. I've found all of the staff at Emporium to be very client focused and responsive. ...The rug chosen to go with the sofa is fantastic, thanks to Ben's advice :-). I'm a lifelong customer and wouldn't go anywhere else. Yes it is a little pricey, but if you buy in the sales, it's well worth it. Thanks King Living (Emporium - Valley) another satisfied customer.
There called "KING" for a reason...........
This is our second lounge purchase with King Living and you pay for what you get. First class service from sale right through to delivery. Their lounges are high quality and i'll never buy anything other than a King moving forward.
Miranda Trost at Fortitude Valley goes well and truly above and beyond the call of duty. Her customer service is amazing. Nothing is ever an issue and her follow up is amazing. She went out of her way to in put our lounges on our building plans so i could get a visual for how it would look in the space. We purchase...d the lounge for our Sydney home while we were on a holiday in QLD and Miranda was so amazing i emailed her to place an order for another lounge rather than going to my local store. I didn't want to deal with anyone else. Sam and Karl delivered and installed our lounge and they were so polite and professional. They took plenty of time to show me how to take it apart if i needed to. The legs on the lounge and coffee table are faulty and Sam went out of his way to take photos and email the service team for me, saving me the hassle. Can't recommend King highly enough.
Best Service on the Best Products
I can not thank your Brisbane sales team enough for their amazing customer service from entering the store to placing the order the service was personalised and superb. Megan was exceptional and I can’t wait for next buying a larger place just so I can buy more King Furniture. You’ve got me for life.
Excellent customer service by all the team every time we went in!
We spent over 12 months trying to make the right decision and we feel super excited about our decision on a King Cloud III. Can't speak highly enough on the service from both initially Miranda Trost who helped with colour selections and was fantastic at listening to our needs and then Richard Wyles who helped us with some final questions and our final quote and closing the sale. He really listened to find the perfect package for us.. thank you King Furniture, Fortitude Valley. Jocelyn & Tony
Lounge is amazing, love the quality material selection, use at home and comfort. So happy with the service from Miranda Trost the sales person, very helpful from start to finish.
- QLD, Fortitude Valley
- Verified customer
Wonderful furniture, great experience
We purchased a Former glass dining table, 4 Quay dining chairs and a Felix Studio sofa bed. We're really happy with all items and Miranda at the store was a great help sorting out the correct size of the table and the upholstery for the dining chairs. The delivery guys were professional and polite and finished off the whole King Living experience with a smile.
- QLD, Fortitude Valley
- Verified customer
Excellent Customer Service
Excellent customer service was provided by Miranda Trost (Showroom Consultant).
Miranda went above and beyond in sorting out our particular requirements without any fuss and then followed up to ensure everything was delivered on time
Miranda in the Fortitude Valley store has helped us twice now with the purchase of a Delta III sofa and our wonderful Sleep+9008 bed. My husband and I were both impressed with her great customer service. She was so friendly to deal with as well as having great product knowledge. We will be back!
Everything we had hoped it would be, comfort, style and practicality
We are so happy with our Delta lll sofa package from the Fortitude Valley Store. Miranda looked after us with such friendly professional service, helping us understand the big range of products and helping us choose which would suit our quite specific requirements which included the sofa bed option to fit a restricted space. Most sofa beds just don't look good as lounge furniture. Our King Living sofas, however are so classy and are the perfect product for us. Quality was a big factor for us, and King Living was the only furniture which we were satisfied with on all levels.
Thank you for your expertise
We would like thank Richard for his exceptional customer service.
His help with selections was greatly appreciated.
We are very happy with our sofa it looks fabulous and is extremely comfortable.
Absolutely Outstanding - Thank you Daryl and thank you King Living
We are absolutely thrilled with our three seater sofa and our stunning Seymour chair & foot stool. It is very rare these days to have your service expectations exceeded in every respect.
The guidance and support we received from Daryl was outstanding. From "hello", to arranging the on time delivery to our home, her help in the refining of our 'wish-list' down to what was simply the best choices for us, was invaluable. The on-site assembly was also very professional.
Every day, we still comment on the design, the colour, the fit (in our space) and the comfort of the incredibly soft leather (Oh my goodness!).
We have since purchased two stunning Balla table lamps that compliment our setting perfectly.
This is our second King Furniture purchase and we are extremely happy with it. The options available & quality of materials and workmanship is exceptional. Delivery was as quoted (timeframe) and they assembled and took the shipping materials away with them.
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