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King Living QLD, Fortitude Valley

King Living QLD, Fortitude Valley

4.1 from 94 reviews · View Statistics

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Great furniture

published

Initially had an issue with our order which was rectified at the Fortitude Valley store in a way that was highly satisfactory. The quality of our furniture is excellent and I highly recommend their products

Product Quality
Customer Service
1 comment
King Living
KingKing Living

Hi Nigel,
Thank you so much for sharing the update to your case, we're delighted to hear that the situation has been rectified by our Brisbane showroom and are so happy that you're pleased with the solution provided.

Emma
Emma
  • 2 reviews

Terrible customer service

published
Customer Service
Incentivised ReviewNo
1 comment
King Living
KingKing Living
Other Furniture Shops

 
 

0.0
(1,234)
Lou
LouSouth East Queensland, QLD
  • 4 reviews
  • 1 like

Atrocious customer care

published

We have paid a $2000 DEPOSIT... to have our King sofas re-covered by King. We paid this in November. We were told to expect a longer process because of Covid and that we should have our new covers at the end of January. We were contacted to say longer delays would see us pushed back to mid February. We have heard nothing since. My husband rang the person who organised the original quote etc and he no longer works there. We rang customer care last week and were promised service on Friday or today.... Still nothing!!!! Very concerned about our deposit, the complete lack of communication and the likely outcome of us getting our $8000 sofa re-covering service.

Customer Service
Incentivised ReviewNo
1 comment
King Living
KingKing Living

HI Lou
We are sorry to hear about your disappointing experience and would like to investigate further. Could you please leave your contact details in a private message or email customercare@kingliving.com.au?

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Gitta
GittaSouth East Queensland, QLD
  • 6 reviews
  • 12 likes

King Living Furniture - you really need to improve your customer Service

published
Product Quality
Customer Service
2 comments
King Living
KingKing Living

Hi Gitta
We are sorry to hear about your disappointing experience. We have forwarded your request to cancel to the Manager and provide a refund. On behalf of King Living we do sincerely apologise.

King Living
KingKing Living

Hi Gitta
Thank you for the update, and we are very pleased to hear that Debbie was very helpful and followed up and able to assist in remedying the order situation.

Jack P.
Jack P.Murray Region, NSW

AVOID! AVOID! AVOID!

published
Product Quality
Customer Service
3 comments
King Living
KingKing Living

Hi Jack
We are sorry to hear about the delay and your disappointing experience, and we would like to look into this further. Could you please leave your contact details in a private message or email customercare@kingliving.com.au?

Jack P.
Jack P.

Yet to here back from King Living! Typical no response.

King Living
KingKing Living

Hi Jack
We are just touching base to see we can assist, are you able to please leave your contact details in a private message?

NEVER AGAIN
NEVER AGAINSouth East Queensland, QLD
  • 2 reviews
  • 3 likes

Don’t judge a book by the cover Fancy Pants

published

Brisbane has always been the same.
Wife and just walked out of the store in disgust. Went there to check over the new Jasper to replace our old Jasper. We waited and waited for over an hour. After being ignored the attendant walked past us and served someone as they came in. Hope you sold that fold out bed my friend. Because you missed a definite sale from us.
I’m sure you will remember me.

Incentivised ReviewNo
1 comment
King Living
KingKing Living

Claire is exceptional !

published
Product Quality
Customer Service
1 comment
King Living
KingKing Living

Carleen sales assistant

published

We are preparing to place our order and we found Carleen in co-ordinating our styles ,colours and pieces to give us a very appealing visual palette which I am sure now will look stunning thanks Carleen from Linda and Greg

Product Quality
Customer Service
2 comments
King Living
KingKing Living

Hi Linda and Greg,
Thanks for your review- I will pass this on to Carleen who will be delighted that she was able to assist you in creating a new look for your space. Thank you for taking the time to let us know.

Mabelhiggs
Mabelhiggs
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0.0
(1,234)
Ilona
IlonaSouth East Queensland, QLD

Aaron is fantastic!

published

We love King furniture! There are a number of items in our house. We have kids that jump on the lounge with dirty hands and feet - although not suppose to! The quality of the fabric is incredible and has managed to remain stain free for years from using the fabric cleaners. Even red wine has wiped straight off.

We were seeking to update our lounge room with some more furniture and wanted it to match nicely with our existing setup. Aaron was so helpful, he sent pics of how things could, he provided honest advice on colours, and even the price! We are so happy and cannot wait for the additional pieces to arrive. Thank you!

Product Quality
Customer Service
1 comment
King Living
KingKing Living
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armoore
armoore
  • 2 reviews

Genuine Passion for Customer Service

published
Product Quality
Customer Service
1 comment
King Living
KingKing Living
Hills
HillsAU
  • 2 reviews

Sofa Purchase

published

We purchased a large/ slightly complex sofa. Aaron had all the patience in the world to explain the various options and find the perfect solution for us. Can't wait to see the beautiful sofa in our house.

Customer Service
Incentivised ReviewNo
1 comment
King Living
KingKing Living
Bronwyn
BronwynSouth East Queensland, QLD

Amazing Service

published

We have just recently placed an order for our new couch. The service provided by Megan was exceptional. Megan was more than happy to run through fabric swatches on more than one occasion until we were confident we had picked the right fabric. Very responsive to emails and always willing to help. Thanks Megan!

Customer Service
Incentivised ReviewNo
wafira y.
wafira y.South East Queensland, QLD

Very poor quality product and customer service

published

We have recently purchased a bed from King Living.

Obvious issues were:
- upholstery were made of poor quality, not to mention the wrong colour that we have ordered.
- the bed frame was damaged when delivered
- our property (curtain in the bedroom) was damaged.

To top it of, the customer service was appalling. Our concerns were ignored. Regret ever buying what thought to be Australian made product in view to support local businesses. In hindsight, not worth paying $7k for a poor quality China made goods.

Product Quality
Customer Service
Incentivised ReviewNo
LRB
LRB
  • 3 reviews
  • 2 likes

Excellent Product and Fabulous Customer Service!!

published
Product Quality
Customer Service
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Monique Hislop-Reynolds
Monique Hislop-ReynoldsSydney, NSW
  • 2 reviews

There called "KING" for a reason...........

published
Product Quality
Customer Service
1 comment
King Living
KingKing Living
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King Living QLD, Fortitude Valley

Details

Compare all 21 King Living
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Mattresses, Outdoor and Sofas
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