King Living

King Living

 Verifiedkingliving.com.au
King Living
4.6

5,602 reviews

PositivevsNegative
89% · 5,010551 · 10%

Reviews

5,602 reviews
Fay
FayGreater Melbourne (Inner), VIC
  Furniture Repair Service

Fantastic

Rob arrived within the allotted time frame which was amazing. He was friendly and thorough and got the job done quickly. Show reply
Sally K.
Sally K.
  Furniture Repair Service

Quick and Fixed

Today a young man named Rob came to fix a problem with a couch my son just purchased. He was courteous, helpful and had fixed the problem in 5 minutes. I was very impressed and thank you for such a good service. It is the 2 nd X I have had to use this service and both times I’ve had everything rectified. Show reply
Deb
Deb
  Furniture Repair Service

Service

On time Friendly Fixed problem quickly Well dressed in uniform shirts Show reply
Chris
ChrisCanberra 2600, ACT3 posts
  ACT, Fyshwick

King Single Promenade Bed

Received my King Single Promenade Bed in Hoxton Silver and in-loved with it. The service was amazing and the bed is excellent quality. Yes I had to wait a bit longer but it was totally worth it and I was advised along the way that there were delays. Love it! Show reply
Julia Reed
Julia ReedSydney, NSW4 posts
  Furniture Repair Service

Effortless

I have had a King Living sofa for 14 years. I ordered new covers, which were delivered today. The technicians, Joe and Fisal were extremely courteous. They arrived on time, efficiently changed the covers and took the old puppy chewed covers away. My furniture looks brand new.
My experience with King Living from start to finish was effortless. The staff in store were well informed and helpful. The online ordering was easy I was told exactly when the new covers would arrive, everything went smoothly.
Thank you so much everyone at King Living. Show 2 replies
FJT
FJTSydney, NSW
  Verified Furniture Repair Service
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Dear FJT, We've taken note of your concern and will promptly investigate the matter, reaching out to you directly. We remain committed to continuous improvement and ensuring the best customer experience.
Regards Deb, King Living

jodie w.
jodie w.2 posts
  Delivery Service

Delays and more delays

Ordered a couch, told me 8 weeks for making and delivery, then as the 8 weeks came closer, emailed running behind, add another 2 weeks, a few days out from the 2 weeks. Another email, 10 more days delays! Constant delays and lies! Will not buy from them again
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LOG
LOGGreater Melbourne (Metropolitan), VIC5 posts
  VIC, Southbank

Very dissatisfied

The quality of the product (Nimbus) was very disappointing. Multiple issues that required technician callouts within the first few months of ownership (still ongoing, 2 years since first order). Huge inconvenience as technician visits where available during business hours only, and we were expected to take time away from work to wait in for technician, each time, which was not possible for us. Would not buy again from or recommend King furniture to anyone.
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Suzie
Suzie
  Furniture Repair Service

Recliner repair

Great, quick service and very friendly. A pleasure to deal with Show reply
Paul C.
Paul C.
  Furniture Repair Service

Fixed old King Dream recliners

Quick resolution to a motor problem for my recliners. The parts were delivered quickly and service got booked in promptly. Show reply
Temikha B.
Temikha B.
  NSW, Moore Park

Fantastic Customer Service and Experience

I can’t recommend KING Living enough! I’ve wanted a Jasper for years, so popped into MoorePark today to consider fabric options. The options were limitless, and I can’t thank Adam and the team enough for their help and professionalism throughout the process. The whole team was so friendly and knowledgeable, not to mention incredibly helpful with my little one wandering around the showroom. Show reply
Janet Lee T.
Janet Lee T.
  Furniture Repair Service

King Repair

Paul was fantastic in his skill to repatch , sew and repair a difficult fabric so that it is completely unnoticeable to the naked eye. He was amazing and I would be totally confident seeking him out again in the event that I need to.
I will say the process by which we had to get the ball rolling for him to be able to service the job was extended, lacked clear communication and was therefore frustrating. King need to at least have a call centre for service that doesn't communicate by email only. It would have been nice to be able to speak to someone during the whole process. Show reply
KCC
KCCGreater Melbourne (Metropolitan), VIC
  Furniture Repair Service

Repair service

Paul was excellent in his communication prior to the appointment. He was very polite, and kept me informed of the job and what he was doing. He struck a problem with the repair (not his fault!) but took the time to think about it and came up with a solution quickly. Overall a very efficient process to get the repair done. Thank you. Show reply
Brian E.
Brian E.
  Furniture Repair Service

Repairs to sensors on King cloud 11

Arranging service of my 2 seater King could 11
Armchairs was very easy. Parts were sent in advance. Service men turned up on time, were very pleasant, knew what they had to do and got straight into doing the work.

Could not be more happy with the service provided by Dylan and his co-worker. Show reply

Amun
AmunMelbourne7 posts
  Verified QLD, Fortitude Valley
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Dear Amun, Thank you for sharing this feedback and bringing this to our attention. We've looked into your order and one of our team members will contact you shortly to discuss your concerns in more detail.

Thank you.

Regards,
AJ Jose, King Living

hotbong2
hotbong2
  Furniture Repair Service

My problems has been solved

Paul was on time within his time frame
He was so helpful
He let me know lots of tips for maintanance and why the problem is happening.. Show reply
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Tamoir
TamoirPerth, WA4 posts
  Verified WA, Nedlands
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Dear Tamoir, We've taken note of your concern and will promptly investigate the matter, reaching out to you directly. We remain committed to continuous improvement and ensuring the best customer experience.

Regards,
AJ Jose, King Living

Kon
KonSydney, NSW25 posts
  Verified NSW, Castle Hill
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L Y.
L Y.Greater Melbourne (Inner), VIC3 posts
  Furniture Repair Service

Dylan from King - smart, on time and friendly

Service call from Dylan - kind, friendly and informative. Really liked his assumption that I had tried to fix the problem myself and he gave me some extra advice that was really useful. Really nice experience. Show reply
Dr Bernard Chin A.
Dr Bernard Chin A.
  Furniture Repair Service

Repair of recliner electrical issues

Fixed 2 electrical problems with my recliner which was DOA. Extremely happy Show reply
Sam
Sam
  VIC, Nunawading

Helpful

Excellent and helpful and nice. Thank you very much. Good company. Show reply
Susan D.
Susan D.
  Furniture Repair Service

Thanks Rob!

Rob contacted me on the day to let me know when he was 30 minutes away, he was punctual & respectful. He was able to fix the issue with our couch in 10 minutes which was very impressive. Show reply
Imogen t
Imogen t
  Furniture Repair Service

Efficient repair for couch

Polite repairman who was quick to fix the issue with our couch Show reply
Fariba
FaribaVictoria4 posts
  VIC, Nunawading
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Geoff Thorn
Geoff ThornGreater Melbourne (Inner), VIC
  Furniture Repair Service

Very happy

Rob was a professional and courteous technician who fixed my KingCloud III quickly. Great work Show reply
Roula C.
Roula C.
  Furniture Repair Service

Happy customer!

A seamless King Living technical repair experience! Rob quickly identified the problem with my recliner and was fixed before I knew it. Only wished be could have come out sooner, but happy I have my sofa back! Show reply
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Ilana E.
Ilana E.
  Furniture Repair Service

Rob - service review

Rob was awesome. Although he gave me a time slot that was not convenient he managed to change things around to accommodate me.
He also repaired my recliner with stock he carried as King Living mailed the incorrect parts to me.
He was very efficient and friendly. Show reply
Gina
Gina8 posts
  Furniture Repair Service

Rob was great

Rob fixed my sofa quickly and professionally. More than happy with his service. Show reply
Anne Wolfers
Anne WolfersIllawarra, NSW3 posts
  Delivery Service
Karen H.
Karen H.
  Verified Furniture Repair Service

Great replacement service once right person involved

Replacement desk arrived today in perfect condition.
Thanks to AJ for taking up my case & sorting this out.
Happy customer. Show reply
Mary Ann
Mary AnnGreater Melbourne (Outer), VIC3 posts
  Furniture Repair Service

Paul was amazing.really knows his stuff

Our couch was out of warranty. The control unit was no longer working. Paul replaced the part and fixed it in a few minutes. Show reply
Amy
AmyGreater Melbourne (Inner), VIC2 posts
  Delivery Service

Expect to wait months!

I had read delivery times weren't great before purchasing from King Living. What I did not expect was for it to take 3 months for out couch to be delivered (missing a piece) and another 2 months and waiting for the missing piece.)
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Monika S.
Monika S.
  Furniture Repair Service

Expert quick service

Was very fortunate to have Paul attend to my sofa repair. He had a great manner and with his decades of upholstery experience was able to swiftly get the job done. Thanks Paul & King Furniture Show reply
Not happy
Not happyPerth, WA2 posts
  Delivery Service
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Janet
Janet
  Furniture Repair Service

Very helpful technicians

I purchased a number of furniture items from King and was happy with all of them. They looked great and the delivery process was also efficient. One item had a small issue and the technicians that came out were very helpful, efficient, and kind. Show reply
Emz101
Emz101Victoria2 posts
  Furniture Repair Service

Excellent service

Rob was our service technician and did a fantastic job. Was very prompt and responsive. Was able to fix the recliner chair on the spot. Show reply
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Kim
KimGreater Melbourne (Metropolitan), VIC
  Furniture Repair Service

Amazing technician

Technician - Rob:
Rob was so kind and considerate when he came in to my home and was willing to help and answer any questions I had. He took time to walk me through changing the cover of my sofa and also went above and beyond and placed the connectors on the sofa for me so it no longer moved. Thank you so much Rob for your time, your service was amazing. Show reply
Peter budge
Peter budge
  Furniture Repair Service

Fixed recliner

Did a great job and has taken the initiative to come back and fix the issue with the chair that we have been having for a while. Show reply
Sharon
Sharon11 posts
  Furniture Repair Service

Brilliant customer service!!

We finally invested in a King sofa and was super excited to put it together. There was a small imperfection in the chaise and King sent out Dylan to repair it. Dylan was on time, super nice and got the job done in a matter of minutes. My sofa is now perfect. Show reply
Hanna
Hanna
  NSW, Castle Hill

Awesome

Exactly as expected and good quality furniture too good awsome Show reply
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