King Living

King Living

 Verifiedkingliving.com.au
King Living
4.6

5,602 reviews

PositivevsNegative
89% · 5,010551 · 10%

Reviews

5,602 reviews
Dana Hutchison
Dana Hutchison2 posts
  NSW, Castle Hill
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Franco C.
Franco C.3 posts
  NSW, Northmead

Excellent customer service

We have brought a new two seaters Cloud V lounge.
Robyn at the KING Northmead Showroom was very professional and helpful in assisting us to make the right choice.
She explained to us how it was possible to transform the two seaters into a 3 seater plus single chair or a single 4 seater simply by adding/removing the handrest part of the modules.
We were impressed by the quality and level of comfort of the lounges and the flexibility of the modular components.
Apart from the long delivery time we are happy with our experience.
I guess good things take time.
Look forward to receiving our lounges and start enjoying them. Show reply
Inna
InnaGreater Melbourne (Inner), VIC
  Furniture Repair Service

Aspen chair repair

I had my chair repaired by Dylan today, and I’m satisfied with the result. Dylan was efficient, professional and the entire process was seamless. I would like to thank Dylan for a job well done. Show reply
ChrisC
ChrisCGreater Melbourne (Inner), VIC4 posts
  Furniture Repair Service

Excellent service

Dylan was terrific, giving us reliable arrival information and then with warm and friendly service did the repair on our chair explaining this in a good way, highly recommended Show reply
Darren
DarrenVictoria
  Furniture Repair Service

Fantastic

Arrived just before agreed time, was efficient, friendly and took time to explain. Great to deal with. Show reply
THOMAS K.
THOMAS K.
  Furniture Repair Service

Another one of the culprits using biodegradable backing material

Anyone else had this problem. After 2 years our king lounge , purchased new in Brisbane, started to drop pieces of black material , the covering used under the lounge , all over the floor. Any attempt to pick this carbonaceous material up turned it to dust. How long were we breathing this dust in and what are the health implications? On contacting King we were told “stiff bickies” but they offered to replace the material for $400. My advice is “ Don’t even think about this firm”
You have been warned.
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Mark
MarkGreater Melbourne (Metropolitan), VIC2 posts
  Furniture Repair Service

Outstanding Service

We had a recent need to have our furniture serviced, and were very pleased by the professionalism, the quality of work, and the smiles and customer service provided us by our technician (Paul). Paul arrived on time, worked diligently and resolved our problems all while being engaging and helpful. Our thanks to Paul for his outstanding service and support. Show reply
Stella
Stella
  Furniture Repair Service

Amazing service

We were informed all the way, service was great, quick and efficient. Show reply
Shan
Shan
  Furniture Repair Service

Prompt repair

Our couch/ottoman was delivered with a small fault. king Living promptly organised for Dylan to come out, he was great and did the repair. Great after sales service. Show reply
Katie Altmann
Katie AltmannGreater Melbourne (Inner), VIC2 posts
  VIC, Southbank
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Dear Katie, We've taken note of your concern and will promptly investigate the matter, reaching out to you directly. We remain committed to continuous improvement and ensuring the best customer experience.

Regards,
AJ Jose, King Living

Tom
Tom
  Furniture Repair Service

Great communication

Brandon communicated well. Told me exactly when he would turn up which is great because I could plan my day.
He got the repair done very quickly. Show reply
Kunaal S
Kunaal SHunter Region, NSW2 posts
  King Living
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Enoch E.
Enoch E.
  Furniture Repair Service

Superior Competency

I was very impressed with the repair service technicians that attended today to fix my King recliner. They were on time and despite a complicated problem they were able to fix it very quickly. Great interpersonal skills also. Highly recommended team! Show reply
Caroline
Caroline
  Verified Furniture Repair Service

Great service

Paul repaired my Felix couch this morning. He was punctual, very polite and fixed the couch promptly. Thank you Paul. Show reply
Jenny C
Jenny CGreater Melbourne (Inner), VIC2 posts
  Furniture Repair Service

King Cloud 111 repair

Dylan was excellent very knowledgeable the repair was completed very quickly. Show reply
James A
James A
  Furniture Repair Service

Great friendly service

Service with a smile, on time and 5 star communication. Show reply
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moong
moongPerth, WA2 posts
  Furniture Repair Service
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Angry cutomer 1000
Angry cutomer 1000Greater Melbourne (Metropolitan), VIC8 posts
  Furniture Repair Service

Dylan was great!

Dylan was super helpful, respectful and did an excellent job. Show reply
Maria
MariaGreater Melbourne (Inner), VIC
  Furniture Repair Service

Excellent

Dylan service was excellent. Great personality and very professional. Highly recommend his service Show reply
Megan
Megan
  Furniture Repair Service

Replacement cover installed

Dylan was very professional & efficient! My couch required a replacement cover, the service was completed on time & with great care. Show reply
Phil Simon
Phil SimonGreater Melbourne (Metropolitan), VIC
  Furniture Repair Service

Extremely happy with service

Very competent repair person after a long delay receiving the correct part. Show reply
Anne
Anne
  Furniture Repair Service

Dylan was very professional, adroit, knowledgeable and helpful!

Great service. Dylan was a very pleasant technician to deal with. Show reply
DAW
DAW
  Furniture Repair Service

Helpful & efficient

Although the repair was a long time coming, the service people who carried out the work arrived on time & were polite, capable & efficient. They offered an alternative & effective solution to the problem which was successful & much appreciated. Show reply
Danni
DanniGreater Melbourne (Metropolitan), VIC
  Furniture Repair Service

Great service!

Paul was very polite and turned up on time.
He was very knowledgeable about the product and knew exactly how to fix the issue. He gave me great tips about how to care for the product and how to move them around!
I would highly recommend Paul if you need your furniture repaired! Show reply
Paul c
Paul cSouth East Queensland, QLD
  Verified Furniture Repair Service

Beware of 5 year warranty on leather. Only valid if you do not regularly sit on your lounge

Short review as a warning to others.
The leather on our lounge started to deteriorate after 3 years.

We were assured at purchase by the salesperson there was a 5 year warranty on leather.

On trying to claim against this warranty we were informed it did not apply to areas of the lounge which “have the highest contact during regular use”

So therefore the leather warranty is only valid if you never sit on your lounge. Kind of defeats the purpose of owning a lounge.

Please keep this in mind when deciding if you will purchase from king living.

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Jacquie M.
Jacquie M.
  Online store

Horrible service, response times and communication. Offshore company now. Avoid

Wait times on communication is terrible. This company used to be fantastic but they have now gone offshore and their communication and management is so poor. We have bought from them 3 times and this 3rd time is the absolute worst experience. Avoid
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Lisa
LisaSydney, NSW5 posts
  Delivery Service

Disappointing product and service

Ordered a sideboard , delivered 4 times damaged !!!
Each time I received the usual text - apologies a customer service consultant will contact you shortly . On every occasion I had to follow up. Trying to also speak to a manager is difficult- always not available or they will call us back - still waiting ……
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David Briskey
David BriskeySouth East Queensland, QLD11 posts
  QLD, Fortitude Valley
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vanessa
vanessa2 posts
  Furniture Repair Service

Fast service and informative

Had a problem with one of our modular couches .
Technician came out assessed problem .
Very happy with service and outcome Show reply
Dave
DaveGreater Melbourne (Inner), VIC
  Furniture Repair Service

Repair of our couch

Paul and Dylan were awesome, friendly , polite and explained everything well. Would highly recommend them both
Thank you very much guys Show reply
Margaret Klejn
Margaret Klejn
  Furniture Repair Service

Excellent service

Very good contact prior appointment
Exact time allocation
Punctuality of arrival
Good explanation of the defect Show reply
SMa
SMaGreater Melbourne (Metropolitan), VIC2 posts
  Furniture Repair Service

Great Service

Had Rob and Brandon attend to an issue with our couch today and they were fantastic at resolving the issue. Highly recommend. Show reply
King Living Repair
King Living RepairGreater Melbourne (Metropolitan), VIC
  Furniture Repair Service

King Living Furniture Repair

Paul, the technician, called prior to arrival as requested. Completed the repair very quickly and cleanly, allowing me to get back to work in no time.
Greatly appreciate this type of fantastic service. Show reply
Rowan
RowanGreater Melbourne (Inner), VIC
  Furniture Repair Service

Good service

The repairers arrived on time, were professional and polite, and completed their the repairs promptly. Show reply
Ed M
Ed M
  Furniture Repair Service

Great communication, service, and outcome

King Living customer service were very efficient. The further communication from Paul in service was great. He arrived on time, was professional and amicable. Great representative for the King brand Show reply
jsaahuu
jsaahuu2 posts
  Furniture Repair Service

Good job by Rob and Dylan

Replaced the motor for our Felix sofa bed very efficiently and was very quick. Show reply
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Ryan
RyanSouth East Queensland, QLD5 posts
  Verified QLD, Gold Coast

Terrible quality and post-sales customer service

Spent ~$7500 on a Jasper lounge with King Furniture. Took 2-3 months to arrive. After multiple delays in shipping the product is faulty. Report the fault and they attempt to outsource the issue to a third-party furniture company. No one from King Furniture has picked up the phone or inspected the faulty goods. The third-party inspection takes place, they agree the lounge cushions are faulty, lumpy and sagging even though brand new, and we cannot get anyone to return any phone calls. Absolutely terrible service for a premium price. After 6 months of back and forth, they finally refunded us. Terrible experience.
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Stone
Stone2 posts
  Furniture Repair Service

Outstanding customer service

I had my Oliver tub chair repaired by Paul today and couldn’t be more pleased by the service I received. Paul clearly communicated when he was coming and on arrival showed a complete understanding of the problem and proceeded to fix it. Show 2 replies
Greg
GregPerth, WA3 posts
  Verified Delivery Service
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Victor V.
Victor V.Greater Melbourne (Metropolitan), VIC
  Furniture Repair Service

Nice and professional

Rob, the technician, was able to get the job done nice and quick. He did a great job! Show reply
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