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The dream come true...
From the moment we began this process - from design to installation - everyone involved was committed to my vision.
I have always wanted a full walk in wardrobe - what woman doesn’t?! The end result was a total dream come true!
Tom was a complete professional, smashing out the install at a pace that never slowed. Hard working and professional! Could not recommend more highly!
Quality workmanship and great wardrobes
The team at Kinsman did a wonderful job in designing the wardrobe, providing communications, organising logistics and getting on-board the right trades.
Whilst the price may be a shock to some who are looking to go to Kinsman, in all honesty it is well worth the price you paid for.
Dream walk-in wardrobe!
Kinsman wardrobes are top quality finishes and very stylish. It was a very straightforward process with the designer to plan the layout. It was fantastic to choose finishes with samples that were brought along at the initial consultation.
Excellent communication and service all the way!
The experience with Kinsman has been excellent all the way through the ordering and installation process. Their customer service and communication was always very good and we are delighted with our Walk In Robes and Linen Press.
Excellent customer service
Kinsman wardrobes were really easy to work with. I had my consultation online due to severe COVID lockdown restrictions in Melbourne. This didn’t detract at all from the experience. Kinsman maintained clear communication throughout the entire journey from design to post installation, and were very accommodating of my availabilities for installation. My wardrobe is exactly what I wanted and feels like it has always been there. I would highly recommend using Kinsman. Job no. MWVDR21204
Horrible experience. $6000 for an unusable wardrobe
Horrendous customer service.
Happy to take your money in full, but yet don't deliver a finished product.
We paid for our wardrobes in full, which were delivered on Jan 13 missing multiple items required to install the wardrobes.
It's now February 11 and despite chasing multiple times in writing and on the phone, Kinsman have been unable to solve this problem almost a month later.
How hard is it to send a courier? For Kinsman, it's apparently impossible.
We have spoken to multiple people in the customer service team, but nobody is able to solve this for us.
We are $6000 out of pocket for a wardrobe that is currently unusable because we don't have the required hardware needed to install the drawers.
High quality of the wardrobe installed for my whole house . the whole house is upgraded as hotel. And great customer service by Jessica . The best local manufacturing wardrobe . Will recommend to everyone . The quality of work is exceptional
3 wardrobes later...
From the first consultation to the final product, everyone has been friendly, prompt and more than professional. Wardrobes are functional and super well made.
Thanks for everything!
(MWVDR19081: First job number)
Love my new wardrobe, it’s so sexy!!
Everyone involved with the creation of my new look wardrobe we’re on board to make me have a functional and beautiful looking space...right down to the installer! Even with the Covid struggles of lockdown in Melbourne I was kept up to date and in the loop of what would happen next. I love my new wardrobe and can’t believe it belongs to me, thanks Kinsman!
I have only ever had a plastic sink unit as the built in laundry in a 3.5mt x 2mt laundry room. I decided that I wanted a full built in laundry that was not only functional but also looked great. This is what I got with white cabinetry and woodgrain benchtop and heaps of storage. I am very happy with the results.
Wardrobe install MDVPR20058
I thought kinsman did a really good job I think the wardrobe is of high quality but it was also expensive so I would expect that . The company’s service and organisation is very good and there’s no delays would recommend them MDVPR20058
Great service & product. Very happy!
Great service & quality product. For a bigger company, communication between all departments was very good. Very happy with my new kitchen & could not wait to use it. Would use Kinsman again :)
Love our new wardrobes
We have been wanting Kinsman Wardrobes since seeing them on "The Block" and we can now say we are proud owners of Gorgeous Wardrobes.
The quality and craftsmanship is beautiful and the service is amazing.
Thank you to the staff at Kinsman for always keeping us up to date with what stage our Wardrobes are at and to Tom the most amazing, friendly installer.
If you are thinking of new Wardrobes think no further, you will be so happy.
We hope to work with Kinsman again one day, hopefully next time as Block Contestants!
Thank you Kinsman
Michelle & Tracey Duggan-West
Great Laundry, in quality and design. MDNAR21018
Great communication with both Kinsman and the trades they provided (even accurate on the price estimation for trades). Really happy with the final product, would recommend them (and have already done so) to friends and family.
Love my new wardrobe (MWVTT21006)
I had my new walk in wardrobe installed just before Xmas and I love it. The whole process from design to installation was easy, fast and stress free. With Melbourne just coming out of lockdown we thought it would not be installed until January but the whole process was completed and installed by mid December. The quality is fantastic and I would recommend Kinsman to anyone.
Questions & Answers
We had appointment booked in I got call one day before , person over phone just was interested in if we can afford , saying premium product blah blah. Earlier they waid we are looking at 10k mark , today they said you are looking at 20k mark. It seems like they are more interested in scaring us away then to do actual business. So unless you have heaps of money don't waste our time was attitude. Also said if we want to secure EOFY discount we have to sign up on first appointment itself , so no looking back once you step in. The EOFY discount is only valid for 1st appontment. -- regadless we buy from them or not. I am sure these guys are not going to last long.
Hi, we are sorry this has been your experience, we always try to work without our customers budget to create their dream wardrobe and our designers are happy to discuss this with you. We promise we certainly are not trying to scare you away. We do also offer a cooling off period if our customers change their mind. If you have any more questions, please feel free to ask! - Kinsman Group
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