My mum has had nothing but trouble, customer service wasn’t great - they said they would speak to a supervisor and call back but never did. It’s small for elderly hands and kept dropping out all the time. It’s a shame because the concept is great! Waste of money for us!
horrible phone horrible too use not an easy phone like advertised the gps tracking doesnt work and my elderly father in law jsut cant use it. think of a product that is more suited to the market. myself a tech savvy person couldnt even help my father in law .
This phone is as easy to use as advertised and provided our family with peace of mind. The phone always had good reception and the online account is very user friendly. The phone is compact with big buttons and the additional information on the back is a really good additional feature.
Bought this for my Dad who has Alzheimer's because it sounded like a great concept with simple functionality.
Not only is the GPS tracking uselessly inaccurate - when it even works, but here is a simple overview of our main pain points, having used this for the past two years:
- TERRIBLE connectivity
- Handset feels cheap and breakable
- Useless battery life
Whenever calls are made, the line either cuts out immediately, or halfway through. In the event of a miracle where the line doesn't actually die, the connection is so patchy and cu...ts out constantly to the point where you are unable to understand anything. While KISA will stipulate that this is a network issue and not hardware related, I've managed to have perfectly fine calls in the same locations using the exact same carrier sim card on multiple other phone models.
The KISA Phone, a model of simplicity.
Ever since mobile phones hit the market place back in the 1980s I have longed for a phone which would just make calls, and nothing else, just like your garden variety home phone.
Well, apart from one very simple analog mobile which briefly appeared in around 1993, my desire remained unsatisfied until KISA came to my rescue.
Now, I have a simple mobile phone which just makes calls. You can call up to ten contacts, which can be programmed by KISA staff, even remotely. You can also program the numbers on the KISA website.
I have found the...phone technically reliable, and you can make or receive calls even in areas where reception is weak. The phone is light and small, smaller than a packet of cigarettes. It fits easily into a shirt pocket, and can even remain hidden in your pocket. A lanyard is also supplied.
A Fantastic user friendly phone for those with special needs.
KISA: an amazing simply to use phone for my elderly mother in residential aged care. She only has to press the relevant family member's name printed on the keyboard without the confusion of finding relevant numbers. She always had ready communication with the outside world. Thank you KISA. Nursing staff were very impressed with it as was family members of other residents. Fantastic!
A must for the elderly
The KISA phone was essential for my grandmother to talk to family and friends. Other phones became too complex to use, so the one press buttons were fantastic. The customer service has been friendly and prompt, especially when the phone was 'no longer required'. The monthly charge was also very reasonable.
Great idea but customer services is appalling call go silent all the time. They aren’t cutting out just can’t be heard. Customer service keep telling me it our fault must be service. But no other mobiles in house have this problem. I am now looking at alternatives as this is useless.
Terrible - makes a senior even more isolated than they already are
My Dad doesn't get to the phone quickly enough to answer it.
There is no notification of who called him so he cannot return the call. So, he is losing all of his friends who give up after 4-6 unsucessful attempts.
Even if he could see who had contacted him, he cannot return the call because this is not an option on KISA - unbelievable.
As soon as I have bought him a new phone I will contact his friends to let them know so they can start ringing him again.
- Verified purchase
Great concept, misleading selling point re: battery life and disgusting customer service!
After researching numerous providers, we settled on Kisa, prominently because the standby battery life was claimed to last up to 5 days. The phone itself is a great concept and we were happy with the product upon arrival. However, we quickly realized that the battery (on standby) would only last less than 24hrs. The phone has been sent back to Kisa twice (at our expense) and on both occasions were were aggressively told there is nothing wrong with the phone. With the exception of the sales representative who called us to initially set up the ph...one, our other experiences with customer service has been appalling..... defensive, argumentative and highly inappropriate! I would not recommend this service to anyone and I strongly suggest that Kisa invest some resources into training their customer service team. I will be cancelling this contract today.
- Verified purchase
Peace of mind
Easy to remember process made it reassuring method of contact in an emergency for both the user and their loved ones. The consultation with Community confirmed and therefore visually brilliant for the impaired. A thoughtful and effective communication device. The colours were appropriate for specific vision impairment and the process for call making easy for the fragility of the learner.
The billing is clear and cost effective .
All of this helps with the effective communication needed to minimise isolation for the elderly and the impaired and gives family a sense of security as well as the user.
with severe apraxia following a stroke my wife was severely limited in her capacity to use a conventional mobile phone. Within a short period of time she was able to use her Kisa phone and it became her lifeline and an enormous comfort to her to be able to contact help when needed
great phone for the elderly
Gives me peace of mind knowing my elderly mum can use this easy to use phone just press our names and she can contact with no confusion also she can give her number out for all her friends to call her the best gift of all to give the elderly PEACE OF MIND
Teach an old dog new tricks.
Prior to me purchasing the KISA phone for my 92 year old father, I would worry if I phoned him and he did not answer the home phone. I would worry if he went out in the car just in case it broke down or worse. As I work full time and 40 minutes away from home it is not easy to get home quickly when not able to contact him, just to realize he was sitting outside doing a crossword or gone to the shop! I tend not to worry as much about him as he is always contactable. He takes his phone everywhere. So proud of him as you can teach an old dog new tricks.
Some problems that I'm hoping will be sorted
My brother's occupational therapist suggested we trial this phone for him. However the phone, at under $200.00, is so inexpensive that I decided to buy it immediately. The OT was able to teach him to successfully use it quite quickly.
One of the main reasons I chose this phone was for the GPS system. However, in the 24 hours the phone has been activated this function has NOT been reliably working. After speaking to someone higher up in the hierarchy I was informed that KISA are working to remedy this situation and that payment for the GPS fu...nction will be free until such a time. There are also some concerns about customer service. The response from the front-line staff can be defensive when an issue is raised. Additionally, there can be a failure to listen to, and respond, to specific questions. It’s been my experience that some staff offer long monologues in response to very specific questions. It wasn’t until I was transferred to someone higher in the hierarchy that a concise explanation and appropriate customer service response was received. Additional training for frontline staff would remedy this problem. It’s early days, but I’m hopeful that KISA will iron out the problems listed above. I'll keep you updated.
- Verified purchase
Best gift ever for our daughter who lives in supported accommodation
We bought this phone one year ago as a Christmas present for our daughter who is in her mid thirties and who has an intellectual disability and lives in supported accommodation - this has been the best present we have ever bought her as she has been able to ring her two brothers and two sisters plus us as parents whenever she has wanted to. Also it has enabled us to call her at anytime. The phone has enabled us to have almost daily contact with her instead of just visiting her every two weeks. The phone we purchased allowed her to call eight nu...mbers - she is unable to read except family names so we used everyone's first name on the call buttons plus we used a photo of our house for the eighth number - so she could call our home via a landline. We have now ordered a second phone (different colour) to replace the first phone (which is still in great condition) as she wanted to be like the others in her family and "upgrade". Thanks KISA for a great product!!
- Verified purchase
Peace of mind and security for the elderly
My parents are 89 and 92, living in a retirement village. A year ago Mum needed to ring an ambulance for Dad who had suddenly collapsed. Their landline phone was not working "due to a technical fault" and she could not remember in her panic how to navigate the 2nd-hand iphone they'd been given. Eventually, with the help of a neighbour, I was contacted and the ambulance came. Thankfully it all turned out ok.
So when I was told about the KISA phone I didn't hesitate to buy one for my parents! They've had it it for nearly a year now and are ex...tremely happy with their colourful little phone, finding it so easy to use, convenient and reliable. Sure, the sound quality is not perfect, the ring is quite 'shrill' but for a lightweight, convenient, reasonably priced mobile phone it's all they need for their peace of mind. They tell everyone about it, like it's their new toy! I particularly like the automatic call cut-off option. I usually ring them straight back if we need to talk longer than the set 3 minutes, but if we forget then there's no risk of using up all their credit. I've also set the dial option to 2 presses so they don't have any accidental dialling. The emergency dial (SOS) is programmed by KISA for 4 presses. All this information can be written on the back of the phone during setup to be referred to it if they forget. When they do dial emergency I receive a text message to advise that they've dialled. With excellent customer service that is easily accessible, friendly and professional, I would highly recommend this well-designed phone for anyone who finds it hard to use other mobile phones.
Bought this for mum last year. Concept great. What lets this device down is: 1. It's poor battery performance, 2. Difficulty ending or picking up a call, 3. Frequency of accidental calls, 4. Ridiculous ring tone. I wouldn't recommend this phone and will now need to buy something more reliable.
Perfect for the elderly
My parents are in an aged care facility. They have a KISA phone each. These phones are brilliant and very simple to use. Have the GPS feature activated for my Mum in case she gets the wanders - we haven’t needed it yet, but it is there and I know it works if she does go wandering.
Customer service is brilliant, you actually speak to a very helpful person. The support staff are very understanding of the specific needs of the elderly.
Great option for elderly
Purchase for 86 year old, for peace of mind when away from the house. She had no previous mobile phone use and not technically minded, when the phone arrived was able to set up and use with confidence. Great customer support from Kisa all the way from the first enquiry. The only improvement would be to find a solution to accidentally calling when the phone is in a handbag.
Questions & Answers
Can you move the what's app icon from the front screen and put the phone book there instead
I bought the KISA Flip 3 for my mother. Its full of apps she will never use. The phone book is on the 2nd screen. Why would the most frequently used 'app' NOT be on the first screen when you open the phone?
You cannot move the apps or uninstall them.
NOT very senior friendly nor SIMPLE
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