sense if security
I assisted my mother to purchase a Kisa phone which I came across on the internet. Simple to set up and the staff also gave us any support along the way that we needed. Very impressed with the customer service and my mother is so excited to have this wonderful new device that has given her a sense of security.
A great solution for my brother
We gave my brother a Kisa phone for Christmas. He has an acquired brain injury and has gone missing a few times.
He enjoys the phone's simplicity and we are enjoying knowing where he is at any time. The phone has really helped our family overcome our concerns for my brother's well being.
And it's a local design!
Well done and thank you Kisa.
Keeps turning off
I purchased this phone for my disabled brother 12 months ago. He has had the phone repaired and then subsequently replaced with the newer model and it still keeps turning off. The idea and design are great but the quality is terrible. The turnaround time for repair is at least 3 weeks as there are no local agents. I am looking for an alternative phone as this one isn't worth the hassle.
Professional service with a personal touch
KISA is a surprisingly small company with a huge heart. Dmitri had all the time in the world for both me and my ageing parents. We all have the utmost confidence that he will help us make minor adjustments along the way if needed. This product is exactly what my parents needed. KISA has filled a need in the market and deserves to do well.
- Verified purchase
Kisa phone is rubbish - save your money!!
I bought a KISA phone specifically for my elderly mother to use in respite care when I was in the British Isles for two weeks. I chose the highest plan ($45 for 10 hours/month which is a vodafone plan). Initial cost was approximately $200 including the first month's connection.
We tested the phone many times before I went overseas. It makes a ridiculous number of unnecessary beeps and buzzes and it's very easy to make accidental calls. They can change it so that two presses are required to make a call but seriously, are people with dementia g...
- Verified purchase
Faulty Kisa phone, fixed
This is an update to the review posted below.
I had an original Kisa phone that had lots of problems. Kisa replaced it for me with the current model. I wrote a review 2 days after receiving it & all was good.
We've had this new phone almost 12mths and the phone continues to work well. Dad had an issue where he was making phone calls when leaning against something. I called Kisa & they fixed it, by changing a setting in the phone (they did this remotely). To make a call Dad has to now double click. It stopped the pocket calls.
We are v...ery happy with this phone. Dad can easily make & receive calls with this. In case of emergency there is an SOS button on the back & also information for emergency personnel. As well as being great for elderly persons or persons with dementia, it is also good for young children. We will buy one for my grandson when he is old enough to go out on his own. He will be able to receive calls but only able to make calls to those programmed into his phone ie parents & grandparents.
Best phone for grandpa!!!!
We bought this phone for grandpa after he got lost a few times walking around the neighbourhood. He had a smart phone at the time but most of the time he couldn't even swipe the screen to unlock it, he couldn't dial a number to get in touch and sometimes he couldn't even swipe the screen to answer a call!
So we bought him a KISA phone which only has 5 physical buttons with his closest contacts and we're so happy because he can actually use it without a problem! He can dial, he can answer calls and he can always contact us when he needs help o...
Nan loves it!
We bought a KISA phone for my Nan over 18 months ago after trying other senior large button phones on the market.
She absolutely loves it, and she has been using it in preference to her landline since then.
We had hers custom made with large pink buttons. The service team at KISA have also been great with helping her out when she looses her charger. If you have a relative who no longer can use normal smart phones, we really recommend it!
Good advice - don't buy it!
Information on website and reviews are misleading.
I bought one for my mother and it is not easy to dial at all.
I returned it and I'm not getting a full refund, I'm being charged a $45.00 restocking fee.
Kisa's attitude is simply arrogant.
My advice, don't buy it.
- Verified purchase
Broken in a month.
I think the idea of the Kisa phone is brilliant. It's designed for the elderly and has up to 10 buttons each with a name printed on it. The owner presses the button and call and that's it. No screens to navigate, two buttons and the phone is ringing.
But I have a few problems.
1. The font size for the names isn't adjustable. My mother has 3 friends named Helen. She also has dementia. Without going into details it proved very difficult to adequately label the three different Julies but if the font size automatically changed to account ...for extra letters I could have included last names. 2. My mother is 90. She has dementia. She's had mobile phones before. Her first was when she was 80. The thing is the call and hang-up symbols aren't intuitive for her. A green tick and a red cross she might understand, but perhaps even better would be skip the symbols and have 'call' in green and 'end' in red. 3. My mother has had her Kisa Mobile for one month. And it no longer works. Honestly I don't know why. Maybe she dropped it. Maybe she stepped on it. It doesn't look damaged but I just can't say if it's the fault of the phone or if something has happened. But the phone is supposedly designed for the elderly, and I'm quite disappointed that it has lasted less than a month. It's definitely the best thing on the market for the elderly, but I think there is a lot of room for improvements.
The KISA phone was perfect for my 88 year old mother. It was simple to use and didn't confuse her with functions she didn't need or understand. The customer service when I set up the account and when I cancelled it at the time of my mother's death was excellent. Friendly and efficient service. Well done KISA
Phones great but customer service leaves a lot to be desired.
Received the phone but could not dial out. Called customer service who said they would get back to me. I called back 30 hours later because they still hadn't called back. Initially they blamed telephone service, after lots of tooing and froing phone hadn't even been activated.
Phone's a great idea. Hope I don't require customer service again.
- Verified purchase
Simple mobile phone for elderly, vision impaired, children
KISA sell a mobile phone which does not have a digital key pad. The phone numbers are preprogrammed into the phone and the user selects either a name or photo of person to be called, or the name in braille. I have just purchase one of these phones for elderly parents, and had our own sim card (and phone plan) built into the phone. There is an SOS button on the rear of the phone, and it will call 000 if pushed 4 times i.e no accidental calling of emergency services. A brilliant idea, quality product, at a very affordable price. The hand set ...is less expensive if you purchase a phone plan from KISA. The phone comes with a charging cradle and usb cable. The usb cable can be used for charging the phone in a vehicle by purchasing an inexpensive plug to go in a power outlet (cigarette lighter) with a usb outlet. In August 2017 as a result of the 2G network being closed down, a new 3G SIM card and the latest version of the KISA phone was purchased. The new hand set now has a removable back so that the end user can insert the SIM card, rather than it having to be mailed to KISA if you do not purchase their mobile plan. Another improvement is a simplification of the process to turning the phone on and off, which is now only a switch.
Questions & Answers
Can you move the what's app icon from the front screen and put the phone book there instead
I bought the KISA Flip 3 for my mother. Its full of apps she will never use. The phone book is on the 2nd screen. Why would the most frequently used 'app' NOT be on the first screen when you open the phone?
You cannot move the apps or uninstall them.
NOT very senior friendly nor SIMPLE
how do I turn off the do not disturb function
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