Difficult to use
A 90 year old does not need anything much than a simple phone.
This has unwanted features he will not use.
The SOS button small and having to press it 4 times in emergancy is difficult.
We cannot get our phone working since purchase 2 weeks ago. it's near impossible to get onto customer support.
Feel like throwing it away because it's been useless.
Purchased in February 2020 for $109.00.
- Verified purchase
Dementia phone too confusing for Mum
The KISA dementia phone appeared to offer the ideal solution for our Mum when she moved into permanent Residential Care. We wanted a phone so she could easily contact any of us at the touch of a single button.
However, for Mum, who had never had a mobile phone before, the unlabelled answer and hang-up buttons symbols, their location and the process for answering, although simple for us, were for some reason confusing for her.
It was also too easy to accidentally turn the volume down low without realizing you were doing anything. So half t...he time Mum was always having trouble hearing us & thinking the phone had a problem. We hoped in time she would get the hang of it but it's been a good while now and she's become frustrated with the phone, often unplugging it. A great pity, because they cost $300+ On the plus side, the staff were very helpful in assisting us to quickly set up the phone and provide us with design guidance. However, in my opinion, there are still some major design issues which need to be ironed out with the phone itself, for dementia sufferers, who are not used to mobile phone technology.
Some problems that I'm hoping will be sorted
My brother's occupational therapist suggested we trial this phone for him. However the phone, at under $200.00, is so inexpensive that I decided to buy it immediately. The OT was able to teach him to successfully use it quite quickly.
One of the main reasons I chose this phone was for the GPS system. However, in the 24 hours the phone has been activated this function has NOT been reliably working. After speaking to someone higher up in the hierarchy I was informed that KISA are working to remedy this situation and that payment for the GPS fu...nction will be free until such a time. There are also some concerns about customer service. The response from the front-line staff can be defensive when an issue is raised. Additionally, there can be a failure to listen to, and respond, to specific questions. It’s been my experience that some staff offer long monologues in response to very specific questions. It wasn’t until I was transferred to someone higher in the hierarchy that a concise explanation and appropriate customer service response was received. Additional training for frontline staff would remedy this problem. It’s early days, but I’m hopeful that KISA will iron out the problems listed above. I'll keep you updated.
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Good concept, Poor Reception
The idea is good but the phone does not pick up reception very well. Kisa tells me this is done purposefully as they have balanced reception and radiation levels....so it has lower radiation than normal phones but pretty poor reception as a result. The phone will be fine if you live somewhere with good reception but my parents are in a nursing home facility and it wouldn't work there. All other phones work there ok. Kisa have agreed to refund so I appreciate that....but I just expected the phone to have normal reception.
Just to add it works perfectly at my house and out and about where reception is strong. But check if your aged care facility has a booster for reception before purchasing this phone.
Questions & Answers
Can you move the what's app icon from the front screen and put the phone book there instead
I bought the KISA Flip 3 for my mother. Its full of apps she will never use. The phone book is on the 2nd screen. Why would the most frequently used 'app' NOT be on the first screen when you open the phone?
You cannot move the apps or uninstall them.
NOT very senior friendly nor SIMPLE
how do I turn off the do not disturb function
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